SUMMARY:

• Senior - level, progressive experience in ERP-driven organizational change management (OCM), business transformation, and organizational development (OD), with a solid understanding of how people go through teh change process. Experience with ADKAR (Prosci certified), Kotter, and other industry recognized best practice OCM methodologies.
• SAP project consulting experience includes FICO, MM, APO, HCM and other modules. Related ERP OCM experience includes HR shared service center implementation, HR business process management and optimization, job design, role to position mapping, training management, program and project level communication, stakeholder management, leadership alignment, climate and readiness assessment and business process improvement. Executive (client side) roles in SAP projects include Executive Steering Committee Member and Executive Sponsor of teh “Hire to Retire’ process (HCM Module).
• Also held senior management positions in other ERP projects, re-engineering projects and Human Resources (HR) functional areas, including training, organizational design, executive and employee development, balanced scorecard and strategy development.

PROFESSIONAL EXPERIENCE

Confidential, AZ

OCM Consultant

Responsibilities/Deliverables:

• Reviewed business model, pricing approach, marketing strategy and tools to determine internal integration and gaps.
• Assessed employee skill sets, work assignment, performance and job design.
• Developing process improvements and advising teh CEO on continuous improvement.

Confidential, AZ

Organizational Development (OD) Leader

Responsibilities:

• Developed organizational development, communication and OCM approaches supporting lean manufacturing implementation in functional organizations (e.g., HR; IT; Quality; Health, Safety and Facilities; and Customer Support).
• Assessed lean manufacturing progress at factories and functional departments.

Confidential, CA

Organizational Design Lead

Responsibilities/Deliverables:

• Conducted an OCM QA review and recommendations were enthusiastically approved.
• Significantly improved teh change impact planning process and made significant tactical level OCM contributions including communication and education products.
• Developed an initial Organizational Design (OD) approach and managed teh project-level organizational design work stream.

Confidential, MN

OCM Lead

Responsibilities/Deliverables:

• Turned around teh failing OCM program in less TEMPthan two months, significantly improved OCM activities and results, and received 100% approval by key project stakeholders.
• Managed teh Program-level OCM work stream and lead teh SAP project OCM Team.
• Developed teh Organizational Design (OD) approach and teh Organizational Readiness approach, and contributed to teh Training approach and role mapping.
• Assisted executive project members with, site readiness, people-related issues, and developed actionable OCM interventions and activities to support project success.

SAP implementation

Confidential

Responsibilities/Deliverables:

• Led teh SAP project OCM Team and prepared teh OCM strategy and communication plans for SAP HCM, Payroll and Employee Self- Serve (ESS) implementation.
• Developed a training approach; managed teh role mapping process; conducted stakeholder analysis and leadership alignment; and implemented OR initiatives.

Confidential, FL

Organizational Readiness Advisor

Responsibilities

• Developed organizational readiness initiatives and communication plans to support teh Citrix Lead Management Project, (worldwide system and process improvement).
• Developed and contributed to organizational readiness work product templates in teh Citrix corporate Program and Project Management Department for SAP and Seibel.

Confidential, CA

IT Department Change Champion

Responsibilities:

• Provided additional SAP OCM capability to teh Southern California Edison IT Department as teh Change Champion during a full suite SAP implementation.
• Advised teh IT Department OCM Lead, Communications Specialist and Training Lead on work product specifications during teh months prior to Go-Live.

Confidential, FL

SAP Executive Steering Committee

Responsibilities

• SAP project Executive Steering Committee member.
• Executive Sponsor for teh SAP “Hire to Retire” process team (HCM Module).
• Principal advisor on governance, organizational design, performance management. and human capital initiatives to teh CEO and Committee Board members.
• Provided strategic partnership with senior executives, and engaged managers and employees to implement best practice human capital initiatives and processes.
• Managed core Human Resource functions including payroll, benefits, training, compensation, performance management and lifecycle employment processes.

Confidential, NJ

Senior OCM Consultant

Responsibilities

• Advised executives, senior managers and project implementation teams on organizational change strategies for a multi-year, $640M supply chain SAP project.
• Co-authored teh program-level communications plan, and developed communication plans, tools and templates for organizational units.
• Identified project risks, developed and implemented change solutions to mitigate teh project risks for deploying re-engineered manufacturing, warehousing, distribution, acquisition, HR, and logistics management processes.
• Led project teams, facilitated consensus among diverse client groups, and implemented organizational change tactics for over 30 implementation sites.
• Assisted teh project training and security access teams with role definitions and job design, and implemented changes to client workflow.
• Led site-level client change agent teams, developed communication content, and monitored teh SAP end user training process at multiple client locations.
• Linked end user future-state work assignments and performance metrics to new performance evaluations and position descriptions.

Confidential, Waltham, MA

Senior OCM Consultant

Responsibilities:

• Supported migration of division HR services to a Shared Services Center for employees to use self-serve online services and a four-tier call center.
• Work products included training, communication, organizational redesign, job analysis.
• Prepared a staffing plan and job descriptions for teh Human Resources Department and teh Payroll Department based on an employee capability and job requirement analysis.
• Developed teh project communication plan and prepared communication materials for teh Division President, executives and teh project team during teh SAP rollout.