OBJECTIVE:

Management responsibility in an Information Technology environment …where a record of achievement in cost containment, optimization of IT standards and development of strategies and applications for global and domestic implementation can be of immediate value.

SUMMARY:

• Twenty years of experience on Confidential ’ systems and applications.
• Developed, implemented Confidential Common/Global Systems.
• Utilized Confidential SDP - 21.
• Decisive, innovative leader in the development and implementation of unique, effective Project Management Offices (PMOs).
• Experienced in PMO startups and PMO coaching.
• Process driven manager experienced in multiple SDLC’s, CMM and CMMI. PMP Certified and practitioner of best practices project management methodologies.
• Project management mentor/coach/teacher. Experienced manager of junior project managers.
• Effective communicator who builds trust and cooperative spirit with diverse interests and authority levels, effectively bridging communications between Senior Management, MIS professionals and end-users in multi-cultural working environments.
• Experienced in all areas of Project Management including Transition, Budget, Planning, Executing, Testing, Implementing, Support, Risk, Issue, Configuration Management, Change Management, Resource and Schedule Management in both Application Development and Infrastructure Environments. Heavy Waterfall with some Agile experience.
• Experienced user of Earned Value.
• Adept in Global IT Business and Technical environments. Experienced and work well as intermediary between the Business and technical in an IT environment.
• Broad based experience in multiple sectors: over eighteen years of experience on automotive systems (Industrial Engineering, Materials, and Financial); over three years of experience in Health Care and Pharmacia; over one year experience in each of the following areas: Government (State and/or County), Commercial and Auto Insurance.
• Expert level in MS applications: Word, Excel, PowerPoint, Outlook, Project, and Visio.
• Experienced in managing Web-based upgrades, development projects and transitions.
• Successful, quality driven manager … utilize processes to meet project milestones and ensure control and successful delivery of projects, domestic or global.
• Versatile technician … Experienced in a wide range of computer languages, applications and operating systems, including: SharePoint, PL/1, COBOL, CICS, IMS, MVS, DOS/VSE, Oracle, Novel, Java II, HP, Unix, SQL Server, PC, Internet and Client/Server Platforms.
• Moderately fluent in Korean and Spanish written and spoken languages. Familiar with most commonly utilized Chinese characters (Traditional).

CAREER HIGHLIGHTS:

Confidential, Auburn Hills, MI

Senior Consultant - Project Management

Responsibilities:

• Global Integration/Supplier Transition Member of the Global Governance Team chartered to review and approve Supplier’s global process interfaces.
• Validated common and separate local process interfaces while ensuring Supplier complied with MSA contract, Governance Manual and various contract Exhibits.
• Worked with Supplier and Global Client Management, functional SMEs and Contract Consultants to define Global SLA Key Performance Indicators (KPI) and Performance Indicators (PI) metrics.
• Metrics existed in the Mainframe and Midrange Availability, Time to Restore, Lost Time, ITIL Process, Operations, Project Management, Messaging, Customer Satisfaction, and Auditing service areas. Functioned as a Point of Contact for Contract knowledge.
• Managed multiple aspects of a large IT out-sourcing transition effort. Monitored the onboarding IT supplier’ performance to schedule and contract at domestic and global levels.
• Worked directly with on-boarding supplier in the Global transition of Incident, Problem, Change, Configuration Management and Request Fulfillment processes and tools.
• Seamless transition of over 2000 Global IT suppliers for Incident, Problem and Change from existing process to a temporary process inside Corporate firewall then finally to the final WEB based solution outside the firewall. 2-‘Go-to’ resource for concerns regarding Global contract detail.
• Provided Contract and personal guidance in the successful Global alignment of over 160 KPI’s and PI’s.
• Managed Supplier and Global Workshop teams in streamlining Contract requirement for over 300 reports to less than 150.

Confidential, Bloomington, IL

Senior Consultant - Project Management-Infrastructure

Responsibilities:

• Managed from five to ten full life cycle infrastructure projects simultaneously.
• Matrixed team size ranged from 5 to 30 resources each project.
• Worked with Java (Web-based) and Cobol (Mainframe) developers.
• Total combined budget exceeds $2,000,000.
• Responsible for all pre-activation, startup and full life cycle execution.
• Created Scope, Charter, Release Document, determined budget and funding estimates.
• Supervised creation of project schedules.
• Submitted initial estimates and schedule for corporate approval.
• Facilitated project kickoffs and project status meetings.
• Managed budget, risks, issues, schedule and change control processes on all projects.
• Individually responsible for staying on budget and on schedule.
• Reported project status to senior management.
• Utilized Earned Value (EV).
• Utilized Primavera as project management tool.
• Used Waterfall (95%) and Agile (5%) project management methodologies.
• Upgraded Internet Email Gateway toTrend Micro Interscan Mail Security Suite (IMSS) 7.1 SP1.
• Implemented Federated/External Single Signon Product (Tivoli Federated Identification Manager-TFIM)
• Implemented Enterprise Single Sign-On IBM Security Access Manager (ISAM) - Implemented Class of Service in B2E LDAP Directory

