IT Manager,resume profile

Qualification Highlights

Growth oriented Information Systems professional with more than 20 years of engineering and project management experience. Dynamic leader with expertise in competitive environments. Extensive background solving business problems, networking-provisioning systems for public/private telecommunications networks, and automating/engineering processes.
Strong communication, interpersonal, intuitive, business analysis, IT/IS and leadership skills. Proven ability to work efficiently in both independent and team environments. Adaptable and efficient in work situations with changing responsibilities.
Experienced in network planning/provisioning, customer and vendor relations, cost containment, account maintenance, capital asset management, budgeting/finance, staff training and supervision, human resource/team development.
Expertise in full life cycle development, end-to-end systems engineering, Disaster Recovery, systems integration, strategic planning, workflow streamlining, and concurrent project oversight. Refined skills in planning, modeling and spearheading pilot projects.
Quick learner with an ability to rapidly achieve organizational integration, assimilate job requirements and employ new methods and technologies. Energetic and self-motivated team player/builder. Expert in expediting projects with very tight timelines, high risk and facilitating exhaustive meeting schedules. Willing to travel and/or relocate.

Technical Qualifications:

HP Servers

Dell Power Edge

Macintosh

Cisco routers

Cisco ASA 5515

Cisco 6500 series

Cisco 5508 WIFI

Cisco VPN

Cisco Com MGR

Barracuda

Avaya IP 500

HPInsight Manager

MS SMS 2.0

Trackit Helpdesk

MAS 90

MAS 200

Data Domain

Sonicwall

LAN/WAN

TCPIP

Backup Exec

Spiceworks

HP EVA SAN

Dell EMC SAN

Commvault

Saleslogix

Websense

Active Directory

Windows 7

Windows 8.1

Exchange 2010

Server 2012

VMware 51

Kaseya

ESET

MS Office 2010

Employment History

Confidential

IT Manager

Responsible for managing Field Services team consisting of Field Engineers and POS Engineers, that provides onsite / remote desktop support, network support and helpdesk functions for Fox restaurants corporate and Store locations.
Responsible for daily support of corporate servers and network Infrastructure.
Responsible for 24/7 Data center and Colocation services.

Confidential

Client Services Manager,

Responsible for managing Field Services team consisting of 15 Field Engineers, 3 Customer Service Representatives, and 3 NOC engineers that provide onsite desktop support, network support and helpdesk functions for 250 small to medium size companies with varying I.T. Infrastructures.
Responsible for daily technical account management of several I.T environments.
Motivate and lead an IT support team for multiple organizations providing over 90 utilization.
Negotiate and communicate with vendors and customers in various aspects of I.T. Services delivery and support.
Laid the foundation and operations prototype for the future expansion of the Field Services team.

Confidential

I.T. Manager,

Managed the I.T. Services Department with 6 staff members, performing desktop support, data center development, network engineering and helpdesk functions
Implemented internal helpdesk that supports 700 network seats and 330 remote sales seats
Designed and implemented WAN network using Cisco routers and Sonicwall failover VPN.
Managed SOX I.T. Process and annual audits.
Designed and implemented Microsoft back office with Exchange 2003 SQL servers.
Upgraded Windows 2000 active directory to Windows 2003 for entire 900 user WAN.
Implemented Commvault Backup solution integrating replicated Data Domain for WAN.

Confidential

Network Manager,

Managed the Information Technology Department, performing desktop support, data center development, network engineering and helpdesk functions.
Designed and implemented Exchange 5.5 to exchange 2000 Migration including OWA and Blackberry server.
Designed and implemented Veritas Backup solution integrating Dell SAN.
Reorganized Windows 2000 active directory for entire 600 user WAN.
Designed and implemented Frame relay network using Cisco technologies.
Designed and implemented redundant internet connectivity using BGP and CEF.

Confidential

I.T. Manager,

Managed the Technical Services Department with 8 staff members, performing desktop support, data center development, network engineering and helpdesk functions.
Designed and implemented 200 Compaq Server farm standards both internally and at Exodus.
Designed and implemented Cisco switched network and HP EVA SAN.
Planned and implemented Windows 2000 domains for entire 1000 user WAN.
Responsible for formed teams, analyzed the scope of project, scheduled meetings, defined project milestones, assigned tasks, monitor and control work procedures for implementation and integration of Sage Software Global Microsoft Exchange solution between all Global Divisions

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