PROFILE:

• Strategic, Innovative Solution for IT Leadership
• IT Security Operations Center Director / Program Manager that establishes and implements proven PMI methodologies to ensure projects are delivered on time, within scope and budget, meeting customers’ expectations. Lead active incident reporting and security remediation.
• Adapted at customer relationship management (CRM) and expressing how the client’s needs and expectations will be met.
• Advanced knowledge of PMBOK methodology of project management of small and large complex projects.
• Accomplished network operations center (NOC), Configuration and Change Approval Manager (CCB/CAB), IT operations center and helpdesk manager.
• Expertise in Information Technology Infrastructure Library (ITIL), and IT Service Manager (ITSM) practices
• Lead Manager at AF Network Operations & Security Center monitoring USAF’s global enterprise control of proxy/firewalls, active and passive intrusion detection, active directory, infrastructure encrypt (re - key), and daily Intel brief(s) protecting over 100K users;
• Deployed identify & access management (IAM) systems of encrypted common access card for 100K single sign-on users (SSO). Revised identify access management policy and procedures for general users and privileged administrators.
• Developed first tactics, techniques and procedures (TTP) for cyber operations in contested (cyber warfare) environment—develop critical continuation list concept of passive protection and suggested evaluation matrix for cyber offensive capabilities
• Expert at life-cycle projections, budget management, and procurement execution; managed AF Barcode Inventory Tracking System (BITS) for logistics management of 1800 items valued at $9M.
• Experienced at network accreditations, insider threat, evaluating security risk and vulnerability assessment—seasoned at responding, documenting and reporting warnings, threats, and incidents
• Managed operations center staff of 65; provided IT, telecommunications and multi-media customer support to 100K customers. Remedy ticketing system to track, record & analyze data for trends, patterns & performance--Customer contact operations included telephone, email, IRC chat and walk-up helpdesk
• Experienced in software development life-cycle (SDLC)--established software test perimeters, conducted evaluation & produced results w/ recommendations using the Agile extreme project management concept-iterative life cycle
• Program Manager supervised 6+ project managers; oversaw 20+ projects valued over $14M; 13 years senior project management experience leading projects, resources & managing budgets--Oversaw multi-million dollar projects simultaneously; strict adherence to PMBOK Methodology
• Chaired IT Configuration Management Board; oversaw change management of client desktop, network infrastructure, and platform systems via control implementation of operating systems migration, version change, security updates and platform upgrades
• Planned, designed and acted as senior PM in the build of three server room/data centers in 7 years
• Plans included large data centers (1250 sq ft) and small server rooms (360 sq ft); projects total $7M
• Experienced in server room floor plan design and layout to maximize available space and accessibility
• Seasoned professional at hot/cold isle concepts and at calculating HVAC BTU cooling requirements knowledgeable of current and growth electrical power options and IT fire suppression systems
• Planned, designed and senior PM on three fiber networks for operational and test environment
• Managed networks of 100K users & small closed loop networks supporting 300 user; total value $2B
• Veteran at network connectivity layout and cable topology for raised floor and ceiling distribution
• Knowledgeable of copper (CAT 6e), fiber and wireless networks; switch & IP telephony expertise
• PM on two projects exceed $100M with multiple teams working independently at different locations
• Air Field systems radar upgrade in 16 different states with over 300 technician supported
• Country of Iraq Nation Fiber project—Over 300 miles across 10 regions/tribes
• Senior PM on 300K feet in copper/fiber in metropolitan environment
• Worked with city manager on projected changes in traffic patterns and limited access points
• Coordinated efficient work schedule with city to include aggressive equipment staging areas
• Managed satellite long-haul infrastructure bandwidth to remote locations
• Onsite project manager for cut 3200 copper pair—managed repair teams during emergency 24 ops
• Senior Project manager for 10K sq ft mezzanine build; planned and executed IT, security, HVAC, electrical, fire suppression and furniture requirements—managed punch list and OHSA inspections
• 5K sq feet facility; double inclement weather days; adjustment made, finished ahead of schedule
• Migrated tactical combat web, mail, storage and application data servers from temporary location to hardened permanent facility within 48 hours; upgrades to hardware, software & operation systems
• Converted 110 physical servers into virtual platform; increased performance and reduced LCM costs
• Transfer 1.7M users from Outlook Exchange to Outlook Enterprise; migrated over 75K users weekly

