Summary

Innovative and enthusiastic IT professional with 17 years of progressive experience providing IT services, program and project management, analysis and strategic planning to the Federal government clients and other public and private sector organizations. Consistently successful in providing advice to executive level management and principal officers, conducting thorough organizational analyses and develop results-oriented solutions on a wide variety of IT, management and operational issues. Combination of expert communication, negotiation, team building, and presentation skills with proven success in building win-win relationships with staff, officers, affiliates, business partners and corporate executives. Demonstrate strength in implementing strategies and tactics to accomplish IT objectives and organizational goals.

Core Professional Competencies

• Program Management and Evaluation Technical Service Provider Human Resource Management
• IT Services Strategist Business Development Process Improvement
• IT and Operational Training Project Lifecycle Management Team Leadership
• Strategic and Operations Planning Operational and Internal Control Reviews Budgeting
• Quantitative / Qualitative Analysis Compliance and Procurement Best Practices Research

Employment History

Confidential

Responsible for ensuring the Veterans Affairs Cooperate Senior Executive Management Office SharePoint overall project success, by way of the allocation of SharePoint resources, team performance, process improvement, development of strategic plans with alignment of organizational business goal and initiatives. Accountable for managing project scope and customer expectations assuring that the parameters and guidelines of the contract and Statement of Work remain consistent. Manage and maintain Master Project Schedule including of all task, activities meeting established milestone dates, and service delivery deadlines. Develop and present Contracting Officer Representative and Functional Superintendent with weekly, monthly, quarterly progress reports as described by the project deliverables identified in the contract. Ensures the completion of business cases, website design and all engineering related tasks as pertained to VA CSEMO Connect SharePoint production environment. Provide routine environmental business needs assessment with primary internal and external stakeholders including senior management, functional business owners providing industry best practice and SharePoint enhancement improvement recommendations.

Highlights:

• Serves as Technical SharePoint lead for CSEMO primary annual functional related initiatives including: Senior Executive Appraisal process and Senior Executive Profile update process.
• Evaluate SharePoint Enhancement technologies and COT capabilities to determine feasibility and desirability of incorporation into CSEMO SharePoint Cooperate environment.
• Serves as Lead for the customization, restructuring of content over the entire CSEMO Connect Site Collections to align with the business functions and preference of primary stakeholders.
• Serves as Liaison between the SharePoint Engineering Team, Front End Support Team and CSEMO Leadership providing consistent and stable lines of communications between all teams reducing confusion improving project efficiency.

Confidential

Served as Project Site lead for the DOD Air National Guard enterprise wide SharePoint 2010 implementation initiatives. Maintain and monitor Program Deliverable Requirements List CDRLs to included Strategic and Tactical Documentation, Project Schedules, Risk and Quality Management and Training Plans specific to contract defined success metrics. Collaborated and provide managerial oversight of Developers, Administrators, Help Desks, Database Administrators and Knowledge Operations Team Leaders assuring that all activities, tasks, and assignments are achieved and align with customer expectations. Utilized industry recommended practices AGILE SCRUM techniques to assist the team with achieving project scheduling goals and milestones. Served as Scrum Coach and Owner for the SharePoint Software development assuring the maturity and progression tasks completion in alignment with project schedules, deadlines and expectations. Facilitate the all Scrum events planning, daily meeting, sprint reviews and retro , make progress transparent and help the team to improve through frequent inspection, adaptation and removal of roadblocks impacting day to day website design related task and activities. Previous Manager of the Sprint cycles determining the work to be completed, associated timelines and decision maker of successful and unsuccessful outcomes. Responsible for communicating progression made and requirements needs for extensions to customers and main decision makers. Maintained engagement with key ANG Stakeholders to identify business needs and align solutions within the SharePoint Enterprise service platform.

Highlights:

• Defined SharePoint customer support initiatives applying the ITIL Service Desk Operations methodology and BPMN graphic illustration tools to improve processes and capabilities.
• Served as SME providing guidance to internal Development team in initiatives to provide DOD military, Government Staff, and Contracting Staffing Agencies with a SharePoint based On-Boarding application tool.
• Provided ongoing consultation to SharePoint TOP Level SharePoint Site aligning business requirements with functional and technical requirements.
• Provided Knowledge Operational support assisting with enterprise wide standardization of ANG Web Site layout and design structure.
• Provided SharePoint Site Owner training through methods of self help, step by step instructional guides and online video tutorials.
• Utilized Web application tools for customize SharePoint site activity reporting solutions.

Confidential

• Served as the Interim Team Leader for the Networx Program Office Technical Services team supporting the Health and Human Services Networx Program affiliates, staff and vendors in accordance with standard business operations, Information Technology requirements, vendor design and deployed solutions. Assist with the development and revision of business cases for NxPO projects, analyze and report on compliance of HHS Operational Division OPDIV requirements to available services on the Networx contract, prepare basic financial analysis of alternatives. Apply Business Process Model and Notation BPMN and Unified Modeling Language UML to document current processes and recommend improvements to current NxPO processes. Work autonomously with OPDIVs and HHS Networx program staff on critical telecommunications and IT related issues. Develop and maintain Project Artifacts and assure the alignment with Enterprise Process Life Cycle, Enterprise Architecture, and Capital Planning and Investment Control requirements.

