SUMMARY

• 12+ years of extensive experience as a Senior Scrum Master, Project Management, Business Analyst, Waterfall Methodology, Agile Methodology, Agile Coach, Agile Scaled Frame work, Agile Manifesto, Sprint Backlogs, Product Backlogs, Sprint Stand - ups, Sprint Burn-down chart, Release Burn-down chart, Hybrid (Waterfall + Agile), Data Analyst, and ERP SAP R/3 Sales and Distribution (SD) Consultant, working in multiple cross-functional teams, dealing with stakeholders in different facets including data analysis and business intelligence.
• Project Manager/Scrum Master with more than 6 years of experience in leading IT service delivery, providing strategic business planning, and driving improvement initiatives to support corporate objectives and managing diverse teams.
• Effective communicator adept at partnering with senior staff and cross-functional teams to achieve goals.
• Experienced leader skilled in managing IT teams and developing staff to exceed expectations. Experienced in all aspects of building and leading high-functioning groups including staffing, resource planning, budget development, and training.
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from development, QA and technical support teams.
• Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client’s organization.
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables. Expertise in risk and impact analysis, change management, maintenance and production support.
• Experience in real-timeEDItransactions such as Benefit Inquiry and Response and Claim Status Request and Response ( 7).
• Prepared test data in HIPAA compliant X12N format for both inbound and outboundhealthcareEDI transactions
• Well versed with Medicaid Management Information Systems (MMIS), National Provider Identification (NPI)
• Knowledge and experience of EDI transactions, HIPAA, and Transaction sets: 834 (Benefit Enrolment and Maintenance), 835 (Claim Payment/Advice, 837 (Claims and Encounters), 820 (Payroll Deducted and Other Group Premium Payment for Insurance Products) 270/271 (Explanation of Benefits (EOB) /Response to EOB), 276/277 (Claim Status/Claim Status Response)
• Expert in Agile and Waterfall Software Development and Release Management with experience delivering enterprise applications through multiple release cycles. Thorough understanding of SDLC, involved in various phases like requirements, planning, analysis, design, development and testing for Web and Client/Server applications.
• Performed impact analysis, GAP Analysis (AS-IS to TO-BE), risk management, gathered requirements, worked on design document and reviewed test cases for MedicaidProjectsfor example ICD- 10 remediationproject, Dual Eligibility, etc
• Experience in Financial, Telecommunication, Insurance, & Healthcare industries.
• Acted as Servant leader.
• Managed different team members with various technical and management backgrounds and leading the team consistently to achieve the client and company goals with the given time.
• Exposure to process diagrams along with excellent documentation skills.
• Resource management, well experienced in on-site/off-shore models.
• Experience in business process modeling, conducting JAD sessions and Root Cause Analysis.
• Tracked record of delivering on commitments and executing on time and under budget.
• Deep understanding of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Quick learner, adaptable to dynamics of software industry, excellent communication, Team work & inter-personnel skills.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile Scrum, Hybrid (Waterfall + SCRUM), SAFe, KANBAN, Lean, XPProject Tools

ERP Software: MS Project, MS Office Suite, JIRA, JENKINS, MS SharePoint, GIT, Object Oriented Analysis and Design (OOAD) using Unified Modelling Language (UML) ECC 5.0, ECC 6.0, SAP SD, SAP ABAP, SAP MM, SAP BI/BO

Requirements Management: MS Office, JIRA, Rational Requisite Pro

Reporting Tools: SQL Server Reporting Services (SSRS), Tableau 9.1, MS Excel

Databases: Oracle 9i/10g/11g

DBMS: SQL Server Management Studio 2003/2012, PostgreSQL

UML and Design tools: MS Visio, Visual Paradigm, Rational Rose

Data Modelling/ Design: ER Diagrams, Use Cases, Sequence Diagrams, Activity Diagrams, DFDs

ETL Tools: Informatica, SQL Server Data Tools - Business Intelligence (SSDT - BI)

Analysis Tools: SQL Server Analysis Services (SSAS), MS Excel, Tableau

Testing Tools: HPQC, HPALM, Load Runner

Defect Tracking Tools: HPQC, HP ALM, JIRA, Rational Clear Quest

Languages: SQL, C, Java, HTML, CSS

PROFESSIONAL EXPERIENCE

Confidential, Illinois

Project Manager & Scrum Master

Responsibilities:

• As a part of the project team interacted closely with the business community to define and analyze the business requirements to present possible technical solutions.
• Interacted extensively with Subject Matter Experts (SMEs) in understanding and documenting the requirements pertaining to introducing new insurance products, on line claim reporting process, on line policy change and many other such business areas.
• Facilitated Sprint Ceremonies (Backlog Grooming, Sprint Planning, Daily Stand-ups, Sprint Review and Sprint Retrospective) for each of the Agile SCRUM methodology sprints as a SCRUM master.
• Expertise in handling SCRUM artifacts (Product Backlog, Sprint Backlog, Sprint Task list, Sprint Burn Down chart and Release Burn Down Chart).
• Managed teams with team size varying from 7-12 team members with different Cross Functional backgrounds.
• Led the breaking-down of epics into user stories (INVEST format) and handled requirements churn.
• Held expertise in facilitating workshops for the prioritization and estimation of user stories using techniques such as MoSCoW, KANO, planning poker and T-shirt sizing.
• Expertise in implementing systems Development in Agile (Scrum), Waterfall Methodology and Hybrid (Waterfall + Scrum) Methodology.
• Years of experience in conducting document analysis, business process re-engineering (BPR), Business Process Improvements and creating Business Requirements document (BRD), Time Writing, Cost Recovery, Functional Specification document (FSD) and Use-Case Specifications.
• Project implementation, AS - IS and TO - BE documentation, Gap Analysis, Functional specifications, LSMW (Legacy System Migration Workbench), Blue print Phase documentation, Testing, GO-LIVE and support.
• Managed entire SDLC of the projects to warranty support, sign-off and act as liaison among business partners, technology groups and development teams and worked closed on technologies JAVA, PHP, and MYSQL Server.
• Managed and evaluated performance of 12+ project team members which included Business analysts, DBAs, testing analysts, and implementation specialist in consignment with an external vendor project design and development team.
• Facilitated reviews of Business Requirements documents.
• Facilitated reviews of Test Plans as provided by Systems Test and Software Quality Assurance to ensure testing would be accomplished in support of the project scope and defined features.
• Mentored and worked with the business analysts in gathering the requirements in accordance with the scope.
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stake holders as it relates to automated business applications.
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place and to develop test plans.
• Conducted UAT (User Acceptance) testing at the client’s premises after successfully deploying the product.
• Developed timelines for project delivery, and managed the project and resources to successful completion
• Liaison with other corporate departments, including executive, legal and information services.
• Provided Monthly project progress reports to Senior Management.
• Achieved corporate goal of less than 10% program schedule slip on all committed programs.

Confidential

Project Manager & Scrum Master

Responsibilities:

• Plan, execute and finalize projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan.
• Identify, effectively communicate, and resolve project issues and risks.
• Provided High Quality MS Project schedules in support of overall project plan.
• Effectively communicate project status to project stakeholders.
• Provided scheduling guidance to functional Managers for identifying; resource requirements, deliverable dependencies, etc. in preparation for development of project schedule
• Requirement gathering, System study and analysis.
• Managing, guiding, co-ordinating with development team and management team.
• Working closely with Business and UI team for requirement analysis and scoping for iterative releases.
• Identified action items and risks, ensuring timely assignment and completion necessary to maintain project timeline.
• Performed testing for Medicare, Medicaid and X-Over claims for Medicaid Management Information System (MMIS)
• Assisted JAD sessions to identify thebusinessflows and determine whether any current or proposed systems are impacted by theEDIX12 Transaction, Code set and Identifier aspects of HIPAA.
• Working knowledge onEDItransactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting relatedbusinessprocesses
• Functional testing and coordination with QA.

Environment: Java, PL/SQL, Eclipse, EDI, PHP, Weblogic8.1, MS Project, MS Office

Confidential, Tampa, Florida

Scrum Master

Responsibilities:

• Analyzed User Stories and helped Product Owner in structuring Product Backlog. Coordinated with business users to understand their priorities and assisted Product Owner to employ Kano model.
• Define the responsibilities of project members in partnership with line management motivating team members, providing regular feedback, positive recognition, and conducting project appraisal.
• As a Scrum Master facilitated scrum events including Sprint planning, Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospection meetings.
• Assisted team to adapt Scrum documentation - to create Product Backlog with User stories, Sprint Backlog, Sprint Task List, Sprint Burn down and Release Burn Down charts using JIRA. Expertise in multiple estimation and prioritization techniques - MoSCoW, Kano, T-shirt sizing, Planning Poker.
• Assisted Product Owner in writing Acceptance Criteria for user stories, Definition of Done (DOD) for PSPI’s.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Reported defect status to business users and serious management by using Tableau 9.1 and JIRA.
• Used JIRA tool for Sprint planning, Sprint backlog management, Sprint Task list management, task allocations and report generation. Generated reports to track team velocity, issue tracking, team work load tracking and response time tracking.
• Worked closely with the agile coach to implement best industry practices on Agile Scrum for the scrum development team.
• Formulated User Story Points estimation standards and relative work hours estimation standards along with the Product Owner and SME’s. Used Planning Poker and T-shirt Sizing as estimation techniques.
• As a Scrum Master facilitated scrum events including Sprint planning, Daily Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospection meetings.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting. Maintained the Sprint Burn down and Release Burn Down charts Using JIRA.
• Removed internal and external impediments that hinder team’s productivity. Worked with the team in the grooming and prioritization of sprint backlog.
• Part of the team responsible for the analysis, design and implementation of the business solution.
• Analyzed business requirement document to acquire knowledge on the functional requirements.
• Wrote numerous user stories and supported the development teams in apprehending them.
• Assisted in the Data mapping and Data modeling for conversions and resolved data type inconsistency.
• Defined the Business Process Re-engineering (BPR) roadmap to formulate the “To-be” process.
• Served as liaison between the scrum team, architect and key stakeholders, earning their confidence with reliable follow-through.
• Responsible for JIRA Administration to assist all teams and manage projects effectively.
• Facilitated Sprint Ceremonies (Backlog Grooming, Sprint Planning, Daily Stand-ups, Sprint Review and Sprint Retrospective) for each of the Agile SCRUM methodology sprints as a SCRUM master.

