SUMMARY:

• Product manager and certified Project Management Professional (PMP) and Scrum Master (CSM) with a proven record for successfully exceeding product performance targets.
• Launching new initiatives and maximizing current programs while identifying disruptive opportunities.
• Continually increasing professional and educational credentials. Over 10 years of experience within project management.

TECHNICAL SKILLS

• Product Development
• Strategic Planning
• Data & Trend Analysis
• New Use Case Identification
• Cross Functional Team Management
• Certified Project Management Professional
• Vendor and Channel Management
• B2B and Consumer Marketing
• Certified Scrum Master

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Managed all projects within the firm - wide system Architecture Delivery Services.
• Supported the technical navigation and governance of internal access to all bank data.
• Drove leadership, architects and engineers to complete plans and designs for 2016 initiatives.

Confidential

Project Management Consultant

Responsibilities:

• Directed brand launch announcements through digital media.
• Procured and negotiated vendor pricing.

Confidential

Product Manager B2B, Private Network

Responsibilities:

• Product manager for Verizon’s Private Network services to enterprise and government customers. Developed product roadmap for product enhancements. Determined additional use cases. Used professional and self-directed research to increase product offerings. Forecasted and tracked sales targets. Regularly presented KPIs to leadership. Coordinated product strategy with portfolio management. Proposed and vetted product strategy through senior leadership and portfolio management.
• Led product development to drive sales beyond annual targets by more than 25%, three years in a row.
• Produced a 20% uplift in subscribership by directing conversion of a third party software to open development so Confidential to be available to outside strategic partners.
• Provided sales support and increased the product’s mindshare within company through collaboration with national sales, marketing and engineering teams. Communications resulted in overwhelmingly positive, unsolicited feedback.
• Managed cross-functional teams, to include third party providers and vendors, from ideation through launch of projects, which increased customer stickiness to Verizon’s Private Network.
• Successfully launched over 75% of product’s enhancements by negotiating priority of projects with launch gate keepers against competing projects for the same resources.

Senior Project Manager

Confidential

Responsibilities:

• Managed the development and launch of new products, applications and services within Confidential ’ top 40 priority projects. Oversaw multiple projects, simultaneously, within both retail and business customer segments.
• Managed launch of the first integrated point-of-sale ONE-BILL program which provided easier and more comprehensive billing for customers of both Confidential and Verizon Landline.
• Drove projects through both waterfall and agile methodologies and a strict PMO gate process. Achieved a 100% pass rate at all project gate reviews by leading cross-functional teams (Product Development, IT, Network, Marketing, etc.) from conception to launch, to validation of business case one year after launch.
• Produced an immediate expansion of our client base in the government and transportation verticals by managing the first Push-To-Talk (PTT) service to smartphones.

Loyalty and Retention Marketing Manager

Confidential

Responsibilities:

• Directed all telemarketing (inbound and outbound) programs to the Confidential Northeast Area customer base. Managed performance of telemarketing vendors and in-house inbound call center to support renewal and revenue generation sales objectives.
• Launched and exponentially grew the Northeast Area’s first formal outbound telemarketing program to the customer base from an initial annual budget of $2.4M to a $12.6M budget and $135M sales annually. The program’s success drove its replication in the South Area.
• Created a pay for performance model with vendor, reducing overhead costs and other cost risks. Directly negotiated vendor compensation and worked extensively with procurement, legal teams and senior management to develop contracts and revised to proactively address evolving business needs.
• Coordinated marketing programs with agency creative and production.

Confidential

Home Finance Retention Manager

Responsibilities:

• Managed third-party brokers to target current and former Chase mortgage holders to refinance with Chase.
• Successfully launched and expanded, from 4 to 46 brokers, the first program at Chase Home Finance (CHF) to use third-party brokers for refinance sales. Program outperformed in-house brokers in both overall retention and recapture rates.
• Managed marketing programs to increase cross-sell opportunities and expand Hispanic market share.
• Successfully managed the bank’s first promotional campaign of its Hispanic website, BancoChase.com, which resulted in a 97% higher response rate than industry standards.
• Proposed cross-sell initiatives to Leadership with a better than 75% approval rate to proceed.
• Managed direct mail from marketing plan through agency execution and launch