Highlights:

• Performed Market research, Business Needs analysis, ROM Business Case justifications in support for a 3 million dollar HHS Telecommunication Expense Management System.
• Performed Project Scope analysis for TIEMS, Dark Fiber, Web Conferencing, Video Teleconferencing Projects to include requirements analysis, scope definition, and WBS creation and maintenance.
• Created and manage TIEMS related Project scheduling plans to include baselines analyst, monitoring dependencies, resolving conflicts, applying schedule performance index procedures to assure milestones and deadlines are met.
• Created and Maintain Cost, Communication, and Risk Management Plans for HHS TIEMS Project, in accordance to as-is and to-be, Billing, Inventory, and Service Level Agreement Business Process.
• Maintained and update TIEMS Project related HHS EPLC living artifacts assuring compliance with EA Stage Gate and CPIC review board requirements.
• Completed Networx contract and HHS Voice and Data SOW discrepancy evaluations to assure compliance of GSA procurement guideline.
• Completed competitive contract vehicle analysis identifying areas where Networx service portfolio fall short and opportunities for improvements.
• Completed SWOT analyses in support for ongoing Strategic Planning for NxPO Technical services improvement project.

Confidential

• Coordinate the activities of the IT department, ensuring quality control of the unit's work production for quick and best practices problem resolution. Responsible for performing strategic plans, feasibility studies, cost estimates, justifying the establishment and implementation of new or revised IT products and services. Ensure the Information Technology Standard Operating Procedures, and metrics are adhered to in the performance by multi-dimensional staff members.
• Provide analysis for implementation techniques and tools for the most efficient solution to network problems. Consult with clients, vendors, internal stakeholders, and strategic partners for quality design, architecture, security, and stability of the company's wide area network. Manage the day to day activities of IT department, assuring quality of service and timely completion of all customer support issues.

Highlights:

• Implemented SharePoint 2010 services improving enterprise wide web collaboration and content management capabilities.
• Integrated of Cloud Services Platforms such as Microsoft Business Productivity Online Services, Office 365, and Windows Azure providing alternative communication services via a cloud hosting environment.
• Implemented of Avaya IP Office Phone system supporting 300 voice and video endpoint connections, and reducing communications cost by 75 .
• Implemented VMWARE, Virtual production server services platforms minimizing hardware space consumption and reducing data center power utilization cost by 50 .
• Implemented Patch Management application tools improving security provisions for workstation and server environment.
• Implemented Cisco ASA firewall sand Site to Site VPN solutions improving data security environment and improving remote access data transmissions capabilities.
• Migration of Microsoft Exchange 2000 to 2003 Server OS and Hardware platforms improving and optimizing performance of corporate electronic mail services.
• Upgrade of 2 T1 to 4 T1 MPLS Wide Area Network circuit infrastructure improving data throughput from outside internet service provider by 40 .

Confidential

Designed and implemented annual disaster simulation testing continuity and proficiency in network and data recovery. Provide tier 2 problem resolution using Track-it, Clarify, and Remedy user support management applications. Consult with IT director, CFO, COO, and CEO, in analyzing IT strategies for current and future physical year budgets. Team leader and direct supervisor for 20 IT staff members, to assure the completion of projects and scheduled task. Identified access, test and recommended the implementation of relevant desktop hardware, operating systems, protocols and utility software. Documented, designed, recommended, and implemented the Wide Area Network topologies and data/voice communications. Established and maintained IT standards pertaining to disaster relief, organizing and managing Disaster Recovery plan to include on and offsite storage of computer and data systems.

Highlights:

• Network migration to include upgrades from AT T supported Frame Relay WAN environment to a Verizon supported Point to Point environment Windows NT 4.0 server to Windows 2003 Active Directory server Exchange 5.5 to Exchange 2K3. Windows 2000 Professional OS to Windows XP Professional OS, Merlin ISDN phone system to 3Com VOIP phone systems.
• Disaster of Computer Operations Specialist for the DSHR- 585-Hurrican Isabel, DR-788-Pentagon, DR-767-DC Flood relief efforts
• Direct Project Overseer for Washington DC, Gaithersburg, Montgomery, and PG County Service Centers providing technical leadership support teams for all duties and assignments.

Confidential

• Provided network solutions involving user accounts and general network issues performed multiple site surveys, troubleshooting all possible difficulties necessary to determine selection of best equipment successfully supported connectivity of testing equipment including hubs/routers/scales.
• Accurately adhered to military architectural standards, concepts of operations and other policies and procedures mandated by engineering groups