SUMMARY

• A goal oriented professional with over 20 years of experience in Infrastructure Management (Server, SAN, Backups, Networking etc.), with at least 12 years in Project & program Management.
• Highly effective communicator and team leader with proven ability in people management, building consensus, long - term relationships with internal and external customers by establishing a high level of trust. Extensive experience working with cross-functional on-shore and off-shore teams.

TECHNICAL SKILLS

• Team building
• Project Management
• Communication skills
• Vendor Management
• Customer Service
• People skills

PROFESSIONAL EXPERIENCE

Confidential, Texas

Senior Infrastructure Program Manager

Responsibilities:

• USD 500 - 650 M transition and transformation program is being executed as a global delivery program.
• PepsiCo has selected HCL as their partner to support their IT requirements globally.
• All IT assets are being transitioned to HCL Technologies
• Roughly 600TB of data on 800 servers across three datacenters in Brazil, Argentina & Mexico is being migrated to datacenters in Plano & Richardson.
• I was integral part of the team during contract signing and closure as well.
• This program not only included migrating/transformation servers from the three DCs mentioned above, but also setting up in-region and out-of-region Disaster Recovery amid constant change request from the client.
• 45% of the transformation has been completed till date and is on target to complete by Aug 2015.
• As a transformation lead for Latin America (LA) sector, I was also responsible to ensure that transformed/migrated estate is handed over to Steady-State (SS) team for support.
• USD 100 M transition and transformation program is being executed as a global delivery program.
• Nokia is transitioning their support with HP to HCL as global initiative to help streamline cost, which in turn is expected to help
• As part of the transformation team in Americas, I was responsible for planning, budgeting, resourcing & executing the program in Americas
• The transformation program includes the new data center build from scratch for server migration, MyCloud infrastructure build, BYOD infrastructure build, VLAN cut-overs and ramping down existing data center.
• This was an extremely fast paced IS transformation is being executed in a period of six months.
• New Data center was stood up in one month and data migration initiated in the month of Aug, 2013
• Data migration was completed in three months.
• Data center in Dallas was ramped down in 15 days to meet project’s timeline.
• MyCloud & BYOD infrastructure build, VLAN cut-overs too were accomplished during this time period.
• The project closure has been initiated and will be completed by the end of Jan 2014.

Confidential

Worked as PM Lead

Responsibilities:

• USD 40M high visibility project to consolidate Confidential & Young's IT infrastructure from 700 location spread out globally, into three data centers one each in New Jersey, Germany, Singapore, and five data rooms.
• I was given the responsibility of planning, resourcing, budgeting & executing branch office deployments and data migration from branch offices into datacenters in Toronto, Secaucus & Buenos Aires.
• The budget of $5M assigned for Americas was tracked and managed with weekly report being provided HCL’s executives.
• Planned and executed the program for Americas collaboratively working with project managers assigned for Canada and Latin America.
• Planned & migrated 130 file, database & Lotus Notes servers from across the country into the Secaucus, NJ datacenter over a period of six months.
• Volunteered to take on additional responsibility of migrating 30 servers from various branch offices in Finland to Frankfurt, Germany to help the program complete meet delivery deadline.
• Building relationships with key stakeholders in each major region helped is removing road blocks during execution and prevent any escalations.
• All stakeholders were kept informed in a weekly status reports and conference call when required to provide clarity and transparency.
• Program was kept abreast of planning and execution status via weekly reports.
• Helped draft the statement of work to be performed during each phase of the project from initiation to closure, including disposal of the equipment at Confidential & Young’s location after migration is complete.
• Developed new and modified existing processes to suit the customer's requirements for the project.
• Worked collaboratively with other PM's on the team to develop swim-lane diagram, showing parties responsible for processes in each of the project's phases for clear demarcation of responsibilities.
• Worked closely with off-shore technical team and other PM’s spread across the globe to create a detailed work down structure (WBS) for various phases of project execution, to enable clear understanding of roles & responsibilities for each activity to be executed.
• Compiled a draft of the master project plan by rolling up project plans developed by other PM’s for various phases of the project.
• Proof of Concept will be executed beginning Aug 2011, after a common understanding of project plan for POC, WBS and other related activities has been established between both parties.
• Used MS Project to track project progression.

Confidential, Dallas, TX

Infrastructure Project Manager

Responsibilities:

• High visibility project for relocating 20 servers comprising of LINUX, HP-UX, Solaris, Windows, VMWare and tier one disk array from one Data Center to another. Project scope included moving servers between Data Centers, consolidating them, moving redundant servers into storage and returning the systems to business in 24 hours.
• Customer buy in was achieved after extensive planning and assessing risks involved and set procedures to mitigate them to minimize the impact on the business.
• Worked stake holders within business units to define the scope of the project, requirements and priorities. Drafted the in-scope and out of scope items to minimize the confusion.
• Developed the project management plan. WBS used to manage critical path of the project.
• Worked with cross functional team to make sure the new data center has proper cooling and power requirements to meet the needs of the servers to be moved.
• Worked closely with the network team to ensure all the networking gear, switches, routers and the WAN link were functional.
• Worked with external vendors and internal staff to coordinate the move.
• Managed resources and vendors involved in this migration.
• Worked closely with the business units, while gaining their confidence in the plan to consolidate the non-critical business databases on few servers and move them to Dallas location, in the new facility.
• Project plan was drafted using rolling-wave planning by involving resources from the various departments.
• First phase of the project has been completed two days before deadline and 5% below stipulated budget.
• Compiled and presented status reports to executives.
• Weekly project updates about schedule, budget & potential risks were being shared with higher management via dashboard created using MOSS (Microsoft Office Sharepoint Services) technology.
• Executing a high profile project for ELOA (Essilor Labs. of America) with a total budget of $1 Million. The scope of the project is to convert 65 labs across the nation from SCO / Informix SE to LINUX / Informix SE in VMWare environment
• Tracking processes in critical path to make sure the project stays on track
• Keeping track of open items and issues list using MOSS (Microsoft Office Sharepoint Services)
• Developed the WBS (Work Breakdown Structure) working with the team. WBS was used to create schedule and estimates.
• Used MS Project to track project progression.
• Helping resources resolve networking issues during migration
• Tracking and resolving issues related to these migrations, in weekly meeting
• Tracking schedule & budget and providing timely updates to the stakeholders via dashboard using MOSS
• Gathering feedback from customers and addressing any issues they have reported

Technology Refresh

Confidential

Responsibilities:

• Two phased project with $750,000 budget
• In the first phase the SAN fabric was being replaced and in the phase two the back end disk array will be replaced
• Helped draft the project charter
• Project plan was drafted using rolling-wave planning by involving resources from the various departments
• First phase of the project has been completed two days before deadline and 5% below stipulated budget.
• Expected execution of the second phase to begin in Nov 2010
• Weekly project updates about schedule, budget & potential risks were being shared with higher management via dashboard created using MOSS (Microsoft Office Sharepoint Services) technology.
• Executing a high profile project for ELOA (Essilor Labs. of America) with a total budget of $1 Million. The scope of the project is to convert 65 labs across the nation from SCO / Informix SE to LINUX / Informix SE in VMWare environment
• Tracking processes in critical path to make sure the project stays on track
• Keeping track of open items and issues list using MOSS (Microsoft Office Sharepoint Services)
• Developed the WBS (Work Breakdown Structure) working with the team. WBS was used to create schedule and estimates.
• Coordinating the migration effort with resources
• Helping resources resolve networking issues during migration
• Tracking and resolving issues related to these migrations, in weekly meeting
• Tracking schedule & budget and providing timely updates to the stakeholders via dashboard using MOSS
• Gathering feedback from customers and addressing any issues they have reported
• Changes to the project scope once approved by the stake holder were incorporated into the project plan after approval from change management. Change in scope were also reflected in project’s budget and timeline.
• High visibility project for relocating 20 servers comprising of LINUX, HP-UX, Solaris, Windows, VMWare & tier one disk array from one data center to another. Project scope included moving servers between data centers, consolidating them, moving redundant servers into storage and returning the systems to business in 24 hours
• Helped draft the project charter
• Customer buy in was achieved after extensive planning and assessing risks involved and set procedures to mitigate them to minimize the impact on the business
• Worked stake holders within business units to define the scope of the project, requirements and priorities. Drafted the in-scope and out of scope items to minimize the confusion
• Developed the project management plan. WBS used to manage critical path of the project.
• Worked with cross functional team to make sure the new data center has proper cooling and power requirements to meet the needs of the servers to be moved
• Worked closely with the network team to ensure all the networking gear, switches, routers and the WAN link was functional
• Worked with external vendors & internal staff to coordinate the move
• Managed resources & vendors involved in this migration
• Setup & deployed the UAT (User Acceptance Test) with end users after servers were relocated
• All production servers were returned to business within the stipulated time frame. Remaining servers were brought online based on the priority accepted by the customers during initial buy in
• Worked closely with the business units, while gaining their confidence in the plan to consolidate the non-critical business databases on few servers and move them to Dallas location, in the new facility

Confidential, Texas

Senior Systems Administrator

Responsibilities:

• Responsible for entire IT infrastructure including desktop, network, firewall, corporate web-site, Windows & HP Servers’ support and maintenance.Project: Data Center migration from California to Texas
• Project was to be executed on a tight deadline of six months
• Worked with cross-functional teams to device the project plan and drew risk monitor & control plan
• Designed and oversaw the construction of the new data center before the move, in Texas
• Planned and coordinated the deployment of the network infrastructure, cabling for phone and network access to the servers.
• Interfaced with external customers and vendors to move entire IT (Information Technology) infrastructure
• All IT infrastructures like file-servers, tape library, e-mail servers, web-servers were up and ready for business transactions two days after receiving them in Texas.
• Interacted with external & internal customers on a regular basis to ensure that their needs are being addressed by the IT team in a timely manner.
• Performed a weekly follow-up on pending customer issues and provided an update to the customers
• Installed and configured CISCO PIX firewall for secure access to the internal servers
• Developed, implemented and monitored network security policies to protect sensitive customer data
• Managed a year long project to allow remote users access to internal network
• Collaborated with various business functions to understand their requirements in case of the true disaster recovery (DR) and their expectations of try business continuity.
• Setup domain controllers to automate single sign-on onto Windows servers
• Devised and deployed password and access control policies on the file-server
• Helped daft and implement the disaster recovery (DR) & business continuity plan