PROFESSIONAL SUMMARY:

• Product Marketing Manager/Project Manager (16 years): Managed Mobility/Wireless IT carrier integration and decommission projects.
• Also, in support of the Product Marketing, E - commerce, U-verse and Wireless Team's operations, servedas theSME to improve the customer interaction,change management and projectmanagement processes for product implementations.
• Managed large scale OSS/BSS Telecom Voice, VOIP Network Capacity projects for wireless, Mobility and Wireline customers.
• Led technical implementation projects by setting aggressive targets and assist project team in meeting milestones.
• Provided executive reporting/process improvement for both internal and external customers, which identifiedcapacity andservice interruption issues.
• Implemented project management processes and Agile methodologies for Product Marketing, E-commerce, and Wireless Operations to ensure SBS and U-verse projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations.
• Big 5 Consulting and third party vendor negotiations. Implemented Manex ERP/SAP system for Manufacturing and Engineering environment.

TECHNICAL SKILLS:

Software Experience: Intermediate user of Microsoft Office Suites to include Office365, Microsoft Windows, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Publisher Access, Microsoft Project, and Microsoft PowerPoint.Intermediate user of Visio, Lotus Notes, Novell, Citrix, SAART, ROME, SON, SQL, PeopleSoft, SharePoint, Business Direct, Manex ERP, WebEx, SalesForce.com, Sage, Linux, and SAP.

Networking: LANs, WANs, VPNs, Routers

PROFESSIONAL EXPERIENCE:

Confidential, Norcross, GA

ERP/SAP Implementation Project Manager

Responsibilities:

• Led and facilitated the Implementation of Manex and NetSuite Cloud ERP/SAP software in a Agile based environment.
• Led cross functional teams/meetings to monitor and track implementation progression. Liaised with project teams and stakeholders to establish Go/No-Go decision points and quality control points to ensure ERP project deliverables exceed expectations.
• Served as Manex System Administrator, maintains and provides User Security Rights to Manex.
• Project Manager SME for Manex ERP and provides training to all Manex users.
• Comprehensive database management and migration from SQL Manex Sandbox to SQL Manex.
• Utilized Crystal Reports for implementation and reporting of HB Fuller/ Confidential products and services. Including Routers, BOMS, Purchase Order Management, Sales Order Management, Vendor Management, Manufacturing, and Engineering.
• Managed incoming and outgoing ERP projects via Microsoft Project and SharePoint to maintain communication updates to stakeholders.
• Managed VCSEL and Fiber production for Cinch Solutions through daily tracking and reporting.
• Managed Office 365 Beta Testing and trained End Users for Deployment.

Confidential, Atlanta, GA

Product Marketing Manager Consultant

Responsibilities:

• Managed and implemented media content through Social Media, i.e. Facebook, Twitter, Instagram
• Manages new product platforms such as Music Media, Wireless, VOIP, and Mobile Applications for Android and iPhone.
• Tracked changes in the market place regarding Wireless Routers, Mobility Pricing, Music Mobile Applications, and 3G/4G coverage.
• Provided executive reporting detailing product budget, market analysis, and status of products on-boarded to the new product platform.
• Managed product testing for online merchandising, marketing promotions, and Mobile Applications.

Confidential, Atlanta, GA

Project Manager/SBS U-verse Product Marketing Manager

Responsibilities:

• Governance Board Owner for project/product marketing life cycle request- Responsible for soliciting, receiving and distributing product change requests to Board members and stakeholders. Management of budgets. Directs and monitors Confidential & Confidential U-verse technology projects from initiation to delivery. User Acceptance Testing leader of U-verse products. Leads status meetings providing reports and documentation of project progress in Agile based environment.
• Managed Smart Business Suite projects to integrate U-verse, Media, Lightspeed, Mobility, OSS, BSS, VRAD, VOIP and Wireless services on a single platform. Tracks the progression of Wireline products on the SBS Platform. Point of contact for all program management issues and escalates as needed.
• As Project Manager, managed large scale B2B Wireless projects to integrate new emerging U-verse, VOIP, LAN and Media products on to new SBS platform. Engaged in all sales initiatives and project development.
• As Project Manger, managed Confidential & Confidential E-Commerce projects and Website designs for customer facing Web-Sites. Managed the implementation of SBS NetSuite Cloud ERP/SAP software for Confidential & Confidential SBS end-users.
• Analyzed all requested information and develops recommendations to aid in the solution of hitting targets.
• Led stakeholder discussions to identify cross-product and functional impacts of product changes
• Tracked status of U-verse Product Change Requests from Intake through Implementation onto SBS Platform
• Created business requirements and enhanced customer-facing site features to improve customer online experience. Forecasts, monitors, analyzes and provides detailed product reporting to stakeholders.
• Rapid Deployment Process Owner for Wireline and U-verse SBS pricing, implemented RD pricing request for SBS affecting both 9 state and 13 state regions. Led weekly project meetings to ensure RD request are delivered on time.
• Life Cycle Management Liaison for U-Verse SBS Product Marketing, responsible for leading SBS product request through LCM team, while communicating request to all affected areas of business.
• Lauanched and facilitated E-Commerce B2B Project solutions/support for att.com new promotions including online merchandising, sales, marketing, and Web-Site product designs.
• Leveraged SBS market research to identify & prioritize online needs beyond traditional wireless sales for small business audience.
• Provided scope revenue opportunities and established roadmaps for product expansion, including Confidential & Confidential products and services.
• Collaborated with SBS Strategy and Content Web teams to ensure future products exceeds customer needs for online procurement and management.

