EXPERIENCE SUMMARY:

• Over 10 years of direct project and product management experience in software development and internet environments (with additional experience in various project lead roles). This includes experience gathering business requirements and driving their conversion into business use cases, business scenarios, requirements, and detailed functional design documents
• Over 8 years experience in Business Analysis
• Over 7 years of IT Data Center Mgmt - plus an additional 6 years of direct interface with IT data center teams
• Managing multi-project program portfolio teams (5 years)
• Training development and deployment: curriculum and instructional design (5 years)
• SDLC development, implementation, and management (9 years) e-commerce and online marketing tactics experience (6 years)
• Business Use case development - (5 years)
• Application development & testing - (5 years)
• Emotional Intelligence (EQ) Development (2 years)
• Engagement Manager - (3 years)
• Experienced software QA test lead and software release manager (4 years)
• Experienced UAT test lead or manager (4 years)
• Experienced in design and development of web-based technology solutions, including database driven online services websites (over 6 years)
• Experienced in Service Level Management (5 years)
• Experienced IT Risk manager (5 years)
• Experienced Process Engineer (5 years)
• Experienced Technical Writer (3 years)
• Experienced small business owner (8+ years)
• Experienced vendor manager (8+ years)
• Experienced publisher (5 years)
• Experienced Radio Broadcaster (2 years)
• Experienced Publicity/Media relations (2 years)

PROFICIENCIES:

Project/Program Management New Product Development & RealizationStrategy & Roadmapping Software Development/Testing/MigrationPublishing (online and offline)E - commerce and Marketing Business Case DevelopmentProduct Lifecycle ManagementBusiness Continuance Teambuilding & CollaborationContract management & negotiationFocus Group Management Organizational & Business DevelopmentProcess Development & ImprovementConfiguration Management Change Management Software Release ManagementSoftware Test Management/UAT Emotional Intelligence (EQ) DevelopmentRisk ManagementSoftware Inventory ManagementUser Experience DesignEngagement ManagementEditing for Publications Service Level ManagementCopy EditingCustomer Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential, Southworth, WA

Project Manager, Managing Editor

Responsibilities:

• Responsible for the development of publication products and processes for multiple niche markets for a start-up publishing firm.
• Negotiate and execute contracts
• Manage multiple book publishing projects concurrently
• Conduct extensive business analysis to determine under-served product niches and the most effective distribution channels for published products
• Senior editor for all publications

Confidential

Business Analyst

Responsibilities:

• Responsible for establishing the early adoption of digital practices across MSIT teams
• Effect cultural changes to ensure adoption of digital practices
• Work with various Managers to facilitate the development of an inventory for all paper-based processes
• Provide analysis and charting of paper products and cost among the most prolific paper users to determine best candidates for digital conversion
• Make recommendations for ways to reduce or eliminate paper artifacts
• Kickstart planning process for paper reduction in FY14 and FY15

Confidential, Southworth, WA

Project Manager, Managing Editor

Responsibilities:

• Responsible for the development of publication products and processes for multiple niche markets for a start-up publishing firm.
• Negotiate and execute contracts
• Conduct extensive business analysis to determine under-served product niches and the most effective distribution channels for published products
• Senior editor for all publications

Confidential, Bellevue, WA

Business Analyst

Responsibilities:

• Served as a Technical Delivery Manager for the Seattle creative firm of Garrigan-Lyman as they developed and deployed web sites for one of the 5 leading national cell phone carriers.
• Supported requirements and use case development, traceability matrices, as well as internal UX and creative design, copy editing, and deployment.

Confidential, Bellevue, WA

Program Manager

Responsibilities:

• Provide BA/PM support for a client in Seattle, developing business requirements and functional specifications for client internal and customer-facing web sites in a database environment, process definition and development, design and deploy data dashboards, defining, documenting and implementing best practices, conducting documentation audits.
• Tools used included Bugzilla.

