Summary

• Over 20 years of experience working as an ITIL Certified Technology Program Manager and PMP Certified IT Technical Project Manager using PMP methodology in Agile/SCRUM/Waterfall environments.
• Certified Systems Engineer Architect and IT Physical Security and access control and CCTV programmer and developer SME. Certified applications architect engineer and developer expert for Ccure 9000 and Ccure 800 and enterprise badging access control systems with MAS Master Applications System and SAS Satellite Applications System Architect for over 5000 CCTV's enterprise wide with 24000 employees in 82 countries.
• Over 10 years of experience with Infrastructure Compliance for regulatory compliance to Payment Card Industry PCI standards, Sarbanes Oxley SOX , Safe Harbor SH , Information Security Policies and Standards ISPS and Internal Audits. Works directly with Vendors, Segments and Business Units to comply with standards and audits. In addition to regulatory compliance manages Vulnerability Management for DTSS supported systems.
• Over 20 years of corporate level experience in information technology and security industry.
• Prior Microsoft Trainer/Professor-Teaching Microsoft Certified Professional Developer MCPD coursework and test preparation. MCSE Developer Solution Expert and MCPD SQL Server Business Intelligence Professional Developer 2005, 2008, 2012 and 2014. MCITP Microsoft Certified IT Professional SharePoint 2007, 2010, 2013. Oracle and IT Security certified
• Over 10 years' experience using Integration Services, Reporting Services, Analysis Services, Power Pivot, Power View, Power Query and Power Map, T-SQL and Management Studio for research analysts
• Over 15 years working knowledge of information systems security standards and practices e.g., access control and system hardening, system audit and log file monitoring, security policies, and incident handling using PMP methodology in Agile environments.
• Prior Microsoft Trainer/Professor-Teaching Microsoft Certified Professional Developer MCPD coursework.
• Trainer for Certified Ethical Hacker CEH and IT security analyst ECSA , Forensics investigator CHFI ,
• Microsoft Certified Solutions Expert MCSE and Solutions Developer MCSD in SQL server 2012, .NET, SharePoint, Azure, System Center, Private Cloud, Business Intelligence and Data Mining.
• 10 years' experience with information security and computer hacking and forensics investigator.
• Experience in prioritizing development initiatives and setting timetables for the evaluation, development, and dev.
• Experience in leading teams and identify cost effective IT solutions suitable for business requirements.
• Over 10 years of experience in creating, managing and tracking progress against project plans, business timelines, and changing priorities using MS Project.
• Experience with DNS,NTP and TACACS, IDS, IPS, foot printing, Nessus, enumeration, viruses, worms, white shark, social engineering, Denial of service, session hijacking, SQL injection, buffer overflow, firewalls, honeypots, back track tool, Trojan horses , penetration testing, wireless networks and web apps.
• Over 10 years of experience with Risk assessment and Risk Mitigation, HIPAA, SOX, GLBA, PCI
• Experience in leading a team of 50 team members Onsite Offshore
• Experience in managing project budgets of up to 3 Million.
• Working knowledge of protocols such as TCP/IP, UDP, SSL, FTP, SMTP, NetBIOS and DHCP, COBIT, ISO

