SUMMARY

• Accomplished customer focused hands - on technical program manager with 10 years’ experience at Microsoft and Expedia, leading the delivery of BI (business intelligence)
• DW (data warehouse) and web projects -- on time and exceeding customer expectations. Ability to communicate cross functionally with the customer
• Management, business users, development, QA and operations. Experience in Agile software development, program managing outsourced development teams in India and Ukraine. Master’s degree in Computer Science and Microsoft

TECHNICAL SKILLS

• Technical Program Management
• Agile Software development
• SQL Admin and Development
• Requirements gathering
• ETL (Extract Transform and Load)
• Process Improvement
• Data Analysis
• Architecture and Design specification
• SSRS/IS/AS, SharePoint, PowerBI, Tableau
• Machine Learning

PROFESSIONAL EXPERIENCE

Technical Program Manager

Confidential

Responsibilities:

• Utilize Machine Learning (TLC and AzureML) to find specific business confidential documents and credentials/password on openly available Microsoft internal on-premise and Office Online Sharepoint sites. Reports utilizing PowerBI.
• Integrate Enterprise Business Continuity data into the ISRM data warehouse. This data defines all Microsoft’s business critical applications and defines a Readiness to Recover score and other metrics used as a critical business measurement across all divisions. Reports utilizing PowerBI, PowerPivot and PowerBI Dashboard preview.
• Design Threat Intelligence user interface and architect backend design/ERD to define and import new security incidents. The backend is Integrated into the ISRM Threat Score Model and integrated with attack capability to identify risk. Reports generated using PowerBI and Tableau.
• Integrate cyber threat intelligence leader iSight into the ISRM Threat Intelligence Data Warehouse.

Global Customer Operations

Confidential

Responsibilities:

• Ensure timely daily delivery of accurate SAP/Business Object BI and SSRS reports detailing daily/monthly/yearly agent, call center, brand, call and sales and forecast metrics.
• Program Manage operations team based in the Ukraine.
• Determine root cause of any data delays/data quality/reporting anomalies working with disparate DW teams and multiple third parties for separately sourced sales and call data.
• Pilot new call center reports to a key industry (Cruise) segment.
• Define DW (data warehouse) architecture changes to provide a 30% increase in availability.

Business Intelligence Engineering

Confidential

Responsibilities:

• Collaborate closely with business owners, development, test and operations to define functional requirements in all areas related to MS Sales data warehouse, BI cubes and custom analytic tools.
• Define/architect technical design, experience in cross group collaboration on feature functionality and schedule.
• Mentor, educate and communicate to end users, MSSales monthly updates, tool usage and warehouse design.

Confidential

Business Integration

Responsibilities:

• Architect, Hands-on Confidential, implement and support custom Data Warehouse, SQL Server, BI (Business Intelligence, SSAS) reporting (SSRS), Sharepoint and data solutions for business users for Online Services, BPOS, O365.
• Confidential multiple enterprise data warehouse dataset versions from FeedStore (SAP, OSB02, MOCP02, OCPv2). Set up warehouse as the first subscriber for Business Intelligence Engineering (BIE) DSL (Velocity) implementation for OCP v2. Familiar with MSSALES and LIR data warehouses.
• Hands on Confidential /Solution Architect/Development lead for outsourced Microsoft internal and Microsoft partner web based sales portal. The portal is a Quote to Order platform with configurable discounting, multiple roles, workflow, electronic signature and SAP integration. The web application utilizes SAP Feedstore, Ebiz/BSS, Siebel, electronic signature using Docusign and Sertifi Web Services .
• Manage team responsible for Microsoft Online Services billing. Daily process, billing all Microsoft online services customers and Syndication partners (BPOS, Azure, Office 365 etc.). Work with Microsoft operations and development to define bugs and improvement of processes to streamline and identify problem areas.
• Optimize, enhance multiple data marts, OLAP cubes to achieve significant efficiently, with integrity, assurance and increased availability.
• Manage/document change requests (CR), triage bugs, define hardware/software configuration, deployment and sustainability.
• Define and implement SQL admin, data quality and development tools to facilitate support and accelerate development.
• Implement Hyper-V servers, migrate and transition to support 15 DBs to a newly defined tiered implementation. Server admin and SQL DBA for 6 servers supporting the BIOS team.
• Successful transition of code to multiple outsourced vendors without incurring additional cost or sacrificing any deliverable.

Senior Technical Program Manager

Confidential

Responsibilities:

• Launch second generation device for Los Angeles/Orange County, Chicago, updated Seattle, San Francisco Bay area.
• Architect the subscriber activation/customer service (CRM) solution, accommodating a 20x increase in customers.
• Design, specify and implement key features, device firmware, map design and Traffic Server.
• Design database, e-commerce experience, backend functionality for TrafficGauge website. Backend functionality supports total customer service of a subscription based device, servicing installment payments, credit card processing, monthly subscription, term service plans and returns. Managed implementation by an outsourced vendor.
• Business Intelligence, define and measure success of direct marketing/product customer retention and new customer acquisition programs, analyzing SQL database using SQL generated reports and pivot tables.
• Work with manufacturing team in China to design and manufacture a device case.

Senior Program Manager

Confidential

Responsibilities:

• Managed Server deliverables, coordination of new features from internal and third partysoftware vendors (Telcontar, ETAK, NavTech, InfoUSA, Centrus).
• Produced RFP to select a PocketPC text- to-speech vendor, evaluated proposals and negotiated selected vendor contract.
• Managed development resources based in Kiev, Ukraine defining and delivering a JAVA-based proof of concept application for Daimler Chrysler research.
• Managed product beta with key partners ETAK, NavTech and Telcontar.
• Defined and delivered key “Points of Interest” feature.
• Wrote specification and managed the implementation of an XML compression utility used in InfoMove’s Web Service SDK.

Technical Program Manager

Confidential, Bothell, WA

Responsibilities:

• Responsible for the definition, architecture, design and delivery of the website’s open online order processing system customizing Yantra’s distributed commerce management solution.
• Designed high volume fulfillment of “programmed” cellular phones integrating credit card processing, Internet fraud prevention (using Cybersource), multiple wireless carriers, fulfillment houses (Brightpoint), call center and Confidential ’s Private Label sites such as Staples, Motorola, Ericsson and Government Service Agency. Managed internal developers, consultants and test resources.

Technical Program Manager

Confidential, Seattle, WA

Responsibilities:

• Managed the Alcatel/ Confidential strategic partnership to deliver a customized Unified Messaging product for the Alcatel 4400 PBX.
• Led Confidential project team consisting of development engineers, QA, technical writers, marketing and training resources.
• Led localization of the product to French, UK English, German and Italian.
• Represent technology in sales meetings with potential customers and define deliverable, cost and timeline for technology related RFP (Request for Proposal )/contract.
• Define inbound customer care, outbound telesales applications, including autodialer.
• Define inbound customer care upsell opportunities.
• Utilize Periphonics IVR routing and utilize ANI to reduce call center rep talk time .
• Management of software development (MS Visual Basic, C++, ASP, MS SQL Server), telecommunications (Lucent Definity G3R), LAN/WAN administration (Ethernet, MS SQL Server, MS IIS, MS Proxy Server, MS Exchange) functions.
• Project managed the successful implementation of a third party CRM product.
• Solutions implemented for HP/Verifone, Centura Bank. First Union, Delta Employee’s Credit Union, Bank of America.
• Implemented the use of Claritas, Precision Marketing data to increase direct marketing sales by 25%.