SUMMARY

• Seasoned and results oriented IT manager with Project Management Professional (PMP), Certified Scrum Master (CSM), and Salesforce certifications.
• Broad experience with large - scale cross-functional program/project management in all phases of system/software development using both waterfall and agile methodologies, implementing large and complex business systems.
• Proven track record for high quality execution, obtaining excellent levels of customer satisfaction, meeting stringent project delivery schedules within budget, and a strong commitment towards staff development through recruiting, team building, mentoring, and training.

TECHNICAL SKILLS

• Program/Project Management
• Systems Implementation & Integration
• Enterprise Software Implementation/development
• Business Process Improvement
• Business Intelligence/Data Warehouse
• Customer Relationship Management
• Workforce Planning & Management
• Portfolio and Intake Management
• Resource and Vendor Management
• Agile, Lean & Scrum Methodology

PROFESSIONAL EXPERIENCE

Confidential, Tysons Corner, VA

Manager

Responsibilities:

• Implemented best practices designed for Enterprise Transformation Group to minimize risk and improve organization efficiency so that complex projects are completed on time and within budget
• Ensured transparency of the implementation activities and strong coordination among dependent work streams by following Project Management best practices and processes like risk management, resource management, schedule management, communication plan etc. across the complete project management life cycle

Confidential, Reston, VA

Director of Information Analysis

Responsibilities:

• Refined and managed Data Services portfolio management to ensure alignment of division capability, resource availability, and project priorities
• Managed Data Services intake process by improving quality of LOEs collected, matching level of effort applied to need, and ensuring cross project and capability alignment
• Implemented a new recruiting, hiring and onboarding process to ensure new IAs are brought up to speed quickly and are knowledgeable in IA best practices
• Supported the strategic alignment and implementation of Master Data Management and Data Governance platform to enhance the organization’s ability to analyze student data holistically

Confidential, Vienna, VA

Practice/Program Manager

Responsibilities:

• Led a practice of over 20 staff and responsible for over $5 million annual professional services revenue implementing Customer Relationship Management and association management systems
• Initiated and implemented PMO processes and best practices designed for professional services designed to minimize risk and improve organization efficiency so that complex projects are completed on time and within budget
• Oversaw project managers working on client engagements within practice including: defining project scope, estimating level of effort, identifying and prioritizing tasks, matching client and project needs with available resources, coordinating development, and transitioning from existing systems.
• Reviewed high-level deliverables across practice, and ensured engagement reviews and quality assurance procedures took place for all practice engagements with resource allocation planning.
• Managed the delivery of Business Intelligence/Data Warehouse projects for non-profit organizations and professional societies including remote team members consisting of U.S. and off-shore resources. Communicated and collaborated with multiple vendors and client stakeholders of integrated project.
• Implemented operational scorecard and processes designed to monitor key metrics such as project realization, consultant utilization, average bill rates and revenue per consultant.

Confidential, Herndon, VA

Program Manager

Responsibilities:

• Participated in the development of IT interface strategy for short and long term planning.
• Streamlined the interface release process and reduced the total delivery time.
• Managed revenue assurance projects by directing project activities among various stakeholder groups, sponsor and internal project team; performed an assessment that reviewed and analyzed the client’s existing business processes and system functionality; identified potential revenue leakage of 10% stemming from a segment of their business support system; created business process requirements for client’s RA program; recommended control points critical to the revenue stream for the client to establish.
• Managed and successfully integrated teams comprised of internal staff, subcontractor and client team members into project organization.
• Identified and selected vendors. Activities included reviewing proposals, interviewing prospective vendors, visiting vendors on-site, and producing vendor recommendation reports.

Confidential, Fairfax, VA

Principal/Senior Manager

Responsibilities:

• Managed and supported various systems integration projects, which provided significant and quantifiable bottom-line value to clients, implementing Infinys, Arbor/BP, Arbor/OM, Metasolv TBS, Portal Infranet, and other COTS products.
• Provided guidance and architectural oversight during the design, build, test and deploy phases.
• Led the development and data definition for various billing implementations. Efforts included gathering and analyzing requirements for the clients’ business processes, product offerings, upcoming promotions, tax compliance, payment processing and collections.
• Developed a testbed system to allow co-providers access to the internal systems as part of the requirement to enter long-distance market. Responsibilities included gathering business and system requirements, developing scenarios and responses by using use case methods, and providing support to system development, testing and production support teams.

Confidential, Houston, TX

Senior Financial Analyst

Responsibilities:

• Reviewed administrative & accounting operations, and recommended improvements to reduce costs, improve maintainability and provide productivity benefits
• Led the Management Reporting Department’s effort to automate the accounting and management reporting process to reduce reporting time by 90%.