SUMMARY:

• PMO/Client Management Relationships and Liaison/Global Consulting/SDLC/ Corporate, Government, and Virtual Environments/Operations Support/ Affordability Challenges/Workforce Reductions/Knowledge Sharing/TeamworkA strong professional leader successful in delivering results and leading changes, challenging “not invented here” mindset, while focusing on achieving the bottom line.
• Leveraging over 14 years of Information Technology experience into developing solutions and services for customers and stakeholders to meet project goals, business initiatives, cost reduction and performance excellence.
• Experienced in managing cross - functional teams, off shore resources and subcontractors, managing vendor relations, performing business analysis, requirements development, testing and process improvement.
• Maintains flexibility, able to prioritize competing business goals, take concepts to fruition and deliver during budget challenges in functional and matrix organizations.
• Highly motivated self-starter, who takes initiative, quickly assesses culture to add value, delivers on new ideas, build credibility and trust.
• Can contribute immediately utilizing following skills, core strengths, functions and experiences:
• Develop project plans, adjust shared resource allocations across multiple projects
• Manage multiple projects, responsibilities and tasks in a demanding environment.
• Effectively communicate topics diplomatically to all levels of management, including individual contributors and C levels
• Lead account reviews and report to senior leadership on all issues delaying the project with proposed solutions
• Manage conflicting priorities in terms of scope, budget, schedule, resources, interests and operational objectives
• Lead risk meetings, document and review risks, develop mitigation or contingency plans

SKILLS SUMMARY:

• Program/Project Management Management Reporting
• Project Planning and ManagementResource Management and Staffing
• Project Monitoring and ControlHuman Resources Management
• Risk Management Business Process Analysis
• Quality Assurance (QA)Systems Process Analysis
• Client Management Relations Process Management
• Requirements DevelopmentSystems Testing
• Architecture Lead Technical Writer - Software
• Mentor and TrainerSoftware Tools Evaluation
• Agile Adherence Process Improvement CMM Process Analyst
• Staff Assessment and Development Performance Management
• Project Liaison, Coordination and Communication Facilitator SWD PMO Project Manager - Process Improvement
• Problem Management Facilitator Process Improvement | Problem Management
• Process Improvement | User Acceptance Test (UAT)Oversight on Architecture Analysis Project
• Oversight on Host Abstraction Layer (HAL) Framework Update Oversight on Passenger iCheck Transition
• Oversight on Systems Integration (SIG) Bandwidth Analysis Project Administration and Resource Management Support
• Initiated project charters, develop objectives, Work Breakdown Structure(WBS) and communication plans
• Monitored project progress, supporting staff and served as business analyst on new projects, as needed
• Monitored and controlled; scope, critical path, tracked tasks, deliverables, burn rate against actual work
• Developed Microsoft Project plans, tracked objectives, deadlines and adjusted shared resource allocations across multiple projects, performed budgeting and forecasting using ‘estimation to complete’ analysis
• Performed project, scope, planning and staffing for new software application projects and or COTS products
• Performed contract close out activities, scoped work initiatives for the upcoming year, forecasted budget hours across planned work, started parallel projects and oversaw contract year opening
• Facilitated cost management and team scheduling using MS Project
• Led risk meetings, documented and reviewed risks, developed mitigation or contingency plans
• Managed project risks on a monthly basis and maintained the risk repository
• Approved client deliverables, led quality assurance (QA) reviews, developed and implemented a QA checklist
• Implemented a directory configuration management system that streamlined the change management delivery process and adherence to audit compliancy
• Led the delivery of implementation activities across an integrated project team, cross functional executives, managers, Technology and Operations to convert a merchant and its business units
• Ensured all data was migrated seamlessly and business retail remained constant post conversion
• Performed strategic, business & technical analysis of current business operations processes for improvement or automation
• Performed as business technical liaison between vendor software providers and clients, negotiate & set up product demos
• Developed solid client relationships, gained project buy-in that led to new business
• Mitigated client expectations, concerns, issues and managed the client change control process & document requirements
• Remained knowledgeable of client processes, new contract initiatives and policy changes to ensure company compliancy with new federal regulations
• Addressed client concerns with quality assurance and implemented an escalation procedure
• Strong communication skills to understand customer needs and provide exceptional results
• Track record of successfully dealing with difficult personalities to resolve dissatisfaction
• Ability to translate challenges into opportunities
• Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently
• Eager to motivate and inspire others to deliver their best.
• Lead and report to Senior Leadership on all issues delaying the project schedule and cost
• Prepared weekly, monthly, quarterly technical milestone progress and quality reports to track contract spending
• Participated in project status and performance account review meetings as Business Portfolio Manager with the Associate Commissioner, Deputy Associate Commissioner, key project stakeholders and sponsors
• Scheduled, led and prepared artifacts for client project and Division Director’s business status meetings
• Served as Project Liaison, Coordinator, Engineering Single Point of Contact, Problem and Issue Resolution and Process Improvement Manager for the following individuals and teams: SWD Director, PMO Program Manager, E2E Project Manager, PMO, Development, Systems Integration, Quality Assurance, Release Management, Problem Management and Product Management for the iCheck project
• Implemented and led a cross functional Engineering team meeting to aide in collaboration and facilitate communication amongst the iCheck Integrated teams
• Led and coordinated collaboration meetings of cross functional teams on issue and problem resolutions escalated to CEO, Directors and Senior Management
• Facilitated collaboration and transparent interaction between three firms on a joint venture
• Engineering single point of contact for problem management and resolution, fielded product and project issues sourced from the End to End Project and Problem Managers, tracked progress of issues to resolution within JIRA and Problem Management tool, ensured Problem tickets are updated and closed upon production implementation
• Projected critical business need skills and developed learning plans for employees in order to support company direction based on executive strategic initiatives, budget challenges, customer needs and industry trends resulting in 100% project placement
• Assessed resource skills by reviewing resumes and skills capabilities tool to determine skills fit for staffing requirements
• Delivered and performed workforce reduction by 50% to reduced staff to address affordability challenges
• Addressed resources projected under or over-utilized via coordinated leveling activities and negotiated schedule adjustments with clients and internal customers
• Planned for the acquisition of resources to meet skill needs, defined strategies to manage resource surplus
• Encouraged cost savings technology development and submitted proposal to upper management
• Addressed staffing concerns from customer and resource burn rate
• Led development of an engagement plan for SIG, defining when and how SIG resources are tasked with work
• Coordinated skills sharing and cross training sessions with senior system integration staff and new hire for single threaded roles
• Coordinated end of year leave to ensure application coverage and support
• Developed and delivered hiring activities, worked with vendor companies in identifying potential candidates and negotiated hourly rates based on company’s price point
• Developed iCheck transition plan, led and monitored transition efforts to resources abroad in India, provided management status on transition efforts
• Identified risks and developed mitigation plans for the iCheck transition
• Developed transition plan for the Lead Integration Specialist. Provided guidance and monitored efforts and submittal of final report
• Developed a transition plan to manage team member’s departure and reduce project delays, which was presented to the Deputy Associate Commissioner and other executive management groups
• Addressed and monitored performance concerns via performance improvement plans (PIP), performed annual evaluations
• Defined expectations and responsibilities, merit increases and career development plans
• Assessed employee training needs, promotions and recognition
• Enforced corporate policy statements, checked accurate time reporting and billing to customer
• Approved timecards, software requests and office relocations
• Worked with an Associate Partner and Manager to capture airport security processes by documenting workflow
• Delivered passenger screening process site survey to support post 911 airport security efforts in Philadelphia
• Assisted in the redesign of the client’s life cycle software acquisition process using CMM as a framework
• Analyzed system requirements development and management processes
• Researched new methods to facilitate the maintenance of software requirements using MS Suite
• Devised new methods for the maintenance team to aide in the transition of system and software documents
• Created a new business model for Requirements Development and Management (RDM) and Transition to Support (TTS) phases of the Software Development Life Cycle (SDLC)
• Supervised the functional process team through the design phase
• Collaborated with clients in order to capture current business processes
• Utilized the System Development Methodology to generate functional requirements
• Synthesized high-level requirements into detailed application objectives
• Documented business processes using Microsoft Visio
• Streamlined client processes by designing additional system functionality
• Developed Requirements Traceability Matrix (RTM) to configure, validate and manage requirements changes
• Analyzed system requirements development and management processes
• Researched new methods to facilitate the maintenance of software requirements using MS Suite
• Developed Oracle design specifications and test documents for the data warehouse used to validate data conversion extraction Validated data extraction conversions for FDM
• Developed system test conditions, plans and executed test scripts for ‘Accounts Receivable’ and ‘Employee Awards’
• Evaluated third party Configuration Management (CM) tools for software development teams and recommended Clearcase Clearquest as the CM tool based on client needs and its industry

CORE STRENGTHS & FUNCTIONS:

Strengths: Account Reviews| Executive Reporting| Resource Utilization| Internal and External customer collaboration (HR, Legal, Contracts, BusOps) | Client Management Expectations| Accountability | Strong analytical, communication, organizational and problem solving skills| Detailed Oriented | Self-directed| Impeccable interpersonal skills and emotional intelligence

Tools: MS Office 2010 Applications, Project, SharePoint, Visual Source Safe/MS Live Meeting & Communicator/Lotus Notes R5/ Capacity Management Grid Tool/ CMMI Processes/ JIRA

Functions: Monitor & control; scope, objectives, deadlines, burn rate against actual work, track all issues, project schedule, customer satisfaction, critical path, tasks and deliverables.

