SUMMARY

• Professional Business Systems Analyst / Project Manager with more than 9 years of IT experience.
• In - depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases such as Requirements, Analysis/Design, Development and Testing in Waterfall and Agile Methodology.
• Expertise in Financial Services such as Banking, Insurance, Investments and Mortgage industries.
• Integrated Business Process Re-engineering, GAP analysis and Functional Specifications in the Project Life Cycle.
• Proficient in developing Use Cases, Use Case Diagrams, Test cases, Test Scripts, Behavior Diagrams (Sequence Diagrams, Collaboration Diagrams, and Activity Diagrams), and Class Diagrams based on UML Methodology using Rational Rose and MS Visio.
• Expert knowledge in creating Test Plans, Test Cases, Test Scenarios and Test Strategies to ensure Quality Assurance and to test all the business requirements.
• Excellent Knowledge of Database Systems - Oracle 10g, SQL Server, and Data Warehouse concepts.
• Comfortable in writing SQL queries and proficient knowledge of SDLC and RDBMS principles.
• Experienced in Requirements gathering using Rational RequisitePro, Data Mining, Data modeling, System Architecture, Feasibility studies and Scope Documents.
• Experienced in conducting JAD sessions, project meetings, reviews and walkthroughs.
• Experienced in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Regularly interacted with the development team, database designer and the higher management to meet the requirements.
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment.

TECHNICAL SKILLS

• C
• Java
• HTML
• UNIX
• Windows 95/98/2000/NT/XP
• SQL Server 2005/00
• JavaScript
• XML
• MS Office 2007/2003/2000
• Excel
• Word
• PowerPoint
• Requisite Pro
• UML
• MS Visio 2007/03
• MS Project 2007/03
• Rational Suite 2003/2001
• Rose
• RequisitePro
• Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, Owings Mills, MD

Sr. BSA/ Project Manager

Responsibilities:

• Responsible for creating high level program requirements for Plan View Portal Phase 1, and identifying key functionalities that were being considered for Most Viable Product (MVP).
• Responsible for creating project roadmap and finalizing project scope, translated business needs into requirements and created project plan and milestones for UAS/E-mail projects as part of PVP.
• Performed Data Analysis and created As-Is process documents for legacy systems, also wrote use cases and system specifications, was also involved in writing test cases and test script for GUI, functional, and security.
• Monitoring project risks/action log and scope creep to identify potential problems and proactively identify solutions to address them in advance. Prepared project progress reports, status reports, risk/action log and submitted to PMO and senior management on a weekly basis.
• Responsible for creating SLA and POA and project turnover documentation to PMO.
• Responsible for scheduling and delivery of UAS/E-mail projects and performing PROD verification.
• Assisted and collaborated with technical team and architects to decide the ETL methods and overall project design.
• Managed the daily scrum calls for the OMR Phase 2 efforts.
• Lead Sprint planning session, and coordinated the maintenance of product backlog with Product owner.
• Created the overall Master Test Plan (MTP), finalizing the test strategy for multiple projects within OMR program.
• Reviewed the detailed test cases created by QA team. Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Partnered with different teams to identify the stakeholders, understand the business and functional requirements, acted as an IT liaison for the stakeholders across various teams.
• Analyzed business requirement and also wrote use cases and system specifications, was also involved in writing test cases and test script for GUI, functional, security, recovery and performance.

Environment: Microsoft Office 2010, MS Visio, MS Project, IBM Blueworks, UNIX (Mainframe), SQL Server, ALM 11, Micro strategy Reports, Agile Rally, Business Objects, Informatica, DB Visualizer.

Confidential, Wilmington, DE

Sr Business Analyst / Project Manager

Responsibilities:

• Assisted in creation, finalizing project charters, and high level business requirements. Facilitated CAP meetings and prioritized projects into feature groups and detailed feature documents for successful delivery of the project.
• Partnered with different teams to identify the stakeholders, understand the business and functional requirements, acted as an IT liaison for the business units.
• Managed project backlogs for Business Technology Solutions Delivery Group, helped Senior Leadership Team in prioritizing Projects.
• Assisted program manager in execution of various bank wide projects; identified and communicated various dependencies, risks, action logs and communicated to stakeholders throughout the project.
• Gathered business requirements by conducting detailed interviews, JAD sessions with business stakeholders and SME’s.
• Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models defined milestone deliverables and established critical success factors
• Worked with QA team to design test strategy, test cases for UAT testing.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Prepared project progress reports, status reports, risk/action log and submitted to PMO and senior management on an ongoing basis.
• Provided, communicated and assisted with several different layers of teams throughout the AGILE project methodology.
• Responsible for maintaining the product backlog, and prioritizing the user stories with the team for each sprint.
• Performed impact analysis and documented various downstream impacts through various business process flows, Data flow diagrams. Created As is and To Be business process flows and document various gaps.
• Prepared the Functional Specifications Documents for the Data Modelers and the ETL Teams.
• Collaborated with analysts to decide the ETL methods and overall data flow architecture.
• Assured that all Artifacts are in compliance with corporate SDLC policies and guidelines.

