Professional Profile

Confidential

Principal and Program Manager

Provided strategic and consulting services for global and regional transitions and transformations. Responsible for the creation, implementation and management of programs, projects and initiatives designed to improve results, predictability, reliability and performance.

Confidential

Currently leading all transition, operational readiness and cutover activities for University of California's priority program to implement a single payroll, benefits, human resources and academic personnel solution for all UC employees. UCPath program is the single largest Higher Ed implementation covering over 190,000 employees, 10 campuses and five health systems. This program will replace UC's 35-year old Payroll/Personnel System PPS with a single new payroll and HR technology system using PeopleSoft HCM 9.2, standardize and streamline payroll and HR processes systemwide, and centralize certain HR and payroll transactional processes within the UCPath shared service center.

Confidential

Conducted audit of Maryland's implementation of Affordable Care Act, and specifically in the current efforts for Developmental Disabilities Administration DDA to map existing processes, develop Future State processes, triage high-priority broken processes and develop a RFP in updating its current financial and payment systems. Intent of the project is to provide analysis of project that will provide recommendations for a new financial services platform and payment methodologies interfaces with Medicaid payment platform interfaces of a financial platform with service providers and determine the viability of the current data platform for the next 10 years.

Confidential

• Led program and project management efforts for healthcare group nationally, including modernization of Medication Information Systems and architecture for New Hampshire, North Dakota, Montana, Alaska and California. Projects included working with CMS, third party providers and pharmaceuticals building requirements and developing solutions in interfacing with EHR and PQRS data conversions reporting ICD-10 for reimbursement and resource allocations serving as the fiscal agent responsible for the submission and processing of Medicaid claims reporting and analytics data conversions and change management/training/communications.
• Served as Project Director and Trusted Advisor for company and state leadership about the project portfolio, status and resource planning for delivering North Dakota's Medicaid systems, the state's single largest technology spend ever.
• Conducted IV V assessments for CMMI-based gap analyses and have defined over 50 deficits Led process definition, process improvement, training and deployment efforts for CMMI appraisal and re-certification.
• Acted as Liaison with the client, project team and third-party providers to improve communication and troubleshoot integration and development efforts systems testing and quality assurance/quality control, and and deliverables.
• Size: Manage a global team, composed of eight PODs and over 300 resources, to support collection of requirements, development, testing and launching of new system.

Confidential

• Advised company and state leadership about the project portfolio, status and resource planning for delivering Arkansas' Enrollment and Eligibility System as part of the Affordable Care Act. Arkansas is implementing Curam.
• Project included active involvement with CMS, third party providers and pharmaceuticals building requirements and developing solutions in interfacing with EHR software data conversions reporting ICD-10 for reimbursement and resource allocations reporting and analytics data conversions and change management and training.

Confidential

Led Back Office Operations efforts in integrating financial and transaction processes, systems and data between Capital One and HSBC transactions.

Confidential

• State Local: Health Human Services, IT Solutions, Public Safety, Records Document Management
• Transportation: Parking, Tolling, Public Transit, Motor Vehicle Revenue Services, Fleet Management
• Healthcare: Audit Compliance, Eligibility Insurance Exchange Services, Program Administration
• Developed a uniform customer-centric service delivery strategy and analysis, optimizing all service delivery across the LOB, reporting to Group President, COO, and multiple GSG managing directors.
• Provided oversight of all IV V efforts, standards and responses across the enterprise.
• Managed data center migration for Maryland DHR, including mainframe, mid-range and cottage applications.
• Established and managed all service delivery across the LOB, with over 30 PMOs and operations teams.
• Conducted audits of regulatory compliance and contractual obligations for all state and local clients.
• Actively engaged with all senior executives and elected officials within state and local clients.
• Responsible for all statewide approach, transition and maintenance of solutions delivered.
• Developed content for all RFP responses related to how services would be implemented and maintained.
• Xerox is the fiscal agent for Medicaid responsible for the submission and processing of Medicaid claims as well as the lead systems integrator in modernizing Medicaid systems in multiple states.

