PERSONAL SUMMARY:

Have excellent analytical, verbal, and written skills. Enjoy the opportunity to work with others in a team - oriented position. Organized, thoughtful, and disciplined. Excel under pressure and a proven leader. Proficient at coordinating multiple tasks, implementing viable solutions to problem areas, and successfully completing the most challenging mission-critical projects.

AREAS OF EXPERTISE:

• Out Sourcing
• Risk Management
• Quality Assurance
• Supply Chain Management
• Scheduling And Cost Control
• Project & Program Management
• Network Design And Implementation
• SEI’s Capability Maturity Model (CMM)
• Team Building
• Change Management
• Contract Management
• Business Management

SOFTWARE:

Primavera

Microsoft Visio

Microsoft Office

Microsoft Project

Microsoft Windows

Microsoft Exchange

SAP

UNIX

HTML

Visual Fox Pro

Novell NetWare

Microsoft Access

Microsoft NT Server

Microsoft Front Page

Microsoft SharePoint

PROFESSIONAL HISTORY:

Project Management Office (PMO) Manager

Confidential

Responsibilities:

• Managed the daily activities of a Project Management Office specializing in business analysis and project management, high-tech computer networking, new product introduction (NPI), and wireless (cellular and WAN) industry projects.
• Additionally, managed overall project portfolio risk management, contract management, schedule and cost control, and overall project portfolio quality assurance.
• Establish project management methodology, policies, and procedures for delivering all projects including project life cycle process, lessons learned d Confidential base, estimation process, cost control process, and schedule control process.
• Consulted on IT project management processes and policies at Confidential .
• Developed course materials and instructed in project management and business analysis.
• Consulted with Leander Independent School District’s IT department on project management processes.

Sterling Project Manager

Confidential

Responsibilities:

• Managed the daily activities of a new product introduction (NPI) effort to deliver the water utility industry’s first residential solid state water meter for North America.
• Duties included project risk management, contract management, schedule and cost control, and overall project quality assurance.
• Core project team consisted of multiple people from several different countries ranging in skill sets from non-degreed draftsman to PhD scientists.
• Budget for project was in excess of six million dollars.
• Established project management methodology, policies, and procedures for delivering all projects including project life cycle process, lessons learned d Confidential base, estimation process, cost control process, and schedule control process.
• Completed development of the company’s first detailed Product Requirements Document (PRD).
• Completed development of the company’s first detailed New Product Introduction (NPI) life cycle.

WAN Project Manager

Confidential

Responsibilities:

• Managed daily aspects of WAN projects to include risk management, customer interface, schedule and cost control, and overall project quality for the largest national service provider of fixed wireless and fiber wide area networks for Confidential school
• Designed and deployed a Layer 3 network diagram tool that reduced development time by 80%.
• Managed a total of five network projects (some exceeding 1000 miles) and two development projects.
• Reviewed and consulted on PMO processes that resulted in the unification of test metrics and overall cohesiveness.

Program Manager

Confidential

Responsibilities:

• Managed technology selection, customer satisfaction, quality, introduction of new software versions (NPI) leveraging CMM processes, support plan development, continuing improvement, manufacturing, and product roadmap.
• Worked with a cross-functional team from Supply Chain, R&D, product marketing, and Confidential Financial Services.
• Defined and managed processes as wells as developed and drove project plans.
• Managed metering escalations and acted as a single point of contact for customers and Confidential groups.
• Assisted with the establishment of a Support Center in India.
• Reduced maximum customer billings from 29 to 0 within four months.
• Increased monthly customer billing measurements from 88% to 98% within six months.

Program Manager

Confidential

Responsibilities:

• Managed the delivery of some of the most powerful fault-tolerant solutions in the world.
• These systems powered more than 100 stock and commodity exchanges, including 14 of the world's largest; they supported 95 percent of the world's securities transactions; they helped process two out of every three credit card transactions and three out of every four electronic funds transfers; and they helped control 65 percent of the world's telecom infrastructure.
• Responsibilities included analyzing and managing project milestones; communicating schedule impacts to cross-functional project teams/virtual teams and escalating as necessary to maintain project plan integrity.
• Monitored and reported project progress versus milestones ensuring manufacturability and testability of new and existing products with a constant focus on value engineering.
• Created, reviewed, and approved Engineering Change Notices, Process Change Requests, and developed Manufacturing Plans. Coordinated with customers, marketing, operations, engineering, logistics, materials, software, production, and suppliers to ensure timely design and materials delivery in support of new/existing product builds.
• Delivered 2.5G and 3G SS7 solutions to the telecommunications market.
• Senior member of the Non Stop Engineering Division Component End of Life Core Team.
• Senior member of the team that delivered the telco industry’s first fault-tolerant SNMP solution running an SCTP protocol.

Corporate Information Technology Manager

Confidential

Responsibilities:

• Managed all activities associated with implementation and operation of the IT Department.
• Designed and implemented corporate intranet used to conduct 100% of the corporation’s business.
• Created IT department, hired personnel, and wrote policies and procedures leading to ISO 9002 .
• Implemented production control and computer integrated manufacturing (CIM) solution that processed 100% of the corporation’s orders across two states.

Project Management Office (PMO) Manager

Confidential

Responsibilities:

• Managed all project and corporate operations at Confidential as well as all activities related to the establishment of the PMO.
• Negotiated and implemented strategic partnerships with corporations like Confidential to established Confidential as a leader in home automation, telephony, high-end electronic security, and systems integration.
• Developed and implemented marketing plan to attract and retain customers.
• Prepared proposals that won more than 10 Government service contracts for implementation and support of IT systems.