PROFESSIONAL PROFILE:

A seasoned Information Technology professional and Agilist with extensive experience helping Fortune 500 companies maximize the return on their IT investments. Adept at creation and presentation of solutions to senior executives in diverse industries, including Telecommunications, Financial Services, Retail, Manufacturing, Healthcare, Transportation, and Government. Instrumental in driving organizations to become more agile and responsive to business demand, customer - focused and efficient. Extensive experience with implementing and coaching Project Management methodologies and philosophies including Waterfall/ Confidential, Agile Scrum, Lean, XP, Kanban, SAFe, DevOps and RUP using various ALM tools (IBM/Rational ALM, Visual Studio, HP ALM, AgileCraft, HP Agile Manager, Rally, Version One, and Jira). Strong Requirements Elicitation, Business Analysis, Product Owner and Solutions Architecture skills. Extensive development experience in both .NET and Java technologies including leading roles in developing eCommerce solutions, Web Content Management (ECM/CMS), User Experience improvement (UX), Database Design, Systems Architecture, Enterprise Architecture, and Customer Relationship Management (CRM). Managed and coached local Agile teams and both local and offshore Waterfall teams. Strong history delivering solutions that meet and exceed business expectations while effectively managing risk.

CAREER OBJECTIVE:

Strong desire to continue working with senior executives and businesses leaders to develop and implement transformational strategies that significantly improve corporate leadership's ability to identify, implement, and manage business value and translate them to Agile Value Streams that create improved customer experience, respond rapidly to changing business needs and provide a rewarding and satisfying employee experience.

PRIMARY AREAS OF EXPERTISE:

• Agile Scrum/SAFe Implementation, Transition and Coaching
• Project & Program Management, IT Governance & SDLC implementation and Management
• Business Analysis, Requirements Analysis/Development, and Software Tool Assessments
• Application Lifecycle Management (ALM), Alm Tool Implementation, and Process Improvement
• Quality Management, Quality Assurance & Testing Management
• Data Management, Big Data & Business Intelligence
• Java/.NET/SOA Systems Architecture and Management

AREAS OF EXPERTISE:

• Agile Scrum / XP / Kanban / Lean Coaching
• Confidential Waterfall, RUP
• Scaled Agile Framework (SAFe)
• Program Management / Project Management
• Methodology Development & Implementation
• Deployment / Rollout Management / DevOps
• Big Data / Data Warehouse Development
• IT Governance / ITIL / ISO9001
• Application Lifecycle Management (ALM)
• Content Management System Integration (ECM)
• Transition Planning / System Conversions
• Portal Development
• Business Process Analysis & Design
• Requirements Definition/Elicitation
• Use Case Development
• Customer Relationship Management (CRM)
• SOA Implementation / Systems Architecture
• Web/eCommerce Development
• Portfolio Management (Clarity PPM / HP PPM)
• MS SharePoint (WSS/MOSS) Dev & Admin
• Total Quality Management (TQM) / Six Sigma
• QA/Testing Methodology

SOFTWARE EXPERIENCE:

• Oracle 8i, 9i, 10g, 11g
• CRM (Seibel / Salesforce.com / MS Dynamics)
• MS SQL Server
• Filenet / Fatwire
• Rational ClearCase
• AgileCraft, Rally, Version One, Jira, Hansoft
• IBM/Rational ALM
• Clickstream
• HP Quality Center, HP Agile Manager
• MicroStrategy
• COGNOS
• BEA WebLogic
• Informix
• JBOSS
• IBM WebSphere
• Eclipse
• Apache
• VMWare
• SAS
• Linux (Ubuntu, Redhat, SUSE)
• DB2
• UNIX/AIX
• Pentaho, R
• MS Visual Studio
• Greenplum, Hadoop
• MS SQL Server Reporting Service
• Sun Solaris
• MS Project (all versions)
• ERWin
• MS Reporting Services
• Rational Rose
• MS Office
• HP/Mercury Tools
• CVS, SVN, Jenkins
• Bugzilla
• IMS DB DC
• Java / J2EE
• JSP, JavaScript
• .NET / ASP / C#
• Delphi/Object Pascal/Lazarus
• C++
• COBOL, PL/I, REXX, FORTRAN, BASIC
• InfoPath
• 370 Assembler

WORK HISTORY:

Confidential

Portfolio Program Manager

Environment: s SharePoint 2007 & 2013, MS Office 2013, HP Quality Center 8.1

Responsibilities:

• Directed and managed the transfer and conversion of data from 170 Confidential systems to Frontier Communications.
• Developed SharePoint Lists, Reports, Web pages and Web parts in support of the data migration effort.
• Configured and administered SharePoint 2007 and managed the upgrade to SharePoint 2013.
• Designed data migration processes, standards and procedures and presented to senior management.
• Developed executive progress reports using PowerPoint and Visio and presented to senior management weekly.
• Administered HP Quality Center to manage project issues.
• Introduced Confidential PMO to Agile philosophies and methodologies and coached on the benefits of Agile.

Agile Coach, Product Owner, Scrum Master

Confidential

Environment: Agile Scrum, XP, Kanban, ScrumBan, Rally, AgileCraft, JIRA, HP Quality Center

Responsibilities:

• Transition to Agile was the major factor in turning around a failed POS system development effort.
• Conducted analysis and assessments of various Agile ALM tools and worked with RAC WCD Leadership to implement SAFe and select AgileCraft as the SAFe tool.
• Developed and led Agile training workshops and established and coached Agile teams on Scrum/XP, Kanban, Scrumban, Lean and AgileCraft. Established Agile Release Trains and implemented DevOps best practices using Jenkins.
• Facilitated the transition from Rally to AgileCraft. Facilitated integration of Jira and HP Quality Center with AgileCraft.

Scrum Master / Program Manager

Confidential

Environment: Linux RHEL 5.9, PostgreSQL, Greenplum, Hadoop, Pentaho, R, SharePoint

Responsibilities:

• Managed the design and construction of a DW/BI/DSS solution for a large multinational client.
• The system was based on Open Source Data Warehouse (Greenplum), Big Data (Hadoop), and Business Intelligence technologies (Pentaho, R) used to detect healthcare insurance claim fraud.
• The system utilized proprietary fraud detection models and Open Source BI tools to produce regular and ad-hoc reports and graphical representations of the data to aid in the detection of fraud.
• Led the project using Agile Scrum, Test Driven Development (TDD) and industry best practices for Quality Management, and coached the team on Agile principles and processes.

Sr. Project Manager

Confidential

Responsibilities:

• Managed several internal projects to upgrade the corporate Website, Implement SharePoint 2013, and conduct assessments and make recommendation for CRM tools, corporate e-mail solutions and replacement office telecom systems.
• Drove the development of several proposals for Data Warehousing and Big Data projects.

Confidential, Atlanta, GA

Engagement Manager, ALM Solutions Architect, Project Manager

Environment: IBM Rational CLM (RTC, RRC, RQM), Confidential

Responsibilities:

• Drove the development of a $10 million proposal that resulted in winning the businesses for offshore outsourcing of all QA functions.
• Developed QA outsourcing transition strategy and transitioned QA responsibilities from multiple Confidential teams to RCG.
• Developed roadmap for enterprise-wide rollout of IBM Rational CLM
• Managed upgrade for IBM Rational RQM version 2.0 to 3.0

Confidential, Tampa, FL

ALM Architect, QA Architect, Agile Coach

Environment: s: Microsoft Visual Studio, Microsoft Test Manager (MTM), ISO9001, ITIL

Responsibilities:

• Assessed maturity of QA and Testing processes and tools and implemented an Application Lifecycle Management system using MS Visual Studio and MS Test Suite tools in accordance with ISO9001 and ITIL standards.
• Assisted in the definition and rollout of Agile Lean methodologies, and transition from Waterfall.
• Coached Agile teams on Scrum and Lean processes.
• Developed a roadmap for enterprise-wide rollout of the Microsoft ALM (Visual Studio) solution and toolset.
• Conducted pilots of ALM best practices, and established and tracked KPIs for performance monitoring and improvement.

Confidential, Irving, TX

Project Manager, Program Manager

Environment: Clarity PPM, Confidential

Responsibilities:

• Managed multiple projects implementing Home Security Automation and Mobile Device integration.
• Managed the consolidation of multiple cloud-based instances of Clarity PPM into a single, internally hosted Clarity instance.