TECHNICAL SKILLS & APPLICATIONS:

ITIL, ITSM, Performance Matrix/Business Intelligence, Cloud/SAN/Enterprise Storage IT Security, UNIX, x86 Platforms, Server/Virtual Systems, Video Teleconferencing Six Sigma, Wireless Devices, Digital Signage, Hardware/Software Inventory

HARD SKILLS/PROJECT MANAGEMENT APPLICATIONS:

MS Word MS ProjectMS ExcelMS Project Server

MS PowerPointMS AccessExplorerSharePoint

Visual StudioOutlookAcrobat ProPhotoshop

SCRUM/Agile (OnTime)

CORE COMPETENCIES:

• IT Operations
• Performance Matrix
• Disaster Recovery
• Contract Negotiations
• Business Intelligence
• Vendor Management
• Life Cycle Management
• Senior IT Project Management
• Integration/IT Strategy
• Network Infrastructure
• Helpdesk Operations & Management
• Hardware Virtualization

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential, Alpharetta, GA

Responsibilities:

• Senior project manager of Active Directory Kerberos vulnerability remediation; executed plan over weekend
• Managed remote $2M strategic planning IT application development using PMBOK & Stage Gate; global multi-phased project greatly enhanced IT service delivery capabilities
• Remotely engineered application development project across multiple portfolios with global support team; developed & executed project statement of work, business case, budget, scope, charter, project management plan, work breakout structure, communications & quality plan
• Migrated regional virtual/physical infrastructure & core business applications to global data center

Director of IT

Confidential, Suffolk, VA

Responsibilities:

• Served as Chief of Technology, Information Assurance Security Manager, and Chief of IT Ops
• Managed IT Staff of 53 separated into five divisions—IT Operations, Helpdesk Support, Server/Virtual Systems, Web Services, & Cyber/Information Security—budget over $3M annually
• Management of security incident and reporting, validation of breach and finalized remediation action
• Scheduling, purchase, configuration, and installation of equipment, software & services at all customer sites using project management methodologies
• Maintain documentation of network systems, operational procedures, and network topology and hardware inventory future IT process, relevant software and technology, operational implementation
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity

Senior IT Security Manager

Confidential

Responsibilities:

• Led team of 65 mil/contractors to operate network infrastructure & virtual systems worth $20M
• Managed lifecycle sustainment of 118 servers, 500+ client systems, 5 networks, audio/visual systems, telephony system, data links and radio network systems
• Responsible for all aspects of project management, including but not limited to task management, action plans, cross-functional team management, and launch and/or implementation activities
• Drive projects through the development life-cycle, ensuring solutions are technically sound, meet operational requirements, and are delivered on time

Senior IT Operations Manager

Confidential

Responsibilities:

• Led team of 39 mil/contractors to operate network infrastructure & virtual systems worth $17M
• Served as SME for Iraq telecom and managed 6 national level projects valued at $110M
• Monitors and maintains project scope, including facilitating requirements prioritization, controlling change to scope, and communicating status of scope to all team members
• Program development -- Refined customer requirement with technical scale of the project.
• Maintains information about projects in centralized portfolio management system

Security Ops Center Manager

Confidential, VA

Responsibilities:

• Led specialized 34 member Network Ops Security Center team managing firewalls & exchange servers - Managed incidents and worked with technical leads for security remediation when required
• Managed worldwide field support team of over 300 IT technicians with operating budget of $100M
• Provided command-wide domain information assurance and network defense of $2B enterprise that encompassed 15 airbases and over 100,000 system users
• Established company’s 1st security warning network orders policy for mandating subordinate actions