SUMMARY

• I am a Senior IT Consultant and IT Professional with over 25+ years of experience in which I have played a number of successful, progressive and key roles in top organizations.
• I am seeking a Sr. IT Consultant / Sr. Manager, Program or Project Delivery Management position working with a talented leadership team as well as talented colleagues. I enjoy working in a dynamic, challenging environment that is highly interactive and collaborative.
• Over the past several years, I have successfully led and managed multiple departments, personnel and projects related to National Healthcare Reform (Affordable Care Act) for individual STATE Exchanges and Insurance Providers/Payers. Many of the projects required Service Delivery and Senior Program Management skills in order to deliver functionality with multiple dependencies (e.g. vendor and internal) and time sensitive delivery dates.
• I have successfully built and managed teams (onshore and offshore) of integration specialists (EDI/Web services), ETL Developers, DBA’s, Data Architects, Business Analysts, Project Managers and JAVA Developers working on various Health Insurance Exchange (HIX) initiatives. The efforts provided integration and transaction services for Individual Subscribers and Small Group consumer by various COTS systems (e.g. CURAM, CONNECTURE) supporting multiple state work orders (Maryland and Minnesota) utilizing INFORMATICA and WEBSPHERE toolkit (WTX) for integrated data services with both TPA and Health Care Providers.
• I have successfully led several PeopleSoft HCM upgrades and PeopleSoft Financials upgrades working with various vendors and internal stakeholders/resources. My roles varied from vendor selection, contract management, requirements definition, staff oversight, Project and Program management.
• I have directed and managed a number of AGILE software initiatives as Director / Program Manager. I have led a number of integrations with various federal agencies (CMS / IRS) and state/third party systems (MMIS, CARES, and proprietary Web Portals, TPA’s).
• I have led Division and Company development efforts in multiple technologies and toolsets (JAVA, .NET, ETL / INFORMATICA, HYPERION/ESSBASE). I successfully implemented a number of COTS products and integrations, managing multiple projects, developing and managing department budgets from $5 - $15 million dollars.
• I am an experienced Program and Service Delivery Manager of which I have successfully managed multiple projects of various sizes, budgets and technologies I have exceptional skills as a Technical Delivery Manager, business / systems analyst and process improvement specialist conducting GAP analysis and delivering solid recommendations in order to improve both business and operation effectiveness..

PROFESSIONAL EXPERIENCE

Confidential, Detroit, MI

Project Manager / Senior IT Consultant / Service Delivery Manager

Responsibilities:

• Service Delivery Lead and Project Manager responsible for implementing a number of projects related to Health Care Reform (HCR) and Health Insurance Marketplace (HIM) for the Information Management Department. Met regularly with stakeholders and executives to present project status updates, project deliverables and SLA’s. Worked across multiple departments and along with various technical resources (ETL Developers, Technical Leads, BA’s) to ensure assigned resources were on track and deliverables were met. Kept project plans, program score cards and project financials up to date. Worked with technical leads to develop project schedules, deliverables and required SDLC documents.
• Implemented several regulatory requirements which involved updates to the Corporate Enterprise Data Warehouse and surrounding data marts for Claims, Pharmacy, Membership, Accounting, Formulary and Legacy applications. Successfully implemented necessary tax reform changes required by HCR and the State of Michigan.

Confidential, Staten Island, NY

Project Manager / Senior IT Consultant / Service Delivery Manager

Responsibilities:

• My responsibilities included leading several diverse teams of Database Administrators, Data Architects/Modelers, ETL developers, BI Report Developers and Analysts for MVP Healthcare. My responsibilities include; resource management, project/resource allocations and tracking, project and executive status reporting. I am also responsible for providing technical leadership for several Corporate and IT Project Initiatives working with Solution Architects to determine technical solutions and alternatives.
• Assigned overall IT Resource Lead and Project Management responsibilities for a number of MVP Health Benefit Exchange (HBX) Initiatives and project tracks (e.g. Enrollment & Billing, Pharmacy, Wellness, Delta Dental and Salesforce.com). My role was to identify overall IT resource needs, plan and track task status for various Sprint backlog requirements associated with each HBX track.
• Met regularly with stakeholders and executives to present project status updates, project deliverables and SLA’s. Worked across multiple departments to ensure assigned resources were on track for assigned tasks and deliverables.

