SUMMARY:

• 16 + years of rich experience in IT industry. 14+ years of experience of solid ERP PM, Product delivery support, system integration, change management, audit compliance, Incident manager, ERP process validation, vendor management, strong SDLC,cloud and mobile application, Agile, ASAP, waterfall methodologies and business by design consulting experience involved in engagements spanning from Fortune 100 companies to start - ups. Sound background in applied business practices from Implementation to product support to meet SLA for the organization within diverse industry environments.
• Adapt at communicating and operating in fast-paced and complex environments of diverse business cultures with strong interpersonal and communication skill.
• Strong ERP process experienced with end-to-end process design and configuration and implementation.
• Ability to effectively manage internal teams and external vendors for consistent project delivery.
• Evaluate the design and effectiveness of technology controls throughout the business life cycle.
• Configures ERP solution to meet the business need as per standard business best practice and developments.
• Work with IT, Security, and internal business units to definebusiness strategy and support leading to different roadmaps to complete the task.
• Ability to drive the project forward with a sense of urgency and see both the ‘big-picture’ and understand detail of issues. Able to multi task multiple projects, issues and tasks.
• Effective communication skills within cross-functional as well as multi-national teams
• Confident in providing internal and external interface at the management level.
• Achievement-oriented track record of professional advancement and increasing responsibility. Coordination of integration & regression testing Configuration of SAP Logistics specialty functionality Design & development of end-to-end processes.
• Experience with localizations and global SAP implementations understand and meet Service Level Agreement for support environment to meet end client expectations.
• Assist in development of strategies, implement plan and assure that all work is consistent with IT strategies.
• Responsible for the overall development and execution of business production support process/crisis management.
• Ability to write and create functional specs, project / go live plans and their roadmaps.
• Business requirements and create Detailed Design Specifications act as support role and testing.
• Work with users to ensure that development efforts are meeting the users' needs with offshore team.
• Deep understanding of enterprise applications and have expert knowledge of business, system process design and implementation.
• Decision player whether to build, buy, or partner with vendor for key application capabilities required to deliver the projects from BP to production.
• Highly innovative, strong analytical and problem solving skills and able to work with people from different backgrounds.
• Successfully implemented SAP certification for High-Tech and Medical Device for SMB(>500million) market companies. Integration lead between Sales force /Service MAX and Big Machine (CPQ) in Agile environment.

TECHNICAL SKILLS

ERP Modules: ECC-Sales & Distribution (SD), Materials Management (MM) Logistics Execution (LE), Production Planning (PP) Security Roles (Basis) Service Management (SM) Warehouse Management (WM), CRM, SAP Retail, GTS, SAP-ALL in One, SAP Fast Track, SAP Vertical Ind. Solutions.

Most recent version: SAP R/3 4.7 MY SAP ERP, ECC 6.0 SAP Retail, SAP ALL in One, SAP Fast track.

Cloud Applications: Sales Force, BMI (CPQ), Service Max, Docu Sign, etc.

SAP Integration / Middleware: XI, Boomi, CRM (Web services (java), portal, Sales ForceProject Utilities MS Project, Access, Notes, Outlook, MS Office

Reporting: Service Now, Remedy, Altaris, BI,Qlikview

Industries: Consumer Packaged Goods, Retail, Professional Services, High Tech Manufacturing, Medical Devices, Semiconductors, Vertical Industrial Solutions.

PROFESSIONAL EXPERIENCE

Confidential, Fremont, CA

WW ERP Business Application Sr. Manager, Integration, Architect

Responsibilities:

• Manage the team which are responsible for development and maintenance of interfaces with ERP to non- ERP systems in order to meet the system need.
• Experience in implementing project from blue print to cut over and go live and support after go live.
• Act as a solution architect responsible for design /development and integration of other application to ERP applications v/s other (cloud) application.
• Prioritizing requests and delivering across multiple projects.
• Responsible for delivering the business solution based on the user’s requirement.
• Checkout for budgeting, hiring for projects and using the existing resources for projects.
• Support new methods and implement them to improve the business process based on critical business on demand requirement by meeting the compliance requirement.
• Manage offshore / onsite business application maintenance support with strong people management and team building skills.
• Maintain vendor relationships with systems software suppliers & consultants along with their cost and licenses.

