SUMMARY

• 15 years of experience in system requirements analysis, application development, data analysis, data reporting, and project management for both private and government sectors.
• Excellent communication skills in interacting with business users and technical team members.

PROFESSIONAL EXPERIENCE

Confidential

Perform System Analysis

Responsibilities:

• Selected member of BSC Market Alignment and Organizational Transform Initiative team; conduct BSC internal system architecture current and gap analyses; implement immediate and long term future automation projects to meet the Affordable Care Act mandates and to improve care to over 3 million members.
• Perform lead system analyst role in implementing several big initiative carrier online documents fulfillment projects; work closely with operation, marketing, sales, vendor management, product development, and IT to improve BSC healthcare marketing and legal documents internal automation and external distribution processes.
• Perform data analysis and mapping responsibilities in several data exchange EDI projects related to plans, claims, enrollments, and downstream health documents distributions.
• Conduct system requirement gathering and documentation through engaging large number of stakeholders from cross functional departments in JAD sessions; work closely with management, development architects team, and PMO office to deliver business and technology solutions.

Confidential

Responsibilities:

• Analyzed and enhanced the client e - Services Portal system used to track health facility compliance with the seismic safety requirements and Inspector of Record certifications.
• Confirmed COTS capabilities and refined business requirements. Evaluated existing business and technical documentation and identified areas lacking completeness and traceability.
• Performed complex data analysis and data reporting requirement gathering.
• Established a baseline from existing business, technical documentation, as well as existing process flows.
• Led requirements definition sessions with end users to successfully define and document detailed business requirements and process flows. Developed use cases, scenarios, sequence, class diagrams, testing, and training materials.
• Facilitated and participated in system testing, training, and post implementation.

Confidential

Responsibilities:

• Extracted system and functional requirements from mainframe systems; developed system analysis and technical design documentation for mainframe to web based system migration. Regularly planned and led requirement gathering sessions with project stakeholders and management.
• Translated the requirements for database development team and collaborated with DBA in designing database tables, queries, triggers, SSRS reports, and performance tuning.
• Performed project management roles in project planning, execution, monitoring, testing, and delivering phases. Functioned as IT liaison between business users and IT team, and between the Department and other statewide agencies.
• Worked with system integrators and 3rd party software vendors to perform software evaluation, vendor selection, integrations and customization requirements analysis. Worked on various State and Federal grant proposals, implementations, and audits.
• Worked on overlapping projects with varying sizes, functional areas, and timelines. Some examples of the projects are personnel and asset management system, detention facility inmate management system, DOJ fingerprint mapping, criminal history database, state and nationwide system integration, mainframe CJIS system conversion, Juvenile and Adult Probation case management systems, and risk assessments program.

Confidential

Responsibilities:

• Provided consulting services to company’s web redesign project, responsible for developing project charter, feasibility studies, creating project plans, and conducting requirements analysis.
• Translated the business requirements into database technical designs. Documented the data flow, ERD, and use case diagrams. Designed databases and programmed using SQL queries, stored procedures, triggers, jobs, and SSRS reports.
• Researched market condition and software integration partners, worked with vendors on contracts and system integration. Performed project leadership roles and project oversight.
• Designed and developed applications for CPS accounting, candidate tracking, and exam certification departments; developed the certificate exam application and candidate tracking systems for the State of California (DHHS), the State of Florida, and the City University of New York. Developed applications in classic ASP, ASP.NET, C#.NET, XML, web services, and SQL.
• Participated in and led the system analysis process; documented functional requirements and technical specifications.
• Designed and developed customer billing system in using VB Script, classic ASP, and MS Access for accounting department.
• Prepared test plans, data migration plan, and user training documentations. Interacted with end users and IT staff during requirements analysis.
• Produced billing activities reports to the management.
• Designed, developed, and maintained multiple e-commerce auto dealer supplies retail web sites in JavaScript, VB Script, FrontPage, and graphics design tools.
• Managed the inventory/billing database in MAS 90 accounting system; developed bill of material inventory module; and developed inventory reports in Crystal Report Services for management.

TECHNICAL SKILLS

• Project management and system analysis skills in system requirements gathering, planning, execution, and monitoring using industry standards, diagramming techniques, Microsoft Project, UML, Visio, Photoshop, MS Office Suite.
• BI skills in database design, data modeling, and reporting. Extensive development skills in programming with SQL Server, queries, stored procedures, triggers, views, jobs.
• Development skills in .NET, Visual Studio ASP.NET, VB/C#.NET, Web Services, HTML, DHTML, JavaScript, CSS.