SUMMARY

• 10+ Years of Information Technology experience having worked in various projects as Business Analyst, Project Manager, QA and developer.
• 10+ years of experience in Financial/Banking, Pharmaceutical, Clinical and Telecommunication industries.
• 6+ years of Project Management / Coordination experience.
• Hands on experience with project budget management, resource allocation and forecasting
• Experience with financial planning, asset allocation, portfolio performance concepts
• Experience with complete Business Process Management Life Cycle and Software Development Lifecycle (SDLC) utilizing the Rational Unified Process (RUP) and Iterative Method.
• Experience in SalesForce (SFDC) and VEEVA
• Experience in production support for Siebel, SalesForce, OBIEE and Informatica
• Experience as an Application Administrator support using various ticketing systems and mailbox
• Experience with enterprise databases, including basic PL/SQL queries, TOAD, scripting and usage
• Expertise in diverse facets of business analysis, including Requirement gathering, Business Process Mapping, Mock - ups, Technical Architecture, Workflow Analysis, and Software Design.
• Expertise in tracking, tracing and managing requirements using Requisite Pro & Enterprise Architect
• Experience in creating test cases from Use Cases such as Application Use Case, Business Use case
• Experience using MS Visio, MS SharePoint, Clear Quest, Rational Unified Process (RUP), Advanced MS Excel.
• Experience with Requirement Traceability Matrix (RTM), System Life Cycle (SLC) and Medidata RAVE application.
• Experience using HIPAA standards - 45 CFR Part 160 and 21 CFR Part 11 compliance
• Defined Test Cases, reviewing and maintaining Test scripts, analyzing bugs, gap analysis, interaction with team members in fixing errors and User Acceptance Testing (UAT).
• Expert in using MS Visio to create UML diagrams: Activity, Process, Sequence and Use Cases.
• 4+ years of experience in Siebel Finance, Pharmaceutical, Human Healthcare, Clinical and Telecommunication.
• Experience working with Siebel Analytics, Clinical Trial Management System, Clinical Data Management System and Electronic Data Capture.
• Demonstrated proficiency with Microsoft Office (Word, Visio, PowerPoint, Excel, Project, and SharePoint).
• Experience in data warehousing concepts including using Data warehouse Architecture Console (DAC) for ETL.
• Excellent analytical, problem-solving and interpersonal skills and Effective verbal and written communication skills

TECHNICAL SKILLS

Methodologies: SDLC, RUP, RAD, QA Process Cycle, iSLC

Requirements Gathering Tools: Rational Requisite Pro 2003, Enterprise Architect

Modeling & Designing Tools: Enterprise Architect, MS Visio, Rational Requisite Pro, PowerPoint, Excel

Languages: UML (Use Case Diagrams), VB, HTML, ASP .NET, PHP,XML, Java, PL/SQL

CRM: Sale Force, Siebel 8.1/7.8/7.5.3/7.0.3/6.3.2 , Siebel Client, Siebel Tools, SFDC,VEEVA

Databases: Oracle 11g/10g/9i, SQL server, MS Access, MySQL, Sybase

Other Tools: Oracle Business Intelligence Enterprise Edition (OBIEE) 10.1.3.3.1 , Informatica 7.1.4, Web 2.0, .NET, OLAP, OLTP, Medidata RAVE 5.x, Oracle clinical 4.x, MS Office (MS-Word, MS-Excel, MS-PowerPoint, MS-Project2007), MS Share Point, Clear Quest, Weblogic, IIS, WebSphere, JavaScript

Operating Systems: Linux, Solaris, Windows 8/7/vista/XP/2000

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/ Senior Business Analyst

Responsibilities:

• Involved in successfully delivering projects from start to finish, participating in all phases of SDLC
• Assembled and drove cross functional project teams, identified the resources needed and delivered detailed project plans and schedules to ensure on-time project completion.
• Created Statement of Work (SOW) and High Level Design Document (HLD) or Software Specification Document (SRS) for various projects related to Asset Allocation, Wealth Management, Performance Reporting and Client Review
• Tracked and documented BRD changes and updated the prototypes as per business requirement.
• Provided financial planning, resource allocation and budget forecasting for over 50 resources across various hierarchies.
• Monthly forecast of resources against various projects for budget planning.
• Provided weekly status reports on Project Dashboard for more than 150 projects and maintained the Master Project List (Resource Master) highlighting accomplishments, funding details, issues and milestone date tracking for the senior management.
• Created detailed Development Plan, Test Plan and facilitated weekly status call until project deployment.
• Maintained the SharePoint site with up to date documents, swags and wireframes for the project.
• Maintained project financials in Case Manager and accurately forecasted the budget in Op Plan tool within 5% variance.
• Maintained detailed project status on a global platform (GPP) for project planning
• Conducted biweekly status call across all the clients, business partners and onshore & offshore team members to give a visibility of various projects and also to cultivate inter departmental relationships. The average attendance for this call was 75 personnel.
• Managed complex projects with excellent attention to detail and accuracy
• Utilized sound project management methodology (processes, best practices, tools and templates

