SUMMARY

• 13+ years’ experience in IT Industry as a Program Manager/ Project Manager/ Product Manager/Business/Technical Analyst/ Practice Lead/ E - Business System Consultant. Includes requirement gathering, planning and successful rollout of multiple projects.
• Accomplished hands-on leader with strong technical background in large scale object oriented systems, mobile applications, client server architecture, relational databases, testing and performance tuning.
• Skilled in managing global operations, systems and software teams, responsible for developing systems to support customer retention, revenue growth and optimize customer care operations.
• Comprehensive Project Management Skills include team development, organization, scheduling and budgeting.
• Successfully leverage comprehensive knowledge of systems, infrastructure, software and enterprise software to translate complex requirements into sound systems solutions
• Collaborating with teams from development, infrastructure and other IT support areas to ensure high quality strategic system and process solutions.
• Strong Expertise in Information Technology / Financial domain along with great Business & IT acumen to support global operations.

TECHNICAL SKILLS

• BRD
• PRD
• MRD
• Functional Specs
• Use Cases
• Data Flow Diagrams
• Project Plans
• Java/J2EE
• C++
• Linux/Solaris/Mac OS
• Oracle
• MySQL
• Hibernate
• JavaScript
• Web Services (SOAP)
• Eclipse
• MS Visio
• Requisite Pro
• Rational Tools
• UML
• Rational Rose
• Enterprise Architect
• Mercury Quality Center
• Test Director
• Quick Test Pro
• Load Runner
• Win Runner
• MS-Project
• Teradata SQL Assistant
• Data Centers
• SSH Secure Shell
• SAN Storage
• Share Point
• Windows XP/2000
• MS-Office Suite
• Clear Case
• Enterprise Architect.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, Confidential

Agile Project Manager/Scrum Master

Responsibilities:

• Currently working on the retirement of Google Search Appliance (GSA) on the Confidential .com platform and replacing it with Attivio Enterprise Search.
• Responsible for managing migration of multiple tracks from GSA to the Attivio platform.
• Worked closely with the external partners (Attivio) to keep the project moving in the right direction and meet the timelines for both internal and external Confidential websites.
• Involved in the day to day activities to ensure data is being crawled and indexed successfully.
• Work with the Operations team to ensure 24X7 availability of the search engine.
• Worked for the Confidential TV Application as an Agile Project Manager/Scrum Master.
• Responsible for capturing all the requirements pertaining to events and otherwise for the application by working closely with the Business/Events Team.
• Accountable to get the requirements prioritized and streamlined for each Sprint, lasting for 3 weeks.
• Worked on creating the User Stories in Rally and ensuring that the requirements are clear to the development team to ensure effective development effort.
• Facilitate daily Scrum call to get the status of the tasks and check for any blockers.
• Responsible for facilitating the transition from traditional Waterfall Methodology to the Agile Model (Scrum) for the team.
• Trained the entire team including Management and Development team to follow the Test Driven Development process.
• Work closely with the development team to develop business cases to support architecture/infrastructure recommendations.
• Act as the servant leader to ensure that any dependencies/blockers are resolved in a timely manner.
• Worked closely with the Product Owner to clean the Product Backlog and create prioritized lists for each Sprint cycle.
• Provide demo to the Product Team with the new features being introduced in each Sprint.
• Act as the SME for the Confidential TV application and provide demos to external partners to showcase the features and generate higher adoption for the application.
• Worked on the Project Plan for each Event and strategize releases based on the Project timelines.
• Facilitate Bug Triage and Resolution sessions.
• Support the Events team during any major event or otherwise with product documentation in the form of Wiki pages and other documentation (FAQ etc.) to provide help for each event.
• Work as per the Program Road map as provided by the Executive team and streamline tasks based on the prioritization by the Events/IT Teams.

Confidential, Sunnyvale

Technical Project Manager

Responsibilities:

• Worked in the Product Implementation Team to implement 3-D Secure Protocol for various clients such as American Express, Visa and MasterCard (Issuers) and Processors (DPS, Fiserv, Fidelity).
• Worked on the in house built products such as TransFort, RiskFort to implement programs such Verified by Visa, SecureSafe (Amex), and MasterCard SecureCode etc.
• As part of the Scrum Process, worked closely with the teams to follow the Agile Methodology and lay down a Sprint Process for the team.
• Managed implementing SOA solutions from a technology and governance perspective.
• Responsible for client interaction, account management and complete PLM cycle.
• Worked as part of the Product Team to interact with partner/distributors on increasing sales and client base.
• Created product presentations to highlight the ROI for implementing the product for long term savings.
• Single point of contact for all the external client interactions for the accounts assigned to the portfolio.
• Responsibility also includes doing transactional analysis for different clients and presenting the results to both internal and external Senior Management Team (SMT) to show ROI observations.
• Work closely with the different groups, such as Application Development Team (Apps), Operations Team (Ops), Sales Team and QA Team for a successful end to end implementation.
• Involved in presenting the product features to probable clients along with the Sales Team to impact sales and revenue generation (Sales Demo).
• Involved in creating project documentation templates, policies and procedures for the PMO group as per the PM guidelines.
• Prepare reports and presentations for the VP/Director level briefing.

