SUMMARY

• Experience in Software Requirement Analysis, Development, System Specifications, Business Requirements, Testing and implementation of Software Products.
• Expertise in using Project management tools like SharePoint, Visual Studio 2012 Team system (VSTS), and JIRA.
• Understanding of Software Development Life Cycle (SDLC); Agile(SCRUM), Agile(BDD), Waterfall, and V - Model.
• Extensive understanding & experience of Web Based and Confidential /Server technology and concepts.
• Excellent skills in Manual testing as well as in Automated testing Windows and UNIX Environment applications using Quality Center, LoadRunner, Quick Test Professional, and Apache JMeter .
• Expertise in developing test scripts using automated testing tools (Quick Test Professional-Functional Automation Frameworks: Data Driven, Keyword Driven, Functional Decomposition and Hybrid) for Regression, and Smoke test.
• Expertise in development of functional automation test scripts by using Descriptive Programming.
• Experience with Web Technologies: HTML, XML, RESTful services, and SOAP Web Services.
• Exposure to Simple Object Access Protocol(SOAPUI) architecture and Service Oriented Architecture(SOA)
• Extensive use of defect tracking tool ALM, Mercury Quality Center, JIRA, and Bugzilla.
• Experience with RDBMS like Oracle and MS SQL and using Complex SQL & Testing Scripts for Back-End Testing.
• Expertise in End-to-End, System, Regression, Black Box, Smoke, integration, Performance, and UAT.

TECHNICAL SKILLS

Operating Systems: Windows XP/2000/NT/95/95 UNIX, Linux

Languages: HTML, DHTML, ASP, XML, INI, JSON, AJAX, PERL, CGI, Java, UNIX(SHELL), SQL, PL/SQL, VB Script, .Net, C, C++, JBehaves

Testing Tools: ALM, Quality Center, Quick Test Pro, Selenium, SOAP UI, Load Runner, Apache JMeter

Project Management and Bug Tracking Tools: SharePoint, Visual Studio 2012, JIRA, ALM, Quality Center, Rational Clear Quest, Bugzilla

RDBMS: Oracle 11g/10g/10i, DB2, IIS, MS SQL Server

Internet Technologies: Java Web Server, Apache, Web Logic, Web Sphere

GUI Tools: Oracle Developer 2000 and Visual Basic 5.0/6.0, Hippo CMS

Tools: Toad, SQL Plus, Perforce

Network protocols: SSH, HTTP, TCP /IP, DSL, TELNET, FTP, SSL

Procedures: Black Box, White Box, Behavior-Driven Development, CMMI Level 4, ISO 9000, AGILE(Scrum), SDLC Waterfall SDLC, Spiral SDLC, Rapid SDLC, Independent Verification and Validation Standards, ADA Compliant Guidelines & Standards

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Defined with Disney Cruise Line and Business team the project requirements and enhancements while looking at existing product used on the fleet today.
• Mediated and defined user stories and tasks between BA, Development, and Disney Cruise Line Business teams.
• Managed and coached on site and offshore Development, DB, and BA teams on tasks for project routinely.
• Collaborated with team to produce Project Timelines and AGILE standards to the team during the entire software project life cycle.
• Managed Business Analyst teams as I was responsible of being on-site to map, gather, and approve of new enhancements and change requests.
• Directly reported on projects tasks, impediments, statuses, issues, and sprint burn downs to our Development companies Vice President and President, DCL business leadership, and other project stake holders.
• Managed and ensured all features lists, deliverable, release notes, UI and Technical requirement specifications were provided within the planned time frame.
• Ensured SOW, Business Requirements, Addendums, and project timelines were well within scope and handled any deviation to the original project plan.
• Facilitated deployments with control management and operations infrastructure teams.
• Constructed and executed support contract for ongoing development support for operations and in scoped enhancements for before and after roll out plan.

