SUMMARY:

Senior - level consulting professional, with over 20 years’ experience in program management and project management for several industries includingpharmaceutical/healthcare, services, consumer goods, retail, telecommunications, financial, travel, and publishing. Experienceincludes developing strategic & tactical roadmaps, leading large cross-functional (onshore and offshore) teams with multiple workstreams, developing scorecards, and managing the complete implementation of programs/projects. Develops and maintains artifacts including charters, plans, schedules, requirements, issues, risks, metrics, status updates and other custom deliverables.

AREAS OF EXPERTISE:

• Project Management Office (PMO) Implementations Organization Leadership
• Customized Project Management Methodologies Team Building
• Expert Program Management/Project Management Strategy Development/ Deployment
• Portfolio Management IT Governance
• Project Management Training Executive Management Reporting
• Facilitated Workshops Business Process Mapping/Reengineering (Workflow)
• Customer Relationship Management Business Case Development
• Vendor Management/Outsourcing Roadmap Development
• Service Level Agreements/Monitoring Application Development & Package (COTS) Implementations
• Contract Negotiations/Monitoring Compliance Training Tracking Systems
• Budget Management Content Management Systems (Documentum, Stellent)
• Web Development (HTML, XML), E - commerce Data Warehouse Implementations

Confidential, Minnetonka, MN

Consulting Program Manager

Responsibilities:

• Provided program management services for a training development project.
• Developed a training strategy for 17,500 users transitioning from PlanView tools and processes to Clarity.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Provided project management services for an e-commerce website development project.
• Developed project plan, project schedule, scope definition, and design specifications.
• Provided top management status updates and on-going content maintenance.
• Development platform included Joomla CMS and related components.
• Project Management tools included Microsoft Office and Microsoft Project.

Confidential, North Chicago, IL

Capability Manager/Senior Program Manager

Responsibilities:

• Managed the Document Management, Submissions Management, and IT Foundational capabilities as the liaison between the Regulatory Affairs business areas and Information Technology. Capability deliverables included comprehensive (end-user through senior leader) relationship management, strategic and tactical roadmaps, IT governance oversight, business case development, program management, project execution oversight, business problem analysis, solution design, budget creation/monitoring, and other business consulting services.
• Provided direction and guidance to business and IT teams in successfully delivering projects totaling approximately $2MM such as eDocs (i.e., Documentum/FirstDocs) updates, Global Publishing Systems updates, Submissions Archive, Template Tools, SharePoint Knowledge Management and Website Development, Separation, Solvay Document & Submissions Integration, Microsoft Office and Outlook 2010 roll-outs, and other Regulatory Affairs projects.
• Also, collaborated with cross-functional global teams to develop/maintain procedures for EMA Safety Monitoring, SharePoint Team Sites Governance, and Document Management.
• Led several separation, upgrade, and development projects.
• Developed project charters, project plans, schedules, risks and issues.
• Provided status updates and on-going communications to Regulatory Affairs Directors and VPs.
• Project Management tools/techniques included Agile/Scrum, Microsoft Office, Microsoft SharePoint, and Microsoft Project.

Confidential, Chicago, IL

Adjunct Professor

Responsibilities:

• Taught graduate students project management principles perspective and how to manage projects using Microsoft Project.
• Teaching platform tools included eCollege, MyScribe, Vitalsource Bookshelf, FacultyRightNow, Microsoft Office and Microsoft Project.

Confidential, Chicago, IL

Consulting SAP PMO

Responsibilities:

• Provided project management officer services for a SAP ERP implementation.
• Led the business stream program leads, business analysts, and end users (with 25 direct team members) to plan, manage, and implement the overall program schedule for the Order to Cash (SAP SD and MM) stream.
• Also led test script development, business requirements updates and test cycles for SAP and 18 interfaces.
• Developed and maintained project artifacts including project schedules, issues, risks, and status updates.
• Provided top executive daily and weekly reporting which included overall business stream status and testing metrics.
• Project Management tools/techniques included Agile/Scrum, ASAP, JIRA, Microsoft Office, Microsoft SharePoint and Microsoft Project.

Confidential, Naperville, IL

Consulting SAP Senior Project Manager

Responsibilities:

• Provided program/project management services for the SAP CRM Integrations Project (with 51 team members) and SAP ABAP Renewal/Upgrade Project
• Managed the TIBCO onshore and offshore teams to design, develop, test and implement and the necessary web services for integrating the SAP front end with the back end systems including Vignette, Clarify, RACE, B2B (i.e., Officemaxsolutions.com) and data warehouse.
• Developed and maintained project artifacts including project schedules, issue, risks, and status updates.
• Also provided executive reporting by integrating Clarity actuals with MS Project projections.
• Project Management tools/techniques included Agile/Scrum, Waterfall, Microsoft Office, Microsoft SharePoint and Microsoft Project.