Confidential, CA

Principle Architect, Program Manager

Responsibilities:

• Worked as a Principle Solution architect, managing projects as well IT support team to support the current business model.
• An architect and a team player for Sales Force /Service Max /BMI and SAP integration implementation via boomi.
• The project follows Agile Methodology followed by scrum to complete sprints.
• Work with IT, Security, and internal business units to definebusiness strategy, support and roadmaps.
• Work in different vendor to meet the internal team demand
• Setup the Idoc process, account created in SAP are updated live in SFDC by using Boomi as middleware.
• Was responsible for various interfaces for salesforce and servicemax and big machine.
• Opportunity is created in Sales force, QT in BMI, Services (work order /contract/Install base) in service max and SO in SAP. (limiting the use of Sap CRM and Lotus notes)
• Lead companies IT business support with onsite and offshore team and priorities task as per business need.
• Implemented and lead Medical Excise tax, a government imposed tax on Medical devices. - Excise tax
• Lead the project for merging 2 companies process into one based on acquisition - X-Ray Division
• Help and participated in key decision for GTS project to go live along with application maintenance.
• Played the key role along with basis and development team to improve system performance by redesign the reports and other usage.
• Help in mobilizing SAP.
• Worked and redesigned different RICEF to improve the issues related to system performance and revenue recognition.
• Lead the onsite and offshore business production support model to meet SLA and collaborate across all levels of the organization.

Confidential, Sanjose, CA

Project lead Solution Architect ERP(SD/MM)

Responsibilities:

• Managing a team of onsite and offsite with hand on work experience within SAP for various business processes by design. Implemented the security rule, credit profile, risk analysis.
• Experience indirectly managing a global, diverse team and ability to drive the project forward with a sense of urgency.
• Coordinate daily activities within team and business to make sure business run smoothly.
• Helped in improving the business functionality from SAP point of view by modifying the core custom programed and change to standard SAP business best practice to meet the company’s need.
• Help in improving the IT ticketing system and overall IT business process and training.
• Expertise in implementation business process, post support, sale, service after sales.
• Improved the overall scenario for OTC and Intercompany scenario.
• Design the business model between SAP ECC and sales force
• Advisory as part for acquisition od the new business which was part of the business design.
• Subject included like Account/ Contact /compensation, covers Reporting/Analytics, Contracts, lead and Opportunity. Customizing forms to meet the need for their campaign.

Confidential, Fremont, CA

Project Manager /Business Analyst (SD/MM/PP)

Responsibilities:

• Worked as SM for Semiconductor Company, who is leading supplier of dry strip and rapid thermal processing equipment.
• Manage operating and project funding, billing, & expense allocation for other projects.
• Managing a team of onsite and offsite with hand on work as well on various business processes.
• Proven track record of working with IS&T to bring projects to market on time.
• Coordinate daily activities to make sure business run smoothly by leading production support team.
• Implemented procure to Order to cash, pay cycle, PO/PRQ/MIRO/LIV.EDI for logistics to third party.
• Implemented local RBU for different countries like Korea for local sales which include the business process like
• Stock transfers between plants, Inter and cross company STO process, Order to cash and procure to pay cycle for spares and their return, print output forms, which include credit and debit for customers.
• Define detailed project tasks with SAP migration and monitor its progress on ongoing basis.
• Performs daily activities as well which include configuration of logistics /pricing /Taxes as well.
• Implemented new Pricing and Tax condition for KR/Europe where VAT =10 and 19%.
• Manage and Implement country version of SAP best practice for local RBU for EMEA for MTO and MTS cycle.
• Manage, lead and work day-to-day business activities using Altaris tool.
• Implemented revenue recognition for the new company code.
• Guided Business users as how to store the document in a common place for engineering design and others.
• Design the business process by keeping the business professional aligned with it as the project moves on by using "SAP best practice" and to make sure everything goes smoothly from project planning to final rollout by managing the team onsite and offshore.
• Excellent communication and negotiation skills in addition to the ability to deal effectively with ambiguity.

Confidential

Confidential, CA

Responsibilities:

• Build the SAP system for implementing Vertical Solution project, which include SAP SD/MM/PP/FI/WM module on High Tech industry, which include semiconductor companies.
• And also implemented for Vertical solution for Medical Device companies.
• Based on system required all BPP and configuration guide document were made including Tax, STO and pricing, Tax, info record for intercompany process
• Manage the team of 8 Professional with hand on work with them.
• Plan and monitor the teams' workload and provide day-to-day direction to team members.
• These projects are implemented locally coordination with SAP America.

Confidential, CA

Project Lead/Manager for implementing SAP

Responsibilities:

• Implemented SAP All in One for High Tech industry.
• Modules included SD/MM/FI/ and BI for reporting.
• This implementation is for 16 weeks for the companies under $ 500 million.
• Implemented this project on behalf of SAP and Bramasol.
• Manage team of 12 professional.
• Process includes Procure to pay for Asset and Order to Cash business scenario along with reporting.