Confidential, Calverton MD

Director of Software Development / Program & Project Manager

Responsibilities:

• Responsible for re-engineering the BILLSPAN Financial Management product to meet requirements defined by several Health Insurance Exchanges in compliance with the Federal Affordable Care Act. Defined an overall project plan and resource strategy to meet aggressive timelines, State and Federal mandates. Responsible for building an internal development team to support in house development work. Successfully built a working prototype which was UX 2014 and 508 compliant. Worked with other cross functional teams to develop business process models, ERD’s and technical architecture.
• Assigned Program Management responsibilities for the Maryland Health Insurance Exchange (MDHIX) contract related to system integration (Interoperability). My responsibility included overall budget, staffing, project planning and Sprint planning efforts. Team used AGILE SDM methodology utilizing JIRA for task assignments and backlog tracking. Successfully completed several Sprints each 5 weeks in length. ENGAGEPOINT is the sub-prime contractor for NORIDIAN responsible for all system integration efforts for the MD HIX initiative. I worked directly with the NORIDIAN and MD HIX PMO to provide required CMS (Centers for Medicare and Medicaid Services) documentation, detailed project plans, metrics and other information related to the Statement of Work.
• Worked directly with the Sr. VP of Engineering and Sr. Data Architect to determine staffing needs and overall budget. Responsible for understanding MD HIX SOW, completing the overall project plan, deliverables and Sprint plans. Successfully mapped out 4 Sprints in coordination with 3 other project initiatives that were dependent on the Interoperability data services and State and Federal System integrations.
• Worked with the application development team (onshore and offshore), integrators and solution architects to create the service catalog to track and develop the necessary Information Services required by multiple COTS products (e.g. CURAM, CONNECTURE, eFMS).
• Team worked with QSSI to test and validate the Federal Data Hub and SSA composite services developed to support the Affordable Care Act.
• I worked directly with several vendors and the CEO to procure the necessary tools required for the project (e.g. INFORMATICA, IBM - WTX, EMBARCADARO - ER Studio) to support various infrastructure needs (e.g. IDS, ODS, Master Data Model). Negotiated contracts with INFORMATICA and other vendors for the project.
• Worked with the Infrastructure Director and team to identify the Development and Test environment needs for the Interoperability initiative. The environment was successfully set up in the Miami Data Center with a VPN connection to the MD HIX environment in FARGO, ND.
• Successfully completed a number of CMS documents required for Federal review, including a number of Interface Control Documents (ICD’s), Integration Strategy documents and others as required for the review phases. Completed several detailed integration documents (Technical Integration Packages) related to Third Party Administrator and Insurance Carrier Integrations.
• Partnered with several MD. State agencies (DHR) in order to gain a detailed understanding of the required state integration deliverables and processes. Reviewed the NIST-800 standards and processes in order to comply with the NIST standards and deliver the required information.
• Worked with State SME’s during the Elaboration phases of each Sprint to further define detailed requirements and backlog items. Utilized JIRA to create and assign tasks for each team member. Held daily Scrum meetings and Super Scrum meetings on a daily basis.
• Team members developed the necessary test scripts and use cases to support upcoming Sprint testing utilizing IBM Rational Automated testing toolset.

Confidential

Sr. Consultant / Configuration-Release Manager

Responsibilities:

• Sr. Consultant responsible for Configuration and Release Management for BAE Systems core Shared Services PEOPLESOFT HCM, Payroll, CRM / ECM, AP-ARIBA and DELTEK Financial applications. I oversaw and coordinated all Division application and infrastructure software releases (utilizing STAT and Maximus release software), communications, application migrations and overall Change / Release Management processes for PeopleSoft HCM / Payroll / CRM / ECM / AP-ARIBA. Facilitate ERP Change Control Board meetings, reporting and recently completed a Department CM FIT / GAP analysis implementing a number of CM improvements over the past several months.

Confidential, Owings Mills, MD

Manager Corporate and Financial Systems

Responsibilities:

• Successfully completed the PeopleSoft HCM/ELM upgrade (ver. 8.8 to 9.1) for CareFirst (10/3/11). This was a year-long effort working with the vendor (BTRG) that was selected during the RFP process. My responsibilities were to convert all existing interfaces and reporting to new PeopleSoft data schema’s, develop associated budget, project tasks and timelines and direct the CAREFIRST technical team. I managed all technical team activities, issues, budgets and status reporting to the Executive Steering Committee.
• Responsible for day-to-day PeopleSoft ERP support including: NA Payroll, BenAdmin, ELM, eDevelopment, ePerformance, eRecruit, Resume-Mirror, UPK, Compensations and TAX compliance.. Support responsibilities included tax updates, software patches, year-end processing (GL interfaces, W-2’s etc.), customizations, workflow modifications, new 3rd party benefit and other integrations. I also managed all external and internal vendor data integrations (over 75) for the PeopleSoft application (some utilizing Tumbleweed); including; Flexible Spending Accounts (FSA), Health Spending Account (HSA), Short-term Disability (STD), Pensions, Benefits Administration, 401K and Corporate Pensions.
• As part of CAREFIRST’s Shared Services organization, I managed a diverse department of 5 direct reports with a team of up to 30 associates and consultants with a department operating budget of over $5 million dollars. My responsibilities included oversight of 28+ core Corporate and Financial applications for CAREFIRST including: PeopleSoft HCM / Payroll (ver. 8.8 / 9.1), Oracle Financials, various back-office systems/processes, SOX Compliance, legacy, COTS, ETL - INFORMATICA.
• I supported the core cost accounting application utilizing both Hyperion and ESSBASE (DBMS) in conjunction with INFORMATICA. The product was used to calculate internal costs by division and companies in order to properly chargeback and book costs by entity. The final accounting entries were also automated to the general ledger once the transactions were confirmed. The Hyperion solution included a reporting dashboard utilized by Finance to execute various financial reports. Successfully completed an upgrade to the server infrastructure along with newer versions of ESSBASE and Hyperion.
• I also managed an off-shore support team (Accenture Consulting) co-supporting a core broker compensation application. Over a 3 year period, I was responsible for transitioning off-shore responsibilities to several CAREFIRST associates which saved over $400,000 in the support budget.
• Supported multiple versions of the FACETS claims and legacy surround system interfaces to the Corporate GL and Oracle Financials Provided technical support for all General Ledger interfaces and the Oracle Financials eBusiness Suite application ver. 11i (AR, AP, Budget, Fixed Asset modules). Responsible for all bank reconciliations, ACH processing, debit/credit card, refunds, cash and check processing for all subscribers, groups, providers and institutions. I was also responsible for all subscriber notification letters including EOB’s (Explanation of Benefits) and other correspondence.
• Other responsibilities includes support for all back-office Financial applications (Oracle eBusiness Suite vers 11.6), General Ledger, legacy applications that handle all Claims refunds, over-payments, cash-receipts, lock-box and bank-reconciliations. I also oversaw the integrations with the Feith COTS Accounts Payable Invoice Imaging and Expense Statement applications. I was also responsible for timely 1099 processing to all providers and institutions. I was responsible for all impacts and modifications related to HIPPA 5010 compliance. All changes were completed on time and on budget.
• I was assigned lead Technical Delivery Management responsibilities to deliver the new Corporate Contract Management application (from Ariba - SaaS solution) for CAREFIRST when the lead consultant resource resigned. The project consisted of integrating a number of processes with the Ariba COTS product working across multiple departments having complex integrations with various 3rd party COTS products and proprietary integration services.
• Responsible for several core Commercial Off-the-Shelf (COTS) applications that monitor Sarbanes Oxley (SOX) compliance and mandated legal filings required by various government and insurance oversight entities. I participated in a number of internal and external audits, often having to develop internal processes to comply with various audit findings.
• I was responsible for ensuring all Blue Cross Blue Shield mandated metrics (required by the BCBS association) were accurate and completed in a timely manner. The processes required multiple random data samples and various reporting requirements for Claims, Membership and Subscriber/Group touch-point metrics across multiple diverse company platforms and technologies.

Confidential, McLean, VA

Technical / Service Delivery Lead, Project Manager

Responsibilities:

• Technical Delivery Manager responsible for the PeopleSoft Financials Upgrade from version 8.4 to version 8.9. Worked with Sr. Director, Program Management Office and Sr. Management to oversee all project activities. Responsibilities includes; regular status reporting, overall cost and project planning. Worked directly with Finance Module Team Leads to plan and track all project activities, worked with various Business Area’s and Stakeholders to define and finalize requirements (custom and COTS related), responsible for conducting a business needs analysis related to training, planned and conducted all training for pre and post system Go-Live activities, responsible for ensuring methodology and SOX compliance. Worked directly with internal auditors and TQM teams during various project evaluations.
• Technical Delivery Manager responsible for overseeing a number of core initiatives for the company. The business areas supported included; Corporate Relations, Corporate Finance, Corporate Tax, Legal, Confidential Foundation, along with Project Enterprise (re-engineering effort of core business functionality - Servicing / Tax).
• Responsible for PMO oversight and governance of Finance PeopleSoft development and enhancements. Worked with Senior Management (Vice President and Sr. Director) to monitor all project costs, schedules, issues and related project activities. Ensured compliance with Sarbanes Oxley and other required internal artifacts.
• Senior Consultant and Project Manager responsible for leading the overall effort to select an EAI / EDI XML, Rosetta Net compliant, cell phone order fulfillment COTS product and solution. I was responsible for collecting customer requirements, determining selectable products and vendors, the overall scoring process and coordinating all vendor interviews. I was also responsible for developing an overall project plan, business case and development of RFI / RFP requirements for this effort. The COTS product See-Beyond was selected to replace current EDI processes and tools.

