SUMMARY

• Extensive implementation and support experience with Salesforce.com Sales and Service Cloud modules, and Confidential field service modules.
• Business Intelligence, and Oracle ERP systems. PMP and Salesforce.com Admin 201, Consultant 201

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• A privately held company specializing in field service management applications based totally on teh Salesforce.com platform. Awarded teh Salesforce.com Product of teh Year when introduced, Confidential is teh only full field service management application available within Salesforce.com’s AppExchange.
• Serve at Project Manager for client implementation and upgrade projects. Provide standard and custom implementation services to clients based on their needs.
• Direct Confidential implementation projects to implement initial or replace legacy field service applications. dis results in a significant reduction in support cost due to teh adoption of cloud computing concepts within Salesforce.com to replace legacy application server, software, and support services networks. Field service technicians can use any smarphone of iPad2 devices to complete their work order assignments in lieu of dedicated terminals and similar devices.

Confidential,

Implementation Consultant (Salesforce.com)

Responsibilities:

• A DFW area based premier partner for Salesforce.com specializing in Sales Cloud and Service Cloud implementation and support services.
• Serve as Admin and Consultant certified Engagement Manager and/or Solutions Architect for Sales and Service Cloud applications from Salesforce.com.
• Directed or supported over one dozen client Sales and Service Cloud implementation and support efforts. Streamlined and reduced sales and customer service processes while eliminating duplicate data. Managed full life cycle implementation processes of requirements gathering, SFDC design and configuration, custom objects development, preparation or reports and dashboards, and user training processes.

Confidential, Dallas, TX

Corporate Account Manager

Responsibilities:

• A Dallas area non - profit professional, executive, and technical networking organization specializing in assisting area members in job networking and placement assistance.
• Serve as a Corporate Account Manager for Dallas based non-profit organization.
• Serve as teh Project Manager for teh feasibility study to implement teh Salesforce.com system to replace existing member and employer contact system for over 5000 members.

Confidential, Richardson, TX

Director - Program Management

Responsibilities:

• SalesForce - Led teh implementation of teh SalesForce.com CRM system at tekVizion to replace spreadsheet based client contact and proposal tracking system. Reduced sales lead and proposal tracking efforts by over 50%. Also served as system administrator.
• Cisco / Microsoft - Managed over 250 partner certification tests yielding over $1,000,000 in annual testing revenue for tekVizion. Established a client customer satisfaction score card that yielded improved customer satisfaction rating exceeding 90%.
• VarTec Telecom - Led tekVizion efforts to close $7Million, multi-year telecom systems development, implementation, and support contract based on SDLC methodologies that saved VarTec over $2,000,000 per year in costs.

Confidential, Plano, TX

Managing Consultant

Responsibilities:

• Blue Cross Blue Shield-Arizona - Directed multi-year Health Care claims processing / data warehousing development and support effort representing over $1,000,000 in annual billings.
• TXU - Led managed services team for PeopleSoft financial systems maintenance project resulting in over $3,000,000 per year in billings.
• VarTec Telecom Led sales and delivery aspects of a multi-year Local Number Portability application to a $2 Billion local telecom provider. Contract resulted in savings to Vartec of over $2,000,000 per year.
• Phillips Petroleum - Directed an Enterprise Architecture Planning study for Phillips resulting in recommendations for cost savings for short and long term enterprise systems roadmaps for their exploration and downstream distribution systems prior to teh merger with Conoco.

Confidential, Irving, TX

Manager, Information

Responsibilities:

• Fritz Company - Directed multi-year development and implementation of ocean export / customs clearance system for Fritz. Teh project utilized SDLC methodologies augmented with RAD/JAD to accelerate teh project schedule. dis project effort resulted in over $1,000,000 in savings in teh rollout of teh new standardized systems to over 80 offices.
• Checker, Schucks, Kragen - Directed IT Assessment study for Point of Sale and Back Office systems requirements for an auto parts retailer. Teh implementation of teh IT Assessment recommendations resulted in avoidance of new IT project costs in excess of $500,000.

Confidential, Dallas, TX

Business Solutions Architect

Responsibilities:

• Established teh start up operations of Sequent Professional Services group in two months for a seven-state region.

Confidential, Richardson, TX

Manager - MIS

Responsibilities:

• Directed teh implementation of updated workflows processes and new Oracle financial and service management systems resulting in a savings of over $400,000 per year in mainframe applications and operations support costs.
• Standardized and implemented new desktop PC systems that eliminated unregistered software. Established controlled software distribution and use model resulting in a savings of $100,000.
• Managed teh design and implementation of PC-LAN and X.25 packet data network systems resulting in savings of $200,000.
• Implemented and supported distributed CDC HRMS system and a centralized CDC Payroll system resulting in over $100,000 per year savings.

Confidential, Dallas, TX

Senior Manager, Consultants To Management

Responsibilities:

• Managed teh initial project planning, vendor selection, and implementation of financial systems for over one-dozen electric and gas utilities.
• Authored general design requirements templates used to accelerate teh initial stages of a systems selection and implementation project resulting in savings to clients of over $75,000 per project.