SUMMARY

• A top - performing Project Manager and Business Analyst with over 15 years of experience leading and implementing complex IT infrastructure and driving business development.
• Deployed complex business solutions to decrease contractual costs and increase profit margins. Successful in numerous
• IT specialist positions as a lead project manager and analytical business lead to produce well-thought out reports to leadership that directly support business operations and profitability.

AREAS OF EXPERTISE

• Prince2 - Practitioner Certified
• ITIL V3 Certified
• Certified Agile Scrum Master
• Business Analysis
• New Business Development
• Project Management
• Vendor Management
• Strategic Planning/Analysis
• Budget/Cost Analysis
• Infrastructure Services
• Supply Chain and Logistics
• Risk Mitigation

PROFESSIONAL EXPERIENCE

Confidential, Dublin, OH

ITSM Consultant

Responsibilities:

• Manage ITSM Service Management (Incident, Problem and Change) for the Medical and Corporate Segments of CAH.
• Defined an operational roll out of RCA impact analysis to Enterprise IT, which empowered teams to restore service quicker, reducing negative impact on clients.
• Drove Root Cause Analysis on incidents through analytical methods, using a modified ITIL process.
• Reported weekly metrics on outages and root causes to IT leadership to drive down change related incidents by tower.
• Defined the requirements for the migration from our legacy tools to Service Now for the Problem and Defect Module.
• Served as Process Owner for time tracking within EIT for both Service Delivery and Project Management.

Disaster Recovery Specialist

Confidential

Responsibilities:

• Assumed responsibility for disaster recovery process and coordination of DR tests within Confidential .
• Identified gap within area of Crisis Management within Confidential, and developed a tool to globally track crisis location and incremental weather tracking.
• Conducted numerous successful DR/BC tests to include FSP/Treasury.
• Determined DR strategy and direction for Medical Business Transformation, Project Omega, NPS Real Time Pharmacy and other projects.
• Completed analysis of SunGard contract and reviewed the Medical Segment’s application mapping to business process to update the contract and add additional value to Confidential ’s DR capacity and reduce the annual cost of the contract by $500,000.

Project Delivery Manager

Confidential

Responsibilities:

• Led the effort to rights level the OGTP Blade Environment 160 Blades), deploy VIO to OGTP AIX environment and the OGTP (Standardized SAP platform for enterprise) project was $5M.
• Managed Data Center Consolidations from 34 to 2, included power, HVAC, and other core infrastructure.
• Completed the NT Reduction Program (9.1 million dollars budget). Retired 800 NT legacy servers, 24 legacy applications, and introduced virtual technologies (ESX- VMware) into Confidential .
• Received Chairman’s award in 2007 for the NT Reduction program.

Confidential

Project Delivery Manager (SAP) Consultant

Responsibilities:

• Assumed responsibility for infrastructure implementation for global SAP roll out.
• Successfully rolled out new fiber project and LAN upgrade to Mount Vernon campus as part of the SAP infrastructure roll out.
• Deployed a new corporate VPN solution for RRESI, saving R-R $250,000.per annum.
• Deployed a new standardized time and attendance solution to plant floors for work force replacing the system that had been in place since 1978 (AT Server).
• Assisted defining a storage solution within Confidential Enterprise architecture.
• Appointed as technical lead on BASIS team by RRESI- Mount Vernon with ABAP output queries and reports, troubleshoot issues at a local level, assisted in defining SLA for SAP support for RRESI- North America.

Confidential, Columbus, OH

Business Analyst, IT Project Delivery Manager Consultant

Responsibilities:

• Assumed responsibility for development of company and sister companies’ websites on internet and intranet.
• Mentored co-workers on IT related issues and advised President of company on various IT solutions.
• Assumed responsibility for IT acquisitions within company with dealing with third party vendors and subsequent rollout.
• Developed methodology and process on all IT solutions within company.
• Standardized client platform to MS 2000 and server to MS Server 2003.

Confidential

Project Delivery Manager, Business Analyst Consultant

Responsibilities:

• Assumed responsibility for development of requirements and scope of work for implementation of infrastructure deployment and upgrade to Microsoft Windows 2000 from Windows NT and deployment of new hardware to both corporate headquarters and remote sites (including internationally).
• Assumed responsibility for status reporting (both verbal and written) to CEO of company and troubleshooting any issues that arose with the project team and third party vendors.
• Mentored co-workers in project management methodology and placed project management methodology into company policy and procedures (PRINCE-2/PMI).
• Refined business practices with vendors and internal procedures via technical writing and verbal communication.

Confidential, Columbus, OH

Project Delivery Manager Consultant

Responsibilities:

• Defined methodology for Confidential Outsourcing and worked to sell project management practices to executive management, by successfully putting project management methodology in place.
• Successfully developed standardization of EDI migration/implementation test cycles.
• Assumed responsibility for multiple mid to large sized cross platform e-commerce implementation and migration projects at all stages of their life cycle: analysis, design, implementation, and support for clients such as Stanley Works, Eagle Foods and Twin Disc.
• Successfully developed standardization of EDI migration/implementation test cycles, lowering test cycles by 20%.
• Provided processes for quality assurance and customer service of all project deliverables and performance reporting of project issues and progress.
• Developed and managed plan for full development life cycle of projects.
• Developed aggressive approach toward goal formulation, task completion, and client service.