Confidential, Detroit, MI

Program/Project Manager

Responsibilities:

• Provide management oversight and reporting of Staff, Schedule and Budget for a Program of up to twenty (20) concurrent projects ranging from $20,000 to over $4,000,000 dollars each, twenty-thousand (20,000) average monthly effort hours. Program team of on-shore and off-shore project managers and between 100 to 150 globally dispersed team members. Worked with Clients to create plans and budget. Created Statements of Work.
• Report weekly Program/Project status and financials to customer, internal PMO and senior management.
• Reported to the Senior Director of Delivery and to Enterprise Project Management Office. Managed resource time entry and approval process.
• All projects delivered on time and below budget
• Utilized Clarity and MS Project as Financial/Program/Project Management tool.
• Used Sharepoint as document repository.
• Managed both Mainframe COBOL and Web based Java projects.
• Proposed local/satellite PMOs be set up in key geographical locations.
• Business cases revolved around reducing on-boarding project manager learning curves, providing guaranteed repeatable results, quality improvement and increasing customer confidence in our ability to deliver quality on-time and under budget.
• Manage team of forty five (45) members. Team consisted of Java and Cognos developers, System Testers, Business Analysts, Project Analysts, Application DBA, Infrastructure Analysts, and Project Managers.
• Responsible for fulfilling all provisions of the Contract, Staffing, Schedule Management, Issue and Risk Management, Personnel Management, and Customer Interface.
• Responsible for controlling scope of projects and implementing Change Management.
• Perform weekly schedule and staffing maintenance.
• Report status weekly to Corporate and customer management.
• Utilized MS Project and Sharepoint

Confidential, Evansville, IN

Project Manager/Testing (Sharepoint tool migration/development)

Responsibilities:

• Start-up of Testing Department. Validated environment and systems. SharePoint tool migration and development.
• Managed team of test script writers.
• Managed domestic and global User Acceptance Test (UAT) activity and resources. Largest project consisted of ten (10) domestic and fourteen (14) geographically dispersed global testers.
• Planned, coordinated and executed global UAT on mission critical system.
• Worked with Business and Development to define Scope and refine Requirement details for writing UAT Scripts and creating test plan.
• Created test plans and schedules.
• Created SharePoint document repository for storing test artifacts.
• Worked with Business to determine Program test schedule and test staffing needs.
• Utilized MS Project as the project management tool and HP Quality Center (HPQC) V9 and V10. System Validation (CSV) compliance, quality and content.
• Facilitated weekly management and test team meetings.

Confidential, Columbia, SC

Project Lead (Manager)

Responsibilities:

• Managed multiple full life cycle projects from kickoff through deployment.
• Worked with customer to define and record project scope.
• Coordinated project effort in a highly matrixed environment.
• Managed scope and executed Change Control.
• Created and maintained project schedules and configuration management libraries on all projects.
• Responsible for risk and issue management. Maintained logs, distributed and tracked progress.
• Facilitated team and customer meetings.
• Facilitated Requirement and Application Development meetings. Maintain and distribute minutes.
• Reported projects’ status to client PMO and senior management.
• Utilized MS Project as the project management tool.

Confidential, Detroit & Troy, Michigan

Project Manager

Responsibilities:

• Utilized Confidential SDP-21 Ver 10.
• Migrated to and maintained CMMI Level 3. Prepared for and participated in Phase Quality/Configuration Management and CMMI audits.
• Managed multiple mid-sized full life cycle projects from concept through deployment.
• Worked with Confidential and Delphi customer to define and record scope.
• Assisted in proposal creation and delivery.
• Managed System and Integration testing.
• Utilized Mercury Test Director.
• Manage matrixed on-shore/off-shore project team.
• Identified/recorded Business and System requirements. Obtain customer approval on Design.
• Created/maintained all project’s artifacts to include, Project Plan, Project Schedule, Risk Plan and Log, Issue Log, Change Management Plan and Log, Budget, Resource Plan, Business and System Requirements, Requirement Traceability Matrix (RTM), Quality Plan, Configuration Management Plan, System Design, Architecture Design, Deployment Plan, Test Plan, Test Cases, Meeting Minutes/Agendas.
• Utilized CM tools: Clarity, Borland Starteam, or PVCS Dimensions.
• Utilized Req Pro and Caliber RM for requirements management.
• Utilized MS Project as the management tool.
• Presented project status reports including metrics. (Earned Value - Reported SPI and CPI weekly).
• Facilitated recurring project status meetings.
• Report project status (Schedule, Issues, Risks, and Metrics) to Client and Customer Senior Management.
• Provide expert SDLC and CMMI guidance.

