SUMMARY:

Project Manager/Analyst highly trained in complex health care systems. Strong Epic and IT project implementation project management, clinical and analytical skills with a successful career in information technology, health care and community health. Proactive, flexible and organized with passionate and resilient commitment to customer service and patient care.

SKILLS:

• Experienced with Epic, Meditech, Microsoft Test Manager (TFS), Epic Inventory, Management and collection Service Now, SharePoint, Adobe Authorware, Illustrator, Dragon, ESRI, Wiki, Microsoft applications.
• Experienced with Epic TDR, Epic Go - Live and upgrades implementation and support.
• English, Spanish and Brazilian Portuguese.

EXPERIENCE:

Confidential

Epic Mapping Project Manager

Responsibilities:

• Met with department clinical and operations leadership to assess Epic workflows for all Newton Confidential departments.
• Scoped, mapped, validated OTX workflows and managed Epic OTX (Order Transmittal) Print Class mapping for Newton - Confidential .
• Scoped, budgeted and addressed equipment needs to support efficient Epic workflows prior to implementation.
• Managed all pre TDR (Technical Dress Rehearsal) QA for OTX (Order Transmittal) conflicts in all different environments and addressed discrepancies.
• Scoped, planned and managed EPIC TDR schedules.
• Managed EPIC TDR (Technical Dress Rehearsal) OTX, Print Classes testing and troubleshooting in collaboration of Epic Teams (PeC, Optime, Lab, ED and IP).
• Managed communication between TDR team, EPIC Teams and clinical leadership.
• Managed barcode testing prior and post Epic Go Live implementation.
• Scoped, budgeted and managed all Dragon 360 implementation, installations, updates and equipment deployment (IP, Ambulatory and Emergency Room departments).

Confidential

Enterprise Legacy Applications - Project Manager

Responsibilities:

• Performed GLASS Enterprise Legacy applications assessment and provided leadership with an executive summary of current and post Epic Go Live status.
• Worked closely with CIO, Corporate Leads and Business Owners on Enterprise Legacy applications cutover tasks strategies for Epic transitioning.
• Created and maintenance SharePoint tracking system for all Enterprise Legacy applications integrations HL7, interfaces, services and extracts as well as mapped them to cutover tasks.
• Developed and maintained a SharePoint cutover tasks reporting and tracking system.

Confidential

Epic Application Analyst /Project Manager

Responsibilities:

• Performed integrated testing for EPIC Care, Epic Inpatient, and Epic ASAP-CPOE.
• Validated workflows and TDR testing scripts for Ambulatory, ED and Inpatient departments.
• Scoped, planned and implemented TDR for Epic Go-Lives, Upgrades and implementations for Ambulatory, ED and Inpatient departments.
• Scoped, budgeted, planned and executed system-wide EPIC BCA (Business Continuity Access) Downtime system.
• Developed EPIC BCA reports for ambulatory, inpatient and Emergency Room departments.
• Developed and trained all clinical leadership and staff on BCA policies and procedures.
• Directed all institutional Epic Order Transmittal device moves and configurations.
• Scoped, budgeted, planned and Implemented Dragon Naturally Speaking EPIC dictation project as well as developed Smart Phrases/Smart Text custom builds for 3 Emergency and 9 inpatient departments.
• Completed and updated quarterly ICD-9 and ICD-10 dual coding EPIC loads.
• Part of the EPIC Security team updating roles, profiles, security classes, EMP’s and SER’s maintenance and supporting approximately 5000 users.
• Managed EPIC Security issues inbox with over 75 issues a day.
• Managed and responsible for all EPIC Data Courier interfaces.

Confidential

Software Developer / Project Manager

Responsibilities:

• Scoped, planned and conducted field research focus groups to learn about health views and designed educational marketing materials targeted towards different ethnic groups.
• Developed and implemented institutional touch screen patient education library to improve health outcomes and health disparitiesfor LEP(Low English Proficient) and low literacy patients.
• Spanish and English Self-Management Group Educator Leader for patients with chronic disease and self-management health care issues.
• Scoped, planned and created cultural competent anatomy poster as well as a food guide for bilingual medical and nutrition providers.

Confidential

Mapping Analyst / Project Manager

Responsibilities:

• Utilized data to outreach to cities and communityleaders on health improvement discussions and community organized initiatives.
• Managed and prepared patientand census data to maphospital patient populations and actively develop community health strategies by populations by disease, language, age, chronic disease and other risk factors.
• Targeted restaurants, recreational departments, gyms and supermarkets usingpatient data with elevated A1C's on new healthy initiatives and healthy menu options.

Confidential

Operations Manager

Responsibilities:

• Managed 5 front desk staff and daily clinical operations for over 150 medical providers.
• Managed daily clinical, administrative and physical operation needs for 250 clinical offices.
• Managed room allocations and clinical spaces forover 150residents’ in clinical rotations per year.
• Monitored budget, operational metrics, variances and implemented measures to eliminate cost deficiencies.
• Maintained communication between governing boards, medical staff, and department heads.

Confidential

Front Desk & Ops. Manager

Responsibilities:

• Managed and supervised work activitiesfor 4 Front Desk staff to ensure efficient operations and adherence to facility's policies and procedures.
• Directed recruitment, hiring, training and firing of all front desk personnel.
• Conducted and administered fiscal operations, including planning budgets, authorizing expenditures, establishing, and coordinating financial reporting.