SUMMARY:

A motivated and certified Project Management Professional (PMP) with 8+ years project and program management experience. Domain is the IT industry managing multi - million dollar accounts. Skilled in orchestrating tasks and details to achieve project goals. Possesses clear communication skills and the ability create interactive for diverse audiences. A highly analytical professional with excellent presentation abilities. A dedicated team player, committed to providing high-quality support. Consistently seek to bridge company and client interests. Proven track record for meeting timelines of multiple breakneck speed projects. Possesses a strong understanding of protocols and aspects of technology, as well as programming concepts and related syntax. Background includes experience in computer architecture, computer networks and data communications management, systems analysis, and operating systems.

TECHNICAL SKILLS:

Agile Project Management

Active Directory

ASP/ASP.NET

C++

CGI

CRM

Domino Developer

HTML\XML

HTTP

Interactive Intelligence

Java

JSP

Linux OS

Lotus

Mac OS

Microsoft Office Suite

Microsoft Project

Microsoft Visio

Microsoft Windows OS

MSSQL/MySQL

Rally

Salesforce

SaaS

SQL

Telecommunications

Web Services

WebSphere

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Manage the research of the organizations project management models, products, dashboards and reports.
• Proactively develop partnering relationships within enterprise.
• Educate the benefits of project and program management practices in ways understood by both technology and the business.
• Drive solutions to completion following corporate standards.
• Guide the project management team in the continuous design, development and improvement of processes and procedures.
• Perform high risk identification and mitigation for projects.
• Perform cost analysis including: business cases, project estimates and cost tracking.
• Facilitate discussions and meetings at all levels within the organization.
• Manage multiple priorities and scheduling needs for the entire portfolio of projects.
• Frequently and easily communicate with executives, peers, leaders, project teams, stakeholders and business units.

Key Technologies: Agile, Rally, I3, SaaS, Salesforce, AS400, Java, Lotus, PCI

Confidential

Project Manager

Responsibilities:

• Acted as primary contact/liaison between business, technology and operational development teams.
• Gained internal and regulatory approvals.
• Responsible for analyzing, planning, and managing products and services that include new development and enhancements to existing products and services.
• Coordinated the efforts of a multi-disciplinary Product Team throughout various stages of the product development life-cycle.
• Lead, mentored, and coordinated efforts of IT client services staff and development teams.
• Provided day-to-day coordination of business and technology issues.
• Managed deliverables affecting products and services within the life-cycle process, ensuring timely and cost effective delivery.
• Defined and documented business requirements through a market segmentation and channel management strategy.
• Interfaced with end-users to define business rules as they apply to processes and procedures; documented business requirements and developed work- flow diagrams, functional hierarchies, process models, revenue models and fee schedules. Ensured business requirements are properly translated into customer deliverables.
• Defined metrics to effectively measure the success of product and service deliverables.
• Assessed performance and provided feedback of assigned project personnel.

Focus: Oracle, Active Directory, SQL, Java, SaaS, Quickbase, Salesforce, BCBSM, MESSA, Consulting

Confidential

Project Manager

Responsibilities:

• Coordinated the transition of customer groups (plant, site or area) from their existing Office Automation (OA) to a completely new environment for a total of over 40,000 units.
• Areas of change included server infrastructure, resource administration tools, client operating system, and workstation upgrades.
• Focused on client interface, communications, managing client expectations, and working within all levels. Major implementation phases included: group contact and presentations, data gathering, plan development, preparation and testing, rollout and close.
• Acted as primary contact for the design, planning and global implementation of processes.
• Responsible for multiple concurrent groups in various phases of active projects.
• Managed migration supplier rollout process and staff.
• Worked alongside senior management and implementation support teams.
• Monitored task progress in conjunction with client concerns.
• Provided onsite, phone, instant messaging and email coverage to assist implementation teams.
• Support and managed dealer portal development.

Focus: Dealer Systems, Novell, Active Directory, SQL, Java, HTML/XML, WebSphere, Domino Developer

Confidential

Project Manager

Responsibilities:

• Managed multi-million dollar accounts.
• Provided and coordinated ongoing sessions for partners.
• Coordinated efforts between project management and the tier one/two support groups; equaling one hundred plus team members.
• Prepared the project charters whereby the goals, objectives, risks, assumptions, organizational structure, staffing level, team members, roles and responsibilities, work breakdown structure, and deliverables were identified and defined. program and its activities.
• Ensured that resources were available and channeled to produce the planned deliverables on time and within the approved budget.
• Organized project teams into appropriate work groups.
• Worked closely with the team leaders to support and guide the entire project team in their effort to achieve its business goals and produce deliverables within the specified time frames.
• Coordinated and provided guidance regarding preparation, review and implementation of migration specific tasks.
• Led and supported interdisciplinary teams in preparing and developing project related documents and manuals.
• Conducted stakeholder outreach and communication efforts related to the project, including conducting public meetings, preparing notification letters and other documents and incorporating stakeholder input into the project's documents.
• Provided input to the project sponsor on short- and long-range planning efforts related to the project.
• Managed performance against expectations for project team.
• Monitored the project scope management process.
• Ensured that an impact analysis of any change requests was completed.
• Ensured that change requests with a significant impact on the project were brought forward to the selected committee for resolution.
• Built strong personal relationships with corporate clientele.
• Created confidence in the company's solutions and the company as a whole.
• Encouraged expansion of a clients hosting portfolio.

Focus: ASP/ASP.NET, C/C++, Java, PHP, HTML/XML, JSP, SQL, Visual Basic, CGI

Confidential

Teacher

Responsibilities:

• Facilitated interactive discussions and hands-on activities to help students learn and apply concepts in subjects such as Science, Mathematics, and English.

Confidential

Systems Administrator

Responsibilities:

• Determined technical requirements prior to client account creation during initial and ongoing meetings.
• Maintained communication with partner technical contacts.
• Coached partner technical contacts on integration techniques, tools and recommended practices.
• Developed, tested and deployed scripts to facilitate client account settings and usage, Researched and embraced new technologies that pertained to the development needs of the corporation. Wrote technical specifications and technological manuals.
• Managed a network and server environment including email, file sharing, web access and security.

Confidential

Sales Team Leader

Responsibilities:

• Empowered sales in a business to business environment for a large telecommunications company.
• Continually meet and exceeded monthly sales goals while being granted numerous accolades for sales s.
• Responsibilities included merchandising, building and maintaining strong client relationships, leading in product knowledge, and acting as liaison between corporations.