Client Executive,

• Led business development, partnering, delivery, and operations in collaboration with thought leaders across multiple lines of business highly involved with governmental affairs and third party political consultancies.
• Established alliances throughout Executive Branch, including Office of the Governor, Secretariats, Commissions, Agencies, and Office of the CIO.
• Maintained oversight of all ACS and Xerox public policy and statewide relationships with lobbyists, providing direction and strategy.
• Focused on mega-process improvements for the Commonwealth in shared services environments, including Medicaid and Social Services benefits as well as document management, enterprise content management, managed print, tolling solutions and time, attendance and leave.
• NOTE: In Virginia, ACS is the fiscal agent for Medicaid provides the statewide solution for collecting all fuel taxes debit card used statewide for TANF and SNAP benefits solutions for dispatching fire and other emergency vehicles in the majority of localities statewide solution for managing all unclaimed property refunds parking management for all Washington and Norfolk airports national intelligent transportation system, PrePass, that electronically verifies safety, credentials, and weight of commercial vehicles, including Virginia, and tolling solutions, including EZ-Pass.

Confidential

• Developed customer-centric service delivery strategy and analysis, launching enterprise PMO incorporating ACS standard methodologies and best practices for current clients, and managed all state/local government programs.
• Provided analyses and recommendations in managing existing contracts for both operations and service delivery.
• Led the public sector groups as the primary point of contact for all ERP activities, including initiating new transitions as well as troubleshooting existing implementations, maintenance and support. Included SAP Financial and HCM systems for Colorado Department of Transportation Lawson Financial and HR Systems for City of Irvine CAD/RMS for California Highway Patrol PeopleSoft Financial and HR Systems for State of Texas Banner Financial and HR Systems for multiple cities and counties.
• Reported to Group President, COO, and multiple managing directors.

Confidential

• Provided oversight for transitions and implementations of financial, human resources and business intelligence solutions for the Americas, EMEA, South America and Southeast Asia regions
• Developed Global PMO to direct implementations and transitional efforts for hosting services cloud and mobile-based solutions analytics platforms and services system modernizations and implementations, and enterprise infrastructure and application support solutions for GlaxoSmithKline, USB Bank, Hess Oil, Target and others.

Confidential

• Revamped one of the world's largest HROs Human Resources Outsourcing transformations for DuPont, implementing the entire suite of SAP HCM products with Kronos for time, attendance and leave.
• Championed transformation initiatives in business process design, service delivery strategy, outsourcing advisory, and/or shared service center design and implementation. Reported directly to Executive Program Steering Committee of both Convergys and DuPont, including the latter's Global HR Executive and CIO.
• Size: Managed 14 global teams, composed of over 475 resources, to support over 70 countries, 80 legal entities, 66K employees, over 144K retirees and support for 14 major languages with annual spend of 150M.

Confidential

• Successfully launched Packaged Applications Portfolio Management Office PMO for managing global implementation of PeopleSoft ERP with financials, HCM, business intelligence and business analytics components, supporting seven countries, 56K employees, over 60K retirees and 6.1 trillion in assets. Implemented HCM functionality, including workforce admin, payroll, benefits administration, HR analytics and talent management.
• Represented program efforts in meetings with external regulating agencies and internal audit/security/risk teams.
• Consolidated over 60 PMOs into two Enterprise PMOs, one focused on all corporate, back office operations and the other on business, customer-facing loan origination.
• Instituted PMO standards and governance, managed expenses, maintained vendor relations with Oracle, PeopleSoft, Business Objects, IBM, Quest, Oracle Consulting, Deloitte, BearingPoint, and several staff augmentation firms.
• Size: Managed implementation, composed of over 425 business SMEs, application development and IT resources, to support a portfolio of three major programs and 22 major projects with 178M annual spend.

Confidential

Provided strategic and consulting services for CRM, ERP, call center, and help desk solutions/operations. Clients include Capital One, Shell Energy, WW Grainger, Home Depot, British Telecom, Sears, and Priceline.

Chief of Staff and Trusted Advisor

• Provided oversight for implementation of Siebel CRM applications on behalf of IT Leadership.
• Prior to and post 911, designed and developed enterprise information and information business intelligence strategy that integrated all customer-facing, operational, and networking data, working in conjunction with UK government and UK Homeland Security.
• Size: Impacted over 100K employees and 20M customers, being delivered by over 1,300 resources and 500M in annual expenditures.