Confidential, Atlanta, GA

Project Implementation Manager

Responsibilities:

• Led implementation planning and the coordination of activities for project internal/external customers during implementation events. Utilized agile project management methodologies.
• Created and applied project control techniques that reduced risk from changing infrastructure, hardware, automations, systems software, or applications systems.
• Provided daily implementation of all Internet and Wireless 2G/3G products such as VOIP, Cross Connects, CDN, QMOE, GIGE Circuits, VRAD and Managed Services. Weekly Senior Management and customer reporting.
• Managed Wireless Integration projects to insure rapid service transitions.
• Managed multiple complex projects, while providing billing and sales support to the sales organization.
• Administered quality customer service/quality assurance to our internal and external customers. Point of contact for sales organization and aggressively meeting business requirements and service level agreements for relationship building with internal/external customers. Executive Reporting and process development.
• Established strong relations with Confidential teams, including sales channels, acquisition/GTM B2B marketing, and B2B web teams.
• As project manager compiled comprehensive customer requirements framework, leveraging best practices in similar small business solutions.
• Collaborated with operational teams to ensure new Confidential solutions incorporates customer requirements

Confidential, Atlanta, GA

Senior Customer Care Project Manager

Responsibilities:

• Weekly Executive and customer reporting along with Process Development. Matrix management of affected business segments.
• Developed detailed project schedules, project estimates, resource plans, and status reports; tracked key project milestones and adjusts project plans and/or resources to meet needs of customers.
• Identified and gained allocation of project team resources; obtained business and information technology sponsor approvals; and coordinated the resources necessary to successfully complete the project.
• Measured the progression toward goals and revised project objectives while documenting and applying change control procedures.
• Communicated major milestones and identified potential project risks; conducted regular status meetings to review project activities; managed prioritization procedures for changing scope (i.e., change management) and project acceptance procedures. Managed utility and T1 turndowns.
• Developed methods to measure customer satisfaction; obtained feedback Confidential critical milestones and Confidential project completion to ensure that project efforts meet customer expectations for contracted time, cost, and performance.
• Translated project requirements into project objectives and tasks; managed project resources and reported on project progression throughout the project lifecycle.
• Marketing and development of E-commerce products, VOIP and 3G Wireless implementation.
• Implemented project management processes and methodologies for Wireless Operations to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations.
• Gathered project business requirements and conducted business requirements reviews.
• 3rd party vendor management maintenance and strategic sales support.
• Liaison between Confidential and 3rd party vendors. Big 5 consulting and negotiation.
• Aggressively meeting Confidential & Confidential and 3rd party vendor timelines.
• Contractual rate management for Telecom Network usage and capacity.
• Telecom Network capacity management, 3G cell site management, and implementation.
• As Project Manager, responsible for the SAP/ERP upgrade to the BellSouth/ Confidential & Confidential Platform.
• Responsible for testing and reporting SAP/ERP implementation issues on the BellSouth/ Confidential & Confidential Platform.

Confidential, Atlanta, GA

Service Delivery Project Supervisor

Responsibilities:

• Provided daily and weekly ad-hoc, spreadsheet, and PowerPoint reports to our internal and external customers.
• Executive Reporting and Process Development. Telecom billing support management.
• Escalated multi-levels to ensure all implementation requests are met expeditiously.
• Facilitated conference calls with the customer both internal and external to provide quality customer service.
• Implemented contracts, circuit installations, changes, disconnects service orders for both projects and day to day in Confidential ’s mainframe system such as Frame Relay, ATM, DS3, OC3, OC12, Private Line, VNET, Billing, 800 and VDDS implementation. Tracked service orders from beginning to end to ensure all customer premise equipment, Telco circuits, business requirements and service level agreement deadlines are met. Open and closed customer premise equipment trouble tickets for resolution.
• Supervised project team to ensure all training, departmental, and project requirements are met.

Confidential, Atlanta, GA

IT Project Management Supervisor

Responsibilities:

• Implemented customer’s business requirements and strategies to better market Information Technology consultants to Confidential 500 companies through online marketing research and print media.
• Managed and trained 35+ Information Technology representatives for projects received from marketing campaigns.
• Executive Reporting and Process Development.

Confidential, Norcross, GA

Product Marketing Performance Manager

Responsibilities:

• Managed Call Center processes and trained 75+ product marketing representatives for incoming high-level marketing projects for the home improvement industry.
• Led call center operational strategies by performing needs assessments, performance reviews, and cost/benefit analyses; establishing production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Implemented Call Center best practices and enhanced call center management education to create accountability for productivity and performance.
• Liaison to all mass market and retail accounts.
• Implemented call center monitoring system, which enhanced product knowledge, productivity, and up sell capabilities. Provided ongoing evaluation of processes and procedures, and led improvements in area operations, efficiency and service to both internal and external customers.
• Developed sales support processes and Implemented print media marketing campaigns to reach new customers. Liaised with Account Management and Sales support to identify possible new business opportunities.
• Extensive market research analysis of new products. Identified internal technology opportunities for continuous improvement and maximum operating efficiencies.