EXPERIENCE:

Confidential, Duluth, GA

Agile Product Owner

Responsibilities:

• Worked on Clienteling Mobility application for Bloomingdale’s and Confidential ’s.
• Communicate the needs of the end - users to the Development and QA team.
• Manage the product backlog though collaboration with product management and technology.
• Author user stories and acceptance criteria in Confluence.
• Participated in daily scrum meetings.

Confidential, Atlanta, GA

Agile Business Analyst

Responsibilities:

• Worked on the New Accounts Center e-commerce initiatives using the Agile methodology, writing epics/user stories/acceptance criteria using the HP Agile Manager tool.
• Projects consisted of expanding existing functionality, introducing new functionality, and on continuous improvement of the online experience to improve customer satisfaction measurements associated with the use of the website for sales, service, and support activities.
• Lead, manage, and work directly with marketing product managers, user experience specialists, release managers, peer business analysts, and IT resources to deliver clear, comprehensive, and concise business requirement artifacts within both Waterfall and Agile software development environments.
• Participated in Sprint Planning and Sprint Review meetings.
• Attend daily scrum meetings.

Confidential, Atlanta, GA

Business Process Analyst

Responsibilities:

• Analyze, develop, and document business process flows for Frontier Communications
• Participated in documenting requirements for the IT Operations team for process improvement for short-term initiatives

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Facilitated requirements gathering sessions with the business sponsor, development and testing teams for business intelligence and data analysis initiatives.
• Develop Business Requirement and System Requirement documents to determine reporting requirements and data conversions that include changing the format of surrogate keys and identifying impacted applications.
• Responsible for helping the business achieve improved decision-making capabilities using Teradata technologies.
• Participated in user acceptance testing.

Confidential, Atlanta GA

Product Manager/Business Analyst

Responsibilities:

• Served as Subject Matter Expert on payment products for the training group.
• Develop e-commerce business requirements document for the Online Payments group.
• Developed requirements for mobile payments.
• Part of a 20 member team responsible for full life cycle development of project scope, change requests and business requirements for the web site and the U-verse product line which includes high-speed Internet, television and phone. Technical environment included .Net, C++, Oracle and SQL.
• Reviewed test plans, content, and provided post-production support to ensure deliverables are met within schedule, budget, and quality goals.
• Utilized Agile/Scrum methodology to create user stories.
• Performed ad hoc reporting.
• Posted documents on SharePoint repository.
• Working knowledge of SAP for process improvement projects.
• ITUP methodology and Prism for the software development process.
• Tools include SharePoint ECM, Clarity, JIRA and Requisite Pro.
• Applied web analytics from historical web performance to increase customer satisfaction, improve the user experience on the website and reduce call shed.
• SharePoint experience included managing it as a document sharing tool for the online payments group to keep up with industry trends. Also developed a wiki for knowledge sharing for online payment projects with business and IT stakeholders.

Confidential, Chattanooga, TN

Business Process Analyst

Responsibilities:

• Analyzed, developed, and documented business processes for a key corporate initiative that assisted in visualizing future state processes.
• Managed process flow 15% of time.
• Participated in documenting requirements for the IT Architecture group for back office systems.
• Elicited requirements and developed use cases for the Information Security group and e-Commerce websites for Power distributors.
• Developed wireframes and prototyped for websites.
• Gathered requirements for user centered design using information architecture principles, user flow documentation and test script development.

Software environment: MS Project, SharePoint ECM, Primavera, Visio, ProVision, and MS Office Suite

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Reported directly to the Development Manager and solely responsible for project schedules, scope and putting together SOW.
• Developed plans for LifeWorks Online and HR/Payroll applications in a .Net, Oracle environment.
• Gathered business and functional requirements through Use Cases and RUP for the LifeWorks Online website and Payroll application.
• Responsible for the wireframes and prototyping for the LifeWorks business unit websites.
• Gathered business processes for user centered design websites using information architecture principles user flow documentation and test script development.

Software environment: MS Project, SharePoint, Visio, HP Quality Center, and MS Office Suite, Primavera, ProVision, .Net, Oracle.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Developed project charters, project schedules, and project documentation during the full software development life cycle in a .Net environment.
• Evaluated project cost using MS Project.
• Documented business processes and functional requirements for multiple retail billing projects.
• Gathered requirements for user centered design using information architecture principles and user flow documentation within the project’s web design constraints.

Software environment: MS Project, Visio, ProVision, and MS Office Suite

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Responsible for project management, project documentation and tracking software issues throughout the software development lifecycle. The project was for application development to address the business needs of IBM's Sales and Marketing division on handling large global deals.
• Defined user requirements, developed uses cases, and documented business and process models.
• Responsible for data modeling for Data Warehouse and Decision Support System.

Software environment: MS Project, Rational, Lotus Notes, and UML.

Confidential, Marietta, GA

Business Analyst

Responsibilities:

• Responsible for project documentation, project management and tracking issues throughout the software development lifecycle for Data Warehousing projects using the Rational Unified Process and Unified Modeling Language.
• Understood and addressed customer and user requirements, their strategies, and their goals.
• Participated in defining requirements for GE's Intranet and data warehousing projects.
• Facilitated modeling of business applications and developing use-case modeling by outlining the system's functionality and delimiting the system for establishing what actors and use cases exist and how they interact.
• Developed business requirements from product managers so the software development team can design and code web applications for GE's Intranet using MS Word, Rational Rose, and Visio.
• Effectively communicated with the product group and the application development group to develop detailed functional specifications and use cases.
• Conducted JAD sessions, meeting project schedules, and providing weekly status reports to the project manager using MS Project.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Gathered system requirements from product managers for IBM's next generation printers.
• Developed functional specifications in an AS/400 environment using the Rational Unified Process and Unified Modeling Language.
• Documented business rules, project management and developing web-based content for e-commerce development using Rational Unified Process and Unified Modeling Language.