Confidential, Manhattan, New York

Business Analyst

Responsibilities:

• Handled multiple projects for international and USA based teams and coordinated for hurdle free application development lifecycle
• Identified and established communication with all key stakeholders, contributors, business, operations and technical resources surrounding assigned projects.
• Worked in Dev Ops Environment to automate the process by enhancing chef Cookbooks.
• Performed Requirements Gathering, Analysis, evaluation and validation through interactions, meetings and periodic walkthroughs with potential users of the application along with the creation of Epics, Features, User stories, AS IS and TO BE processes, mockups, etc. based on business requirements and business rules.
• Written requirement documents and decomposed high level information into details with distinguishing requirements (needs and solutions).
• Participated in collaboration sessions with business users, technical team, DBAs, testing team to analyze, compile and validate the requirements like kickoff meeting, facilitation session, grooming sessions planning sessions, etc.
• Developed and executed accepted test plans
• Written and documented test scenarios for testing the application to verify and meet the requirements.
• Developed integration data and business process models, BPMN diagram and AS IS/TO BE process flow as per stakeholder's specifications through surveys and interviews.
• Researched, identified and communicated with multiple teams on their dependencies for an end-to-end process enhancement and coordinated with these teams for features allocation, prioritization, decomposition, development and end to end testing
• Developed and maintained Jira issues for requirements, technical and QA task tracking purposes
• Developed and maintained documents/Code in GIT repository for reference purposes.

Confidential 

ERP SAP SD Consultant

Responsibilities:

• Involved in Full life cycle End - to - End Implementation.
• Gathered business requirements and prepared blue print documentation for OTC cycle, sales orders processing, delivery and billing.
• Translated AS-IS business process requirements into TO-BE SAP functional.
• Configured shipment cost processing by defining the shipment cost types, item categories and number ranges for shipment costs.
• Configured transportation planning, Shipping points and Shipping point determination as per the storage locations and plants. Also, worked on defining transportation zones and document settings.
• Defined number ranges for customer master record and the sales document.
• Configuration of various Account Groups as per customers classification, and defined partner functions, Maintaining Partner Determination Procedures in various objects such as Customer Masters, Sales Document Header & Item, Delivery, Billing docs etc..
• Involved in configuration and production support, and addressing company specific issues in order management, delivery and billing areas (OTC) of sales and distribution module.
• Configuration of Route and maintaining the Route Determination. Configured the delivery processing, picking, and packing, Goods issue functions.
• Integration with MM and FICO on creation of Third party Order Processing, Inter-Company Order, and Inter-Company Stock Transport Order, Subcontracting, Revenue Account Determination and Credit management.
• Configured sales documents, billing, shipping, Credit Management, Consignments etc.
• Configured Customer Master, Material Master, Contract Management and Pricing.
• Configuration of Third Party Order Processing, Delivery and Billing.
• Created Standard Pricing Procedure with different Discounts/ Surcharges / Rebates using Condition Tables, Condition Types, Access Sequence and Pricing Procedure Determination.
• Configured Condition Exclusion for particular customer groups to get best price. Pricing also included Material Price, Price List, Customer Specific Prices, and Band Material Discount.
• Configuration of Shipping and Transportation activities- Processing Deliveries, Shipping Information & Analysis, Batch Splits, Transportation Planning and Scheduling, Route Determination- defining route, modes of Transport, shipping types, routes and stages, transportation connection points, transportation groups and transportation zones.
• Involved in Unit Testing, User Acceptance Testing, Functional Integration Testing, Volume Testing and Performance Testing.
• Preparation of Unit test Plans and Integration of Test Plans. Execution of test plans and result recordings.
• Set up Sales & Distribution Organizational structure and various basic functions in S&D: Partner Determination, Pricing, Master data, Inquiry, Quotation, Sales Order, Delivery, Billing Documents, and Invoice.
• Configured customer master and Settings for field selection of Customer Master Data.
• Configured and created OTC (Order to Cash), Consignments, Credit management, Deliveries, Invoicing and Inter-company sales.