Confidential, Bellevue, WA

Business Analyst/Project Manager

Responsibilities:

• Supported dev and test for software enhancements and releases to the existing in a weekly scrum environment.
• Supported Software Asset Management; new business requirements development, compiled software inventory, implemented software compliance practices, advised on UAT and other processes and monitoring tools.

Confidential, Bellevue, WA

Business Analyst

Responsibilities:

• Short term data migration project.
• Provided data migration support from the US to the new WW database.
• Converted data from the existing US partner db, ensuring data integrity and identifying/resolving issues such as data duplication, data scrubbing, etc.

Confidential, Issaquah, WA

Project Manager/Business Analyst

Responsibilities:

• Served in an interface role between the business users and MSIT engineering for business requirements elicitation, defining product functionality enhancements and upgrades, writing complex and technical business requirements, facilitate user requests for system upgrades, facilitate meetings to identify business requirements, develop functional requirements from business requirements, prioritization (stack ranking) of requirements, coordinate new product integration, developing MSSolve process flows, and writing BRDs, User Scenarios and UAT test cases in Visual Studio.
• Provided process improvement support for the Solution Delivery team using Confidential ’s SDLC approach
• Conduct project team meetings, produce meeting minutes and maintain/update project schedule
• Coordinated with the MSSolve PMO team to develop/support/refine rhythm of the business and aggressive project scheduling and quarterly release lifecycle adjustments in a scrum environment.
• Conduct process gap analysis to determine what team activities were not anticipated or defined, which ones needed to be, and define how to improve that process for future releases.
• Worked with users and engineering to establish system performance metrics and streamline response ticketing metrics
• Identified project risks, developed risk mitigation plans

Confidential, Redmond, WA

Business Analyst

Responsibilities:

• Served in multiple capacities on a cross functional team to help roll out the first two Confidential retail stores.
• Primary activities included business requirements development, UAT testing and release management.
• This was a fast-track project requiring intense focus and responsiveness in an agile environment to:
• Co-develop a new business process and rhythm of the business for the deployment of the Confidential Retail Store initiative
• Facilitated the collection and documentation of business and functional requirements into the Retail Store BRD (including a POS system), create and manage traceability of requirements.
• Ensure that wireframe design matches requirements, revise as needed
• Coordinate closely with the QA/test team to create use cases and ensure accuracy and completeness in development of test scripts, testing protocol and scheduling
• Design and execute the User Acceptance Testing (UAT) plan and test scenarios for the store POS system, test cases, including bug regression testing, defect tracking and resolution for multiple software releases from multiple vendors (supporting in-store technology systems) using Product Studio as our bug tracking tool
• Validate the deployed environment against the BRD, and ensure that all in-store technology systems remained in synch
• Create and update project scorecards
• Embedded with various cross-platform project teams and vendors to develop detailed product integration plans and Business Continuance strategies for the retail stores
• Provide supply chain vendor support and integration of various 3rd party vendor products and services into the store
• Work with various teams to facilitate and track POS software release for the store
• Conduct project team meetings, produce meeting minutes, track ongoing status
• Identified project risks, developed risk mitigation plans
• Work with the team to identify and resolve issues
• Assisted with Service Level Management of various vendors

Confidential, Southworth, WA

Product Manager

Responsibilities:

• Responsible for the development of publication products and processes for multiple niche markets for a start-up publishing firm.
• Assess market needs and interests and determine physical and digital products designed to meet them, solicit and secure writers and graphic artists, establish and sign contracts, develop a process for both physical and online publishing, and successfully produce and launch new products into the global marketplace
• Senior editor for all publications
• Develop and execute successful online and offline marketing strategies and publicity to channel and promote new products with established distributors to generate widespread product adoption within a defined target market
• Solely responsible for Customer Relationship Management for authors and vendors
• Conduct extensive business analysis to determine under-served product niches and the most effective distribution channels for products
• Oversee change management actions for all publication development and marketing
• Design, develop, review, and deploy effective e-commerce web sites to promote and sell products, including use cases and wireframes for web site content and functionality.
• Produce content and perform copy editing for book content and marketing collateral
• Create and optimize product development lifecycle and processes and scheduling
• Developed and negotiated contracts with authors