Confidential, Chicago, IL

Senior Program Manager

Responsibilities:

• Program managed the Confidential website integration program and provided support for internal/external customer websites.
• Established PMO processes and standards for Chicago Mercantile Exchange’s Marketing Strategy group.
• Performed IT governance, roadmap and portfolio management. Deliverables developed and implemented included portfolio prioritization standards, project estimating models, communications plans, advisory board roles and responsibilities, release change management process, business requirements standards, training plan, rewards and recognition plan, issues and risks management processes.
• Development environment included Unix, OpenCMS, XML, and Java.
• Program/Project management tools/techniques included Agile/Scrum, Microsoft Office, Microsoft Project, Microsoft Visio, and Microsoft SharePoint.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Provided project management services for the Vice President at Confidential, an internet marketing company.
• Collected requirements, created project schedule templates, set up numerous projects for retail clients, and established the appropriate parameters for using their new Microsoft Project environment.
• Project Management tools included Microsoft Office, Microsoft Project Server 2007 (EPM), Microsoft Project Web Access, and Microsoft SharePoint.

Confidential, North Chicago, IL

Senior Program Manager

Responsibilities:

• Provided program management for 33 team members to implement the $7.2MM Maximo validated application software for the Global Engineering Services (GES) division.
• Maximo is a global solution that replaced four applications used for equipment and instrument maintenance.
• Provided PMO reporting, vendor management, contract management, RCE/budget management, and Tracer/SAP financial reporting.
• Used Packet Tracker for validation processes. Worked with the technology team to drive infrastructure (hardware and software) deployments.
• Development platform included Unix, Websphere, Oracle, Actuate, Syclo (for handheld applications), Java, XML, Cognos, and SAP interfaces.
• Project Management tools included Microsoft Office, Microsoft Project Server (EPM), Microsoft SharePoint, and Microsoft Visio.

Confidential, Chicago, IL

Consulting Instructor

Responsibilities:

• Provided training services for implementing the library’s new website and back office systems to 1400+ library staff from 80 locations across the Confidential .
• Courses taught included website introduction (including enhanced patron, catalogue and database searching features), order management (including selections and materials receive functions), and circulation financial reporting.

Confidential, Chicago, IL

Consulting Senior Program Manager

Responsibilities:

• Provided program management for 40 team members (in Data Warehouse Solution Architecture & Development, Data Warehouse Support, Business Intelligence, International Markets Development, Infrastructure, WebTrends) to build a global $4.3MM enterprise data warehouse.
• Provided project and program management deliverables including project schedules, project plans, scope definition, design specifications, PMO (and other) reporting, and status updates.
• Conducted numerous meetings to reach concurrence on critical business requirements/objectives.
• Worked with the technology team to drive infrastructure (hardware and software) deployments.
• Development platform included Teradata, Informatica, Cognos, Cronacle, and Oracle. Project Management tools included Microsoft Office, Microsoft Project, Microsoft Visio, and Microsoft SharePoint.

Confidential, Lake Forest, IL

Consulting Program Manager

Responsibilities:

• Provided program management for $1.1MM project to convert all pharmaceutical sales (including validated systems), marketing, and data warehouse systems to use a different syndicated data vendor. Coordinated efforts across 8 project teams including managing external vendor relations. Delivered the project on schedule and at least 10% under budget. Tools included Microsoft Office, Microsoft Project, and Microsoft Visio.
• Provided program management for 4 project teams (R & D, QA, MIS, and SumTotal) to evaluate/benchmark training tracking tools, develop workflows, determine best practices, then customize the TAP Learning Management System to perform compliance training tracking and build a custom reporting system. Tools included Microsoft Office, Microsoft Project, Microsoft Visio, Documentum, and SumTotal/Docent V.6.5.
• Provided project management to select an MRP package solution for a virtual manufacturing Materials Management functional area. Conducted numerous vendor interviews for solution evaluation/selection.
• Provided program management for 12 project teams representing 11 functional areas (Sales, Marketing, Samples, HR, Finance, Data Base Administration, Operations, Abbott’s Autosys Services, TAP Pharmacy, Contracts & Pricing, and Data Warehouse) to coordinate efforts for migrating all of TAP Pharmaceutical’s commercial systems from the HP/VMS platform to Unix.
• Also led efforts, including contract pricing and negotiations, to engage Dunn Solutions Group to assist Confidential with fully deploying Borland’s StarTeam, a software configuration management tool. Delivered the project on schedule and within budget. Tools included Microsoft Office, Microsoft Project, Microsoft Visio, Documentum, and Borland StarTeam.
• Developed Project Management Office (PMO) strategy using Project Management Body of Knowledge (PMBOK) philosophies. Services included strategy development/communications, tool customizations, anddocumentation development. Tools included Microsoft Office, Microsoft Project and Microsoft Visio.