SUMMARY:

Information Technology executive with over 15 years of experience in small to mid - sized companies. Experience working in many different business models (Pharmaceuticals, hardware design, software design). Proven track record of collaborating with business units to leverage technology to transform and simplify business processes across the enterprise.

PROFESSIONAL EXPERIENCE:

Confidential, Westminster, CO

Project Team Manager

Responsibilities:

• Lead a team responsible for executing the integration of acquired companies into the IS Operations infrastructure of Trimble.
• Responsible for project management of the integrations, from beginning to hand-off to IS Operations support groups.
• Also manage non-integration IS projects as needed.

Confidential, Broomfield, CO

Associate Director, Information Technology

Responsibilities:

• Responsible for all Information Technology needs at the company.
• Set IT strategy and worked with other department heads to determine technology needs for current and future company initiatives.
• Worked with IT Manager to implement and administer technology solutions.
• Assisted with sales operations function by managing all territory alignment and sales data management activities.
• Oversaw the Master Data Management system.

Senior Manager, Information Technology

Confidential

Responsibilities:

• Primary responsibility was gathering requirements for, designing, implementing and supporting business solutions for Confidential.
• Performed project management and vendor management for all projects.
• Managed external sales data sources and acted as data steward for all sales-related data.
• Performed data analysis and territory design to support the sales operations role.
• Provided backup support for IT operations.
• Managed introduction of iPads to sales organization for use in detailing prescribers.
• Allowed for digital signature capture and quick-turn updates to marketing materials used by sales reps.
• Oversaw the introduction of a cloud-based promotional materials management system, Confidential .
• Streamlined the copy approval process by allowing for remote review and approval of pieces.
• Selected and implemented solution to streamline healthcare provider expense reporting for Confidential .
• Solution integrated 3rd party healthcare database into existing Concur expense system.
• Selected and implemented Master Data Management (MDM) solution.
• Allowed for the removal of duplicate HCP records and the automation of HCP address updates.
• Also improved reporting due to better tracking of HCP demographic data.
• In absence of Director of Sales Operations, designed a US-wide sales force territory alignment that was presented to investors and assisted in closing of deal with new investor.

Confidential, Westminster, CO

Director, Operations

Responsibilities:

• Responsible for information technology, quality assurance, product documentation, product support and inventory management.
• Supervised a team of 5 across all areas of responsibility.
• Worked directly with teams to assist in completion of required goals, as needed.
• Developed the business case for, selected and led implementation of cloud-based support portal to improve customer support experience.
• Re-structured product documentation to improve usability.
• Identified need for, selected and implemented cloud-based connector between Salesforce.com and financial system to streamline sales order generation.
• After implementation, order entry errors dropped to zero.

Confidential, San Mateo, CA

Director, Operations

Responsibilities:

• Responsible for data center operations, information technology, quality assurance, product documentation, and product support.
• Supervised a team of 13 across all areas of responsibility. Worked directly with teams to assist in completion of required goals, as needed. Acted as Tier 2 customer support.
• Collaborated on design of and led assembly of infrastructure for company’s hosted service.
• Built quality assurance, customer support and documentation teams from scratch.
• Implemented a defect tracking system to improve the management of product issues.
• Migrated corporate IT infrastructure from a Windows NT domain and Exchange 5.5 messaging system to Active Directory and Exchange 2003 to improve functionality and supportability.
• Migrated corporate phone service from outsourced lines to an in-house PBX to reduce costs.

Confidential, Sunnyvale, CA

Manager, Information Technology

Responsibilities:

• Responsible for all information technology and telecommunications functions.
• Managed a team of six system administrators across three countries.
• Managed the company’s Y2K remediation project.
• Upgraded the headquarters network to reduce latency and improve product build times. Created business case, performed vendor selection and managed installation of equipment.
• Consolidated conference call, long distance phone and frame relay services under one vendor to greatly reduce costs.

System Administrator

Confidential

Responsibilities:

• Sole support person for all Windows & Macintosh PCs.
• Administered Windows NT domain and Netware servers & corporate finance package hosted on them.
• Maintained Nortel PBX phone system.
• Managed Veritas backup system.
• Assisted with network infrastructure support.
• Selected vendor for and performed installation of meeting scheduling system.
• Installed and configured Veritas-based network backup system for Windows network resources.