SUMMARY

• Proactive, resilient, hardworking, smart, active listener and a pragmatic Project Manager with 12+ years of experience in business analysis implementing a variety of projects in E - Commerce, Finance and Healthcare sector.
• Certified Scrum Master with a proven track record of working in self-organizing and cross-functional teams.
• Expert at managing Triple Constraints of the project.
• Adept at creating PM Plan. Used WBS, PDM, CPM as tools for delivering projects on time.
• Created Budgets and invested wisely to manage cost and produce highest ROI from the project.
• Planned Resource on-boarding through interviews and using Schedule Management Plan.
• Extensive knowledge, expertise and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming, Test-Driven Development) and Scrum-Waterfall Hybrid software development life cycle environments.
• Substantial experience in conducting structured walkthroughs using workflow diagrams to identify, understand and conduct process analysis for business process improvement (BPI) and modeling.
• Skilled as a liaison between technical team and management, change agent and a servant leader with an ability to communicate technical information to non-technical stakeholders. Experience of mentoring the team and providing business value oriented conflict resolution.
• Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques including, but not limited to, Interviews, Requirement Workshops, Prototyping, Survey/Questionnaire, JAD Sessions and Brainstorming.
• Ability to analyze requirements and identify dependencies in project, processes, data and systems.
• Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use-Case Specification, High Level and Low Level Documents (HLD/LLD).
• Detailed understanding of preparation of RACI Matrix (Responsible, Accountable, Consulted and Informed) and Requirement Traceability Matrix (RTM) throughout the process to verify adherence.
• Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA, RALLY and Version One ALM.
• Thorough understanding of preparation and use of Unified Modeling Language (UML) diagrams including Process Diagram, Activity Chart, Use Case Diagram, Sequence Diagram, Data Flow Diagram and ER Diagram using MS Visio to support system design.
• Experienced in creating Prototypes, Wireframes and Mock-Up Screens to visualize Graphical User Interface (GUI) using tools like Balsamiq MockUps and MockUp Screens.
• Proven Track Record in conducting AS-IS and TO-BE analysis, ROI Analysis, GAP Analysis, Risk Analysis, Cost-Benefit Analysis and SWOT Analysis to assist PO and PM in planning.
• Seasoned in facilitating Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting.
• Experienced in conducting Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept.
• Adept in handling Requirement Churns and performing Impact Analysis.
• Well versed with backlog prioritization techniques (MoSCoW, Business Value, Kano, And Technical Risk) and estimation techniques (Planning Poker) to help product owner in picking Product Backlog Items (PBIs) to commit to in the iterations (Sprints)
• Assisted in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using HP QC and HP ALM. Collaborated and assisted Black-Box Testing, Smoke Testing, User Acceptance Testing (UAT) and Regression Testing.
• Created Training Script and conducted Training Sessions for the end users in the production environment once the product went live and was ready to use.
• Experienced in working with Three-Tier Architecture, Client Side Verification and Server side Verification.
• Detailed understanding of Data Modeling and Schemas and use of Business Intelligence (BI) to enable effective decision making.
• Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau and IBM Cognos for decision making.
• Experience in Service Oriented Architecture (SOAP, REST, WSDL, XML, HTTP)
• Well versed with writing SQL queries to integrate and extract data for analysis and reporting.

TECHNICAL SKILLS

Operating Systems: Windows 7/ Windows 10/ Macintosh

Modeling Tools: MS Visio, Rational Rose

SDLC Methodologies: Waterfall, Waterfall Scrum Hybrid, Scrum, Agile, Scaled Agile

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting, Active Listening, Managing Upwards.

Data Warehousing: Data Modeling, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/ Drill Down, Pivot

Project Management Tools: MS Project, MS SharePoint Server, MS Office, Jira, RallyHPALM, RequisitePro

Collaboration Tools: MS SharePoint, Git Hub

Testing Tools: HPQC, HPALM, Selenium

Reporting/BI Tools: Tableau Desktop, IBM Cognos, MS Excel

ETL Tools: Informatica, Oracle Warehouse Builder, AWS DMS

CRM Tools: Salesforce

Databases: MS SQL, Oracle, MS Azure, AWS

Others: HTML, XML, SQL, .Net, Java, JavaScript, Rest APIs

PROFESSIONAL EXPERIENCE

Confidential, Richfield, MN

Project Manager

RESPONSIBILITIES:

• Created a Project Management Plan with the help of Project Charter for successful migration from legacy to Oracle NetSuite ERP system.
• Worked within the Triple Constraints with effective Scope Management, Time Management and Resource Management.
• Managed 4 Scrum Teams, addressed impediments and blockers, dependencies and established effective co-ordination for better delivery planning.
• Participated in various Scrum Ceremonies like Sprint Planning, Sprint Review, Sprint Retrospective and Daily Stand-Ups.
• Provided Wireframes and Mock-up Screens for multiple teams to get a better understanding of the expected deliverable.
• Coached the teams on ‘Inspect and Adapt’ mindset. Worked with the teams to refine the "Definition of Done"
• Facilitated coordination between operations team and the development teams.
• Helped build the Product Roadmap by working with the Lead Product Owner and align to the goals of Data Migration.
• Planned Releases to work in Cadence delivering value within timeframe.
• Facilitated feedback from Business stakeholders on spike results and PSPIs.
• Ensure accuracy and integrity of data and applications through analysis, coding, writing clear documentation and problem resolution for Data Migration.
• Established Performance Targets and Matrices.
• Managed various stakeholders' expectations through the development lifecycle of the product
• Traveled around the country with technicians to gather first-hand experience, understand their pain points, documented and analyzed them to convert to user stories
• Consistently communicated the vision of the features with the Scrum Development team
• Received several presentations to the management about the product's progress with the help of Burn-Up Charts, and, other metrics.

ENVIRONMENT: Agile, Rally, MS Visio, MS Office (MS Word, MS Excel, MS PowerPoint), Java J2EE, Oracle NetSuite, Oracle SuiteBuilder, Oracle Warehouse Builder (OWB), SuiteScript, SSP, SuiteCloud IDE, Oracle 12c DB, MySQL Server 2012, Azure Blob Storage, Azure File Storage, Web Services, SOAP, Visual LANSA Framework.

Confidential, Olympia, WA

Project Manager

RESPONSIBILITIES:

• Understood state of art processes by interacting with stakeholders and documents analysis and performed GAP analysis to assist Product Owner and Project Manager in planning the transition.
• Supervised preparation of Business Requirement Document (BRD/HLD). Analyzed, modified and validated the same.
• Coached development teams on agile principles.
• Facilitated Product Owner in the Product Backlog Management - prioritization and decomposition of epics.
• Facilitated JAD sessions and conducted interviews with various Subject Matter Experts (SMEs) and stakeholders, process reviews and policy & procedure reviews to elicit requirements.
• Co-ordinated with various Scrum Masters to identify dependencies and plan Sprints in accordance.
• Monitored Product Increment demos and coordinated with stakeholders for Inspection and Adaptation.
• Managed and tracked requirements using HP ALM through Application Life-Cycle.
• Supervised integration of various OLTP to the OLAP by using Informatica as an ETL tool and used Tableau as reporting tool.
• Assisted in increasing Data Integrity by governing various project activities and adding Data Verification and Validation to maintain accuracy and effectiveness of data.
• Supervised Data Mining to find correlation and pattern in existing data and constructed SQL queries.
• Timely tracked progress and variance of the project and reported updates.

ENVIRONMENT: Agile - Waterfall Hybrid, MS Office (MS Word, MS Excel, MS PowerPoint), Tableau, Informatica, MS Visio, MS Project, HP ALM, Wireframes, Mock-Up Screens, MySQL Server, SharePoint, GAP Analysis, UML, UAT testing.

Confidential, Menomonee, WI

Project Manager

RESPONSIBILITIES:

• Prepared Scope Document. Baselined scope with sign-off from stakeholders.
• Created a Project Management Plan with the help of Project Charter and scope document for successful migration of the system.
• Presented a detailed Investment Summary including business overview, purpose of the project, current problems, solutions, investment details and benefits from investment.
• Managed various stakeholders' expectations through the development lifecycle of the product
• Established Performance Targets and Matrices.
• Managed 3 Scrum Teams, addressed impediments and blockers, dependencies and established effective co-ordination for better delivery planning.
• Participated in various Scrum Ceremonies like Sprint Planning, Sprint Review, Sprint Retrospective and Daily Stand-Ups.
• Helped build the Product Roadmap by working with the Lead Product Owner and align to the goals of Data Migration.
• Provided Wireframes and Mock-up Screens for multiple teams to get a better understanding of the expected deliverable.
• Coached the teams on ‘Inspect and Adapt’ mindset. Worked with the teams to refine the "Definition of Done"
• Facilitated coordination between operations team and the development teams.
• Participated in Releases planning and Backlog Grooming sessions to bring clarity in requirments and user stories.
• Facilitated feedback from Business stakeholders on spike results and PSPIs.
• Ensure accuracy and integrity of data and applications through analysis, coding, writing clear documentation and problem resolution for Data Migration.
• Consistently communicated the vision of the features with the Scrum Development team
• Received several presentations to the management about the product's progress with the help of Burn-Up Charts, and, other metrics.

ENVIRONMENT: Scrum, Agile, Rally, Informatica, GitHub, Java, HTML, Angular.js, Windows, MS Project, AWS EC2, AWS DMS, AWS S3 storage, Oracle 10g, SQL, UNIX, MS SharePoint, QC, Oracle SQL Developer.

Confidential

SCRUM MASTER

RESPONSIBILITIES:

• Interviewed Subject Matter Experts and IT teams, and performed extensive Document Reviews to develop a thorough understanding of legacy business processes.
• Conducted Scrum Workshops to familiarize the team with Scrum as a concept and process skeleton. Also, conducted User Story Writing Workshops for the stakeholders not proficient in the art.
• Organized Release Planning session for stakeholders and Scrum Team. Co-ordinated with Business Manager, Sr. Architect and Product Owner eliciting their requirements for the Release Plan.
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Output.
• Facilitated, conducted and established agendas for Sprint Ceremonies (Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective).
• Assisted project manager and product owner to track and improve efficiency and Team Velocity using Sprint Burn-Down Chart and Product Burn-Down Chart, Work Breakdown Structure, Milestones List and Gantt chart. Also, strategically handles requirement churn
• Increased Team Velocity by 40% through thorough Estimation of User Story Points and effective Retrospective.
• Facilitated Grooming sessions for User Stories Estimation.
• Time-Boxed all ceremonies and events to ensure sufficient productive time for the Development Team.
• Conducted User Acceptance Training (UAT) and actively participated and facilitated testing of the system during Smoke Testing, Black Box Testing and Regression Testing.
• Helped PO and PM in ROI Analysis, Cost-Benefit Analysis and SWOT analysis to be prepared for potential business and technical risks to the system.
• Assisted creation of Test Cases, Test Plans, Test Scenarios and created forward and backward Traceability Matrices.
• Checked for impediments related to creation of Data Models using Logical and Conceptual Entity Relationship diagrams and Dimensional Model diagrams.
• Prepared and analyzed UML diagrams like Date Flow Diagrams, Sequence Diagrams and Activity Diagrams using MS Visio to analyze and design structure, behavior and interactions in the system design.
• Heavy involvement in Sprint Planning, Issue Tracking and Impediment Management using JIRA.
• Assisted developers with requirements for enhancing Graphical User Interface.
• Gathered and elicited requirements for developing Rest APIs.

ENVIRONMENT: Waterfall-Scrum Hybrid, MS Visio, JIRA 5.2, MS Office 2007 (MS Word, MS Excel, MS PowerPoint), Wireframes, HP QC 11.0, MySQL Server 2012, UML, Oracle 11g R2, JAVA, JavaScript, AJAX, ETL, MS Project, HTML, Web Services, SOA, XML, Version One, jQuery, Angular JS.

Confidential

SR. BUSINESS ANALYST/ SCRUM MASTER

RESPONSIBILITIES:

• Conducted requirements elicitation, analysis and refinement.
• Researched and gained knowledge of credit risk, market risk, liquidity risk, unsystematic risk, operational risk, strategic risk, compliance risk, default risk and sovereign risk.
• Was involved in Business Process Re-engineering.
• Helped Project Manager in project planning by facilitating the creation of Project Charter.
• Analyzed and gathered requirements for preparation of Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification (SRS).
• Acted as a liaison between management and technical team.
• Performed extensive data analysis using MS Excel and IBM Cognos to find co-relation between variables to establish Risk Baseline and provide Business Intelligence (BI).
• Conducted User Story Writing workshops involving various stakeholders. Actively led, facilitated, time-boxed and moderated Scrum Ceremonies throughout the project.
• Created Requirements Traceability Matrix (RTM) ensuring requirements are met in all the phases of the project and testing strategy incorporates a detailed check on all requirements.
• Used RALLY for requirement and defect management, test analysis and test logging.
• Created Test Cases and logged defects in Rally. Involved in User Acceptance Testing (UAT).
• Aided the QA team to develop the Test Plans and Test Cases to perform the Black Box Testing, Regression Testing and Smoke Testing.

ENVIRONMENT: Scrum, Risk Management, Mock-Up Screens, MS Office (MS Word, MS Excel, MS PowerPoint), IBM Cognos, UML, Data Modeling, UAT Testing, Experian.

Confidential

BUSINESS ANALYST

RESPONSIBILITIES:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system to create BRD, FRD and SRS.
• Documented, prioritized, managed and facilitated estimation of User Stories.
• Involved in analyzing Business Requirements and developing System Specifications.
• Created UML Diagrams using Rational Rose.
• Tracked and reported timely performance against plans and forecast analyzed gaps and recommended corrective measures to improve productivity.
• Assessed business priorities, and advised business units by performing Risk Analysis.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change management procedures using Clear Case.
• Maintained and shared documents using MS SharePoint.
• Managed test cases and logged defects using HP QC tool.
• Formed a bridge between the Project Manager and different teams with effective presentations.
• Planned and organized team engagement activities to encourage self-organization among the team.

ENVIRONMENT: Agile, Rational Requisite Pro, Rational Rose, HP QC, MS Project, MS Visio, MsSQL Server, SharePoint, MS Office (MS Excel, MS Word, MS PowerPoint).

Confidential

BUSINESS ANALYST

RESPONSIBILITIES:

• Worked with the Project Manager in defining the scope and requirements of the project.
• Assisted in creation of Business Requirement Document (BRD) and Functional Requirement Document (FRD) and System Requirement Specification (SRS).
• Defined business rules pertaining to Order Tracking System (OTS).
• Created UML diagrams (Structural, Behavioral and Interactive) and created Information Diagrams, Activity Diagrams and Process Flow Diagrams.
• Creating GUI mock-ups using MS Visio to understand UI and UX requirements.
• Utilized MS Project to create Work Breakdown Structures (WBS), prioritized the tasks and to track the progress of the project and improve efficiency from time to time.
• Coordinated creation of Test Plans, User Acceptance Test (UAT) scripts and Requirements Traceability Matrix (RTM).
• Was involved in dealing with Change Requests by performing Impact Analysis.

ENVIRONMENT: Waterfall Methodology, MS Office (MS Excel, MS Word, MS PowerPoint), MS Visio, MS Project, Mock-Up Screens, MsSQL Server, UML, UAT Testing.