PROFESSIONAL EXPERIENCE:

Confidential, Hempstead, NY

Project Manager & Business Analyst (BA)

Responsibilities:

• Partnered with key stakeholders in developing and streamlining business processes that support the strategic direction of the company using technology.

Confidential, Bohemia, NY

Project Manager/BA

Responsibilities:

• Project Liaison, Coordination and Communication Facilitator SWD PMO Project Manager - Process Improvement
• Problem Management Facilitator Process Improvement | Problem Management
• Process Improvement | User Acceptance Test (UAT) Oversight on Architecture Analysis Project
• Oversight on Host Abstraction Layer (HAL) Framework Update Oversight on Passenger iCheck Transition
• Oversight on Systems Integration (SIG) Bandwidth Analysis Project Administration and Resource Management Support

Confidential, Melville, NY

Project Manager/BA

Responsibilities:

• Ensured compliance, rapid and scalable deployment, reliability and security for a 275 million dollar project with 10 billion annual transactions.
• Supervised the point-of-sales transaction data migration from the legacy platform to the preferred platform, consisting of 10,000 plus merchants with direct impact to EBITDA figures.
• Develop Business Plan Research Copyright Application process and Laws
• Filed and Obtain Limited Liability Company status Registered Company Domain
• Researched and Prepared RFP for Logo Designs Developed Business Logo
• Develop Engagement Plan Design Marketing Website
• Developed initial Functional Requirements Documents Evaluated Website Development Products
• Researched Website Development Products Developed Website development RFP’s
• Performed Initial Website Development using a word press product Researched Website Designers and Developers

Confidential, Rockville, MD

Project Resource Manager - Software Engineer

Responsibilities:

• Primary supervisor to a shared matrix virtual team of 22 Systems Engineers supporting Confidential Corporate business operation services delivering analytical, development and technical support to approximately 100 applications and supporting infrastructures.

Confidential, Baltimore, MD

Project Manager /BA - Software Engineer

Responsibilities:

• Served as the Project Manager to a team ranging from 20-40 business analysts, designers and developers that supported Social Security Administration’s Government to Business (G2B) and Government to Government (G2G) internet technology projects, initiatives and users.
• The team provided analytical, development and technical support to approximately 28 applications
• Served as QA Analyst for legislative materials and accurate billing in support of the 2000 presidential election convention committee.
• Served in various project roles as a consultant, writing requirements, test plans and scripts, system testing, designed processes and provided operational support to multiple large clients
• Performed project, scope, planning and staffing for new software application projects and or COTS products
• Initiated project charters, develop objectives, Work Breakdown Structure (WBS), strategy matrices and communication plans
• Performed strategic, business & technical analysis of current business operations processes for improvement or automation
• Performed as business technical liaison between vendor software providers and clients, negotiate & set up product demos
• Mitigated client expectations, concerns and issues, managed the change control process & document requirements

Confidential

Project Liaison, Coordination and Communication Facilitator

Responsibilities:

• Served as Project Liaison, Coordinator, Engineering Single Point of Contact, Problem and Issue Resolution and Process Improvement Manager for the following individuals and teams: SWD Director, PMO Program Manager, E2E Project Manager, PMO, Development, Systems Integration, Quality Assurance, Release Management, Problem Management and Product Management
• Implemented and led a cross functional Engineering team meeting to aide in collaboration and facilitate communication amongst the iCheck Integrated teams
• Partnered with PMO Program Director to ensure Agile Methodology adherence and identified gaps in its application
• Updated and maintained Engineering’s Agile Model Interaction Process Improvement documentation
• Tracked issues to resolution regarding JIRA tool usage in accordance to the Agile model
• Engineering single point of contact for problem management and resolution, fielded product and project issues sourced from the End to End Project and Problem Managers, tracked progress of issues to resolution within JIRA and Problem Management tool, ensured Problem tickets are updated and closed upon production implementation
• Led and coordinated collaboration meetings of cross functional teams on issue and problem resolutions escalated to CEO, Directors and Senior Management
• Reviewed Problem Management standard processes and procedures. Ensured team was knowledgeable of those processes and procedures, including adherence
• Facilitated meetings with Problem Management SME’s and key stakeholders to address problem tickets not addressed in a timely planner in accordance to processes and procedures, including appropriate priority level
• Led discussions to customize Operations Problem Management tool, Trillium, to meet team needs
• Led UAT process review, documented change in processes, issues and actions in addressing UAT deficiencies
• Ensured closing out of UAT items after implementation, customer UAT sheets developed and submitted to Engineering
• Reviewed Architecture Analysis findings and partnered with key stakeholders to determine responsible party to implement recommendations
• Captured Architecture Analysis tasks in the development tracking tool product backlog - JIRA
• Monitored and provided status on development progress of Architecture Analysis tasks
• Led planning and coordination meetings to implement HAL framework update to development environments
• Created execution schedules for development and testing tasks, provided status to cross functional teams and management
• Developed transition plan, led and monitored transition efforts to resources abroad in India, provided management status on transition efforts
• Identified risks and developed mitigation plans for the transition
• Developed schedules, tracked and provided status updates on the bandwidth testing efforts, scheduled and led management status meetings
• Developed linear graphs to generate probing questions and perform qualitative analysis of test results
• Developed transition plan for the Lead Integration Specialist. Provided guidance and monitored efforts and submittal of final report
• Coordinated skills sharing and cross training sessions with senior system integration staff and new hire for single threaded roles
• Led development of an engagement plan for SIG, defining when and how SIG resources are tasked with work
• Coordinated end of year leave to ensure application coverage and support
• Led the delivery of implementation activities across an integrated project team, cross functional executives, managers, Technology and Operations to convert a merchant and its business units
• Ensured all POS data was migrated seamlessly and business retail remained constant post conversion
• Reported daily progress of migrations at executive meetings and provided Root Cause Analysis status on project issues
• Facilitated collaboration and transparent interaction between three firms on a joint venture
• Served as a coach to newly on boarded project managers

Entrepreneur/Life Coach

Confidential

Responsibilities:

• Defined career goals Created self development plans
• Provide goal setting training Developed study action plans
• Developed timeline for college entry process Test Strategy Approach
• Monitored project progress and supporting staff and served as business analyst on new projects, as needed
• Projected critical skills needed, assessed resource skills and capabilities tool to determine skills fit for staffing requirements
• Proposed employee career development and learning plans to support company direction based on strategic initiatives, budget challenges, customer needs and industry trends resulting in 100% project placement
• Addressed resources projected under or over-utilized via coordinated leveling activities and negotiating schedule adjustments
• Defined strategies to manage resource surplus, maximize productivity and encourage innovative cost savings technology
• Delivered hiring activities, worked with vendors on potential candidates and negotiated hourly rates based on price point
• Delivered and performed workforce reduction by 50% to reduced staff to address affordability challenges
• Performance and Human Resources
• Assessed employee training needs, addressed and monitored performance concerns via performance improvement plans (PIP), defined expectations and responsibilities, performed annual evaluations, merit increases, promotions and recognition
• Addressed staffing concerns from customer; burn rate, quality assurance and implemented an escalation procedure
• Enforced corporate policy statements, accurate time reporting and billing to customer, approved software and relocations
• Performed budgeting and forecasting across planned work using ‘estimation to complete’ analysis
• Approved client deliverables, led QA reviews, implemented a directory configuration management system
• Created a process for QA audit compliancy with a QA checklist streamlining the change management & delivery process
• Developed a transition plan to mitigate staff departures and reduce project delays, which was presented to the Deputy Associate Commissioner and other executive management groups
• Approved and tracked hardware and software assets requested by employees, including new purchase of software licenses
• Participated in project status and performance account reviews with the Associate Commissioner, Deputy Associate Commissioner, sponsors and key stakeholders. Reports were developed in PowerPoint and Excel to report project process.
• Scheduled, led and prepared artifacts for the Division Director’s business and project status meetings
• Prepared weekly, monthly, quarterly technical progress reports to track quality delivery and contract spending
• Reviewed client processes, new contract initiatives & policy changes to ensure compliancy with new federal regulations

Process Manager

Confidential

Responsibilities:

• Developed project training on Capability Maturity Model (CMM) and CMMi Level 3 key process areas
• Responsible for managing project’s documentation for CMM and CMMi Level 3 audit compliancy
• Developed the CMMi tailored System Life Cycle Processes for all projects
• Participated in the development of the contract wide and project training for new hires
• Participated as an Instructor for the entire contract providing training on company policy and procedures
• Documented project directory structure for training and CMMi compliancy
• Prepared all final client deliverables for end of the year contract close out and final delivery
• Collaborated with project managers to develop task order proposal for the new contract year
• Developed work order work plan for the open of the new contract year
• Assisted in the redesign of the client’s life cycle software acquisition process using CMM as a framework
• Devised new methods for the maintenance team to aide in the transition of system and software documents
• Created a new business model for Requirements Development and Management (RDM) and Transition to Support (TTS) phases of the Software Development Life Cycle (SDLC)