Environments: SharePoint(Office 365), Visual Studio 2012 Team system (VSTS), Seaware, Fidelio, ALM

QA Manager and Product Release Manager

Confidential, Orlando, FL

Responsibilities:

• Introduced Quality Assurance Standards and planned all Operational, Functional, Load, and User Acceptance Testing for the Mock Restaurant Lab and for On-Site “Be Our Guest” Restaurant Testing
• Introduced Quality Center for all tests, requirements, defect tracking, and report management.
• Managed QA Resources to execute and originate Test Scripts with in Quality Center.
• Trained teams in QC, services testing, test standards, and test management.
• Originated traceability matrix for maximum coverage for test cases and facilitated to the team on a day to day basis
• Reported ongoing efforts, defects, and test coverage daily to Disney product owners, DeCurtis Executives, affiliated vendor teams, and offshore development team.
• Created GFF High Level Guest Flow operational testing and load testing plan.
• Spearheaded QA efforts for defect tracking and defect prioritizing.
• Developed standards for operational load testing and measure baseline requirements for Load Testing Team. Consistently worked with Load Testing team and reported results and fix turnaround time.
• Tested UI of iPhone app Runner App, iPad Restaurant Manager App, Guest Tracker, and Event Tracker.
• Tested Walt Disney upcoming launch with xBands and the interaction with xBRC devices that allowed the tracking of guest location services. Bringing the best seamless and effortless services to the guest.
• Tested dining services, reservations services, order location services, table services, sync services, and Confidential sync data received and interaction with POS and the restaurant operations. Developed services testing using SoapUI with the backend and eDMZ services including Appointment, Menu and Pre Order Service.

Environments: uDeploy, Apache JMeter 2.5, Clarity, GXP, HP Service Manager, JIRA, GXP, xBRC’s, iPad apps, iPod/iPhone apps, ALM(Quality Center), FLASH, HTML5, .NET, Java, HTML, FLASH, MYSQ

Senior Quality Assurance Engineer and QA Lead

Confidential, Orlando, FL

Responsibilities:

• Performed as a Scrum Master in bi-weekly sprints in an Agile Environment.
• Conducted and Participated in bi-weekly meetings for Bug Reviews, Sprint Planning, Team Retrospective Reviews.
• Delegated and Participated in Project Planning, Business Rule Gathering, Test Strategy Development, and Test Execution for Hippo Content Management System for all of Walt Disney Parks and Resorts Online Initiative to be utilized by Sustainment Teams and Content Entry Teams. Included Roles and Responsibilities, Maintainability, Publishing, Infrastructure/Tech, Workflows, Analytics, Search, Security, SEO, and Proof of Concept.
• Facilitated communications with off shore Hippo team in Amsterdam for CMS and prioritized defects, new features, and delivery.
• Implemented and Executed Integration Tests and Regression Tests for CMS with new Disney Portal.
• Collaborated closely with Flash Developers and Web Developers to Plan and Test User Interface of Media Engine in Hybrid HTML5 and FLASH including the IPAD and IPAD2. Verified the Media Engine Services using Firebug.
• Executed and Tested Web Services required by the Dining Reservations Services Engine including Booking Services, Availability Services, Cart Services, Checkout Services, Reservation Services, Room Package Services, and Facility Services.
• Performed Manual Tests and Automated Tests for RESTful Web Services including INI, XML, and JSON response formats.
• Tested Unix CRON jobs (Configulator) that retrieve content from Hippo CMS service at regular intervals.
• Certified and trained in ADA Standards and Compliance Guidelines. Certified in ADA training using AMP through SSB BART Group provided by Walt Disney Parks and Resorts Online.
• Developed, Optimized, and Executed Load Tests and Automated tests using Apache JMeter.
• Tested Apigee’s expand configuration for services.
• Tested OAuth (authorization and authentication aspects) layer of the application.
• Monitored JVM memory, CPU and memory utilization using Zenoss and Orion.
• Pinpointed defects and tracked sprint tasks in process using JIRA.
• Developed Acceptance Criteria used to create JBehaves for Automation testing to follow our standards in Behavior Driven Development (BDD technique).
• Parameterized data using .CSV files and versioning using Perforce Visual Confidential .
• Deployed and Validated Tests and Acceptance Criteria using Bamboo.
• Applied emphasis on documentation, organizational, time-management, and planning skills to meet expectations on time to reach each sprint, despite intense pressures and aggressive timelines.