Confidential

• Develop policies, procedures, standards, compliance and guidelines to support information security for all lines of business in accordance with established First Data Cooperation enterprise global business strategies for 25,000 employees in 82 countries.
• Serves as subject matter expert, providing technical and analytical guidance to the program and project teams as the Ccure 9000 command center as the security architect for over 5000 CCTV's global wide
• Act as a management liaison between stakeholders and the Enterprise Systems Management team. Write detailed and clear functional/technical requirements for Enterprise Systems Management engagement and interaction, ensuring stakeholders clearly understand how to engage Enterprise Systems Management services.
• Drives and ensures project management policies, standards and procedures are consistently followed within the team. Performs all duties inherent in a leadership role.
• Manages the full project management life cycle and software development life cycle for the implementation of highly complex, large scale, strategic IT and Business Corporate Initiatives
• Ensures the execution of specific strategic functions and implementing high-end, business-wide, critical strategy. Provides guidance, planning and direction for business unit s , maintains budgets and proactively allocates resources and time for the business units or functions supported.
• Supervises and leads the program and project staff to oversee the impacts and interdependencies between programs and works to ensure initiatives meet the First Data's goals and Objectives of the executive leadership team. Perceived by peers and staff as a leader.
• Maintain overall knowledge of current Regulatory Interest Groups as they pertain to existing IT assets and processes as well as emerging technologies to provide the necessary information when needed
• Provides both verbal and written communications regarding project status, risks, issues, and makes recommendations on project decisions to PMO and Senior Management.
• Audit new server builds prior to production release to ensure adherence to compliance standards
• Participate in data maintenance and database improvements following Best Practices for data-typing, relational data structure and data quality. Create and maintain reporting template for sample server set to monitor evidence and remediation needs
• Ensures project management policies, standards and procedures are consistently followed within the team.
• Participates and coordinates process improvements and initiatives that include research, analysis and develops presentations for communication.
• Manages allocation of resources within the program s to meet work fluctuations and budget and time constraints in the delivery process. Created a high performing team.
• Interprets the IT strategy and aligns resources and people to meet strategy goals
• Creates process flows and recognizes problem areas, analyzes solutions and makes recommendations for resolution. Brings inconsistencies and problems to the attention of management and participates in the problem resolution.
• Supports the project management strategy within the division.
• Evaluate MSB compliance and Tool requirements for 933 PCI in scope systems prior to the FY13 PCI audit. Assess evidence supplied by vendors for PCI FY14 audit
• Researched data warehousing/business intelligence trends and technological innovations in order to make appropriate project development recommendations to the management team and the developers.
• Makes complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment.
• Worked with colleague specifications to architect data solutions and applications that meet business needs
• Stay abreast of compliance and assessment trends within the Company, Legislators, Suppliers PCI Security Council and the industry in general.
• Leader for assigned resources. Coaches direct reports and subordinates within the business unit s and function s supported.
• Ensure that availability achievements meet or exceed targets and, where they do not, assist with the diagnosis and resolution of related incidents and problems, and make recommendations on technology improvements.
• Directly managed the technical operations of the Enterprise Systems Management and Security Teams.
• Responsible for socializing solution and process based strategies for functions within defined roles and responsibilities.

Confidential

• Responsible for maintaining and enhancing knowledge of the business operations and strategic imperatives of WorldPay by delivering daily reports and project updates to CEO, CFO, COO, executive leadership team and senior management team.
• Provides support to the IT Solutions Team in identifying the appropriate solutions required by the user areas assists IT Leadership in performing a needs analysis of the relevant business areas and in matching user needs to system capabilities to ensure the new system is easily and quickly integrated into the World Pay's business environment.
• Manage multi-year roadmaps, conceptualize BI architecture and design, work with the senior management team members and accounting and finance depts. to analyze and rationalize business needs, define standards and practices for processes, and partner with other teams to deliver BI solutions.
• Job scope is to drive the governance, planning, methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information towards delivery of BI solutions for the Enterprise
• Lead, manage and control the BI Project Portfolio by planning, directing, and coordinating all activities and resources to ensure Project goals are accomplished on-time and within budget and will meet or exceed Stakeholders' expectations
• Development with Microsoft's SQL Server Integration Services SSIS , Microsoft's SQL Server Reporting Services SSRS , Microsoft's SQL Server Analysis Services SSAS , SQL server 2008, 2008R2 and 2012.
• Works with the Business areas in the Operational Readiness activities to provide support and coordination to ensure adoption of new systems and business processes in WorldPay's environment.
• Manages contracts and vendors assigned to Corporate Initiatives included in the assigned program s .
• Translates generalized customer business goals and objectives into concrete strategy and tactical plans.
• Worked on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.
• Conduct research, provide facts, and make recommendations on Business Intelligence products, services, protocols, and standards.
• Work directly with customer's data through affiliations with banks, our client serves more than five million people in the retail, hospitality, airline, health care, education, and public sectors.
• Works within established development guidelines, standards, methodologies, and naming conventions.
• Collaborate with team members to identify project risks to create project plans, design mitigation plans, and development estimates
• Participate in quality assurance and testing activities according to planned schedules
• Perform root cause analysis and defect correction as indicated by test results.
• Evaluate outcomes, report results and document findings according to current standards.
• Participate in knowledge transfer for project implementations to the production support team.
• Ensures work product aligns with customer requirements.

