Experienced IT Project Manager and Analyst with proven leadership skills in meeting strategic goals.

• COMPUTER SKILLS
• Software: MS Word, MS Excel, MS Outlook, MS Access, MS Power Point, MS Project, MS Visio, CA Clarity, JIRA, SharePoint, SAS Mainframe, OpenText, Lotus Notes
• Operating Systems: Windows 7, Windows XP Pro, Windows 98/95

PROFESSIONAL EXPERIENCE

Confidential

IT Project Management Analyst II/Corporate Systems Program Management

• Utilize project management methodologies to project deliverables of Corporate and Security Systems such as operational systems, intranet platform upgrades, PCI standards and content management system creation and support.
• Responsible for the planning, execution, managing resources and closing of multiple projects, relating to telecommunications, software development and web services.
• Front - end analysis and problem solving, developing policies and procedures, program/project development and management in fast-paced environment, manage multiple/highly visible projects, presentation and strategic communication skills
• Consulted with internal/external clients to define and analyze functional requirements and translate into a feasible project outline including timelines associated with each task necessary to meet objective and project goals.
• Develop and present routine status reports for executive management including project stage, percentage complete, overall status and risks/issues associated with project.

Confidential

Business Markets Project/Program Manager II

• Manage EInfostop Content Management System which supports all of the products and services in Business Markets.
• Team lead responsible for Business Markets Handbook Consolidation efforts documenting current state and future state architecture for a long term solution including Business Requirement/Capability development.
• Team lead for Clarity Embarq EDP process and development of EQIP intranet portal transition from TSA Transitional Service Agreement, EInfostop Enhancements, Partner External View and Repair Streamline Projects for the Embarq Business Markets Communications Organization in order to give status, and gain approvals at all levels.
• Participated in RFP process to evaluate business requirements to select an out of the box software for the Embarq EQIP intranet platform.

Confidential

Corporate Communications Project/Program Manager

• Team lead for iConnect intranet portal EDP Small Enhancement projects including viewing permissions and expandable left navigation.
• Intranet Governance Council Lead managing Embarq EQIP intranet portal content providers in all areas from obtaining access to final migration efforts.

Confidential

Systems software engineer III/Network

• Project managed and designed online method and procedure requests and repository database. Lead project from concept analysis and documented database functionality. Implemented automation requests from internal customers and eliminated redundant manual processes.
• Web design and requirements development for multiple Vice President and Director level intranet websites.

Confidential

Project Manager/eBusiness

• Developed and delivered the Universal Kiosk CD-ROM to drive retail broadband sales. This project enabled prospective broadband customers to experience and order Sprint Broadband and Sprint ION via a kiosk from approximately 300 retail locations across the nation.
• Developed installation and trouble shooting manuals for the Universal Kiosk sales representatives for multiple computer platforms.

Confidential

Project Manager/Business Markets

• Responsible for requirements development, testing, and project/vendor management of an ION Online integrated ordering system to drive down operational costs.
• Facilitated and lead the efforts for the test documentation and execution of system for
• Implemented ION Solution Center Order Repository SCOR functionality that resulted in the elimination of manual ordering processes and provided flow through from point of sale to the back-office systems. Project resulted in a reduction of up-front ordering processing time and eliminated keying errors.
• Provided onsite support to the ION Solution Center and Facility Based Local Services FBLS teams during transition to SCOR.
• Developed an automated tool to provide flow through provisioning of Line Information Database LIDB from point of sale to Sprint LTD order processing.

Confidential

Vendor Manager/Telco Analyst

• Customer Account Record Exchange CARE processing lead for automating ad-hoc programs for LEC Inbound pre-processing into Customer Order Management and Account System COMPAS and LEC Outbound pre-processing into the LEC Outbound system into a production environment. Benefits reduced processing cycle times and manual interventions for Switched Order Processing. Cost Reduction/Cost Savings 1,116,000/3 yr.
• Served as primary contact for Regional Bell Operating Companies RBOCs . Responsible for daily system support using SAS mainframe and COMPAS tables, handling inquiries and managing data exchange for all customer CARE information into and out of the business unit.