Confidential, Redmond, WA

Solution Architect

Responsibilities:

• Design, socialize, and develop a partner loyalty program (CRM) intended to attract several million dollars of investment funding from high-end Confidential to jump-start net new sales for Windows Server and SQL Server.
• Responsible for providing cross functional team leadership for project management and controls, including forecasting, scheduling, compliance, management and status reporting all in accordance to tight compliance standards.
• Design and articulate the vision and strategy for achieving project goals, lead interactions with partner focus groups to determine the most attractive business arrangements for partners participating in this venture, lead in bringing consensus across groups with differing goals and objectives.
• Document process, as-is/ to-be state, Lean process and Continuous Process Improvement
• Co-wrote partner service-level agreements and exceptions (in coordination with Confidential Legal), and co-designed program objectives and metrics, developed communication plan for project execution
• Team up with Directors and staff on the WS marketing team, Legal, PAMs, and C-level executives to introduce pilot solution & services, and generate new company revenues.
• Co-developed marketing collateral including powerpoint decks for sales pitches, battlecards, project overviews, scorecards, dashboards, training guides and other documents designed for partner and project team consumption.
• Establish and maintain sharepoint site for client data.
• Conduct project team meetings, facilitate client meetings and focus groups to identify business requirements, produce meeting minutes, maintain/update project schedule, create project scorecard, delivery, tracking and issue resolution planning and execution.

Confidential, Redmond, WA

OPS Project Manager

Responsibilities:

• Facilitated Business Requirements Development (BRD), managed requirements traceability, translating business requirements into crisp, precise, functional specifications that met the approval of a wide range of stakeholders within the partner ecosystem (LARS, VARS, DISTI) and included multiple Confidential volume licensing programs.
• Collaborated in the development of use cases and wireframes for the project, identifying web page content and functionality
• Activities included support in the way of gap analysis, tracking milestones, change management, product integration, online publishing, Service Level Management and related vendor management, periodic project status reviews, project risk management, and facilitation of issue resolution between technical teams and business stakeholders.
• Co-led regular meetings with stakeholders for project status reporting, schedule refinements, change request approvals, plus delivery, tracking and issue resolution planning and execution.
• Co-responsible for formulating, driving, and executing the development, QA/testing (functional and UAT), rhythm of the business, and deployment of a first-of-its-kind partner program product tool (Security Software Advisor - aka SSA) from baseline to launch within the MSPP space in a multi-national and virtual environment. Led and managed product acceptance testing, design and management of bug and error detection, participated in bug defect tracking, triage, and reporting using Product Studio.
• Co-led the restructuring and online deployment of this tool through most phases of the MSFT SDLC, building partnerships and coordinating with various business teams, engineering, vendors, Confidential Solution Development management, Confidential ’s internal training team, the program Business Group, and OPS support personnel in various ROC regions worldwide (EMEA, APAC, AOC, LATAM).
• Work with OPS and other teams to facilitate and track software release and status
• Establish and maintain multiple SharePoint sites for client data.
• Propelled subscriber base from zero to over 5,000 within a few months after launch. The first year after launch, this project generated over $10 million in product sales for Confidential .
• Conduct project team meetings, produce meeting minutes, maintain/update project schedule, create project scorecards
• Identified project risks, developed risk mitigation plans

Confidential, Port Orchard, WA

Business Development Architect/E-commerce Business Analyst

Responsibilities:

