EXECUTIVE SUMMARY:

• Successful Senior IT Program, Product, and Project Manager versed in managing all aspects of the software development project lifecycle from concept of development to production release for hardware, eCommerce, mobility, and Infrastructure deployment.
• Expertise in managing software development, hardware deployment, mobile application rollouts, eCommerce projects and programs, directing and coordinating multiple engineering teams, and implanting new data feeds on various types of platforms.
• An impressive record of taking over troubled projects, developing new launch plans and executing to successful completion.
• Determined to deliver high - quality and user-friendly products to the market as quickly as possible. eCommerce Product & Project Management
• Product, Program, and Project management
• Implementation of hardware & software projects
• Ability to manage various infrastructures & platforms
• Understanding and demonstration of system architecture and design
• Vendor management for hardware and software rollouts
• Implemented Service-Oriented Architecture for retail platforms
• Mobile applications & eCommerce portfolios
• End-to-end product lifecycles (SDLC) (ITIL)
• Facilitation and management of marketing initiatives and projects
• QA testing & UAT coordination for projects
• Retail mobile hardware deployments
• KPI methodology, ROI analysis, performance dashboards, and analytics for programs
• Vendor RFPs and client-facing projects
• Microsoft Office including MS Visio, SharePoint, Microsoft Project, Project Mgt Software, etc.
• Project coordination across IT Engineering Teams
• Budgeting and resource management
• Waterfall, Agile & Scrum methodology
• IT, Ecommerce, and Mobile Program Management
• PMI Methodologies, Agile, Scrum, and other PM methodologies

TECHNICAL SKILLS:

IT Software & Hardware Deployments with: SDLC & Agile methodologies, iOS Device Management, Mobile Device deployments, Infrastructure Changes and Implementations, eCommerce, Application Development, Retail Operations Initiatives, Network Engineering Enhancements and Upgrades, SOA (Service-Oriented Architecture), Quality Initiatives & s, Medical Equipment Upgrades & Technical Specifications, Manufacturing, Government, Supply Chain, HR, Construction, Remodels of Retail Spaces, Network engineering, Marketing initiatives, and many other various types of projects.

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager

Responsibilities:

• Primary point of contact for Operations and eCommerce projects with an emphasis on Infrastructure and Retail Technologies
• Providing project based direction to IT and business professionals engaged to deliver projects within the eCommerce portfolios
• Managing the execution of large complex Infrastructure and Retail Technology projects, project schedules, reporting variances along with planned corrective actions
• Responsible for the oversight of project level financial management by creating project financial expense plans, tracking and reporting variances throughout each project
• Provide planning, tracking, benchmarking and reporting to effectively manage IT projects and operations.

Confidential

Senior IT Project Manager

Responsibilities:

• IT Project Manager for the Upsell Marketing eCommerce projects and rollout
• Projects included: Successful Rollout of a new marketing Upsell program, Deploying a new offer system for use at hotels, UX projects, Multiple Upsell projects with IT and eCommerce development, Compatibility with mobile devices, New email platform, UX design for eCommerce sites, and more
• Coordination and management of QA and UAT for all projects
• PM for off-shore resources developing code for new software tool
• Successful management of marketing email campaigns and deployments
• Efforts for projects included multiple development and business teams

Confidential

Manager, eCommerce Systems Operations

Responsibilities:

• Managed the daily operations for projects and activities associated with the eCommerce application portfolio
• Responsible for the daily operations and deliverables, as well as strategic planning and direction for the department
• Partnered with other business units to identify and prioritize work while participating in group planning and decision making activities
• Developed and maintained the eCommerce Systems business plans and strategies

Confidential

Senior IT Project Manager - Healthcare

Responsibilities:

• Lead projects from original concept through final implementation Develops & drove change management initiatives for large healthcare projects
• Defined & implemented strategies, processes, policies specific to product, functional role, small teams, participated in defining & supporting IT organization plans
• Defined project scope and objectives for IT initiatives
• Developed detailed work plans, schedules, project estimates, resource plans, and status reports
• Conducted project meetings and sent communication pertaining to project tracking and analysis
• Ensured adherence to quality standards and reviewed project deliverables
• Managed the integration of vendor tasks and tracked vendor deliverables
• Provided technical and analytical guidance to project team
• SharePoint reporting and project tracking

Confidential

eCommerce Product Manager for Operations

Responsibilities:

• Responsible for strategizing and driving the key features and functionalities for Home Delivery eCommerce experiences
• Worked with analytics team to analyze and report performance for Home Delivery initiatives
• Managed ongoing relationships and dialogues, through detailed reporting structures, with all eCommerce functional areas and other business units to provide information and insights relevant to strategy and future initiatives
• Coordination and leadership of various engineering development teams
• Created and owned the business case for each ecommerce Home Delivery project
• Creation of clear project requirements and business rules to guide the development teams and define acceptance criteria of new features and infrastructures
• Coordinated and lead project managers to ensure ecommerce Home Delivery enhancements and features are implemented per specifications, within budget, and on schedule
• Played a key role in “understanding the customer” and optimizing eCommerce growth and adoption.
• Synchronized eCommerce efforts with mobile applications teams to deliver the same experience across all platforms
• Launched products and promotions quickly that enhanced customer service

Confidential

Technical Program Manager

Responsibilities:

• Leading various projects with cross-functional teams consisting of engineers, QA and UX designers to develop features on E-commerce projects and programs.
• Worked closely with QA to develop use cases, review test cases and track feature bugs
• Program and Project Manager for the highly visible Choice portfolio within the Online Business Unit. - End-to-End project and program management for home delivery, installation, texting, handling of kits, customer information updates with various engineering efforts and dependencies.
• Responsible for daily/weekly meetings with Engineering & QA for status, issue management (Issue Log & Jira), business updates & status, PPM tool updates (WorkLenz), resource time tracking, managing the integration between different company areas, UAT planning & execution
• Coordination of engineering efforts and alignment within various teams for development and release. Acted as Product Manager and during multiple projects

Confidential

IT Project Manager

Responsibilities:

• Led and managed the initiative for the iOS vendor selection and creation of RFP for iOS devices and processes
• Overall technical management of Apple products and mobile device management and roll-out
• Vendor interviews to select the best mobile experience for end users
• Project Manager for iPad rollout initiative in a retail stores, corporate environment, international employees, and executive colleagues
• Project Manager for support models and IT help desk initiatives.
• Technical leader for IT projects in retail stores
• Coordination of engineering efforts and alignment within various teams for development and release

Confidential

Project Manager

Responsibilities:

• Project Manager in the Paint Division for three projects totaling $30,000,000 leading an initiative to remodel the entire paint department at the store level
• Project Manager for the national convention introducing and announcing the new paint and the redesign of the color pallet, products, and overall paint division
• Project Manager for the creation of the Operational Playbook that changed the way the retailers manage their departments and sustain the departments after the remodel.

Confidential

IT Project Manager Retail Operations

Responsibilities:

• IT Project Manager in the Retail Services Department for the Confidential
• Infrastructure changes to network engineering in all Outlet stores
• Roll-out of mobile devices to all Confidential ’ Outlets
• Multiple hardware and software deployments to retail stores
• Appointed as PM for the #1 ranked priority project for both Confidential & Kmart updating on-line kiosks & workstations
• Project Manager for involving application development and deployement
• All projects followed SDLC/Agile guidelines