Confidential

Senior Manager, Agile Coach

Responsibilities:

• Managed full SDLC solutions engagements in accordance with Confidential and Agile/Scrum methodologies.
• Coached Agile Teams on Scrum.
• Established appropriate IT infrastructure to support and maintain development and testing efforts.
• Assessed processes and tools and made recommendations, developed and implemented best practices for Application Lifecycle Management.

Confidential, Plano, TX

QA Manager

Environment: .NET.

Responsibilities:

• Established a QA organization at Confidential and implemented a full life-cycle
• Testing Methodology based on QA/Testing industry best practices.
• Applied the methodology to test a new .NET application being rewritten from Delphi to .NET.
• Hired QA testers/leads and mentored them on the methodology.

Confidential, Dallas, TX

Senior CRM Consultant

Environment: Salesforce.com CRM

Responsibilities:

• Provided CRM consulting services and Salesforce.com customization services for the industry leader in rental property leasing and management services.

Confidential, Las Vegas, NV

Project Manager, QA Test Engineer

Environment: HP/Mercury Testing Tools (Quality Center, QTP), UPK, Oracle, Confidential

Responsibilities:

• Assessed the use of HP/Mercury Testing Tools (Quality Center, QTP), UPK and QA processes and made recommendations for a full life-cycle QA and Testing methodology implementation in accordance with Confidential .
• Developed a proposal, including the implementation strategy and roadmap for a full life-cycle Testing Methodology based on QA/Testing industry best practices.
• Gained overwhelming support for the proposal by mapping current state to best practices through facilitated sessions with business stakeholders across multiple divisions.

Confidential, Dallas, TX

PM, BA, QA Testing Manager

Environment: MOSS, MS Visual Studio, NUnit, TestIt, .NET, Oracle Forms 6, Oracle 10g, PeopleSoft

Responsibilities:

• Achieved significant improvements in systems reliability by transforming the organization’s Quality Assurance and Testing processes and infrastructure through QA best practices and full life-cycle ALM (Application Lifecycle Management).
• Implemented and customized open-source automated testing tools and developed comprehensive regression test scripts and data files for full regression testing.
• Drove the development of an innovative Lead Generation System to increase membership and volunteering enrollments, using SharePoint and custom CRM features to capture, follow up and track leads to closure.

Confidential, Dallas, TX

Solutions Architect, QA Testing Manager, Agile Coach

Environment: VB6, VB.NET, C#, SembleWare, MSTest, HP/Mercury Testing Tools (QTP), Agile/Scrum

Responsibilities:

• Successfully managed multiple projects that improved User Experience with their Medical Billing Decision systems using Agile/Scrum methodology and working with business stakeholders and systems support staff to plan and convert a VB6 client-server application with over 400 screens to Web based VB.NET and C# .
• Coached Agile Teams on Scrum.
• Assessed backend architecture and made recommendations for refactoring the application to improve performance and maintainability.
• Conducted tool assessments and made recommendations for integrated ALM on a Microsoft platform.
• Developed the Master Test Strategy and Test Plans for all conversions.
• Developed the strategy and processes for Black Box testing of the converted system.

Confidential, Pittsburgh, PA

Business Analyst

Environment: MOSS, MS Visual Studio, INFOPATH, MS SQL Server 2005

Responsibilities:

• Implemented an idea & innovation suggestion and tracking system for Confidential retailers using INFOPATH and MS SQL Server in a MOSS environment.

Confidential, New York, NY

Business Analyst, Data Architect, Agile Coach

Environment: MOSS, MS Visual Studio, .NET, MS SQL Server 2005, Agile Scrum, Rally

Responsibilities:

• Increased the accuracy and consistency of cross-divisional reporting by assessing tool use, redefining business processes, recommending and implementing SharePoint solutions to automate and replace the data feeds, improve data management, implement content management (ECM) and customer relationship management (CRM).
• Facilitated RAD sessions with stakeholders across multiple business units to redefine business processes and define and develop the new system using Agile Scrum/XP.
• Coached Agile teams on Scrum, XP, and RAD.
• Implemented MOSS as an upgrade from WSS 3.0.

Confidential, New York, NY

Project Manager, Business Analyst

Environment: s: COGNOS, SAS, SQL Server, SharePoint

Responsibilities:

• Established the foundation for improved data accuracy and consistency by developing an implementation strategy and roadmap for implementing a Data Warehouse.
• Inventoried source systems and data elements following best practice MDM processes, developed the high-level data warehouse architecture.