Technical Product Manager Resume

SUMMARY

Confidential has broad experience in product management & delivery across telecommunications, financial services, and IT.
Is adept at creating a plan, getting executive buy - in, and relentlessly driving results.
Leads cross-functional teams with diverse business and technical backgrounds delivering large-scale change.
Has passion for materially changing the culture and skills of organizations seeking to adopt Agile principles for product delivery.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Technical Product Manager

Confidential

Responsibilities:

Author Agile user stories including use cases, screen flows, systems integration points, and other business/technical aspects as necessary.
Own Scrum Master responsibilities including facilitating daily stand-up’s, reporting on velocity/burn-down, and clearing impediments for developers and testers.
Drive program responsibilities including cost/benefit, achievement of business metrics, risks to schedule, and other cross-functional reporting and expectation management.

Agile Project Consultant

Confidential

Responsibilities:

Facilitated recurring, sprint-based product management decisions on UI and functionality using Rally software for prioritization and iteration management.
Defined and coordinated responsibilities between product managers, business analysts, and scrum master in order to concurrently plan short- and long-term project delivery.
Authored status, legal/risk assessments, enterprise reporting systems, and other stakeholder presentations.

Senior Manager

Confidential

Responsibilities:

Product management for Rooflabs, Inc. (cause marketing mobile app): Drove business activities from inception through prototype, including securing their first two beta customers (Big Brothers Big Sisters of Puget Sound and ClearPath International). Authored the product roadmap and drove the app design creative process including Agile requirements management, UI design, and information architecture and wireframe prototypes. Drafted legal docs for the business including incorporation, licensing, and partners’ agreements.
Salesforce.com configuration for Portent Interactive (CRM deployment): Configured Salesforce.com to monitor custom email marketing campaign analytics and other typical pipeline management reporting.
Business development for Revenue Management, Inc. (server monitoring iPhone app): negotiated terms for this software development project, co-authored the requirements and design document, and managed schedule & budget for the project.

PMO Director

Confidential

Responsibilities:

Lead a cross-functional program team of 60 people delivering a consumer Internet telephone service product for Best Buy. This product launch affected everything from a new online purchase and activation channel, integration with billing and customer management system (OSS), data center development, marketing and package design, retail sales and call center training. Delivered the 18-month, $20mm project as a pilot product into Best Buy stores on time and on budget. Accountable for and directly managed all elements of scope, schedule, budget, risk, etc. within an Agile framework.
Lead the business internet phone service new product portfolio including integrating new VoIP platform features with in-house billing and customer management system (OSS), migration of purchased customer bases on other VoIP systems, and expansion of the platform across 3rd-party collocated data centers and networks.
Introduced and integrated Agile principles for software development into cross-functional methodology:
Drove prioritization of projects, epics, and user stories on a weekly basis.
Integrated velocity forecasts into cross-functional schedules and budgets.
Managed an ongoing review of process effectiveness and change control.
Reinforced a culture of urgency that consistently drove on-time delivery.

Senior Program Manager

Confidential

Responsibilities:

Projects in the portfolio included a new customer retention tool to match retention offers with customer value; customer Web self-help, and other call handling time reduction process changes.
Accountable for all project aspects including scope/schedule/budget management, vendor management, risk management, and project communications.
Accountable for ongoing program elements including benefits and funding reviews.
Worked closely with IT analysts and architects to match system capabilities to business processes and the operating impacts of system change.
Negotiated several new card issuance agreements including a physical plastic card supply agreement that saved $1mm/yr and instituted new service levels and performance metrics. Also improved service levels through new agreements with print vendors.
Managed service level review process with credit card processors including root cause analysis and resulting process changes.