• Design, Develop, and launch a start-up online e-commerce marketing company to develop customized web sites, market and sell online digital marketing products in the global marketplace.
• Assess market needs and interests and determine digital products (e-books, audio, video, etc.) designed to meet them.
• Design UI and develop an automated online e-commerce vending systems (PHP front end and MySQL back end) for digital products and product packages and stock it with products for sale
• Develop client E-commerce curriculum and instructional design
• Senior Copywriter for all client web site content.
• Assemble project teams, manage contracts.
• Develop and execute successful online marketing plans to channel and promote new products with established distributors to generate widespread adoption within a defined target market.
• Conduct extensive business analysis to determine the best product and service niches for my clients and the most effective online marketing tactics they could use (I utilized a suite of over 100 marketing tactics)
• Create and optimize product development lifecycle, perform gap analysis on all process activities.
• Lead the development of creative efforts, customer loyalty, and branding for customer web sites, services, and products
• Develop income generating processes for back-end sales and one-time offers
• Develop customer relationship management (CRM) and loyalty programs and tactics for clients

Confidential, Seattle, WA

Quality Project Manager and IT Governance Lead

Responsibilities:

• Working in a matrixed cross functional team environment as the IT Quality Manager for software development within the Regence IT group for over 600 IT employees.
• Established Data Governance standards throughout the IT organization
• Worked with various internal and offshore teams to facilitate and track Y2K software quality test, release and status
• Collaborate with IT to lead the Y2K data migration and new software testing from an IBM mainframe to windows server environment consisting of millions of lines of code. Activities included gap analysis of systems requiring Y2K adjustment for effort, cost, and duration.
• Developed Business Continuity plans for Regence IT and provided risk, disaster recovery, and business impact analysis
• Using PMI and COBIT principles, led the development of a customized PM approach for the Regence PMO, trained and mentored project management teams in the development and implementation of project management tasks, with emphasis on risk identification and mitigation planning, process development, CMMI implementation, process continuity and recovery management.
• Develop in-house curriculum and instructional design for in-house Project Office team
• Document IT processes, as-is/to-be state, developed lean process and Continuous Process Improvement protocols - established root cause analysis capability within the IT organization.
• Emotional Intelligence (EQ) development
• Ensure enterprise-wide software licensing (EULA) compliance
• Co-led and trained teams in the development of all phases for a custom PMI-modeled project development lifecycle.
• Initiated the use of knowledge management techniques within IT for continuous organizational improvement and retention of intellectual capital.
• Co-wrote RFI’s, RFQ’s, and RFP’s to secure vendors in support our Y2K software compliance project, and liaised with offshore developers to ensure the success of our Y2K efforts
• Collaborated as a business analyst in the development of revised and streamlined data management practices, customer relationship management, and IT/OPS department processes
• Established service level agreements (SLA’s), and SLA/OLA tracking, and the deployment and ticketing design for enterprise tools such as ABT, (a time and project management solution), and Remedy ARS (a helpdesk solution) in a 24/7 service management environment.
• Collaborated in the development of business use cases for new system development projects
• Executed test scripts using automated test tools.
• Collaborated in business auditing with Senior internal audit staff to write, edit and review internal audits.
• Responsible for customer relationship management of several IT vendors in Seattle.
• Wrote technical documents for the Regence IT Group.

Confidential, Puyallup, WA

Software Test Manager

Responsibilities:

• Tested code (technical and functional) designed to automate multi-million dollar semiconductor manufacturing equipment in a new, state-of-the-art wafer fab facility for Matsushita.
• Defect tracking and resolution
• Directed the activity of 2 test engineers in agile regression, functional, and UAT test scenarios, developed test plans and scripts for process and metrology tools in a clean room environment.

Confidential, Puyallup, WA

Project Manager

Responsibilities:

• Provided Project Management and solution support as the lead for a web-based document management system, facilitating the development of business requirements for the assimilation of previously unmanaged and inaccessible technical documents (design instructions for 737, 747, 757, and 777 models) from three divisions into a single web site deployed on the Confidential intranet.
• Coordinated team activities, collected and organized documents from multiple sources, processed their conversion to Adobe PDF format and made them accessible using Confidential Internet Information Server (IIS). The system was designed to be AS9000 Compliant, withstand FAA ACSEP audits and was in compliance with Boeing’s DCAC standards.
• I led to the completion of the project several months ahead of schedule, and I received two written commendations for my efforts - both within 6 months.