SUMMARY

• Project Manager with proven success in leading development and operational teams to meet aggressive deadlines. Key strengths in organizational and communications skills

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Manage execution of solutions for Cloud and new Intel and Unix servers and storage
• Established, tracked and managed Project deliverables and milestones in accordance with Statement of Works
• Proactively engaging technical world - wide technical teams to define and deliver optimal client solutions
• Influenced customer requirements by resolving issues to meet project deadlines through persistent communication and managing customer expectations
• Educate and mentored new Project Managers

Confidential

Project Manager

Responsibilities:

• Managed execution of solutions for XIV Storage System, BIA Blade Servers
• Produced process and procedures documentation for the education and mentoring of new Project Managers
• Successfully completed an audit issue to encrypt DB. meeting project deadlines through persistent communication and managing customer expectations
• Manage team of 8 project managers.
• Ensured success of major transition from US based PM's to Global Resources/training with no impact to customer environment.
• Mentored new Global Resource team members.
• Provide status reports to IBM and Disney management teams.
• Manage relationship with Disney Corporate Business Units; Corporate, Consumer Products, Studio and ABC Media.
• Correlation with Business Unit Project Executive /Delivery Project Executive to ensure customer satisfaction and situation management for all Disney Corporate servers installs.
• Implement commercial RFS server projects and SAN installs.
• Team with multiple platforms owners for the delivery of new server opportunities and ensure all task are completed on time.
• Coordinate with IBM financial units to ensure funding.
• Coordinate with billing teams to ensure billing accuracy.
• Coordinate with procurement to ensure delivery of equipment

Confidential

Project Manager

Responsibilities:

• Managed execution of solutions for new Intel and Unix servers for the Walt Disney World Account by:
• Established, tracked and managed Project deliverables and milestones in accordance with Statement of Works.
• Proactively engaging technical world-wide technical teams to define and deliver optimal client solutions
• Influenced customer requirements by resolving issues to meet project deadlines through persistent communication and managing customer expectations
• Obtained funding for all requests
• Educated and mentored new Project Managers
• Managing the plant site migration of over 1100 users and five (5) call center and the activities for site cutover and the use of IBM provided services including:
• Managing the Installation of wide area network (WAN) circuits and local area network (LAN) switching and routing equipment. Installation of new phone equipment (POTS line, router, switch, cabling, phones).
• Upgrading workstation desktops and cutover of end user data, migrating users mail data
• Cutover of voice services and audio conferencing.
• Supervising the procurement of hardware and software for the migration of servers and applications
• Identify and Document Risks, Issus and status of the migration
• Managed the build out of a secured hosting environment in the IBM Boulder, CO data center for hosting customer’s internet facing applications, SAN installation, and installation of IBM Tools.
• Managed the migration of 70+ web hosting sites to the IBM network, working with IT architects and Network team to create & open firewall rules, coordinating the migration and testing of each site, resolving issues to meet deadline of migration.

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Managed International Web, Mid-Range and Mainframe Projects. Oversaw the hardware and software operations infrastructure. Supervised the procurement of hardware and software for the development phase. Accountable for project documentation and marketing a profitable deliverable solution.
• Worked closely with the IBM's Director of diversity developing measures and guidelines to effectively integrate the different cultures/dialects into the organization.
• Trained new project managers in India, Argentina, and Brazil on IBM processes, procedures, and tools.
• Mitigated and influenced challenging customer by resolving issues to meet project deadlines through persistence communications and managing customer expectations.
• Built and maintained excellent customer, internal operations and outside vendor relationships with responsiveness and problem resolution.
• As a result of Confidential outsourcing to IBM, established IBM Valley of the Sun (Phoenix) Woman's Diversity Network in 2005 to improve the integration of IBM and Confidential teams. Secured the endorsement and funding of IBM senior management to organize, share knowledge, and develop a strong network across organizational silos. Recruited members and coordinated committee's such as Work and Wellness, Networking Leader, Event Coordinator, Professional Development and Community Outreach.
• Serviced as member of the Arizona Diversity Alliance to improve IBM relationships.
• Delivered 95% of projects on time and within budget meeting the service level agreement (SLA) targets.
• Automated and streamlined approximately 15 work procedures reducing processing time by approximately 20 hours in total for 150 PM's.

IBM Technical Solution Manager

Confidential

Responsibilities:

• Accountable for all activities related to delivering a Technical Solution for the Strategic Outsourcing engagement. Managed the technical team, client requirements and linking to IBM's solution. Responsible for project documentation and marketing a profitable deliverable solution.
• Transitioned from Project Manager to Technical Solution Manager assisting in IBM’s RFS (Request for Service) process. Worked closely with proposal managers and solution architects to clarify methods, processes and tools and edit legal documentation, record procedural changes, and provide training to co-workers.

Confidential, Phoenix, AZ

Business Requirements Analyst

Responsibilities:

• Managed the implementation of 12 Million dollar yearly international project implementing Desk Top Software in Call Centers in 35 countries over three years. Directed the hardware and software operations infrastructure, coordinated training at each location and arranged the software installation on time and within budget.
• Gathered and documented requirements for International Rewards. Coordinated and facilitated weekly Stand Desktop Procedures (SDP) & distributed meeting with key Confidential Technical Operations (AETO) groups working on the projects. Gathered and documented requirements for SDP release's 1.5, 2.0 & 3.0. Gathered and documented Distributed projects; Plastic Inventory, GCMIS, Bounty.
• Assisted in the design and development of P&SM Documentation Database, designed & created Lotus Notes Database form and views for Process Definition.
• Interfaced with clients and technical staff, documenting general and detailed business requirements using Method/1 on the Data Warehouse Project.
• Attended all Method/1 classes - Facilitator Training Class -Project Management Class for Technologies.
• Analyzed, recommended & implemented business alternatives to client and technical staff.
• Provided direction to development of users' requirements.
• Managed Multi Client Setups for Large Market & Government Accounts.
• On site Instructor of Online Access clients, for Confidential Large Market Corporate & Government Clients and as well as ongoing Client Support.
• Client demonstration and sales assistance.
• Designed, developed and tested of new MIS products.
• Designed, produced and delivered all On-line Access training manuals and materials.
• Tested and troubleshot connectivity, hardware and software products for clients.
• Taught basic Structured Query Language (SQL) to clients .