Confidential, NY

Project Manager

Responsibilities:

• Backfill for the role of Director of Business Analytics.
• Managedmultiple projects in SalesForce as well as Cognos
• Responsible for the timely delivery of Financial Planning & Analysis Reconciliation Project
• Conducted weekly meetings for CRM Team, Change Review, SFDC Production Issues, QA Execution Status, Product Hierarchy Revamp and Cognos Reports.
• Prepared and managedthe release calendar for Q3 2014
• Maintained the Team SharePoint site for SalesForce Maintenance and Enhancement as well as Customer Data Reporting (Cognos Reports).
• Resolved SalesForce report issues and report requests from the global users.
• Performed data analysis and published the variance reports for the Senior Management.
• Prepared the Newsletter for the quarterly release.
• Gathered requirements and created the Business Requirement Document for Q3 release items.
• Tracked the progress of the project and managed time and resources in Changepoint application.
• Involved in Data Scrub projects and created different scenarios for Stub logic
• Coordinated with the QA and Development Teams to roll out the project in production.

Environment: SalesForce, Cognos 10.2.1, MS SharePoint, MS Office

Confidential, NJ

Business Development Manager/Owner

Responsibilities:

• Responsible for gathering the requirements and creating the Business Requirement Document
• Involved in full compilation of the website content
• Designed the various templates for the project
• Created mock ups for the website design
• Prepared the plan for project roll out in different phases
• Worked with the developer team to implement the project
• Ongoing support for the maintenance of the project

Environment: Visual Studio.NET, MS Office, MS Visio, MS Project

Confidential, CT

Business Analyst /Project Manager

Responsibilities:

• Updated the As-Is and To-Be documents based on the requirements gathered
• Supported Order Administration from the requests sent to the mailbox.
• Managed the SharePoint site for the team and documented various processes and templates.
• Prepared preliminary training documents for VEEVA
• Streamlined business processes to comply with 21 CFR Part 11 regulatory requirements.
• Provided ongoing support, training and quarterly change management tasks for Siebel CTMS application
• Coordinating testing of CTMS and documenting the results.

Environment: VEEVA, Siebel 7.8 eClinical, MS SQL Server 2003, Visual Studio.NET, MS Office, MS Visio, MS SharePoint, MS Project

Confidential, NJ

Business Analyst / Project Manager

Responsibilities:

• Involved in all phases of SDLC.
• Provided Senior Management with PowerPoint presentations and working Mock-ups using dynamic Visio for the new reports, to give a better picture of the project scope
• Managed the SharePoint site to track progress of various projects
• Developed workflows to comply with business rules and streamlined business cases.
• Assisted in the development of the architectural solution and data model to be implemented
• Involved in creating the document to migrate data from Siebel Analytics to SFDC (Sales Force).
• Created detailed test scripts for production to assist the business in navigating through the new reports
• Authored and tested the translation of requirements into test conditions and expected results for UAT
• Prepared detailed hour by hour plans for production, UAT release deployments
• Involved in daily ETL management and Informatica maintenance support
• Responsible for day to day production support of Siebel Analytics system by responding to user requests from the mailbox
• Prepared necessary change requests and coordinated in its execution

Environment: HP DL 380, SUN 480R with Solaris 10, OBIEE 10.1.3.3.1 , Informatica Power Center 7.1.4, DAC, Oracle 9i, MS SQL Server 2003, Visual Studio.NET, MS Office, MS Visio, MS SharePoint, MS Project

Confidential, NJ

Business Analyst

Responsibilities:

• Conducted interviews with users and generated the Functional Requirement Document
• Responsible for customizing eDiscovery solution for document management based on the client needs.
• Developed various ad hoc reports using OBIEE (Siebel Analytics)
• Developed the test cases in relation to the business rules and other operating conditions Confidential various levels: integrity testing, requirement testing, user acceptance testing and documentation of the results
• Designed system to improved ROI and turnaround time for document control

