SUMMARY:

• Senior PMO & Process Improvement specialist experienced in creating synergistic relationships between business and technology leaders aligning strategic initiatives with technology investments across multiple industries.
• Present experience delivering PMO governance solutions, PM Methodology and tools within the world s largest pharmaceutical company delivering consent decree application and systems revalidation projects and executive reporting
• Highly skilled in estimating, planning, analysis and risk management for all types of projects and project financials and metrics.
• Accomplished and resourceful mentor & change agent capable of either working independently or as part of a team advancing organizational change, solving problems and improving project work products, quality and delivery.
• Excellent record of accomplishment meeting and exceeding committed expectations.
• Inspires creativity and fosters a collaborative culture of continuous improvement and quality.

HISTORY:

Confidential, Ft. Washington, PA

IT PMO Site Lead & Senior Consultant

Responsibilities:

• Provide Site Leadership as Senior Consultant to the GPIQ Project Management Office. Manage all facets of PMO activities and administration of PM methodology, continuous process improvement and executive reporting.
• Designed & Created custom project management governance entity & oversight for over 40 effort driven regulated projects and 2500 SOPs valued at >$100mm.
• Daily management and collaboration with offshore (Bangalore) support team. Leveraged MS Project and MS Project Server EPM applications customization capabilities by integrating business intelligence data capture analysis & reporting of performance and status metrics to executives. Designed, created and produced strategic EV reports detailing schedule, financial & variance to baseline estimates.
• Performed desk side mentoring and classroom training for organization PM SDLC 5 & 6 SOPs/ waterfall & agile methodology and compliance requirements to corporate and contract project managers. Created & managed SharePoint “Action Item” application for incident management and resolution. Manage hosted EPM application updates, backup, and archiving of completed projects. Create weekly executive reports and delivery cadence. Performed resource management and enterprise pool maintenance for >800 contractors and FTE resources: analyzed & reported on allocation, utilization and over allocation across 3 portfolios..
• Created detailed & standard quality checklist to ensure uniform adherence to client SDLC. Personally managed and responsible for 5 - 6 concurrent projects directly interfacing with the assigned PM and business unit leads.

Confidential, King of Prussia, PA

Sr. Project Manager/Process Mentor

Responsibilities:

• Served as PM lead for new web store launches with responsibility of overseeing (inbound/outbound) API feeds and Point of Sale Use Case scenario strategy testing.
• Led Sterling Order Management system and fulfillment build and testing efforts including integration to third party providers.
• Co-led efforts to build the first Global Reference Store establishing the model for large client strategy to market.
• Reduced development costs by 20% overall by standardizing reusable preconfigured product components.
• Improved productivity by removing unnecessary task and work products reducing implementation time by 30%.
• Recognized as GoTo contributor and leader for EPM tool add-on design & configuration.
• Responsibilities included estimating, document reviews & inspections, meeting management, work scheduling, project reporting, staffing analysis, resource assignment and management, etc.
• Developed a variance threshold and metric to determine forecast to actual hours weekly.
• Managed process improvement efforts to reduce rework and cycle times. Created check-in/check-out library process for document management utilizing SharePoint/Daptiv tools.
• Managed 15 concurrent Services Readiness projects covering Feeds Integration, QA, Creative, Process and Documentation.
• Created highly detailed launch work breakdown framework template.
• Consistently provided input and feedback via team presentations creating positive change and leadership among peers and contemporaries.
• Worked closely with marketing and the newly formed PMO to develop standards, templates and new Client Engagement project phase and services reports designed to improve client experience.

Confidential, Bala Cynwyd, PA

Manager, Project Management Office

Responsibilities:

