SUMMARY

• 10+years of expertise in Business Analysis, Project Management, and Quality Assurance for enterprise - wide applications from conception to implementation in various domains like mortgage lending, Banking & HR.
• Knowledge of Deposits, Products, Mortgages and LOC(Lines of Credit)
• Strong knowledge of Loan IQ API, Credit card, Mergers and Acquisitions, Compliances
• Experienced in leading engagements to understand client needs/priorities and pain points, gathering and prioritizing requirements and user stories; developing project proposals to mitigate risk, reduce cost and waste for stakeholders and drive up efficiencies for stake holders.
• Strong Business Process Management skills, and experience including Process Mapping & Modeling, Process Visualization, Business Process Analysis.
• Worked on CRM, which is a companywide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty.
• Result oriented Business Analyst adept in project management and strategic planning while supporting multiple industries.
• Having knowledge working with developing RACI charts, Communication Plans, and Project Charters.
• Research, as assigned, certain securities in Fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations.
• Experience on portfolio management/ fund management with systems similar to GENEVA
• Full Software Development Life Cycle (SDLC) experience including Analysis, Design and Review of Business and Software Requirement Specifications; Development, Testing as per the Iterative Software Development Life Cycle process and Agile software development methodology
• Experienced in analyzing project reports and coming out with best possible strategic proposals backed by thorough study of feasibility of the plan.
• Experienced in working with Anti-money laundering.
• Have experience with analyzing, planning, designing, organizing the HCM (human capital management)
• Experience with RFI Process for new vendor selection.
• Committed to a career goal of continued personal leadership and learning at demand by organizations.
• Experience of working on tools like MS-Visio, MS-Access, MS-Word, MS Dynamic CRM, MS-Project.
• Having experience working onJIRAfor Bug Reporting.
• Having experience working with JAVA.
• Worked on .net platfor.
• Excellent understanding of using SQL query tools and applications
• Proven ability to successfully implement and deploy key end-to-end software solutions for financial systems across geographies.
• In depth knowledge of complete SDLC with emphasis on business analysis.
• Strong understanding of Client Relationship and Project Management methodologies.
• Reconcile various accounts, or reviewing reconciliations prepared by others, and promptly researching and correcting any variances.
• Worked closely with testers and collaborated in the creation of test plans, test scenarios and test cases for system and integration testing.
• Exposure to tracking tools including HP Quality Center,IBM Rational, ClearQuest.
• Led User Acceptance Testing (UAT) and obtained buy-in from internal and external customers.
• Strong understanding of Waterfall and Agile.
• Having experience of working with Scrum Master.
• Good troubleshooting skills, strategic thinking and data analysis skills, strong focus on teamwork and achieving team goals result oriented, fast learner and excellent communication skills.
• Very good experience in successfully meeting project milestones and Client and business stake-holders interaction.
• Proven ability to technically lead and manage complex software projects from conceptual design through to deployment.

TECHNICAL SKILLS

• MS Visio
• MS Word
• HP Quality Center
• MS Project
• MS Dynamic CRM
• UML
• HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Project manager

Responsibilities:

• Involved in transition exercise of HR & Payroll activities.
• Acted as a liaison between the subject matter experts and Business Owners to analyse the existing processes and define the workflow requirements.
• Prepared evaluation reports comparing
• Responses to the RFI and any follow-up coordinated vendor selection process for Payroll vendors across different regions worldwide.
• Relationship management, responsible for management of client, vendor and other stakeholder’s expectations.
• Understand the capabilities offered by each vendor such as Benefits, Talent Acquisition, Talent Management, Payroll etc and then align it to client’s requirements.
• Determine approach to confirm capabilities.
• Involved in defining the transition strategy for each region.
• Develop & issued WFA and Global RFI based on the selection criteria to screen HRO & Payroll vendors.
• Analysed the HR Analytics Data.
• Collated the responses and presented to stakeholders.
• Coordinated meetings to review high-level project requirements, action plans and timelines with senior management.
• Participated in Request for Proposal (RFP) and selection of new vendor.
• Reported status to management and attended daily status meetings.
• Prepared evaluation reports comparing responses to the RFI and any follow-up inquiries that are necessary.
• Prepared Dashboards and graphs to indicate the progress of the ongoing project.
• Coordinated and arranged the vendor site visits.
• Worked on preparing management report documenting the entire evaluation process.
• Facilitating weekly project status meetings, supporting project managers in preparation and refinement of presentations for management.

