MIS Manager Resume

SUMMARY

Committed Project Management and Information Technology Professional with extensive experience in general/technical project management, computer software / hardware management, and provision of tier 1 - 3 desktop support.Seasoned team oriented professional with strong analytical, interpersonal and superior communication skills.
Extensive experience in General Project Management, Software Development Lifecycle (SDLC - Waterfall, Agile, Extreme), Software/hardware management, Personnel Management, Scope Management, Quality Assurance / Control, Risk Management, desktop support and a proven ability to quickly learn and master new technology.
Self-motivator with a Bachelor of Business Administration - Computer Information Systems, Project Management Professional (PMP) certification, Microsoft Certified Technology Specialist (MCTS) MS Project certification, and ITIL certification.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential

MIS Manager

Responsibilities:

Serve as the project manager in all the projects in my functional unit
Plan, design, develop, implement, and support all MIS functions
Manage $17,000/month budget for Mtrax
Manage the development of the procurement management plan
Manage the “Make or buy” process
Manage the procurement contracts
Create and Manage the communication management plan
Manage the risk management plan
Manage, develop, and support multiplatform environments
Provide on-site and remote support for 35+ users
Utilized PMI & ITIL best practices in the lifecycle of Mtrax, an appointment tracking application built in house and utilized in the current Corizon contract with Michigan
Collaborated with stakeholders and project team members to drive project through Software Development Life Cycle (SDLC)
Managed project progress, communicated goals and project status with leadership, and facilitated final resolution of unresolved issues for Mtrax
Worked with stakeholders to create a chronic care tracking system in Mtrax to be utilized by leadership on both the Corizon and Michigan state sides
Utilized the knowledge of Health Insurance Portability and Accountability Act (HIPAA) to create security safeguards required for compliance on the Electronic Protected Health Information (EPHI) in the new systems.
Oversaw workflow redesign, creation of training materials, execution of trainers’ training, and onsite support in relation to Mtrax and NextGen

Confidential

IT Travel Technician

Responsibilities:

Travel to remote facilities nationwide and served as the project coordinator on various IT projects
Assisted the project manager in driving the project through the SDLC
Responsible for status reporting and forecasting of the projects’ schedule.
Technical troubleshooting within enterprise environment both onsite and remotely
Involvement in initiating, planning, executing, and closing phases of Project Management Process for various IT implementations of Catalyst, an EHR built and Maintained in house by Corzion
Managed project progress, communicated goals and project status with facility leadership, and facilitated final resolution of unresolved issues in relation to implementation of Catalyst.
Performed thorough GAP analysis to support efforts of multiple Catalyst implementations at facilities across the U.S.
Conducted Windows 7 upgrades at regional offices nationwide utilizing PMI & ITIL best practices
Contributed valuable templates for use by future travel techs in position

Confidential

Helpdesk Analyst

Responsibilities: