CSI / Lead / Escalation Team Resume IN - Hire IT People

BUSINESS SUMMARY

20 years business experience concentrated in Accounting, Management, Network Technical Support, Project management, and Customer Service.
I would appreciate the opportunity to discuss any or all of the skills and abilities that are directly related to the position that you currently have available.

PROFESSIONAL EXPERIENCE

Confidential, IN

CSI / Lead / Escalation Team

Responsibilities:

Provide technical assistance to the customers needing help with their DSL orders. Created procedures, research processes, tracking database, and training materials. In this role I created an escalation division to help customers who had issues with their orders. I interact with other departments in helping the customer get their orders completed and issues resolved. Creating this division enabled us to take on other special projects such as TACRIFT call backs and FCR call backs. In this position I have been afforded the opportunity to have taught several training classes in regards to escalation, FCR callback procedures, and Soft Skills.
I was selected to join the morale committee and to conduct tour guides for potential Confidential &T employees. Because of my knowledge, professional, and emphasis on teamwork, I was selected to be part of the Leadership and Development program. Utilized Microsoft Acces to create a database to create reports and metrics to base performance from.
I have experience with a variety of technical systems. Some of those are CRM, AFSS, MAGIC, BLT Test Suites, Remote Control Access, Universal Sync Tool, Rips, UT, CIA Tool, ISAAC, Broad Band Portal Tool, WFT Tool, RED Tool, Port 25 Tool, True switch, and BIB.I am technically trained on Confidential & T wireless routers, modems, and third party routers. I also have knowledge of Sticky IP’s, Dynamic IP’s, networking, Windows 2000, XP, Vista, Microsoft 7 and 8 and MAC pc's, as well as troubleshooting of the aforementioned.

Confidential

Accounting Manager

Responsibilities:

In this position I work alongside the controller and the assistant controller on delegating daily duties to employees.
I also worked with store managers Confidential 6 different locations regarding customer and builder accounts.
Billing, A/P functions, reconciliation of vendor accounts as well as customer accounts, collections, lien waivers, running daily reports, updating deposits spreadsheets, and training of employees was a part of my daily functions.
I also worked along side our IT and software package creator in creating easier ways to maintain records and make the system more user friendly. Performing general ledger entries & reconciliations, generating weekly reports for the owners, controllers, store managers, & the sales team to keep every one abreast of all activities was a high priority.

Confidential

Bookkeeper / Business Office Manager

Responsibilities:

In this position some of my duties were bookkeeping, deposits, resident retention, property management, leasing, marketing, event planning, payroll, weekly reports. Generated a company wide used spreadsheet documenting all activities within the units on the property, maintained a spreadsheet of residents that moved in and out of units and buildings and created statistical information on causes of residential relocation,
Updated rental information i.e.: increases, discounts, and so on, worked with community leaders to assist the senior community in maintaining their independent life style.

Confidential, IN

A/P Manager

Responsibilities:

Initialize A/P utilizing vendor discounts, Weekly/Monthly A/P reports, Maintaining vendor credits, Performing Client/Customer information relations, Processing check requests, bank reconciliation, petty cash reconciliation,, reconciled prepaid accounts, Expense report analysis, credit card reconciliation, sent credit applications to vendors, general ledger entries, database maintenance, research requests. I generated company revenue by implementing a freight addition plan to customer accounts. I increased amount of rebates from vendors. Analyze cash flow on a daily basis.
Sales and use tax experience for several states. 1099 preparation and filing with the state. I also worked along side receivables collecting and setting up new customers. I trained new employees. I assisted with physical inventory. Worked along side the service department to ensure core returns were done to eliminate core charges. Assist the controller and human resource manager with spreadsheet set ups and special tasks.

TECHNICAL SKILLS

Skills: (1) Sign Language Expert Currently 40 years. (2) Held public speaking forums (3) Studied and participated in many seminars regarding Cultural Diversity (4) Experience with Navision Software. (5) MAS900 Software (6) Project Management

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Csi / Lead / Escalation Team Resume

IN

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