Confidential, San Jose

IT Project Manager

Responsibilities:

• Worked in the WebEx Team for the Confidential Integration Projects & involved with the next release of WebEx (WX 11).
• Worked closely with the Enterprise Teams to facilitate merger of various products/applications (infrastructure) across various platforms.
• As part of the PMO Team, responsible for streamlining the project release cycle and getting the product enhancements lined for monthly/quarterly releases.
• Involved in the initial set up and execution of the Quick Wins Team for WebEx 11 and owner/lead for the Quick Wins Track.
• Worked with the Business Team to gather the requirements, get them assessed by our IT Team and align them with the future releases.
• Worked on cutting edge products such as Desktop Telepresence Devices such as EX60, EX90 and other Telepresence Units.
• Worked closely with the Internal Confidential CIUS deployment team to make Confidential in Confidential success story.
• Ensure compliance of solutions with architectural standards and guidelines by reviewing and approving technical details of proposed requirements and solutions.
• Worked as the Program Manager/Deployment Lead to support the current Deployment processes and strategize the planning for every quarter.
• Responsible to present the status (week on week) to SVP/VP Level Executives to get them on the same page.

Confidential, Los Angeles

PM/Sr. Business Analyst (Consultant)

Responsibilities:

• Worked on Confidential .com entertainment portal to enhance the site for probable and existing customers.
• Involved in a 25 million dollar project covering multiple aspects of the website.
• Worked with the Business Team to gather specific requirements.
• Worked with HBO, Cinemax, and Showtime, Starz teams to get the requirements and prepare mock ups with the help of the UI Team.
• Part of the Agile Project Management Team to help facilitate successful implementation of Scrum for the team.
• Responsible for analyzing and structuring the content for the Premium Channel Partners on the dotcom portal.
• Part of the PMO Team, helped aligning various efforts as per the Project Management Guidelines.
• Articulating the same in the PRD (document) to work with the Engineering Team to prioritize the deliverables.
• Helped the UI Teams in defining the modules for the portal and re-structuring the entertainment portal for increased revenue and traffic generation.
• Assisted the Product Team to groom the backlog and have it ready for future Sprints.
• Worked closely with the Architect to ensure all the requirements are captured correctly and prioritized based on the capacity.

Confidential, San Jose

IT Project Manager/Analyst (Consultant)

Responsibilities:

• Worked on the Video Sharing Platform on a premier product called Confidential Show and Share.
• Responsible for migrating clients (mostly internal) from the old IT platform (C-Vision) to the BU supported product ( Confidential Show and Share).
• Played an important role in getting requirements for the IT Team to develop a migration tool to be used to migrate user videos/audios in an automated fashion within the Data Center in RTP.
• Worked on implementing Scrum for the group and providing knowledge to the management team about Agile Methodology.
• Assisted the Engineers/Programmers to perform end to end testing on the migration tool in the Staging Environment.
• Responsible for managing the full life-cycle of distribution applications on JAVA/Oracle platforms.
• Played a crucial role in performing load testing on the system to ensure the system works seamlessly in the current performance levels.
• Build and maintain strong working relationships with business clients while providing leadership to technical support personnel on and off-shore, and making technical decisions.
• Worked closely with the Business Unit (BU) Team to work on the existing issues and set time frames to fix them in other releases.
• Accountable for creating and maintaining the Sprint Backlog for future enhancements.
• Maintained/Updated the JIRA tool with bugs and issues and kept a track of issues for review meetings.
• Worked with the Documentum Team to store the video & audio content along with the pictures in the repository.
• Lead the Product Development Life Cycle Management Strategy (PLM) for the entire end to end product enhancement/development and delivering the product to the end client.
• Responsible for ensuring availability of Executive Level videos/audio files from the repository as and when required.
• Worked closely with the Documentum team to secure the Team Videos/Training Videos and providing access to limited number of team members.

Confidential, San Francisco

Sr. Business Analyst (Consultant)

Responsibilities:

• Worked as a part of the Internet Services Group (ISG) for vSafe Product. vSafe is the virtual vault provided to Confidential Online Banking customers to provide an easy and secure way to upload, store, manage and share electronic copies of important, personal, business and financial documents as well as music, video and photographs safely and securely.
• Worked on Powers Next Generation Project related to migration of customers from one data base (Powers) to the standard System of Records (Hogan CIS).
• Conducted Requirement gathering sessions with the development, architecture, product support group, customer experience, and compliance and security teams.
• Infrastructure project management consisting of multiple projects with heavy emphasis in all areas of the project lifecycle including feasibility, requirements, initiation, effort driven project planning, execution, control, and shutdown.
• Responsibilities included weekly project updates, technical documentation, actual, tasks, schedule, budget, milestone, and variance reporting on a weekly basis, senior leadership meetings, weekly and monthly status reports, and managing several resource teams in a matrix environment.
• As part of the Migration/Merger Team, helped devising strategies for exception handling for the Data Center.
• Work very closely with external vendor (IBM) to choose the optimal Data Center technologies and implement best practices to improve performance metrics for Data Center.
• Act as liaison between the business and technical teams to define and restore application related incidents and develop innovative solutions while tracking milestones, solidifying requirements and managing issues and risks.
• Responsible for writing PDD, Use Cases, Supplemental Specifications, UI Specs, Business Rules, Messages and Notes for the project using Rational Unified Process (RUP).