ACCOUNT MANAGER Resume Hawthorne, CA - Hire IT People

SUMMARY

A results - oriented professional with qualifications relating to CUSTOMER SERVICE, ACCOUNT MANAGEMENT
AND MANUFACTURING. Possess outstanding communication and interpersonal skills. Interact effectively with individuals
from highly diverse backgrounds, disciplines and is resourceful and adaptable.

TECHNICAL SKILLS

Specialize at developing and maintaining long-termclient relationships
Strong communication and management skills toeffectively explain technical information in clear andconcise manner
Customer Service with the ability to meet or exceedexpectations
Possess excellent follow-up and prompt resolution topending issues
Data entry experience on varied platforms including EDI

PROFESSIONAL EXPERIENCE

ACCOUNT MANAGER

Confidential, Hawthorne, CA

Responsibilities:

Manage the Boeing account for this ISO 9100-rated manufacturer of aircraft insulation.
Oversee order processing and shipment of products for both new aircraft and the supplementary aftermarket.
Interface closely with manufacturing facility ensuring guidelines and schedules for new aircraft production and
aftermarket shipments were achieved Follow up after shipment delivery to ensure customer satisfaction.
Review and provide quotations (RFQ) via client portal.
Ensure client contractual terms are met Interface with Engineering to ensure that any design issues wereresolved to client's satisfaction.
Address and resolve any customer complaints about company products/shipments.

CUSTOMER SERVICE MANAGER

Confidential - Santa Ana, CA

Responsibilities:

Implemented policies/procedures for call center services for the healthcare industry.
Continually monitored results and prepared reports for the VP of Operations.
Provided training to call center representatives on enrollment process of new members Worked with call center
representatives on presenting professional image to potential client.
Maintenance of enrollee files for healthcare program.

CUSTOMER SERVICE REPRESENTATIVE

Confidential - Orange, CA

Responsibilities:

Oversaw and maintained records on over 100 active accounts for manufacturer of temperature sensors and probeassemblies.
Gathered information on client needs and produced individualized quotes.
Input order information and commissions.
Interacted with engineering on custom designed products
Communicated with production to determine manufacturing lead-time
Completed follow-up calls to clients to ensure all requirements met and resolve any issues