Environment: Windows Server 2008, Internet Information Services (IIS), MS SQL Server, Visual Studio.NET, ASP.NET, Microsoft Office, MS Visio, MS SharePoint, OBIEE 10.x

Confidential

Responsibilities:

• Interaction with the stakeholders to gather requirement and finalize the Business Requirement Document.
• Identified and created different use cases for the application
• Created templates and prototypes of the screens
• Created Activity Diagrams for each functionality using the UML functionality
• Created Help, FAQ and User Guides for the Application

Environment: MS Visio 2003, MS Word, Excel, PowerPoint, MS SharePoint, UML

Confidential, NJ

Helpdesk Analyst/Support Specialist

Responsibilities:

• As a eCRM Business User Support Team Specialist, administered the integrated application and provided timely email mailbox and phone-based support for 12000 users globally
• Worked with D&B toolkit to understand Dun & Bradstreet customer hierarchy and profiles
• Created UML diagrams including Use Case Diagrams and Activity Diagrams
• Provided user administration for Siebel, including setup and maintenance of user accounts
• Managed Training manuals and coordinated user training via net meeting and web meeting
• Tracked user issues and system bugs for data quality and integrity
• Involved in handling Change Requests and its management

Environment: Siebel eCommunication 7.8, Siebel Answers, OBIEE 10.1.3.3, D&B Toolkit, OLTP, OLAP. Citrix, Windows 2003

Confidential, NY

Business Analyst

Responsibilities:

• Actively participated in Joint Application Development (JAD sessions) and meetings for communicating and gathering the requirements from the business users, senior management and end users
• Updated the eCRF Requirement document as per the tailoring form in System Life Cycle.
• Actively involved in creating and updating the templates for the different folders and eCRFs in each application based on phase IV trials from CTMS.
• Created the Cross Functional Flowchart to depict the business process flow using MS Visio.
• Created UML diagrams including Use Case Diagrams and Activity Diagrams
• Worked closely with the development team to clarify and understand the functionality, resolve issues and provide feedback from the UML diagrams
• Streamlined business processes to comply with 21 CFR Part 11 regulatory requirements

Environment: MS Visio 2003. RAVE 5.6.2, iSLC, UML, MS Excel, MS Project, C#, SQL Server 2005, MS SharePoint

Confidential, NJ

Business Analyst

Responsibilities:

• Actively participated in Joint Application Development (JAD) sessions and created the required artifacts.
• Created macros to feed the report information into various excel sheets created for different utilities
• Created pivot tables to represent the record data summary and to analyze and compare data patterns and relationships, and discover trends.
• Created Business Requirement Documents (BRD) for the Security module, Batch and Online Disposition Processing module, Reporting and Import module
• Developed Use Cases, Use Case diagrams and Activity diagrams

Environment: MS Visio, MS Project, Enterprise Architect, RUP, UML, MS Office, Advanced MS Excel, MS Project

Confidential, NJ

CTMS Technical Support Specialist

Responsibilities:

• Worked extensively with the internal and external clients and with different levels of management to identify requirements and create artifacts for business and functional specifications.
• Followed HIPAA standards for patient records disclosure as per the Standard Operating Procedure (SOP)
• Tier 1 and Tier 2 support of Clinical Trial Management System (CTMS) and Clinical Trial Tracking reporting tool (CTT) for global, regional and in-house users by responding to user requests and issues coming to the mailbox
• Technical support Confidential the Call Center for front-end application of CTMS and its management across various Operating Companies
• Trained users globally and maintained the training materials and the knowledge base

Environment: Siebel eClinical 7.5.3,Requisite Pro, UML, RUP, MS Office, MS Project, MS Access, Citrix

Confidential, NJ

Business Systems Analyst

Responsibilities:

• Developed Business and Functional requirements artifacts using Requisite Pro.
• Created use case models and UML diagrams - Activity Diagrams and Use Case Diagrams
• Adherence to Rational Unified Process (RUP) to define the development life cycle
• Used Requirement Traceability Matrix (RTM) to keep track of requirements in every phase of SDLC
• Involved in Siebel Upgrade from 6.3.2 to 7.7 and created new Screens and Views

Environment: Rational Requisite Pro, MS Visio, MS Project, UML, RUP, Clear Quest, Siebel ePharma 6.3.2 /7.7, Siebel - Call Center, Life Sciences, Analytics, Tools, Oracle 8i / 9i, Windows2K