Confidential

• SharePoint knowledge of architectural design, with hands on Web Parts development, server installation, management and troubleshooting with a focus on deploying and supporting enterprise SharePoint implementations.
• Understand the business workflows and capabilities of SharePoint Server 2007/2010/2013, and SharePoint Foundation 2007/2010/2013 - including Service Application architecture
• Design, development, customization and integration of enterprise solutions involving Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and Business Intelligence. SharePoint Server 2010/2013, SharePoint Designer 2010/2013, Nintex 2010/2013 Workflows, Visual Studio 2010/2012/2013 and various other .NET components will be utilized
• Identify areas in need of process documentation and work with the teams to create, document and train the process.
• Responsible for development of operational run-books based on industry best practices for improving event management and service interruption resolution.
• Provide leadership to analysts and team leaders to quickly resolve service-impacting events, improve service performance and implement new instrumentation the process lifecycle
• Design, implement, and maintain SharePoint 2007/2010/2013-based solutions, web parts and services. Consult on SharePoint customization projects and provide business case analysis for using out-of-box functionality and development through SharePoint designer or customized solutions. Branding solutions via Master Page Development, Design Manager, Device Channels, etc. Knowledge of the SharePoint API and Object model with the ability to develop managed code as well as PowerShell scripting. Knowledge of Visual Web Parts, JQuery, JavaScript, node.JS, backbone.js, coffeescript, GIT, HTML5, CSS3, AJAX, IOS7 and objective C. Experience with Sapien, Bamboo, and ControlPoint SharePoint addins. Object-oriented design and programming experience using systems, databases, and programming languages to develop software applications
• Oversee content management integration, portals, collaboration environments, business process or other solutions including search, records management, dash boarding, and business intelligence. Configure, tune, and troubleshoot enterprise SharePoint Server and SQL Server and able to plan and implement software version upgrades. Experience with SharePoint Server, Web Services, security, instrumentation, exception handling, and SharePoint branding. Experience working and supporting large, complex projects or enterprise-wide solutions
• Knowledge of SharePoint 2007/2010/2013 including Branding, Content Management, Workflow, BCS, InfoPath, Visio, Search, Records Management, Office 2010 and 2013 Integration, and Excel Services
• Work with SkyDrive , Lynx, sharing and syncing document libraries, adding list applications to sites, use social networking features, create site collections , editing pages , adding users to security groups ,creating workflows with SharePoint Designer or Visio, creating content types and document sets, control site appearances , creating a records center, creating team sites, opening and saving documents in a library, using list content functions , viewing newsfeeds, blogging in SharePoint, extending site with apps, parts and web parts ,using site templates, integrating SharePoint with Office, working with permissions ,creating custom content types and using SQL, SSDT business intelligence SSIS,SSRS,SSAS with SharePoint etc ..

Confidential

• Experience with the development lifecycle and software development methodologies.
• Maintains statements of work for all contractors tracks and approves contractor invoices in a timely manner.
• Experience with Eclipse IDE, SDK, JDK, IOS, UDK, Objective C, Android, IPhone and Windows application development. Experience with XAMPP control panel Apache, MySQL, Tomcat, FileZilla and Netbeans IDE
• Research, test, and implement patches, upgrades, and other routine administration activities
• Experience with agile development processes Scrum. Full software development life cycle
• Collaborate with the finance department and various functional managers to ensure project budgets are properly estimated and controlled provide overall financial recommendations, and develop controls and measurements to monitor progress.
• Provides Finance with monthly accruals and forecasts by the due date established by Finance using the tools developed by Finance/PMO.
• Experience with dashboard design and implementation and related techniques
• Ability to balance multiple concurrent projects of varying priorities and shift focus from one project to another with minimal loss of productivity or quality.
• Experienced .NET developer in technologies such as - JavaScript, AJAX, JQuery, HTML5, LINQ, CSS3, PHP, ASP.NET, ADO, Razor MVC, JSON SOAP, JavaScript, Node.JS, DTD, XML, SQL, ADO, Python, Ruby, Google Maps, API's, and mobile apps. Experience with WCF, WPF, and C 08/12 SharePoint developer and administrator 2010/2013 Private cloud computing, Oracle 11g enterprise, Visual Studios 2005 to 2012 and Azure platform.
• Managed the Program Budget across all projects included in the program, with overall budget accountability for up to 50 million per year
• Ensures all Redbox Defined Processes are used within the Redbox Framework to successfully implement projects.
• Developed and maintains lessons-learned inputs in the project repository for utilization on future projects.
• Evaluates complex situations accurately and identifies viable solutions that create successful outcomes for the customer.
• Managed all 45000 locations aspects of the project/program management of the corporate initiative, which included: cost benefit analysis, work plans, functional and technical designs, building construction, Network infrastructure, power construction testing and implementation. Ensures efficient and high quality installation of new software and/or systems, and monitors all technical aspects of implementing projects.
• Provided regular updates to Program Director, project sponsor and stakeholders on the status of the budget. Documents reasons for budget excess or shortfall.
• Supervises PMO Sr. Project Managers, Project Managers, Project Coordinators and Budget Analysts provides performance feedback and goal-setting conducts annual performance assessments.
• Hands on experience with ETL and TSQL as well as experience with Reporting and Integration Services
• Assists in skills development and training assessments for the Program staff.
• Responsible for aligning information security policies and standards with objectives and needs of the business units as well as being responsible for developing strategies, rationale, and business cases for enterprise-wide information security solutions
• Design, develop and recommend security systems solutions that will ensure proprietary/confidential data and systems are protected
• Participated with the Senior Leadership in the strategic design process to translate security and business requirements into processes and systems
• Provide database leadership and management to all kiosk locations 45,000 stores and wireless network kiosk locations and information groups at a corporate level
• Develop and Implements strategic and tactical plans, determine priorities, review schedules and budgets, and provide work direction

