Objective

T obtain a position as a Program, Project, or Delivery Manager that will utilize my technical background, process knowledge and organizational skills allowing me t grow and advance in the area of IT Management.

SUMMARY INFORMATION

• IT Program/Project Management and Consulting.
• 17 years automotive experience.
• 17 years of progressive IT experience as Project Manager, Single Point of Contact and Business Analyst
• Executed and delivered client projects varying in size from 40 hours up t 10,000 hours in a timely manner, within budget and with high standards of quality/consistency.
• Possess knowledge of CMMI, PMI, SDP and ITIL.
• Strong skills in QA standards and Software Development processes.
• Strengths include resource management on and offshore , creating the Project Plan, Risk Management Plan, Resource Management Plan, Change Management Plan, WBS, status reporting, documenting customer business requirements and processes, and partnering closely with business stakeholders t achieve consensus on major project deliverables.
• Technology summary
• Microsoft Office applications, MS Project, MS Access, Rational ClearCase and ClearQuest, Sharepoint, MS Visual SourceSafe, HTML, COBOL, COBOL II, DB2, IMS, CICS, JCL, TSO/ISPF, PL/1, IMS, Eztrieve, QMF, SPUFI, XPEDITR, Endevor, CA7/11, VISEO. Citrux server. Als trained in VisualBasic and Java.
• Supported the following types of systems: Human Resource, Accounts Receivable, Accounts Payable, General Ledger, Payroll, Customs, Supply Chain and Engineering/Design.

Work Experience

Confidential

Senior Project Manager

• Sharepoint Admin for portfoli of 13 software applications
• Manage 2-5 projects at one time ranging in size from medium t large.
• Establish project schedule, status reporting, financial forecasting and reporting, identify risks/issues as well as mitigation strategy.
• Manage technical team by tracking effort, handling project issues, interface with customer.
• Report t upper management on status of projects' schedule and financials.
• Manage 3 Project Managers wh each handle 15-20 projects at one time ranging in size from small t medium
• Mentor PMs on process and best practices.
• Report t upper management on status of projects' schedule and financials
• Assist in issue/risk identification, resolution and mitigation.

Confidential

Consulting Project Manager

• Manage 10-15 projects at one time ranging from 15,000 t 1,500,000
• Interface with customers for requirements gathering, establishing project schedule, maintaining status
• Manage technical team by tracking effort, handling project issues, interfaced with customer, approved expense reports, approved time
• Report t upper management on status of projects, projected and actual revenue for projects
• Manage contracts with subcontractors, including resource management, billing, terms of contract etc

Confidential

Cardinal Health Canada Implementation Project Manager

• Implement CUST module as Customs solution for Cardinal Health's Canadian operations.
• Interface with customers in Canada and developers in Austria.
• Report status and escalate issues t upper management Vice President .
• Create Business Requirements, Project Schedule, Resource Plan, Risk Management Plan, Project Issues and Log and other documents necessary t easily coordinate and manage the project successfully and t the customer's satisfaction.
• Assist team with Technical Design and Test documents in order t expedite project and meet customer's aggressive schedule.

Production Support Manager

• Monitor workload for and delegate t support team.
• GM Point/Contact for escalation.
• Identify and improve support processes.

Confidential

GM IS S supporting Employee Benefits Project/Program Manager

• Manage complex, multi-phased projects and project managers within the GM Employee Benefits GM EB organization between GM, Fidelity Investments and other third party vendors, including EDS, Mercer, Bank of America, Blue Cross and Blue Shield and Budc using SDP.
• Consult with GM Subject Matter Experts and the Fidelity project team t manage Health Care Plans, Defined Compensation and Pension projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Manage the deployment and implementation of product enhancements and fixes within the GM EB space sometimes using SDP.
• Work with GM managers t develop detailed business requirements, data architects t improve data access performance, and QA personnel t create end-to-end system tests t ensure that the application functioned in accordance with the specifications.
• Track and report multi-project status t all levels of GM management.
• Perform risk and issue identification, analysis, escalation and corrective action activities when deemed necessary.
• Act as change agent while monitoring and assisting project teams in applying best practice project management principals.
• Oversee employee benefit projects with budgets ranging from 10,000- 5 million.
• Received accolades from GM management for my role in managing the GM Annual Enrollment Project and incorporating a new HSA benefit int the enrollment process/experience for the GM employees. This project affected over 50,000 hourly and salary employees and was valued over 2.5M
• Led project t bring Delphi employees back t GM and ensure their benefits were correctly calculated and input int GM systems. Again, received accolades from GM management for this project.

Confidential

• Initiated and planned project as required by SDP.
• Assisted Business Analyst in gathering requirements and creating test documents.
• Updated SDP project plan for all phases of the project using MS Project.
• Tracked project and provided regular reports t upper level management ACS and GM and project team.
• Single point of contact for GM IS S customer.

Confidential

All work was done in compliance with GM's SDP

• Created project proposals, effort and cost estimates in response t a Request for Proposal from GM.
• Created and implemented project plans for all phases of the project using MS Project.
• Created and defined change management plans and processes for managing the changes t Scope, Schedule and Cost of projects.
• Created resource management plans including the skill, time and period for which each resource would be required. Care is taken that the resources are neither over-allocated nor under-allocated by using resource leveling.
• Created Risk Management Plans and Risk Response Plan identifying the risks involved and defining risk mitigation.
• Interviewed customers, potential users and stakeholders of the system/project.
• Attended status review meetings and provided reports t GM and ACS upper level management and the project teams.
• Worked with project teams and customers t identify business requirements for various projects.
• Coordinated workload of teams both on and off shore
• Coordinated Blockpoint releases for all systems.
• Performed reviews of team members' work proposals, requirements, design, etc.
• Participated in audits internal external , t ensure processes set forth for the organization's software development are followed.
• Assessed and reported Change Impact, Resource Impact, Urgency, Risk, Priority, Complexity and success of change.

Confidential

• Reviewed high level requirements for small t medium sized projects t create an estimate of size.
• Created technical designs for small t medium sized projects.
• Complete coding and unit testing for small t medium sized projects.
• Mentored other resources making code changes based on my technical designs.
• Coordinated and participated in System, Integration and User Acceptance Testing.
• Mentored off shore resources on processes, mainframe and PC tools/software.