• Created & Analyzed project portfolio data and metrics dashboards including resource utilization, allocation and all financial & scheduling data for executive reporting.
• Assess the health of individual and interdependent project activities to determine the level of risk, impact and stakeholder acceptance.
• Evaluate individual and portfolio project plans (approach and strategy) for overlap and conflict. Mitigate all risks where possible ensuring issues and open action items are tracked and remediated.
• Created PM guidelines and checklists.
• Established weekly forum to share experiences, discuss techniques, group mentoring etc.
• Implemented unified methodology and tailored implementation standards to WBS resulting in 30% increase in on time project delivery and improved the quality of work products.
• Established appropriate project governance addressing variable types, sizes and complexity of engagements reducing PM overhead and increasing PM efficiency and productivity by 38%. Introduced a balanced focus between task and financial results.
• Collaborated with global business unit delivery directors to adopt or modify Oracle project management programs such as training, certification and recognition.
• Managed all aspects of the business unit PMO to include implementing portfolio reporting of KPIs.Worked effectively within a matrix management environment managing complex projects. Provided oversight and coaching to the consulting manager process improvement initiative as a lead stakeholder for the standardization review team.
• Performed Startup and in-process project health check reviews for project budgets/SOWs, contract commitments and work product delivery.
• Transitioned legacy PM & estimating methodology to the Oracle Unified Method. Risk Management - Root cause data analysis of project status and organizational KPI’s. - methods include; Health Checks, Client/Project Reviews, Lessons Learned, Earned and Net Present Value, Business Value Index, Total Economic Impact.
• Monitored projects status to ensure scope, schedules and financial commitments were aligned with stakeholder & sponsor expectations. portfolio of publishing, documentation, rating engine and policy administration system projects delivered to fortune 100 clients.
• Participated in focal performance reviews for all business unit project managers. Member of the Oracle Global PMO task force creating PM standard operating procedures, framework, templates, and guidelines.

Confidential, Horsham, PA

Manufacturing Leader

Responsibilities:

• Member of the GIS senior staff and Leader of the PMO. Portfolio responsibility for all internal and customer facing projects and related activities for North America, APAC & EMEA datacenters.
• Manage internal productivity tools (Clarity), service delivery modeling, consolidated reporting and metric analysis, (GWI, ChangePoint, CIMS, and EPM).
• Perform Sarbanes IT Security Control audits.
• Created & implemented PM methodology, resulting in improved on-time project delivery by 40%.
• Performed project gap analysis across portfolio.
• Provide management oversight to LEAN process improvement implementation efforts.
• Principal customer interface for new datacenter service requests.
• Personally managed complex, highly visible assignments throughout entire life cycle.
• Produce and publish the datacenter services catalog, SLA’s, pricing.
• Establish departmental goals, objectives & metrics. Trained organization staff in Change Agent & Team Building.
• Conduct periodic and annual performance management reviews. Managed multiple business system divestment/ projects including asset reduction and management.
• Provide management oversight to SAP ERP systems consolidation & infrastructure hosting projects (88 to 37) and build to datacenter service delivery requirements.

Confidential, Horsham, PA

IT Program Manager

Responsibilities:

• Managed international inbound and outbound customer care and acquisition program for large financial and consumer clients.
• Led operations and infrastructure support in the start-up and launch of new call centers globally including data and voice communications, Voice call switches telephony and desktop CTI, messaging, internet and intranet application access, and CRM application (Remedy, Clarify etc.) deployment. Managed reporting software development and PM methodology.
• Analyze, prioritize and convert all client requirements into functional specs, estimate effort and costs. Identify resources, allocate and manage work breakdown to completion.
• Create and manage project plans and deliverable audits. Utilized SharePoint for all project/program related communications, resource loading and management, artifacts and collaboration.
• Led IT process improvement efforts overseeing policy and procedure development, conducted Patriot Act & SOX compliance and data security audits.

Confidential - Harleysville, PA

PMO Manager

Responsibilities:

• Responsibilities included creation and management of the Project Management Office (PMO). Recruited and mentored PMO staff, project managers in a matrix environment.
• Managed the design, implementation and training for software process improvement addressing the Capability Maturity Model (CMMI)
• Introduced configuration management release practices and testing policies and enterprise defect tracking into the organization.
• Teamed with Enterprise Architecture Group developing the “to be” vision standardizing on J2EE and .NET application development strategies.
• Contributed estimating and testing plans for the PeopleSoft ERP planning team.
• Performed security compliance audits for corporate project portfolio.
• Teamed with Quality to establish the SQA department process and procedure development, assessment and staffing.
• Trained IS staff in functional specification development, verification and reviews & inspections process reducing rework efforts and related project costs by 30%.
• Managed the software development budgeting process across all enterprise projects.
• Planned and estimated computing and infrastructure capacity requirements.