Confidential, Warren, Michigan

Project Management Office, Coach/Project Manager

Responsibilities:

• Assist in the creation and start-up of Deployment PMO for Confidential ’ North America Product Development.
• Provide expert guidance on Confidential ’ System Delivery Process (SDP Ver 9 and 10), CMMI, Project Management processes, practices.
• Assist project managers in defining and tracking their project’s scope.
• Create Deployment PMO deliverable templates for Project Plan, Project Schedule (MS Project), Configuration Management Plan, QA Plan, Communication Plan, Architecture Design Document, Risk Log, Business and System Requirement Documents, Deployment Strategy, Test Strategy, Test Plans and Migration Plans.
• Held Configuration Management Audits.
• Coach multiple project managers on Deployment process requirements and CMMI. Prepared project managers for and held Phase Tollgates, QA Audits, Configuration Management Audits, and CMMI compliance.
• Work with project managers to complete project artifacts.
• Responsible for training project managers on and ensuring completion and accuracy of Confidential Senior Management Reporting Tool (PTS).
• Attended Senior Management Reviews in support of all projects.
• Used MS Project as project management tool.

Confidential, Troy, Michigan

Transition Manager

Responsibilities:

• Responsible for ensuring OnStar’s projects transitioned smoothly from Development to Deployment.
• Work with project managers to ensure their knowledge and compliance with OnStar’s processes.
• Interface between the project managers and the OnStar Development and Deployment Departments.
• Created organizational templates for Test Strategy, Test Plan, and Implementation Plan. Coached project managers on completion and maintenance.
• Track projects through the process and assisted as needed to ensure smooth transition.
• Created the OnStar Transition Management Data Base (MS Access) to more effectively track the large number of projects in transition.
• Track and report project’s Integration Test and UAT defects.
• Used MS Project as project management tool.
• Utilized Confidential SDP-21.
• Assist in the development of the PMO for Confidential .
• Direct vendors on next steps, requirements, and changes to schedule or process.
• Responsible for department and vendor adherence to Confidential ’ SDP-21.
• Coordinate and create all SDP documentation deliverables.
• Coordinate and hold phase exit meeting milestones.
• Coordinate and direct all vendors’ questions and needs.
• Receive/review vendor statuses.
• Report progress to Confidential department and division management.
• Used MS Project.

Confidential, Pontiac, MI

Manufacturing Industrial Engineering Systems - Development Manager

Responsibilities:

• Exercise management responsibility for development of common global systems.
• Coordinate off-shore development team in India and SME team in Europe.
• Full Life Cycle span Analysis, Plan, Define, Design, Build and Implement phases.
• Prepare, plan and attend all phase exit checkpoints.
• Interface with customers and program/project managers within a global environment (US, Europe, South America).
• Negotiate local support.
• Create and track project plans/schedule.
• Manage project requiring new server hardware.
• Facilitate weekly global schedule status meeting.
• Interface with project’s Off-shore Development Manager.
• Identify, record and resolve project issues.
• Perform risk analysis and tracking functions.
• Coordinate development with all project related activities in a global, client/server, web enabled environment.
• Report development status to Confidential North America, and Confidential Global Operations.
• Utilized Confidential ’s System Deployment Process (SDP-21) extensively.
• Used MS Project.

Confidential, Pontiac, MI

Program Manager

Responsibilities:

• Managed Mainframe COBOL projects.
• Plan, implement, deliver project management services to County internal and external clients.
• Analyze, plan, design, build, test, and implementation of project deliverable.
• Included development of scope and approach, management of time, cost, risk, issues, test plan and test cases, communications, human resources, contracts, and quality within internal and external projects.
• Worked closely with County customers to obtain requirements and to provide recurring status.
• Created/tracked project schedule.
• Provided recurring project status to County IT Manager.
• Provided expert advice on project management methodologies.
• Communicated, trained, mentored and negotiated with team members.
• Executed corporate review process for all team members.
• Planned and executed implementation of project software deliverable.
• Utilized ABT Workbench as the management tool.