Environment: Microsoft Office 2007, MS Visio, UNIX (Mainframe), Agile Rally, SQL Server, Quality Center 10, Micro strategy Reports, Business Objects, SAS, Microsoft Cluster 2008, .Net Framework, Data stage ETL.

Confidential, Exchange Place, NJ

Sr Business Analyst / Project Manager

Responsibilities:

• Facilitated various sessions with SME’s to understand the various discretionary, receipts and disbursements process for Trust account.
• Created As is and To be process flows for Cash Management, Receipts, Wires, Incoming feeds and Money Movement modules.
• Reviewed existing BRD and helped in creating SRS and BRD for Disbursements and Discretionary request Processes.
• Interacted with ETL team and DBA to understand the logical / physical data models to understand the business rules and data requirements.
• Interacted with other analysts to conduct data discovery sessions and to understand the high level data flow architecture and business rules.

Environment: Microsoft Office 2007, MS Visio, IBM Requisite Pro, UNIX (Mainframe), SQL Server, Quality Center 10.

Confidential, Richmond, VA

Sr. Business Systems Analyst

Responsibilities:

• Interviewed various SME’s for detailed business processes and to understand the Collections and Recoveries side of the business segments. Interacted with the Business Team through JAD sessions, to gather requirements and develop complex business maps.
• Managed various levels of Projects in accordance to SDLC standards, worked as a project lead/PM for various central build and regional build projects.
• Acted as project manager/lead with creating detailed project plans and assisted in developing, scheduling and tracking project timelines using MS Project. Acted as primary POC and IT liaison for 2 Major Collections Applications.
• Prepared the system requirements and Functional Specifications Documents for the Data Modelers and the ETL Teams for Card Data Warehouse.
• Collaborated with analysts to decide the ETL methods and overall data flow architecture for and translate the business rules. Created data flow diagram, physical and logical data models for a new request.
• Interacted with various SME's to understand the scope of central build and have created business requirements, system requirements and design documents for 2 major Collections Applications.
• Created Wire-Frames/Screen Mockups using Ms Office for the new GUI - dashboard to ensure all requirements are captured correctly.
• Responsible for various configuration/parameter changes on Queue Management System and Online channel.
• Worked in agile/scrum methodology for better and rapid delivery of the business solutions. Suggested planning features one sprint ahead of the implementation in the Sprint Retrospective in order to achieve maximum utilization of resources and comfortable and thoroughly tested deliveries.
• Worked with the Business Analysts/Data Analysts in conductingData Discovery sessions to obtain the business names and descriptions of the data elements across the lines of business. Helped in creating data mapping and data dictionary document.
• Involved in system interactive testing and helped testers in understanding the business and the design specifications.
• Managed business approval process, risk governance process and change management process for all the releases in Collections COAT team.

Environment: Microsoft Office 2003, Windows SharePoint, MS Visio, MS Project, IBM Requisite Pro, UNIX (Mainframe), Business Objects, Oracle 9i, HTML, XML, Quality Center 10, HP Service Manager.

Confidential, Mount Laurel, NJ

Business Analyst/Data Analyst

Responsibilities:

• Interviewed various SME’s for detailed business processes and created business process flows for Retail and Corporate side of business. Created As is and To be business process flows for Commerce Bank, TD Banknorth and maintained future Retail/ Corporate Business processes for Confidential .
• Created high-level reports using SQL for the management for the rebranding projects for various phases.
• Mapped current state processes using MS Visio and also interviewed various SME’s in order to better understand the process.
• Developed a database on MS Access for the company to keep a track on the expenses for various phases of the project.
• Gathered requirements for various databases meeting various senior management stakeholders, involved with creating system to track physical assets of all the sites and all the requests pertaining to the sites.
• Worked with the Business Analysts in conductingData Discovery sessions to obtain the business names and descriptions of the data elements across the lines of business.
• Created Physical and logical data models for the database.
• Performed manual testing on systems and databases. Responsible for Data Modeling and QA audits.
• Involved in system interactive testing and helped testers in understanding the business and the design specifications.
• Performed Cost-Benefit analysis on several locations for feasibility study and optimization of real estate portfolio.
• Worked in agile/scrum methodology for better and rapid delivery of the business solutions.
• Created a module on MS excel, performed Risk Analysis on financial data of various sites of the company.
• Assisted in creating shared sites through SharePoint designer on WSS 2007. Assisted in Implementing SharePoint Server 2007.
• Involved in analysis of the legacy application and defining the requirements for the SAP HR component. Involved in GAP analysis and designing of the data from legacy system to SAP including data mapping.
• Involved in integrating various data points and using appropriate modeling methods to express future state requirements in both business and software terms.
• Interacted with the Business Team through JAD sessions, to gather requirements and develop complex business maps.
• Supported the assigned project manager with creating detailed project plans and assisted in developing, scheduling and tracking project timelines using MS Project.

Environment: Microsoft Office 2003, Windows SharePoint Server 2007, SharePoint Designer, MS Access, SQL Server, HP Service Desk/Manager, Quality Center.