Key Accomplishments:

• Senior Technical IT Program/Project manager and operations liaison between vendor and stakeholders to serve as a single point of contact for technology for 1450 wireless kiosk and store locations at Wal-Mart's, Kroger's and the United States Armed Services Army, Air force and Marinesto name a few.
• Serve as an IT Program/Project/Product manager and technology security and operations liaison to CEO, CFO and board of directors, to ensure compliance with security and operational standards and policies.
• Proactively identifies risks and opportunities of both business and technical plans identifies Risk Mitigation Strategies and Contingency Plans for all identified Risks. Maintained the Program Level issue and risk matrix log.
• Develops a comprehensive Risk Management Plan at the Program Level within the CMMI Framework as defined in the Spot Rental Processes.
• Daily experience with Visual Studios, 3.5/4.0, 4.5, SQL 05/08/12. Experience with frontend technologies - JavaScript, AJAX, JQuery, HTML, CSS. Experience with WCF, WPF, LINQ, MVC and VB 08/12 SharePoint 2010/2013, Object Oriented Programming, cloud computing and Oracle 11g enterprise.
• Tests functionality of vendor deliverables to ensure project components are designed according to specifications prior to field distribution.
• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
• Forwards design documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources.
• Developed project plans i.e., detailed plan, milestones, and work breakdown structures and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Balanced multiple projects and deployment schedules to meet stakeholder goals and expectations.

Confidential

• Provide leadership to analysts and team leaders to quickly resolve service-impacting events, improve service performance and implement new instrumentation the process lifecycle
• Determine how operational results will be tested and measured. Accountable for creating and managing the on-going measurement of processes.
• Identify the need for process improvement plans, create and socialize plans, and manage the execution of the improvement plan. Communicate the results of the improvement plan.
• Implementation and quality assurance of server and network configurations for the Transit TV Video Analytics System for all buses and rail systems which included over 1800 monitors
• Implementation and quality assurance of the archive server replacements in Train Control Rooms
• Implementation and quality assurance of server and network configurations for the Security Center system
• Developed Windows Forms applications using Visual Studio. JavaScript, Web services development
• Developed Web services and distributed system components. MVC concept and framework
• Experience developing Web applications using ASP.NET, and AJAX. TSQL Unit testing
• Experience with HTML, MVC and other .NET desktop applications.
• Communicate project status issues/risk and results of project costs, partner with change management lead to facilitate communications to key stakeholders.
• Support existing business applications for internal and external stakeholders.
• Ownership of projects and drive them through to completion thoroughly and efficiently.
• Played the key role in making appropriate design and architecture decisions merging Web technologies.

Key Accomplishments:

• Managed outsourcing vendors on partnered development projects.
• Translate business requirements into technical design for parts of the system. Review technical design of other developers.
• Research recommend new tools and technologies, as necessary architect or manager.
• Participate in technical discussions involving tools evaluation software design and standards.
• Develop quality software, and document subsystems accurately. Analyze, identify and resolve software issues efficiently.
• Coached others and provides on-going feedback and support to improve performance.
• Manage second level support for software products.
• Work with property valuation calculations, modeling property cost data and design and implement complex algorithms.

Confidential

• Ensure that all new services are operated to deliver the levels of availability required by the business, and validate the final service design to meet operational needs of the DTOC to ensure excellent service delivery.
• Administered applications software for all kiosk machines and different systems within the grocery store chains, banks, credit unions, schools. Installed applications software and maintained and repair equipment which exceed customer's expectations daily for 8125 units.
• Developed and pioneered operations of coin pickup in Atlanta division that consisted of being responsible for 1.1 million weekly.

Key Accomplishments:

• Improved new Coinstar products and emergency service calls performed troubleshooting and completed replacement of all Coinstar hardware and software for customers such as Pepsi, United Way, Kroger grocery stores, and other financial institutions
• Security software and hardware upgrades to protect all Coinstar coins, currency and other assets at each kiosk

Confidential

• Functioned as Shift Team Leader Supervisor of Maintenance department and Field Engineer in the medical division for five years.
• Tasks included on and off site maintenance of Gas Turbine engines for NASA space division and plant needs and install, maintain and repair all MRI and digital imaging equipment.