Confidential Gaithersburg, MD

Director / Sr. Manager

Responsibilities:

• Director of System Architecture responsible for identifying and researching best of breed technologies as part of the Sodexho Technology Office. Conducted quarterly Technology Council Forums, which purpose was to present and identify various technologies and technology topics to top Senior I.T. personnel at Sodexho. Scheduled and coordinated all vendor presentations to for the Technology Office to Sodexho’s Information Technology Executive Management and Business lnformation Officers.
• Represented the Corporate Technology Office for the evaluation of the first Corporate Web based Labor Management application (TempoSoft). Worked directly with the project team to define initial requirements.
• Identified and reviewed a number of new key technology solutions for Sodexho. Several cashless points of sale technologies were implemented as a result of my efforts (i.e. Freedom Pay, 2Scoot). Successfully implemented automated ordering used by Sodexho’s Sports and Leisure Division (Dial4Snax). This technology significantly reduced long concession lines at stadium events, improved customer satisfaction and increased revenue at various stadium venues.
• Sr. Manager responsible for the successful integration of Sodexho’s new Vending Financial COTS System, with the SAP FICO accounting software. The SAP project included integration with several new core Sodexho COTS applications, representing the new financial infrastructure for Sodexho USA and Canada. The new SAP FI and Vending infrastructure supported a user base of over 10,000 users.
• Responsible for all SAP / Vending 3rd party COTS vendor contracts. Worked with the Sodexho Legal Department and vendors to coordinate and finalize all SAP / Vending contract details, including software escrow agreements. Worked directly with Sodexho Information System Executives during preliminary and final 3rd party vendor contract negotiations.

Confidential, Reston, VA

Director Application Delivery and Network Management Systems

Responsibilities:

• Managed a team of 15 individuals with 3 direct reports. My responsibilities included oversight of all core company applications and the 24x7 support for a number of network monitoring applications and environments.
• Provided 7x24 production support for several key applications that monitored and collected NEC/FUJI microwave fault and performance data for the Network Operating Center. Developed a number of SLA’s for all systems supported working with the application owners. Implemented key improvements to the applications in software enhancements, performance, database tuning and data availability (Business Objects).
• Responsible for the implementation and upgrades of all custom off the shelf applications (COTS) utilized at Pathnet. This included: Metasolv’s Telecom Business System (TBS 4.2.2.7-Operations/Marketing), MAS90 (Accounting), SalesLogix (Marketing), ADP (HR/Payroll) and Micromuse (NOC). Provided technical input for all COTS RFP’s and was involved in the selection of several of Pathnet’s COTS applications, which included: Order Entry/Billing (Daleen and Quintessant) and Network Performance Management (Micromuse EMS).
• Responsible for the successful implementation of the CISCO Soft-switch, Carrier Access Billing (CABS) application. This application collected call detail records (CDR’s) from the CISCO BAMS Soft-switches and transmitted this data to a 3rd party vendor (EUR) for customer billing. Responsible for collecting all CISCO Soft-switch performance data for the Capacity Planning Department. This information was used to evaluate network performance and capacity.

Confidential, Sterling, VA

Director Finance Center Development and Support

Responsibilities:

• Directed a team of 15+ software developers, architects and DBA’s to design, architect and code Equalfooting’s Finance Center Vertical Marketplace. Worked directly with the VP of New Product Development on business requirements. Managed a budget of $1.5 million dollars and successfully implemented 3 major releases of the product.
• The Finance Center vertical enabled Internet users to apply for multiple loans (SBA, Line-of-Credit, Term or Equipment Leasing) and receive instant loan offers within 2 minutes. Loan applications were funded by 9 lending partners, several of which were fully integrated utilizing XML / Webmethods technology. The Finance Center application utilized Java 1.2, Oracle 8i. WebMethods and WebLogic technology and utilizing object oriented and component based architecture.
• Responsible for the successful B2B integration with several credit bureau’s (e.g. FairIsaac, TRW, Dunn & Bradstreet; LiquidCredit) utilizing XML/Webmethods technology. Successfully completed a number of B2B integrations with severallending partners that utilized instant loan decision capabilities.
• Managed a software development and support team with 2 direct reports responsible for supporting Fannie Mae’s mortgage loan asset service system (LASER) with $500 million dollars in mortgage revenue and loan delinquencies. Successfully completed Y2K assessment, remediation and compliance for the LASER System. Oversaw the planning, implementation of the Disaster Recovery Plan, which met all disaster recovery test criteria