Confidential, New Jersey

Project manager

Responsibilities:

• Helped manage risk analysis and mitigation plans, status reports, and client presentations for Microsoft CRM and SharePoint; prepared business process models, defined milestone deliverables, and established critical success factors.
• Credit Risk Appraisals for Retail Asset Lending, wherein was responsible for underwriting the credit of the customer, Credit Monitoring and related areas in credit.
• Assessing project risks for stake holders and tracks issues identify patterns, make inferences and draw conclusions to take appropriate actions for risk mitigation.
• Analysed the existing reports of the reporting system in the database. Checked the consistency of the data after ETL process using SQL queries.
• Responsible for defining project scope and timelines after analysis of the specifications provided by the clients.
• Collaborate with CRM application managers to develop and execute a CRM application solution strategy that supports the business growth.
• Trained all end users and administrators on CRM.
• Periodic checks on leads, contacts, activities (open & closed tasks) and opportunities Creation.
• Processing and conversion of raw marketing data as effective Sales/Business intelligence.
• Identified and developed process flow diagrams for various business processes and validated the flows with Subject Matter Experts (SMEs).
• Utilized Waterfall and Agile strategies, depending on client need.
• Documented supplemental specifications and UI specifications for the system.
• Analysed business requirements and segregated them into high level and low level Use Cases, Activity and State Diagrams using Rational Rose according to UML methodology.
• Periodic checks on leads, contacts, activities (open & closed tasks) and opportunities Creation.
• Processing and conversion of raw marketing data as effective Sales/Business intelligence.
• Worked heavily on SQL Server database to extract data and build Business reports.
• Identified and developed process flow diagrams for various business processes and validated the flows with Subject Matter Experts (SMEs).
• Analyse governance, status and delivery of the project.
• Documented supplemental specifications and UI specifications for the system.
• Analysed business requirements and segregated them into high level and low level Use Cases, Activity and State Diagrams using Rational Rose according to UML methodology.
• Worked as a liaison between business users, testers and application development team.
• Assisted the QA group in developing and documenting test cases, system testing and User Acceptance Testing.
• Assisted in developing help documentation and user manuals in accordance to the client’s documentation guidelines.

Environment: -HP Quality Center, MS Visio, MS Word, MS Project2010,.net,sql, SharePoint 2013

Confidential, New Jersey

Project manager

Responsibilities:

• Conducted Joint Application Development (JAD) sessions to elicit requirements from Business personnel while ensuring feasibility with technical leads.
• Produced key product requirements document including use case diagrams and scenarios that provide detailed explanation of what is to be delivered and the priority of each request.
• Conducted brainstorming sessions to aid high level analysis to identify key actor roles and functions and documented use case diagrams.
• Participated in functional design sessions, created and executed SQL test scripts, and aids in the solution of data issues.
• Reconcile various accounts, or reviewing reconciliations prepared by others, and promptly researching and correcting any variance.
• Research, as assigned, certain securities in Fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations.
• Maintained the UML models and promoted the creation of repeatable models.
• Created business processes for existing manual workflows within the organization and enhanced the processes into textual use cases.
• Conducted usability analysis in coordination with UI design engineers.
• Led User Acceptance Test before the go-live of the project.
• Coordinated overall timeline and operational readiness tasks for releases
• Identified process specifications and developed the Business Requirement Document.
• Prepared Technical Design Documents & Functional Requirement Specifications in accordance with BRD and FRD

Environment: -HP Quality Center, MS Visio, MS Word, MS Project2010,sql,SharePoint 2013,, UML,MS Excel, .net.

Confidential

Business Analyst

Responsibilities:

• Worked closely with clients including Mortgage Providers, Account Executives, Technicians and Process Analysts to understand the Business Process, gather Business Requirements.
• Identified Process Specification and developed the Business Requirement Document.
• Prepared Technical Design Documents & Functional Requirement Specifications in accordance with BRD and FRD
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work.
• Implemented the full project lifecycle phase including requirements gatherings, development and quality assurance.
• Designed and developed Use Case Diagrams, Sequence Diagrams, Data flow diagrams and collaboration Diagrams using MS Visio.
• Exported reports into various formats like MS Excel, PDF and MS word according to user.
• Developed test plan, Test cases and co ordinate with the QA team to verify implementation of new features.

Environment: Windows Server 2008, Oracle, MS Visio,.net, sql, Microsoft Project 2007,QTP

Confidential

Business Analyst

Responsibilities:

• Scoped project and identified opportunities for business system improvement in internal controls.
• Scoped project and identified opportunities for business system improvement in internal controls.
• Acted as a liaison between the company and the business partner in support of gathering and documenting requirements, developing process flows, writing use cases and specifications.
• Conducted business process analysis on customer experiences with input from senior management, managers, supervisors and subject matter experts.
• Conducted requirement workshops and interviews to gather business and system requirements from approvers, team leaders and other stakeholders.
• Conducted Joint Application Development (JAD) sessions and Rapid Application Design (RAD).
• Performed requirement analysis and prepared functional requirements including Use Cases and Supplemental Requirements.
• Involved in developing a business model for expediting the Same Day Settlement Process and enhancing the Payment Process Monitoring System.
• Compared business model with analysis model to address gaps and revise requirements.
• Create baseline of project requirements and get sign-off from stakeholders.
• Have worked KYC and AML projects.

Environment: Windows Server 2008,MS Visio, .net, Oracle, MS Visio, sql, Microsoft Project 2007,QTP,HP Quality Centre.