SUMMARY:

• Versatile and conscientious professional with 12 years of experience in project management, systems analysis, process creation and improvement.
• In depth understanding of project life cycle, including all phases of system and software development in both Waterfall and Agile methodologies.
• Strong background in working with business partners and development staff to identify and translate requirements.
• Proficient in Microsoft Office Suite, Visio, MS Project and various other software packages with ability to learn new applications quickly.
• Proven track record of delivering small to complex projects on time, on schedule and on budget.
• Wealth of knowledge that includes
• Documenting process flows and analyzing and facilitating requirements gathering sessions
• Effectively communicating with internal teams and external clients
• Leading projects from conception to implementation
• SIPOC diagram development summarizing process inputs and outputs

TECHNICAL COMPETENCIES & KEY SKILLS

Software: Microsoft Office Suite, Visio, SharePoint, Oracle SQL Developer, ClearQuest, Oracle PeopleSoft, PlanView, HP Quality Center, CA Clarity PPM Application, JIRA, Hyperion

Key Skills: SDLC Agile/Waterfall Software Development Experience, Excellent Analytical Skills, Results Oriented, Values Customer Satisfaction, Motivator, Team Leader

PROFESSIONAL EXPERIENCE:

Confidential, Norfolk, VA

Project Manager

Responsibilities:

• Led the configuration of Medicaid/Medicare benefits, benefits summary, pricing agreements and provider network data for claims processing into FACETS database
• Oversaw and monitored project performance by documenting project scope documents, developing project schedules using MS Project and coordinating project kick - off meetings briefing resource managers and stakeholders on scope and timeline; developed detailed project plans covering the entire systems development life cycle
• Partnered with finance department and resource managers to develop project budget; track and monitor on a monthly basis resource start/end dates, consultant rates and hardware/software spend for each project assigned to ensure the budget remains within +/- 5%
• Facilitated risk mitigation sessions to develop options and actions to enhance opportunities and reduce threats to on-going projects; conducted project closure sessions and developing/presenting recommendations in order to identify successful and unsuccessful project elements and incorporating findings into the project cycle as best practice
• Maintained meeting minutes, issue/action item logs and keeping VP, SVP and Directors informed of critical risks and project progress in order to manage expectations on all project requirements and deliverables
• Actively analyzed project for risks with project team and develop contingency and mitigation plans; developed and distributed reports and dashboards using MS Excel for Executive Sponsors
• Published project SharePoint sites for supporting documentation and weekly project status updates
• Interfaced across multiple departments within the organization to identify work tasks; coordinate and monitor delivery across cross functional project teams and support post-implementation activities

Confidential, Norfolk, VA

Business Analyst

Responsibilities:

• Redesigned Confidential ’s provider self-service website and the provider registration process to provide a customized registration experience for each user type and also increased security of provider self-service by incorporating password expiration and ensuring each registrant agrees to a Terms of Use agreement in order to register and/or access Provider Self Service
• Successfully launched a provider feedback tool for the Confidential Medicaid Managed Care Long Term Care product that allows members of the product to rate and provide feedback on doctors who service their product
• Served as project manager for redesign effort of the Interactive Voice Response (IVR) application to tolerate ongoing company growth and improve customer dial-in experience also provide data needed to satisfy the NCC’s business requirements for the Avaya Voice Portal application, and make the IVR compatible with the Voice Portal Application developed by Avaya.
• Coordinated the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects; planned and tracked project testing (QA and UAT)

Confidential, Phoenix, AZ

Senior Business Analyst

Responsibilities:

• Implemented a Software Impairment Certification application which allows application owners within Confidential to identify if the application is still in use, identify a new owner, and delegate the survey to another colleague for completion
• Responsible for working with the business to gather and document business needs and requirements on moderately complex projects within Confidential Transformation
• Assisted in the analysis of underlying issues arising from investigations into requirements; worked with development resources to ensure the proposed design met business requirements and partnered with Quality Assurance Managers (where applicable) to coordinate testing activities; provided regular updates to assigned Program/Project Management

Confidential, Tempe, AZ

Business Analyst

Responsibilities:

• Served as a Business/Functional Analyst within the University Technology Office (UTO) developing business process guides, creating system gap analysis, arranging tests scripts for implementation and validating ASU's configuration and data conversion
• Partnered with development staff to ensure the desired requirements are met, mapped 65,000 student records data from decommissioned SIS system to the data and features in PeopleSoft
• Created functional specifications for system modifications, and assisted in creating training materials, reports and communications detailing new modifications and existing capabilities of PeopleSoft to UTO management and other departments within the ASU community
• Documented use cases, requirements and test plans in the support of existing systems, processes, services in the execution of new projects
• Facilitate design review sessions with clients and development staff in order to achieve increased efficiency and effectiveness

Confidential, Chandler, AZ

Business Systems Analyst - Maximo

Responsibilities:

• Project Lead on the Maximo database rebuild which entailed restructuring the Maximo database so that 3 Confidential sites have the same standard preventative maintenance (PM) and tool naming standard instead of site specific
• Conducted Maximo installations and upgrades; configured Maximo and assisted in the development of interfaces to external systems
• Facilitated classes and created One Point Lessons for supervisors and techs on how to maneuver through the different modules within Maximo 5.2 and sharing best practices and tools for execution and application management
• Conducted field analysis of PM procedures to help ratify current job plan procedures including estimated labor, procedure validity, frequency of PM(s), and parts and tools required and completed yearly reliability analyses on the 10 disciplines that comprise Corporate Services AZ to assist/highlight areas of needed improvement and accomplishment within their preventative maintenance
• Provided ongoing support to the business by responding to a variety of inquiries and issues regarding the system or processes in the business area