Confidential, Raleigh, NC

Senior Business Analyst

Responsibilities:

• This Project is related to services (Claims, Complaints, Warranty) provided by third party vendor for Confidential which was released for Canada followed by Global rollout
• Involved in BPP.
• Legacy system will be replaced by SAP as central data storage in coming years.
• Work within the defined development change control processes of the organization.
• Data is feed from Portal where business validation occur and flows down to CRM where SO is created, this SO gets replicated in ECC via middleware.
• SO generates PR, PO is created which is sent to vendor for order fulfillment.
• Return order was created for the parts returned (Current process valid for parts under warranty).
• Configured tax system. (UTXJ) and Promotion.
• Worked on intercompany process for inventory transaction between the different company codes and their setup.
• Define and document supporting software configuration changes to support changing business processes.
• Develop an understanding of data relationships among various systems within assigned functional area and perform data analysis as required.
• Provided end user training and develop training documents for the end user and for production support.
• Played an important role for production support activities to meet the SLA.

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Responsible for analyzing the new business developments & development to be enhanced as a result of the Organization Structure changes and upgrade.
• Provide day to day management for the SAP team supporting various projects in sales, marketing and Product Configuration systems and coach individuals and teams for best performance in support by meeting the goals.
• Complete end to end cycle from Legacy to SAP system.
• Involvement in blue prints and created functional specification as per business requirement of DHL.
• Coordinating with client on different interfaces as required for creating customer master setup.
• Created one Customer setup for several interfaces into SAP which were working on the legacy system.
• Coordinated with DHL team, their existing requirement, on Legacy and Siebel CRM system and fulfilled the existing requirement into SAP, thus providing a strong, efficient and global one customer SAP system.
• SAP XI was acting as a mediator (data flow) between SAP and Legacy system.
• Checking object, connection and retrieved different messages from SAP XI as for test cases.
• Implemented intercompany process for inventory transaction.
• Coordinated with external team for Quality / performance testing as well as cut-over activities for Go Live.
• Alert were created in SAP XI for any error handling providing better customer support.
• Provided training and knowledge transfer to the end users.

Confidential, Folsom CA

SAP SD System Analyst

Responsibilities:

• A small Implementation of new Consignment plant. Took active part in Blue Print of the project and design Stage regularly coordinating with other department like finance WM.
• Responsible for of O2C (order to cash) - changes during post-deployment, analyzing and providing expertise in solution of problems interacting with finance, development teams. and handling the client very comfortably
• Installation of SAP Business Best Practice
• Creating new Plant Hierarchy for China
• Worked on inter-company, transfer pricing, order management
• Production changes were done via OCM (online change management)
• Testing was done manually functional as well as integration (Consolidated Testing).
• Configuration for Billing (delivery and order related invoices, credit and debit memos, cancellations of billing documents), item categories, payment terms, billing blocks and payment terms, holding DL if wrong KE order was made
• Implemented the STO process between the new plant in Tianjin and others.
• The People sitting in Confidential warehouse did PGI through customized program.
• Created a Customized Return Process of Stock from customer to Confidential
• Virtual and Actual GR was done at the consignment plant through uploads process from non SAP to SAP system in the form of CSV file
• Setting up the routes for shipments.

Confidential, Boston, MA

Logistics Configuration & Business Analyst

Responsibilities:

• Preparation of functional specifications for Data loads for master data, pricing records and testing and handling the data loads.
• Design core team member in full-cycle implementation with the detailed design and configurations.
• Meet regularly with the client and among members to resolve key requirements issues that he ultimately elaborated in detailed design documentation
• Responsible for of O2C (order to cash) - changes during post-deployment, analyzing and providing expertise in solution of problems interacting with finance, development teams. and handling the client very comfortably
• Configuration for Billing (delivery and order related invoices, credit and debit memos, cancellations of billing documents), item categories, payment terms, billing blocks and payment terms and Revenue Account Determination. Configuration of Rebate and variant configuration, Processing- agreements, conditions and account determination
• Configuration of Copy Control with customized routines. User exit specification for field modifications, delivery/billing blocks and error/warning messages during order processing.
• Setup and edited different configuration for WM.
• Project Scope: Phased implementation SAP R/3 4.6C all modules, in conjunction with 3rd party process.
• SD configuration responsible for end-to-end SD & LE functionality with a B2B supplies chain focus (design & configuration).
• Configured new with all details like setting up new bin, following different strategies (putaway, pickaway strategy)
• Developed SD team implementation plan as well as data migration plan.
• Design of output & custom functionality.
• Part of the production support team.
• As a member I was involved in maintaining the forms designing and development to meet the deadline.
• Involved in project Documentation and design.