SUMMARY

• A results oriented professional with extensive experience providing quality service and processes in the Insurance
• Healthcare and Non - Profit Industries. Comfortable working in complex, deadline sensitive environments, where partners, with customers and delivery solutions is valued.

CORE COMPETENCIES INCLUDE:

• A Can Do Attitude
• Integrity
• Computer Skills
• Effective Communication
• Confidentiality
• Follow-Through
• Sense of Urgency
• Customer Focused
• Office Management
• Project Coordination
• H/R Savvy
• Team Player
• Microsoft Word
• Outlook
• Excel
• PowerPoint
• Data Entry
• Captura
• Ariba
• Accounts Payable
• Bookkeeping
• E-Services
• PeopleSoft
• HRIS
• Adaptable
• Flexible
• Approachable
• Detail Oriented

PROFESSIONAL EXPERIENCE

Confidential, Middletown, CT

Sr. Administrative Assistant

Responsibilities:

• Supported the offices of 5 managers in Underwriting with management of calendars, scheduled extensive and multiple meetings. Coordinated land and air travel reservations.
• Professionally answered and screened telephone calls, responded to routine questions and took accurate messages. Approved and tracked time and attendance. Processed all payroll, HR transfers, new hires, terminations and personnel related changes. Maintained personnel files for the department with integrity and professionalism. Acted as a key contact for Training Coordinator and the ASM Middle Market Underwriting Training Class. Created job requisition’s for open positions. Scheduled successful interviews, processed new hire paperwork. Directly worked with Human Resources and recruiting. Worked with the IT and Learning and Performance departments to ensure the timeliness of new hires information was set up accurately.
• Composed letters and e-mails of correspondence. Processed related expenses thru Concur. Monitored manager’s e-mail and correspond if needed. Ordered and maintained supplies for the department. Reserved conference rooms and conference call reservations. Quarterly updated the (BCP) Business Continuity Plan.
• Served as a security coordinator for the organization. Coordinated all related space, telephone and move requests for the department. Ordered all laptops and desktops for new hires and teleworkers.
• Monitored the monthly budget. Tracked the Employee Recognition budget expenses monthly. Updated Organizational Charts and prepared the ASM Middle Market monthly reports for senior management in a timely and effective manner.

Confidential, Hartford, CT

Executive Assistant

Responsibilities:

• Supported the Executive Director with management of calendar. Answering telephones and retrieving messages. Arranged travel and meeting preparations. Acted as an office manager with respect to supporting the staff, updated and maintained financial and personnel files with integrity and professionalism. Typed letters of correspondence, responded to e-mail’s, faxed and photocopied upon request. Maintained a daily log of all petty cash and kept a professional relationship with all vendors. Reviewed payroll on arrival and distributed checks to employees.
• Supervised and coordinated daily task for volunteers. Collected and reviewed time sheets and travel reimbursements to ensure information were accurate. Ensured that all bills from vendors and monthly rentwere paid in a timely manner. Ensured that all checks were deposited into the bank. Updated various spreadsheets. Attended monthly staff and Board of Directors meetings and recorded minutes.
• Assisted Treasurer with monthly Check Register’s audit. Ordered and maintained office supplies. Opened and date stamped and distributed all mail. Changed tapes to the server daily. Ran company errands and other related duties.

Confidential, Farmington, CT

Administrative Assistant

Responsibilities:

• Supported the offices of Directors for two projects (Connecticut Center for Effective Practice and Early Childhood Data CoNNections). Maintained the offices of both projects while monitoring and responding to e-mails regarding principal’s calendars. Arranged travel itineraries and scheduled meetings, as well as attended and recorded monthly minutes for the Executive Council Committee.
• Answered and screened all incoming calls for direct reports with professionalism. Ordered and maintained office supplies. Opened and prioritized all incoming mail for direct reports.
• Prepared correspondence, reports and bills from rough drafts and dictation. Processed monthly travel and reimbursement expenses. Monitored petty cash monthly for miscellaneous items for the office. Maintained a filing system to support both projects, such as compiling and maintaining a collection of resource materials and program information. Worked on various spreadsheets and databases for tracking of projects and other related functions.

Cigna Corporation, Bloomfield, CT

Executive Assistant

Responsibilities:

• Supported the offices of SVP and Vice Presidents. Served as liaison between department staff and senior management by facilitating meeting scheduling, management of principal’s calendars, expense reconciliation, making travel arrangements, processed daily invoices to Accounts Payable. Answered and screened all incoming telephone calls for direct reports. Typed correspondence, memoranda and reports. Created PowerPoint presentations for business meetings. Tracked time and attendance for departments and related typing requests.
• Interacted with outside vendors concerning hardware and software purchases for CIGNA. Ordered and maintained beepers/supplies for Application Management Practice (AMP) organization. Reserved conference rooms/conference call reservations. Faxed and photocopied upon request. Created new hire packets and mailroom distribution. Acted as Human Resource/payroll coordinator for department. Processed beeper pay, hourly and overtime pay in the CIGNA Direct Payroll System. Acted as coordinator for space related moves, phone and general facility request.
• Ensured new hires; and consultants had CIGNA Id’s/swipe cards for the North, South, and Wilde buildings. Distributed payroll checks to the department. Created certificates for AMP Pride Board and other related duties.