Summary:

• Extensive background as a Project Manager, Product Manager and Business Analyst serving as a Product Owner building software solutions for the Health Insurance Industry. Specifically in the areas of Sales Marketing, Enrollment, Product Management, Underwriting and CRM/BPM System design.
• Proven ability to successfully manage the full product lifecycle of complex enterprise software solutions.
• Proven ability to identify key customer requirements and translate them into detailed product requirements for next generation products.
• Honest, dedicated, high energy individual with a strong belief that a positive contribution leads to improved business operations results and profit margin.
• Strong communication, organizational and interpersonal skills, creative problem solver and results oriented.

Professional Experience:

Confidential

• Working with various contractors during planning and renovation phase of the projects as well as City and Health Department officials to insure all codes are being met. Planned opening late 2014
• As owner of a Historic Property in Manchester, NH, I've been renovating the building to support a small Diner scheduled to open in the later part of 2014 and a 2-bedroom apartment on the second floor.

Confidential

• Leader of cross-functional team including representation from development and documentation tasked with the definition and specification of requirements for new products and new features to existing products.
• Working with Customers, the Healthcare Division's senior marketing and R D teams, defined requirements and wrote stories for web based features that supported functionality requested by customers that wrapped around Healthdege's core enterprise-wide claims processing and billing system.
• Assist in the development of a Business Plan for the future of Healthedge's web presence applications that wrapped around Healthdege's core enterprise-wide claims processing and billing system.

Confidential

• Following Scrum methodology of agile development managed large projects with multiple stakeholders through then entire product life cycle, including product vision, business plan, project timelines and profitability through product release.
• Contributed to product launch planning in coordination with other departments such as the marketing and documentation teams.
• Met with several existing customers and reviewed RFP's to understand the customers and market needs.
• Wrote and prioritized Scrum stories to support known business requirements and then worked with the development team to build new applications as well as adding new features to existing applications.
• Ran Scrum Sprints reviews at the end of every sprint with product management and often senior level management stakeholders to review progress made during the sprint, share the story backlog and potentially reprioritize requirements and stories.
• Apply industry best practice principles, ongoing consulting services, and architectural advice to both new and established customers, as well as Pegasystems' project and product management teams, ensuring that optimal technical and industry specific design principals are utilized. Act as a reference point for other Pegasystems staff on key design and function/technical questions.
• Responsible for developing the vision for a product and communicating this vision to the development team.
• Utilize industry specific domain expertise to write requirements/stories that supported the design and develop world-class Solutions within the Pegasystems Healthcare and Insurance suite.
• Support Sales efforts during demonstrations to potential Healthcare clients and responding to requests for proposal.
• Worked with new clients during the initial phase of requirements gathering to identify gaps between the client's requirements and the application purchased as well as educate the client on the features and benefit of the product they had purchased.

Confidential

Sales Marketing Operations

• Lead the development and implementation team in designing a CRM solution spanning across multiple divisions of the organization including Sales, Underwriting, Product Management, Enrollment, Compliance and Fulfillment.
• Responsible for the development and implementation of the Broker relationship strategy and Broker compensation program, Sales and Account Representative Territory management, internal sales compensation program, and overall distribution and marketing strategy.
• Provide leadership and training to the Account Management team on issues such as Renewal processes, Underwriting practices and product simplification strategy.
• Other positions with Blue Cross and Blue Shield include Manager of Business Unit that included New Sales, Underwriting Enrollment and Billing departments Senior Underwriter Senior Sales Executive Senior Account Retention Executive Small Group Sales Representative and Small Group Account Manager.
• Manage sixteen Account Management Representatives who service over 12,000 Employer Accounts, representing an annual premium of over 750 million. Department responsibilities included the retention of Health and other Employee Benefits to Large and Small Group Employers, and new sales of ancillary products to existing clients.

Confidential

Responsibilities included sales of individual Life and Disability Insurance products. Awards received for volumes sold resulted in attendance at three regional sales conferences and three national sales trips. Led the New England Regional district in sales during a 1987 campaign in which the district placed third in the nation for volume sold.