Environments: Bamboo 4.1.x, Apache JMeter 2.5, Firebug, JIRA, Perforce Visual Confidential /NTX86/2010.2/334844, Apigee, OAuth, Apache Hippo CMS, ALM(Quality Center), FLASH, HTML5, .NET, Java, AJAX, HTML, FLASH, MYSQL, Zenoss Core, JVM, Orion, Optier

Senior Software QA Tester Consultant

Confidential, Reston, VA

Responsibilities:

• Worked closely with Business Analyst, Testing Lead, and Technical Team to proactively define Test Plans.
• Created complete Master, System, User Acceptance and Performance Test plan according to the Requirements Specifications Document.
• Executed Test Scripts and followed through on prioritization reporting, resolution of defects using Quality Center.
• Performed Integration, Regression, System, and User Acceptance testing.
• Extensively worked with database in validating data integrity and checking data consistency within my own Schema. Wrote SQL Queries and executed them through Toad.
• Extensively work with Web-services, SOAP requests and XML assertions using Soap UI for interface testing and ensuring successful regression testing and automation testing.
• Created and Validated XML requests and responses
• Parameterized data sources using Database JDBC, XML, GRID, and CSV files for SOAP UI.
• Verified data content of XML generated, used XPATH queries.
• Script enhancements for Data Driven Testing were implemented through Quick Test Professional, developed Functional Libraries (Local and Global) for Automation Test Scripts and enhanced a suite of automation Regression Tests for parallel releases.
• Synced QTP automation tests and results with test cases in Quality Center.
• Creating automated test scripts functions using VB Script in Quick Test Professional and performed Regression Testing, Modular Testing and Functional Testing.
• Performed Back-End testing using SQL queries within the parameterized QTP Scripts to compare and retrieve data by using Database Checkpoints.
• Accelerated AGILE environment with sprints and met each milestone while consistently planning and preparing for the next sprint and measured performance velocity on Burndown chart for a ship ready state.
• Contributed to continued process improvement implementation achieving CMMI levels

Environments: Mercury Quality Center 10, Quick Test Professional, Java/J2EE, JSP, Java Servlet, Soap UI, AJAX, XML, UNIX, Windows XP, HTML, Oracle 11g, and TOAD

Senior Software Test Engineer

Confidential, New York, NY

Responsibilities:

• Verified Traceability Matrix and Enhanced complete test coverage of existing and new functionality through collaboration with both Software Development and System Engineering groups.
• Worked on Oracle Financials Application; General Ledger Module and coordinating modules Assets, Payables, Receivables, and Cash Management.
• Insured data/information flow and validated Shared data between financial modules for integration testing
• Automated Scripts using QTP and actively enhanced VBScript to test cases for financial modules for regression testing and executed them.
• Participated in Test Strategy Scenario formulation to ensure functionality of GL and modules; Opening Period to Importing and Enter Journals and Posting Journals to the end of closing a period and Running Reports Inquiry.
• Executed Test Cases to test web UI, wrote and executed SQL scripts to test databases to ensure data integrity.
• Constructed complex SQL queries with sub-queries and inline views as per the functional needs in the Business Requirement Document (BRD). Created SQL scripts to perform unit testing financial calculations such as, Weighted-Average, Portfolio Walk forward dollar amounts, roll up of dollar amounts for Y-T-D and M-T-D calculations.
• Uploading/Maintaining the automated test cases in Quality Center
• Extensively used SOAP UI to test web services and XML attributes and elements. Preformed data transfer testing using XML, XSD, and XSLT.
• Extensively work with Web-services, SOAP requests and XML assertions using Soap UI for interface testing and ensuring successful regression testing and automation testing.
• Created and Validated XML requests and responses
• Parameterized data sources using Database JDBC, XML, GRID, and CSV files for SOAP UI.
• Verified data content of XML generated, used XPATH queries.
• Creating application performance test scripts in QTP 9.5
• Script enhancements for Data Driven Testing were implemented through Quick Test Professional, developed Functional Libraries (Local and Global) for Automation Test Scripts and enhanced a suite of automation Regression Tests for parallel releases.
• Conducted various levels functional, GUI, integration, performance, and acceptance tests, and logged defects and report status management using JIRA.
• Participated routinely in meetings with team members to assess, planning, and retesting bug fixes.
• Worked with Automation team and Executed Automated Tests using Quick Test Professional in order to insure the successful deliver of quality products with in project timelines.
• Iterative testing using AGILE methodologies.
• Contributed greatly to User Acceptance Testing (UAT) planning for products in multiple release cycles including alpha, beta, and final releases. Played a major role as a POC and escaladed issues appropriately.
• Managed resource contention between ongoing development projects and urgent defects reported in production.
• Performed Back-End testing using SQL queries within the parameterized QTP Scripts to compare and retrieve data by using Database Checkpoints.
• Contributed to continued process improvement implementation achieving CMMI levels
• Applied emphasis on documentation, organizational, time-management, and planning skills to meet expectations on time to reach each sprint, despite intense pressures and aggressive timelines.

Environments: Windows XP, UNIX-AIX, Oracle 10i DB2, SQL Plus, E-Business Suite, XML, SOAP UI, WebLogic, Quick Test Professional, Load Runner, JIRA, Quality Center, Oracle E-Business Suite Java J2EE, EJB, JSP, and HTML

Quality Assurance Tester

Confidential, Amica, FL

Responsibilities:

• Developed Integration Level Testing in accordance to Requirement Specifications
• Produced Test Cases, Test Scenarios, and Test Data in accordance to Confidential ’s specifications.
• Planned and Executed Functional Testing, Integration Testing, Regression Testing, Load Testing, and for User Acceptance Testing.
• Prepared test plans and include test cases classifying them according to the functionality of the application and executed them manually using Quality Center.
• Worked with test script synchronization, check points, database connections, with ADODB, regular expressions, shared mapping variables, scripts for data validation for functional and regression testing in Quick Test Pro.
• Developed a realistic and accurate performance generation model like Online Behavior Profiling and User Demographics for doing Performance Testing.
• Conducted Performance Testing by creating GUI Virtual USERS scripts to measure end-to-end Response time using Load Runner
• Extensively worked with Oracle Database to validate integrity and checking data is consistent with Schema. Executed them using TOAD and SQL Editor. Proficient usage of SQL.
• Utilized Mercury Quality Center to store all testing results, metrics, implement Test Plan Document, create Test Cases, and to report bugs, defects, and to verify fixes from initiation to closure.
• Participated in Enhancement Meetings for re-release planning, bugs, and new enhancements.

Environments: Windows 2003, Java, Unix, TOAD, SQL Editor, Oracle 10g, IIS, ASP.NET, SQL Server, Quality Center, QTP, and Load Runner.

IT Technician/Training Coordinator

Confidential, Baltimore, MD

Responsibilities:

• Coordinated team members to evaluate and diagnose repair needs for each department.
• Initiated, responded, escaladed, and resolved problem tickets and service requests. Facilitated from the beginning to the closure of a problem ticket and reported them appropriately.
• Conducted timely problem level determination, following procedures and accurately documented issues.
• Provided folder access, mapping printers, provided shared drives access, help-desk support for off-site users.
• Repaired and upgraded PC hardware.
• Demonstrated to team members how to resolve issues, processes, and manage time efficiently for troubleshooting issues.
• Participated in training workshops for Non-IT staff & provided resolutions to assist others.

Environments: Windows, Microsoft Outlook & Office Suite, and Help Desk Suite.