EXPERIENCE:

Confidential, Oakland, CA

Scrum Master, Agile Coach / Release Project Manager

Responsibilities:

• Participated in Client Contract negotiations, Project funding, Requirements gathering, Design Phases, Development, Testing, UAT, UI, Implementa - tion, Documentation and Maintenance Phases of SDLC.
• Performed duties of Scrum Master, held daily stand-ups, verified ticket up- dates in Jira, compiled reports for management, negotiated with client new schedules, new requirements, software features, backlog grooming, bug fixes, created and analyzed burn-down charts, velocity charts, coordinated demos and retrospectives.
• Provided accurate and timely communication throughout the Sprint to both upper management and client/product owner.
• Handled 3-4 scrum projects in parallel, projects were global in nature (de- velopment team was in various geographical zones, as well as the cus- tomer)
• Managed all life cycle activities for the 2-tier-based Cloud environment using the NetSuite Development software for 4 ERP systems, as well as 12
• .Net software applications, coordinated software releases to Test, Stage and Production environments based on maintenance schedules and customer needs.
• Resolved issues with resources and software releases based on customer feedback, negotiated new timelines and funding and mitigated risk.
• Supervised 18 employees, provided evaluation, training and education Tools used on weekly basis - Ms Word, Excel, Access, Project, Power Point, Visio, Outlook, Adobe Acrobat, Sharepoint, SQL, .Net FrameworkPlanView, ClearQuest, CRM, ERP, Python, Matlab, Jira, EPIC, Kanban Boards, Agile Boards, SAFE, Hockeyapp

Confidential, Georgetown, KY

Agile Coach / Scrum Master / Business Analyst / Project Manager

Responsibilities:

• Coordinated various project management activities as part of PMO, related to software development, including user requirements gathering, application design, code testing, user acceptance testing and implementation into production (E-Commerce sites) using AGILE and SCRUM methodologies.
• Managed all activities for maintaining and improving the existing NetsuiteERP environment, moving it to a cloud-based solution.
• Upgraded ERP Max imo and ERP JdEdwards environments as well.
• Coordinated activities for upgrading current EPIC environment and testing/ adding new Voice Recognition tools for workers on Assembly line and other hands-free environments.
• Managed and approved software releases to Test, Stage and Production environment
• Met regularly with user representatives, SBM team, shop leaders and management to get user feedback and provided recommendations and fixes to various problems.
• Negotiated timelines, schedules and improvements.
• Provided supervision, leadership and guidance to other contractorsdevelopers and full-time employees (total of 40 people) on various aspects f SDLC and related processes.
• Designed project plans, assigned tasks, participated in resource management and interviewing, defined critical paths, created Confidential ’s supervised them through review/approval process and reviewed yearly budgets.
• Managed issues list and held weekly meetings with developers to resolve them
• Coordinated Daily Standups on Agile/Scrum-type projects with Dev and Cli- ent team on various Apps and UIs, as well as frequent meetings with Testers Reported weekly status to upper management using email, updates in online team database and face-to-face wall charts meetings. Participated in Change Management, from RFC creation to approval and Closure, managed Remedy tickets (RFC and INC) and provided Planview updates.
• Improved/introduced automated tools to increase efficiencies for customers Managed KPI & monthly reporting SLA. Active involvement in technical writing, documented processes, test cases and design of user manuals. Tools used on weekly basis - Ms Word, Excel, Access, Project, Power PointVisio, Outlook, Adobe Acrobat, Sharepoint, SQL, .Net Framework, JavaLinux, UNIX, PlanView, ClearQuest, CRM, ERP, BI, OBIEE tools, PythonMatlab, Jira, EPIC, Maximo, JdEdwards.

Confidential, Lexington, KY

Research Project Coordinator

Responsibilities:

• Coordinated various phases of Confidential -related studies in Biodynamics
• Actively participated in research study design, project planning, behavioral change management, task prioritization, resource assignment, budget approval, etc.
• Worked in a team environment, with students, interns and hospital
• Employees, Doctors, Patients, Principal Investigators, IRB boardRepresentatives of other Universities and Confidential collaborators.
• Prepared documentation for IRB approval, made changes if needed.
• Coordinated Data collection, management and analysis, screened data for behavioral characteristics and risk factors.
• Performed statistical analysis of data, using inferential statistics, multiple regression analysis and analysis through charts and plots.
• Participated in subject recruitment, subject de-briefing and orientation
• Made sure all documentation was filled out properly and that both subjects and their families were comfortable with Protocol.
• Addressed subjects and their families’ concerns or questions before, during and after the study, made sure subjects were not pressured to continue.
• Monitored progress and process adherence during the study, prepared reports, identified critical paths, documented issues.
• Checked and verified research data were accurate, valid and reliable (test-retest) and that it was entered correctly on paper or electronic media
• Helped other team-members to analyze data through Statistical Analysislooked at trends, built forecasts.
• Made sure all documentation was stored properly to preserve subject confidentiality and for the amount of time specified, in accordance with requirements and regulations
• Other duties as assigned, including participation in meetings to check on progress, project/study design, planning, interpretation of project resultsknowledge sharing with Confidential, reporting to management, issue resolutionproblem determination, problem recurrence prevention, student supervision
• Used a variety of software on daily basis - Ms Word, Excel, AccessPower Point, Outlook, Publisher, Ms Project, Adobe Acrobat, SAS, SPSSJMP, Sharepoint, BI Tools, Matlab, Java.

Confidential, Frankfort, KY

Educational and Training Manager IT, Agile and Waterfall

Responsibilities:

• Provided Leadership, Training and Education on new web-based software and Microsoft Products to new employees, contractors and students-interns. Provided new employee orientation on company policies, IT strategycompany expectations, PC use, on-line browsing, security exposuresvirus protection and firewall installation.
• Designed User Manuals, technical red-books, procedures and documentation, worked with technical writers on editing and formatting.
• Held weekly classes on basic PC skills in Windows environments for beginners, intermediate to advanced skills in COGNOS utilization, CRM application, as well as algorithm design, programming languages and meth- dologies (AGILE, SCRUM, WATERFALL, etc).
• Held monthly classes on system support and administration, software use in UNIX environments, Microsoft Office Products for advanced users.
• Provided online training to virtual students through web-presentations in
• NET-meeting as well as in-class face-to-face interaction for local students.
• Coordinated Sftw / Hardware upgrades, patches, data migrations and DB refreshes, made updates to procedures and manuals based on lessons learned from these activities.
• Mentored several students during upgrade activities applying shadowing techniques.
• Used class evaluation forms, analyzed data from class participation and course interest, provided measurements, built statistical models
• Reported to Upper Management the analysis results and recommended new courses depending on interest or elimination of obsolete courseschanged course content and performed adjustments to curriculum.
• Increased skill level of over 400 employees, improved their performance and efficiency by teaching them how to determine repeated tasks that could be automated (through programming) and showing them fast-path tools in Windows and Unix environments.
• Coordinated yearly reviews of web-based skills assessments filled out by employees, determined gaps, made recommendations to both employees and their managers based on company needs and IT strategy.
• Supervised 14 employees, involved in recruitment of employees and students and their performance evaluation.
• Used Lotus products on daily basis (LNotes, Lotus WordPro, Lotus 1-2-3) as well as Microsoft Products (Word, Excel, MsProject, PowerPoint, VisioAccess, Outlook), Cognos and statistical packages: SAS, SPSS, MATLAB

Confidential, Lexington, KY

Project Manager

Responsibilities:

• Performed Project Management duties, Problem and Change Management, Transition Management related to Backup and Recovery and Disaster Recovery Solutions
• Daily meeting coordination, project plan creation, issue tracking and reporting status to management Scheduling, resource assignment, issue resolution, escalation, root cause analysis, reporting, Lotus Notes Database Team Room administration and documentation, budget review and approval.
• Participated in remediation, host-preparation and migration activities of Confidential servers in Data Center through shift coverage, overtimeweekend work, etc.
• Coordinated with various teams numerous EMC VMAX and XIV array rders, on-site delivery, install, configuration, cabling, network connectivity, testing and turnover to customer. Coordinated UNIX Backup and Recovery Services/Disaster Recovery
• Made sure business processes and best practices are used in a manner consistent with ITIL principles.
• Implemented LEAN (Toyota model) throughout the Department and enforced adherence to 6-sigma software defect avoidance principles.
• Worked with Global teams in Europe, AP and NA in a matrix environment using 24x7 shift coverage following the "Follow-The-Sun" model Provided supervision, leadership and guidance to over 24 employees.
• Used a variety of software on daily basis - Ms Word, ExcelPower Point, Outlook, Publisher, Ms Project, Adobe Acrobat, AIX, LinuxPerl, CRM, SQL, Oracle, ADSM, TSM, Alexandria, Legato Networker