SUMMARY

Strong technical background with 15 years experience in Operation and Business Support Systems OSS/BSS . Proven ability to translate business requirements into creative solutions within software architecture and design. Demonstrated project management, supervisory and staff mentoring ability. History of cost saving results through increased efficiencies. Knowledge of key scripting languages Korn shell ksh , Perl, Expect , programming languages C, C , Java , operating systems Solaris SUN/x86 HP-UX Unix , Suse, Debian, CentOS Linux , Windows , and protocols TCP/IP, SNMP, TL1, HTML, XML .

KEY ACCOMPLISHMENTS

• Achieved Verizon's highest employee recognition Telecom Leader Circle Award for improving the Integrated Network Management System INMS , saving > 265K while refining the application user's experience.
• Evaluated desktop architectures for cost efficiency and feasibility across 16 Network Operations Centers NOCs with > 1300 desktops. Established the company's first national, standardized desktop architecture.
• Prioritized 1K system stability issues and recommended solutions to Sr. Management for funding. Collaborated with IT on problem resolutions resulting in greatly increased system utilization and up to 99 alarm reduction.

PROFESSIONAL EXPERIENCE

Confidential

Solutions Architect / Program Manager

• Uniquely positioned in a pre- and post-sales architect role. Providing internal and third party technical solution creation, Request for Proposal and Quote RFP/RFQ responses and costing/pricing. Supporting post sales in solution assurance, accounting, Network Operations Center NOC and Service Desk SD on-boarding, and transitioning.
• Program Manager for on-boarding of a high visibility large government client established process and procedures, Sales Orders, Purchase Orders, invoices, 3rd party contracts and maintenance managed project managers, on-site resources and special projects
• Evaluated numerous products surveillance configuration options for optimal and expedient NOC on-boarding
• Drove automation around laborious processes in OpenScape patch deployments
• Authored Statement of Work SOW and pricing templates in conjunction with the contract and legal teams allowing for time savings in SOW and pricing turn-around to customers
• Technically evaluated IT and multiple 3rd party backup and recovery solutions
• Selected a mixed solutions method choosing standardized solution for the appropriate customer requirements.
• Negotiated and standardized pricing with 3rd party vendor

Confidential

Financial and Marketing SMBs

• Update software, licensing and documentation for servers, user applications and desktops
• Deploy gigabit switch, dual WAN routers, stateful firewall and physical security
• Evaluate currently deployed network technology for best cost hardware and software enhancements as well as security updates
• Design and deploy surveillance/performance/security monitoring systems providing low cost alerts via smart-phone and web interfaces

Confidential

Surveillance Senior Staff Consultant

• Assigned to correlation rule development and author system requirements.
• Aid in the software design and architecture of a 6M annual project, authoring requirements for the convergence of multiple surveillance systems into a single system.
• Design and develop correlation rules that eliminate unnecessary sympathetic alarms/events from the users surveillance view.
• Lead 2010 correlation opportunity identification with 39 correlation opportunities, reducing overall alarm volume.
• Confidential
• Managed a technical team of 8 senior staff consultants and specialists supporting full product life cycle i.e. requirements, testing, production deployments and ongoing support . Charged with balancing surveillance center needs, bug fixes and enhancements within a limited budget.
• Achieved 99 presented alarm reduction across most systems and 75 automation of actionable alarms.
• Reduced system bugs by 40 and prioritized bug fixes.
• Consistently optimized system stability, up-time, and processing latency within INMS. Designed several new features including correlation bailout, resulting in increased throughput, performance, and reliability.
• Established several company-wide standard business practices including:
• The company's first multi-organization Service Level Agreement SLA .
• A process to identify and resolve root cause issues in a multi-center environment while communicating impacts to other NOCs.
• Standards for alarm, ticketing, and topology flows.

Confidential

• Assigned to eliminate lengthy system outages and degradations. Positioned as the operations lead to work directly with IT on a corrective action plan. Created the plan, design, and architecture while managing funding and procurement.
• Improved High Availability and Disaster Recovery HADR , eliminating downtime in new release deployment.
• Developed and architected a solution to protect the surveillance system from surges in messages, allowing the suppression of high volume floods, resulting in no surge caused outages and alarms being shut off for individual NEs