SUMMARY:

10+ years of Information Technology (IT) and business management experience with key emphasis in infrastructure management, software development, vendor management and program/project management

WORK EXPERIENCE:

Confidential

Responsibilities:

• Responsible for providing overall project management of multiple medium to large scale projects and high profile IT initiatives within all phases of the project lifecycle. Provides guidance and decision making on risks and issues related to the execution and delivery of Ontario Insurance Board projects.
• Run complex projects/programs from design and development to production while adhering to established project methodologies and methods.
• Managing day to day operational aspects of projects to ensure adherence to scope, conferring with project staff to outline the work breakdown schedule (WBS), assigning duties, responsibilities and scope of authority, directing and coordinating activities of project personnel, modifying schedules or plans as required and effectively applying and enforcing acceptable project methodology.
• Managing all IT project scope, deliverables, goals and milestones including reviewing and signing off on all IT documentation.
• Participate in defining business and technical requirements and support the business through this process by consulting with stakeholders through the process and using information provided in order to meet business needs.
• Maintain and update technical and project documentation as well as maintain a clear and concise documented process for the implementation and integration of projects.
• Prepare weekly project status reports and keep management and other stakeholders informed of project status and other related issues on a regular and timely basis.
• Create and manage an integrated project plan and all project schedules and reports.
• Responsible for IT project risk and issue identification, documentation and mitigation of potential implementation issues and develop mitigation and resolution strategies to minimize impacts to project needs/outcomes.
• Conduct cost - benefit analyses and ROI calculations to determine project feasibility. Develop and oversee project budgets as well as forecast budget changes and communicate planned versus actual budget during the project lifecycle in order to ensure that financial targets are met and/or adjusted accordingly.
• Conduct and participate in project retrospectives/lessons learned as required.
• Lead the development and implementation of project performance measures, indicators, benchmarks and guidelines to ensure project resources are used appropriately and the achievement of quality assurance standards.
• Participate in the project procurement process i.e. Request for Proposals (RFP), Request for Quote (RFQ) etc. for external services as required.
• Acting as a corporate liaison and providing presentation to the executive team, holding and facilitating regular status meeting with project teams.
• Support planning and management of the unit which include: annual planning of unit projects and priorities, ensuring branch is adequately and competently staffed, identifying resource requirements, conducting the hiring process, identifying and recommending department changes to the Directors, allocating work and developing performance objectives for the unit.

Confidential

IT Director / Project Manager

Responsibilities:

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Successfully deployed 9 releases over the course of 10 months with a team of Business Analyst, Developers, QA and Infrastructure specialists
• Defined and initiated projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Experience in manage internal, onshore and offshore staff
• Managed a team of developers, QA and infrastructure specialists to guarantee 99.9% up time of the system
• Responsible for IT department’s Confidential and Confidential
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives
• 100% project delivery on time, within budget by implementing processes that improved change request validation timelines, reduced incidents, resolved security vulnerabilities
• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization

Confidential

Project Manager

Responsibilities:

• Responsible for implementing PMO approved projects to achieve financial goals, business objectives, optimize operating performance, provide technical leadership, security, regulatory compliance. Also responsible to ensure that workplace safety, compliance and related legislation compliance.
• Full project life cycle life (initiate, plan, execute, control, close)
• Responsible for resources identification and developing schedule to ensure timely completion of the project
• Monitoring global team dynamics and team accountability
• Assigning project tasks and coordinate resources, including the review of individual issues and concerns and resolving or escalating
• Delegation or assignment of responsibilities to leads to manage specific project areas, e.g. risk management, quality management, communications, deliverable version, or change control
• IT Operations, Change Management, Release Management and Vendor Management
• Led infrastructure, application and compliance teams to improve IT infrastructure solution to provide a new and reliable up-to-date infrastructure, increasing information availability, reliability, scalability and reducing about 30% of operation costs and compliance with Quality and Standard guide for pharmaceutical industry
• Server consolidation to consolidate over 20+ legacy systems to VMWare Vsphere 4.1 environment
• Virtual storage infrastructure: utilization of SAN, iSCSI technology
• Backup systems by using Symantec Backup Exec and Veeam Backup and Restore
• The project involved managing 800+ users and 100+ stakeholders
• Managed the project team to improve project management processes and to implement Microsoft Project Server.
• Managed project team for implementation of Sharepoint to help improve project management success.
• Led the infrastructure team to build, deploy, test and implement the solution to 3000+ systems.
• Managed project war room with Kanban board on daily basis
• Daily scrum sessions with global cross functional project team
• Managed project status update and progress reporting
• Leading a North America team to implement advanced data capture functionality to over 100+ chromatogram laboratory systems and equipment. The project involves Oracle database application, Citrix server farm and Windows Web server installation across US and Canada. Redundancy configuration using Oracle Fail Safe.
• Wireless communication
• Led the Canadian infrastructure team and Facility Management team to deploy 30+ Cisco Wireless Access Points for SAP barcode guns
• Pushed latest UMA cellular phone technologies for 200+ blackberries and 20+ Cisco wireless access points
• Lead project team to upgrade and migrate Avaya phone and voice mail systems to Nortel phone system across 3 sites in Canada for 1500+ phone sets over MPLS network
• User and Exchange migrations
• Led the team to migrate 3,000+ Canadian email users to a global messaging cluster. This was a regional project driven by global objectives and planned in parallel across Europe and North America. Designed, tested and implemented user delivery and support of daily migration processes

Confidential

IS Consultant

Responsibilities:

• Analyzed, developed and maintained backup process for mainframe and Unix systems using Veritas Netbackup and Hitachi AMS Storage
• Test, deployment, and support and communicate status with stakeholders, and resolve issues in a timely manner.
• Involved in disaster recovery testing for Wintel and Unix teams
• Involved in external official auditing activities

Confidential

Project Manager

Responsibilities:

• Performed project oversight for independent review and analysis of IT systems integration project.
• Applied project management knowledge and expertise to gauge system performance and assess risk.
• Provided stakeholders with project status and outlook for success, and recommend project improvements.
• Built new overflow server room
• HP SIM deployment
• Blackberry BES Server upgrade and subsequent user migration
• Participated in project planning, budgeting, and requirement analysis. Documented functional and technical specifications.
• Superior coordination of user acceptance testing of final IT infrastructure and software development deliverables through iterative evolutions
• Infrastructure upgraded including file, print, mail, storage and security compliance along with WAN Implementation between Sigma Toronto and Sigma India Office