SUMMARY

• A Program management professional with more than 20 years of experience in IT, information security assessment, supply chain management, validation, verification, testing, compliance, quality, PMO setup and business experience. Proven record of managing program life cycle from system design through integration, test planning, and verification via requirements - based execution, quantitative risk management, and formal change management techniques.
• Exceptional ability to lead cross-functional teams in order to identify program capabilities, assess resources, and collaborate with personnel ensuring projects delivered on time and within scope of budget. Improved learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. A team player who is passionate about driving organizations towards excellence, bringing shareholder value and enterprise effectiveness trough promoting change and improving processes.

TECHNICAL SKILLS

• Project & Software LC
• Program/Portfolio Management
• Risk Management
• Information Assurance
• Enterprise Architecture
• Budgeting & Forecasting
• Instructional Design
• Analytics and Business Intelligence
• Business Process Mapping & D
• Project Management Office (PMO)
• IT Service Management (ITSM)
• Compliance & Standards: FDA, SOX, GXP & ISO
• Enterprise Resource Planning
• Quality & Compliance (QC)

PROFESSIONAL EXPERIENCE

Program/Project Management Consultant

Confidential, Herndon, VA

Responsibilities:

• Planned course of projects, including milestones, resources needed and budget, use of technology and tools and document in project plan, following established program/project management methodologies.
• Provided coaching, consultation, mentoring, and advice to project managers of PMO. Assisted in the development and implementation of business cases, project charter, requirements management, application design, risk management, quality assurance, configuration management and process improvement.
• Assessed the compliance of development process with accepted methodology and communicated to responsible managers or staff. Documented exceptions or deviations as needed. Convened meetings and planned agenda to ensure important issues are aired and resolved
• Developed, reviewed and delivered project/program level artifacts on Enterprise Data Initiative. Designed and maintained IT dashboards, performance metrics and stoplight charts to determine the team progress during quality gates reviews and escalated as necessary to provide corrective action to maintain scheduled activities.
• Documented exceptions or deviations in the risk management as needed and convened meetings and planned agenda to ensure important issues are aired and resolved.
• Tracked course of project from meetings, conferring with developers, and receiving reports. Updated project plan in EPPM as needed. Documented changes to Triple Constraints & risks to tickets, project plan, or other format.
• Reported on progress of program/project, use of staff, $ expenditures, progress on milestones and the like to application owners.
• Partnered with technology vendors and business owners to implement given initiatives as per expectations.
• Focused PMO on providing minimum sufficiency in processes in order to generate progress. Fostered the Talent Triangle: program/project management skills, business acumen and leadership.

Confidential, Richardson, TX

School Administrators

Responsibilities:

• Performed the key stakeholder analysis using Brainstorming, Interviewing, Power Interest Grid, and other data-gathering, techniques, in order to ensure expectation alignment and gain support for the project and developed the Project Charter by further gathering and evaluating stakeholder requirements, in order to document project scope, milestones, and deliverables.
• Facilitate the development of Project Management Plan and other subsidiary plans by analyzing the requirement using Quality Function Deployment, Delphi Method, Affinity Diagram and other group decision making techniques.
• Implemented the quality management plan using Design of Experiment, Process Decision Program Charts, Quality Audits, Cause and Effect Diagram & Process Charts tools, in order to ensure that work is being performed according to required quality standards. Measured project performance using appropriate using EVM, CPM & PERT techniques in order to identify and quantify and variances, perform approved corrective actions, and communicate with relevant stakeholders
• Transferred the ownership of deliverables to the assigned stakeholders in accordance with the Project Management Transition Plan by mitigating the operational risks

Confidential, Erie, PA

Responsibilities:

• Developed the Program Charter and established the Program Plan and schedule. Developed the benefit realization plan and it measurement criteria in order to set the baseline for the program and communicate to stakeholders. Defined and initiated projects, and assigned Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the compliance program.
• Performed Quantitative risk analysis using Tornado Diagrams, monitored projects progress, KPI’s, and milestones using Gantt chart in MS project, UAT, maintained control charts for the monitoring quality management, estimated critical paths for the risk analysis and mitigation plan. Managed the risks according to the risk management plan in order to ensure benefit realization. Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coached, mentor and lead personnel within a technical team environment and presented periodic Dashboard reports on the current program, future opportunities and client issues

Confidential, Richardson, TX

Provided Program Management

Responsibilities:

• Defined the high level roadmap and developed Program Charter. Established the Program Plan and schedule along with balance score card to implement scope & quality management system with the program. Chartered & initiated projects by assigning project managers and allocating appropriate resources. Executed the programs management plans using tool identified in the planning phase
• Analyzed the variance & managed the changes in accordance with change management plan in order to control the scope, quality, risk, cost contracts and rewards. Developed the Benefits Realization Plan and its measurement criteria in order to set the baselines.
• Translated business needs into detailed architectures and designs along with all technical requirements and design technical solutions utilizing enterprise architecture standards including documenting all solution components and configurations
• Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery
• Designed & Deployed the PMO process framework (more than 30 process assets) and trained the staff to use them. Mentored and coached personnel to sit for PMP® exam
• Conducted system requirements studies, capabilities, and limitations assessments for program office in order to analyze system performance, assess system documentation and interfaces, and evaluate system improvements.
• Developed and delivered several PMP, CompTIA Security+ and ITIL boot camp courses to individuals & cooperates for Multi Core Technologies
• Responsible for Capture Management Services for businesses, to create winning proposals to their government and commercial clients. Formulated Administrative, Technical and Financial proposals, ensuring their completeness in all respects.
• Screened technical and management staff as key resources, edited resumes, obtained consent letters, ensuring best-fit for solicitation requirements
• Improved and delivered the Quality Assurance and Business Analyst courses for a local IT consultancy

Confidential, Virginia

Adjunct Faculty Member

Responsibilities:

• Teaching Project Management, Computer Information Systems and Business Administration courses to graduate & undergraduate students.
• Designed, developed, and revised several graduate & undergraduate courses curriculums for hybrid & online courses

Confidential, Sterling, Virginia

Director Software Development

Responsibilities:

• Established Enterprise Project Management Office (EPMO) for managing projects of a very large healthcare organization, installing best-practices project management discipline, increasing on-time to 95% and slashing over-budget/out-of-scope projects. A PMO performance management/measurement framework was developed using Balance Scorecard Methodology for linking project execution to strategic objectives and business value. Developed corporate policies/procedures and trained managers
• Streamlined and simplified project delivery within approved budget by taking full ownership involving project planning, kickoff, conducting sprint planning by adapting agile methodologies, suggesting product improvements, facilitating communication between stakeholders, and delivering the project on time.
• Re-engineered support organization processes for a managed services contract to improve SLAs & setup performance measurement systems to monitor organizational wide metrics
• Spearheaded a multimillion dollars program for implementing next generation rich media architecture for a client with more than 300K desktop users
• Also was responsible for continuous improvement program to review business processes and technologies, identification of improvement opportunities and implementation of best practices/solutions that yield demonstrable

Confidential, Detroit, MI

Senior Project Manager

Responsibilities:

• Lead the continuous improvement program for NSF’s FastLane an enterprise grants management system used by over 250,000 users and disbursing more than $ 6 billion annually of grants worldwide. Transform this flagship product to J2EE framework, added Web 2.0 features and resolved interoperability issues with legacy systems
• Performed the enterprise level analysis for the selection of EPM solution Changepoint using Multi-Criteria

Confidential

Software

Responsibilities:

• Decreased manual efforts, reduced cycle time by 80% and lowered opportunity for errors by reengineering the NSF’s Release Management Process through the automation of Release Notes and Readiness Review document
• Migrated IMF’s legacy Enterprise Annual Meeting System to .NET environment and implemented a redesigned application interface in modern Windows look-and-feel along with a portal for facilitating delegates check-in and checkout
• Leveraged RUP framework for satisfying many of the NSF’s CMMI level 3 maturity goals in the requirement management, configuration management and product quality assurance process areas
• Developed/delivered project management and IT service management training programs that generated measurable improvements in IT project success rates. Coached and mentored project managers at all levels, inspired them of higher standards of performance through communicating an energizing and compelling vision

TECHNICAL SKILLS

Technical acumen includes: ITSM, EPM, ERP, SCM, EDI, VMI, and CRM.

Cross-industry command of: PMBOK, EVM, APICS, SCOR, SOX, OPM3, ASAP, Standards/methodologies in project management, System design, Six Sigma, CORBA, COBIT, CMMI, Agile, SDLC, TOGAF, NIST SP 800-30, 800-37, 800-137 and RUP.

Project Management Tools: HP PPM, Changepoint, Innotrack, MS Project Server, MS Office, Lotus Notes, Exodus, Webex, Organizational Project Management Maturity Model (OPM3)ERP/SCM/EAM Systems: Mfg/Pro, D7i, SAP/APO, IMPACTxp, People Soft, OFA, E-Plan, Interspecs, OSA, RightNow, SharePoint

Databases: Progress, MS Access, Oracle, Sybase, MS SQL

Data Warehouse & BI Tools: Kalido, Business Object, Rapid Miner, Planner Lab, Informatica Master Data Manager solution, Informatica, Netezza Appliances

Systems: Windows (All), UNIX (AIX/SCO), VMS/VAX, Solaris

Testing & Business Process Management Tools: Rational Suite of Products (RequistePro, ClearCase, ClearQuest, Rational Method Composer), Erwin, CASEwise, TrackRecord, Optimal Trace, Vantage, Designer/2000, Documentum

Application Development Framework & Languages: J2EE, .NET UNIFACE, XML/XSLT HTML, Shell Scripting, C/C++, Ajax, StarUML