SUMMARY:

• A seasoned professional with experience in IT Governance, technology project management, stakeholders coordination, business requirements, data acquisition & warehousing, data governance, production system management and change control, system analysis & design and infrastructure design.
• Managed medium to large scale global technology projects.
• Proven ability to think strategically and execute effectively.
• Results oriented professional, hands on, self motivated, effectively interact with senior business leaders and technology teams.
• Managed global production systems and delivered highly effective technology solutions within budget and on time.
• Established data governance and data quality processes.
• Created technology processes for data acquisition and quality control.
• Established data warehouses and related reporting /analytics. Worked with analytics and reporting teams for metrics, KRIs, management dashboards and on - demand analyses.
• Established IT governance, documented ops and technology processes and implemented change control, ensured compliance to corporate policies in the areas of Information Security, Records Management, Continuity of Business (a.k.a. Disaster Recovery), Change Control and issues and remediation management.
• Documented Operations Manual outlining all the technology and operational processes.
• Managed production systems including release management, change control, pre and post deployment testing, user acceptance testing, issues documentation, identifying root causes and solutions and remediation tracking.
• Managed Technology Projects including planning, execution and stakeholder collaboration. Established governance structure, tracked progress and setup timely reporting on roadblocks/issues/status for management attention, intervention and guidance. Documented scope, effort, dependencies, resource requirements, evaluation and success criteria. Established operational procedures and collaborated with functional teams, third parties, internal and external auditors and service providers (vendors).
• Documented business requirements and design for data warehousing, operational reporting and analytics, technology applications and infrastructure, established change control, collaborated with technology teams for design and testing of the final products, documented testing and implementation plans. Published user manuals and other support documentation. Established issue and remediation processes in production environments.
• Performed Information Security Risk Assessments for technology processes and tools, ensured compliance to corporate policies (records management, disaster recovery, production issue management and more). Collaborated with internal/external auditors and regulators.
• Established onshore/offshore technology teams (production support and helpdesk function).
• Established Disaster Recovery Processes and Records Management routines in compliance with regulatory and corporate policies.
• Good working knowledge of MS Project, Excel, SharePoint, PowerPoint, Business Objects, Microstrategy, Spotfire and many more technology tools.

AREAS OF EXPERTISE:

Program & Project Management AML Risk Assessment Business Analysis / requirements Tech Solution Implementations Data Mining Data Warehousing Reporting, Analytics Data Quality Process Improvement Off-shoring Technology Operations Strategic Planning Metrics Reporting Change Management

TECHNICAL SKILLS:

Windows, Netware, UNIX, AIX, MS Office, Visual FoxPro, SQL Server, FoxPro2, Dbase, Clipper, Oracle Developer 2000, Lotus Suite, PC Anywhere, InterDev, Exchange Server, MS Proxy, MS Mail, IIS, MS Site Server, Web Trends, C, Visual C++, ASP, Visual Java, COBOL, Pascal, LAN/WAN, TCP/IP, Ethernet, IPX/SPX, RIP, DNS, WINS, DHCP, FTP, Connect Direct, servers, routers, switches, modems, PCs

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

• Established Data Governance and Quality Management for the Data Warehouse for Global Anti-Money Laundering Metrics program.
• The program generates a book-of-record for Transaction Monitored, Alerts and Cases generated for Global Confidential .
• Worked with technology and business teams to enhance mutual collaboration to improve production support. Established reconciliation processes and implemented overall improvements in the global reporting for sr. management.
• Implementation Global Data Quality Assessment reports for Confidential ’s Anti-Money Laundering Monitoring Systems across all regions

Program Manager

Confidential

Responsibilities:

• Participated in a global program to establish Technology Governance for Confidential - Confidential .
• Main focus was on the inter-affiliate services globally provided to Confidential .
• The scope of the initiative was to publish standards and establish a monitoring frame work for the inter-affiliate services provided to the Bank.
• Partnered with O&T Risk Management team to drive the initiatives for the Confidential home office, subsidiaries and branches globally.

Project Director Information Architecture

Confidential

Responsibilities:

• Deployed an integrated data platform for Confidential ’s Global Anti Money Laundering(AML) Compliance Analytics function.
• The initiative was to increase efficiency and data quality for global data acquisition efforts for AML Compliance Assessment reporting to Senior Managers, Internal / external auditors and regulators (OCC).
• Facilitated business and technology teams to design and deploy the compliance data warehouse.
• As a lead manager, working with AML experts, documented requirements and provided guidance to multiple technology groups.
• Documented requirements to establish a Business Objects reporting platform.
• Established Data Quality Assurance Program for the data acquisition and business validation processes for Confidential ’s annual Anti Money Laundering Risk Assessment.
• Working with Business Leads/SMEs to review/validate customer and product/transaction data.

Senior Manager

Confidential

Responsibilities:

• Established Reporting/Analytics function.
• Built Self Services reporting capabilities for 25,000 users globally.
• Implemented Business Objects platform for reporting and analytics
• Established Production Support Team with on-shore and staff offshore teams.
• Documented business requirements for the development of Confidential 's Global Control Risk Assessment System and Global Issue Management System.
• Created an on-Shore/ Off-shore working model for Product Issue Management and Custom Reporting requests. Leveraged the time differences (multiple time zones) among the teams to an advantage with better hand-offs.

Project Manager Application / Infrastructure (Architect )

Confidential

Responsibilities:

• Designed the Data Platform/Infrastructure for the Expense Data Mining Application “Knowledge Manger”. Global data from Confidential ’s 100+ payable systems was consolidated to provide aggregated reports by vendors or by product lines.
• Facilitated the "Continuous Performance Improvement” initiative to enhance the data-processing times of the data feeds. The positive improvement in the monthly data processing yielded additional time for the financial controllers to complete their monthly expense reporting.
• Implemented “data freeze” concept to receive the data, enrich it and then freeze it for reporting. This was done to better reconciliation between periodic reports/analytics.
• As Business Analyst Senior Manager, led the Operations Risk Management functions for the group (Information Security Officer, Business Continuity Officer and Record Management Officer).
• Established secure data transmission technology infrastructure to receive data in New York from across the globe.
• Performed Information Security Risk Assessments for technology processes and tools, ensured compliance to corporate policies (records management, disaster recovery, production management and more).

Head of Department - Information Systems

Confidential

Responsibilities:

• As a department manager, introduced new initiatives and enhancements in existing application and operational processes to save time and efforts.
• Directed activities of technical and administrative staff at the head office and remote factory locations.
• Managed financial reporting for a consumer branch of MashreqBank (monthly balance sheet, income & expenses analytics. monthly profit/loss statements).
• Implemented controls on branch remittance and inter-branch reconciliations. The benefits included improvement in reconciliation delay from 6 months to 2 months (reducing suspense accounts).
• Managed and improved production operations of the computerized banking system on NCR 32/700 servers running Unix; devised contingency plans.

System Analyst

Confidential

Responsibilities:

• Devised and implemented Confidential Solutions consisting of system, applications, hardware and networks.
• Developed software for inventory control, accounts management and GL reporting for Confidential .
• Installation of Novell Network, linking it to Mainframe and installation of Banking Software.